Analysis of Huduma (PDF)

Running head: DISSERTATION PROPOSAL
Proposal on effects of service delivery in Kenya public sector: an analysis of Huduma center
Kenya
Name of the student:
Name of the university:
Author note:

1DISSERTATION PROPOSAL
Table of contents
Research rationale............................................................................................................................2
Literature review..............................................................................................................................2
One stop shop..............................................................................................................................2
Research aim................................................................................................................................3
Research objectives.....................................................................................................................3
2.2 Performance of one stop shop in developing countries.........................................................4
2.3 Performance of one stop shop in developed countries..........................................................5
3. Methodology................................................................................................................................7
3.1 Research Philosophy..............................................................................................................7
3.2 Research design.....................................................................................................................7
3.3 Research approach.................................................................................................................7
3.4 Research strategy...................................................................................................................8
3.5 Data Collection Method.........................................................................................................8
3.7 Data analysis..........................................................................................................................9
3.8 Reliability and validity..........................................................................................................9
3.9 Ethical considerations............................................................................................................9
3.10 Research Limitations.........................................................................................................10
3.11 Action Plan........................................................................................................................10

2DISSERTATION PROPOSAL
4.0 References and Bibliography...................................................................................................11

3DISSERTATION PROPOSAL
Research rationale
Proper delivery of goods is a crucial aspect, which completes the manufacturing process.
Quality in the delivered goods is mostly overlooked, which deprives the customers from getting
the exact goods, which they have ordered. Tax tariffs in the import and export activities
aggravate the complexities in delivering the goods to the exact location. However, Kenyan
economy is stable as the GDP per capita is 1455.36 USD. On the other hand, the demands from
the native and the foreign customers need to be catered, which is possible through the
development of effective plans (Chekwanda & Stella, 2017). This research would attach a deeper
insight into the delivery means and methods adopted by Huduma center in Kenya.
Literature review
One stop shop
Going by the name, one stop shop means a shop, where the customers would get all the
services under one roof. The word “stop” can mean the trafficking of the customers towards the
products and services of the companies and organizations. In other words, the customers stop
here, have a look at the products and services and apply their purchasing power for the
possession of quality, and branded products (Njuki et al., 2015). In contrast to this, only one shop
is not enough, as numerous customers plan to invest in the services. Viewing it from the
perspective of social media, the name one stop shop is justified as it itself is a large platform for
the personnel to attract more customers. All these aspects also seem true for the public sector,
where the state government is entrusted with the responsibility to look after the delivery of the
products and services. Attaching the concept of one stop shop, the government is in charge of