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Improving Hotel Industry Performance

   

Added on  2020-01-07

9 Pages2538 Words157 Views
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INTRODUCTION TO MANAGEMENT
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Table of ContentsINTRODUCTION...........................................................................................................................21........................................................................................................................................................3Theory of management in the context of the poor customer satisfaction...................................32........................................................................................................................................................4Analysis of the case in terms of effective management..............................................................43........................................................................................................................................................6Summary and proposal to solve the management problems.......................................................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONThis project assignment will examine management of the Imperial Hotel of London. Themajor features of the hotel and the problem associated with the human resource management andthe ethical issues related with the concern department in the hotel . This includes all the theoriesof the management to solve the problems in the mention case study and to make appropriatereview on to it(Abe 2010). The basic analysis to the specific problem according to by using theprocesses and the techniques of the effective administration. The major problem are started with the poor customer satisfaction, 80% of the staffsturnover ,high level of employee sick leave and the attendance which shows the negative workculture among the staffs, the issues of ineffective leadership by the previous authority andcontrol department and the supervisor which are responsible for the poor monitoring and thecontrol process, bad working and inappropriate IT system and poor team are also creating majordrawback for the industry and the last issue is about the back office operation are uncontrollablebecause they are continuously generating high operating cost to the hotel.The assignment also look after implementing various changes in the staff and the other memberthrough the proper guidance of the new manager and make the plan to overcome the departmentissues. On the basis of the decision made by the manager through proper evaluation of thedepartment and the various areas to rectify the grievances arises in the hotel premises. Itcomprises of the justification to the problems.1.Theory of management in the context of the poor customer satisfaction.Management theories are useful techniques to increase the productivity and quality of theindustry. The manager of the any organisation can use more then two theories to implement thevarious strategy to over come the problems in the workplace and the proper functioning of thevarious department (Albert and Beatty 2014). According to the services delivered to the peoplein the imperial hotel is not up to mark . The ranking of the hotel is continuously decliningbecause of the wide range of the problems arise because of the previous manager who make thehuge staff turnover which leads to the low down the moral of the staff . The impact of the poorperformance made negative feedback on the profitability of the industry. The company is tryingto move further to increase the customer base and loyalty toward the guest. In the current
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