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Analysis of Data : Assignment

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Added on  2020-03-28

Analysis of Data : Assignment

   Added on 2020-03-28

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FINAL REPORT1Student Name 28/09/2017
Analysis of Data : Assignment_1
FINAL REPORT2Final ReportIntroductionTo comply with the organization’s, need to offer quality services to the clients, Megan Mechanical Ltd recorded weekly customer complaints over a period of 12 months. These complaints were classified based on their direction towards the product offered, external service provider and the staff of the company. Through the manager's instruction, I was tasked with analysis of the data and computation of the findings which will assist the firm in its activities. The data were analyzed by use of MS Excel, each complaint from a consumer was recorded quantitatively on a weekly basis. Afterwards, descriptive statistics were obtained from the data (Nick, 2007).Data Analysis and Reporting Based on the analysis obtained from the data provided, it was observed that most of the complaints from the customers were regarding our staff. Basel is the most affected experiencing up to 4 complaints in a single week. His mean complaints per week which are 1.86 is higher than the overall staff mean which is 1.80. on a weekly basis, there is at least one complaint regarding either of the staff members (Trochim, 2006).The complaint from the products is also experienced at least one in a week the average is higher than the complaint being derived from services offered by an external provider. The data obtained indicate that the maximum number of complaints directed to the external service provider is 2 a number which is below the maximum of 3 complaints recorded for the product, the staff complaint leads with a maximum of 5 complaints having been seen in a single week (Westbrook, 1991).The 12 months period recorded a total of 94 complaints directed towards the company staff, 53 directed to the product offered and 34 customers having issues with external providers. Student Name 28/09/2017
Analysis of Data : Assignment_2
FINAL REPORT3Among the complaints directed towards the staff Basel alone contributes 54 which is a sign of great incompetency on the part of the staff (Wirtz & Chung Lee, 2003).This data will be effective in assisting the firm to mend some of the points which are weakening the competitiveness of the organization in terms of consumer satisfaction. This will be a vital tool in the marketing department quest to improve the company sales (Fornell, 2010).Graphical analysisFigure1 productexternal providertotal staff0102030405060708090100Complaint graphFigure 2Student Name 28/09/2017KasymeRaquelBasel0102030405060Staff complaint
Analysis of Data : Assignment_3

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