Analysis of Centrelink
Added on 2023-04-21
7 Pages1808 Words201 Views
|
|
|
Running Head: ANALYSIS OF CENTRELINK 1
Analysis of the System before the New Algorithm was Implemented
NAME
COURSE
UNIVERSITY/AFFILIATION
Analysis of the System before the New Algorithm was Implemented
NAME
COURSE
UNIVERSITY/AFFILIATION
ANALYSIS OF CENTRELINK 2
Research Problem: The ATO and Centrelink have integrated algorithms that enhances
automation of activities. Following these developments, the ways in which recipients were
offered debt services have undergone several changes. Also, the Australian government
management practices have changed greatly as a result. For instance, algorithms have reduced
state responsibilities since it does not deal with issues that are raised by recipients. However, the
workload has been transferred to the recipients since it is their responsibility to ensure that they
have updated their details on regular basis. Besides, they have to make sure that their debts have
been calculated correctly. These changes have affected recipients not only limited to emotional
issues, but also physical.
1. Watts, R. (2016). “Running on Empty”: Australia’s Neoliberal Social Security System,
1988–2015. In Basic Income in Australia and New Zealand (pp. 69-91). Palgrave
Macmillan, New York.
Watts (2016) argues that in 19th century, Australians depended on benevolent societies for
financial assistance. Hence, the term social security was none existent. However, the situation
improved as a result of increased trading activities that were influenced by trade unions. In early
1900, people with disabilities together with the old age started to receive pension. Apart from
pension, maternity allowance also became evident in 1912 (Watts, 2016). Other allowances that
followed in subsequent years include widow’s pension and wife’s allowance. Watts (2016) states
that social security started in 1988. Following these developments, there was a need to manage
government services. Hence, Centrelink agency was established in 1997. Subsequently, offices
were built across the country to enable citizens to access social security services easily by using
mobile devices such as laptops (Watts, 2016). He also continues to argue that through
Centrelink the Australian government has been able to determine the total revenue as well as the
total expense. The following are some of the payment types that are offered by Centrelink;
Research Problem: The ATO and Centrelink have integrated algorithms that enhances
automation of activities. Following these developments, the ways in which recipients were
offered debt services have undergone several changes. Also, the Australian government
management practices have changed greatly as a result. For instance, algorithms have reduced
state responsibilities since it does not deal with issues that are raised by recipients. However, the
workload has been transferred to the recipients since it is their responsibility to ensure that they
have updated their details on regular basis. Besides, they have to make sure that their debts have
been calculated correctly. These changes have affected recipients not only limited to emotional
issues, but also physical.
1. Watts, R. (2016). “Running on Empty”: Australia’s Neoliberal Social Security System,
1988–2015. In Basic Income in Australia and New Zealand (pp. 69-91). Palgrave
Macmillan, New York.
Watts (2016) argues that in 19th century, Australians depended on benevolent societies for
financial assistance. Hence, the term social security was none existent. However, the situation
improved as a result of increased trading activities that were influenced by trade unions. In early
1900, people with disabilities together with the old age started to receive pension. Apart from
pension, maternity allowance also became evident in 1912 (Watts, 2016). Other allowances that
followed in subsequent years include widow’s pension and wife’s allowance. Watts (2016) states
that social security started in 1988. Following these developments, there was a need to manage
government services. Hence, Centrelink agency was established in 1997. Subsequently, offices
were built across the country to enable citizens to access social security services easily by using
mobile devices such as laptops (Watts, 2016). He also continues to argue that through
Centrelink the Australian government has been able to determine the total revenue as well as the
total expense. The following are some of the payment types that are offered by Centrelink;
ANALYSIS OF CENTRELINK 3
widow allowance, family assistance and newstart payments. Watts (2016) suggests that
Centrelink has maintained its founding purpose despite undergoing some changes. The work of
Watts (2016) is relevant to my proposed research as it could be used to give clear understanding
of why Centrelink was founded before the introduction algorithm.
2. Hall, G., Boddy, J., Chenoweth, L., & Davie, K. (2012). Mutual benefits:
Developing relational service approaches within Centrelink. Australian Social
Work, 65(1), 87-103.
Hall, Boddy, Chenoweth & Davie (2012) argues that there are some things that people
are required to do when they are eligible for fortnightly payments. For instance, they are required
to contact Centrelink operators on a regular basis so that their details can be kept up-to-date.
However, there are situations where a person may be overpaid. This is referred to as Centrelink
debt. Hall et al. (2012) states that the following are some of the reasons that may lead to
overpayment; failure of Centrelink operators to record person’s details correctly, wrong
calculations and providing incomplete details. They also argue that recipients are also required to
update their information such as wage changes on a regular basis. This is done by contacting
Centrelink operators and asking them to update their information. Moreover, they are also
allowed to request for recalculation of their debts upon realizing that there are some
miscalculations (Hall et al., 2012).
However, Hall et al. (2012) advises that people are required to check calculations
properly before making an appeal, failure to which could lead to unnecessary penalties. For
instance, a person is in a danger of facing 10% penalty in case he/she has provided wrong
information. Debts are collected through sending of letters to the recipients informing them that
they are required to clear their debts in not more than 28days. This letters are sent by system
widow allowance, family assistance and newstart payments. Watts (2016) suggests that
Centrelink has maintained its founding purpose despite undergoing some changes. The work of
Watts (2016) is relevant to my proposed research as it could be used to give clear understanding
of why Centrelink was founded before the introduction algorithm.
2. Hall, G., Boddy, J., Chenoweth, L., & Davie, K. (2012). Mutual benefits:
Developing relational service approaches within Centrelink. Australian Social
Work, 65(1), 87-103.
Hall, Boddy, Chenoweth & Davie (2012) argues that there are some things that people
are required to do when they are eligible for fortnightly payments. For instance, they are required
to contact Centrelink operators on a regular basis so that their details can be kept up-to-date.
However, there are situations where a person may be overpaid. This is referred to as Centrelink
debt. Hall et al. (2012) states that the following are some of the reasons that may lead to
overpayment; failure of Centrelink operators to record person’s details correctly, wrong
calculations and providing incomplete details. They also argue that recipients are also required to
update their information such as wage changes on a regular basis. This is done by contacting
Centrelink operators and asking them to update their information. Moreover, they are also
allowed to request for recalculation of their debts upon realizing that there are some
miscalculations (Hall et al., 2012).
However, Hall et al. (2012) advises that people are required to check calculations
properly before making an appeal, failure to which could lead to unnecessary penalties. For
instance, a person is in a danger of facing 10% penalty in case he/she has provided wrong
information. Debts are collected through sending of letters to the recipients informing them that
they are required to clear their debts in not more than 28days. This letters are sent by system
End of preview
Want to access all the pages? Upload your documents or become a member.