Analysis of ITSM and ITIL Constraints

Running head: ANALYSIS OF ITSM AND ITIL CONSTRAINTS
Analysis of ITSM and ITIL Constraints
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ANALYSIS OF ITSM AND ITIL CONSTRAINTS1
Table of Contents
1. Introduction............................................................................................................................2
2. Week 1...................................................................................................................................2
2.1 ITSM................................................................................................................................2
2.2 ITIL..................................................................................................................................3
2.3 Components of ITIL Library............................................................................................3
2.4 Service Lifecycle..............................................................................................................3
2.5 The management model of ITIL Service.........................................................................4
2.6 Assets of Service..............................................................................................................5
2.7 Model of Service..............................................................................................................5
3. Week 2...................................................................................................................................6
3.1 Governance......................................................................................................................6
3.2 Service strategy................................................................................................................7
3.3 Service Design.................................................................................................................8
3.4 Service Transition............................................................................................................9
4. Week 3...................................................................................................................................9
4.1 Service Operation.............................................................................................................9
4.2 Continual Service Improvement....................................................................................10
4.3 Business relationship management................................................................................11
5. Week 4.................................................................................................................................12
5.1 Financial Management for IT Services..........................................................................12
5.2 Demand Management....................................................................................................12
6. Week 5.................................................................................................................................13
6.1 Capacity Management....................................................................................................13
6.2 ITSCM............................................................................................................................14
7. Week 6.................................................................................................................................14
7.1 Information Security Management................................................................................14
7.2 Problem Management....................................................................................................14
7.3 The Seven-Step Improvement Process...........................................................................15
8. Week 7.................................................................................................................................15
8.1 Measurement..................................................................................................................15
8.2 Deming Cycle.................................................................................................................16
9. References............................................................................................................................17

ANALYSIS OF ITSM AND ITIL CONSTRAINTS2

ANALYSIS OF ITSM AND ITIL CONSTRAINTS3
1. Introduction
This assignment will be dealing with the overall concepts of the IT Service
Management modules as well as the IT infrastructure Library. The chief objective of this
assignment is to produce the complete analysis of the contents that encompasses the stated
modules. The structure of this assignment is divided into certain modules that tends to
describe the various constraints associated with the overall modules of the ITSM and ITIL
frameworks.
2. Week 1
The modules present in this week encompasses the terminology regarding the ITSM
as well ITIL frameworks, the core of the infrastructure library and the model for the service
management.
2.1 ITSM
This concept is defined as the group of actions that are needed by an association for
providing services to its end users that includes the organizational strategies as well as
policies. These services includes Planning, Designing, Delivering, Operation and Control of
the products that are provided by the organization (Limanto et al., 2017). The ITSM may be
identified as a profession where a group of people share collective disciplines as well as
standards that are best on the great level of skills and knowledge. This is said to be the fact
that the good practice guidance is used for the improvement of the performance standards of
the organization.
A best practice is termed as a methodology that is generally accepted as a standard
course for performing things, whereas the good practices may be defined as the customized

ANALYSIS OF ITSM AND ITIL CONSTRAINTS4
requirements that are to be implemented within an organization for the enhancement of the
organization.
2.2 ITIL
This is said to be a framework that is developed by the organizations to carry out the
constraints of ITSM. This framework allows every organization for establishing the generic
guideline for the planning, implementation as well as measurement. Moreover, this
framework also demonstrates compliance as well as measures improvement. However, the
organizations must thrive to implement a solution regarding the service management on the
basis of ITIL, which tends to meet all the requirements regarding the organization.
2.3 Components of ITIL Library
There are mainly two components regarding the library of ITIL. These are stated as
ITIL Core and the complimentary guidance of ITIL. The Core of ITIL describes the best
generic practice which are applicable for most of the organizations that will provide enhanced
business to the end users (Hjalmarsson, Cronholm & Göbel, 2016). The complimentary
guidance is said to be the set of the publications that specifies the sectors of the industries, the
type of organization, the models of the operation as well as the architectures of the
technology. This also shares the lifecycle paths as same of the ITIL Core.
2.4 Service Lifecycle
This is stated as the approach regarding the management of the IT services that
primarily emphasizes on the overall coordination as well as control regarding the IT services
management. The diagrammatic representation of Service Lifecycle is represented below
which states that it has five main stages. These stages are likely to be Service Strategy,
Service Design, Service Transition, Service Operation and Continual service Improvements.
The five stages are discussed in the next modules.

ANALYSIS OF ITSM AND ITIL CONSTRAINTS5
Image: ITIL Service Lifecycle
(Source: El Yamami et al., 2018)
2.5 The management model of ITIL Service
The provided figure provides a detailed lifecycle of the service that are initiated at the
business levels.
The value of the model comprises of the focus regarding the services that are provided
to the consumers. This is created by providing right conditions regarding the right services.
The creation of value depends on the two components that are Warranty and Utility. The