Analysis of Management and Operations
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Added on 2020-10-05
Analysis of Management and Operations
Added on 2020-10-05
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MANAGEMENT ANDOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................2TASK 1............................................................................................................................................21. Description of organisation and its management structure.....................................................22. Comparison of roles and characteristics of a leader and a manager.......................................23. Difference in managerial function and leader’s role by using theories...................................44. Analysis of function of manager and role of a leader in various situations............................45. Various leadership theories.....................................................................................................56. Strength and weaknesses of various leadership theories.........................................................57. Impact of role of manager and leader on business..................................................................8TASK 2............................................................................................................................................81. Operation management and key approaches...........................................................................82. Role of managers and leaders in managing operations.........................................................103. Importance and value of operations management.................................................................104. Managers and leaders could be effective in improving operational efficiencies ................115. Impact of internal factors on operational management and decision making process..........116. Manage factors by application of operation management ...................................................127. Conclusion and recommendations .......................................................................................12CONCLUSION .............................................................................................................................12REFERENCES..............................................................................................................................141
INTRODUCTIONManagement operations (MO) refers to the management of all the activities and practiceswhich are performed in attainment of the organisation's goals and objectives. This is related toreducing the costs of the firm and improving the performance of the employees that will lead toan increase in the productivity of the firm. Marks & Spencer is a retailer store which is dealing infood, clothing and home ware products around the world. The present study will explain theroles and characteristics of a leader and a manager. It will also analyse the functions of managerand role of a leader in various situations. The report will tell the impact of leadership theoriesand importance of management operations within an organisation.TASK 11. Description of organisation and its management structureMark & Spencer is major British multinational retail company deals in clothing, foodproducts. Firm has currently 979 stores across the UK including 615 that only sell food goods. M& S follows flat structure of the organization. This structure is beneficial for greatercommunication between workers and management, reduce costs of middle level management,easier decision making in business. So that firm provides better goods and services to customers.2. Comparison of roles and characteristics of a leader and a managerLeaders are the person who is in charge of a people or a group of people and directs themto attain organisation's goals and objectives. They have the responsibility to provide command totheir followers and motivates them to work effectively and efficiently.Manager is responsible for accomplishment of certain tasks with greater efficiency so thatproductivity and profits of the firm is increased (Bahmani-Firouzi and Azizipanah-Abarghooee,2014).They perform certain tasks and activities provided by the organisation in order to achievegoal or objectives. The decisions regarding prices are taken by the managers and becomes anegotiator with supplier and customers.ROLE OF MANAGER AND LEADERS Manager Leaders Leader plays a very crucial role in thecompany and is required at all managementlevels; top, middle, lower level.The success and improved productivity of theM&S depends on the work of the manager. A leader of M&S represents the organisation atIt is determined by how the manager is2
various conferences, seminars and shows theworking of the organisation to the public(Sedaghati and Kavousi-Fard, 2014).utilising the company's resources effectivelyand efficiently (Radosavljević, Jevtić andKlimenta, 2016). They integrate the personal goals of the personwith the organisation's goals. Manager acts as a motivator who motivatestheir people for efficient contribution towardsthe company and sets an example ofdedication.Chief has their own personality andintelligence which assists them in providing apositive result to the firm.They are the person who is in charge of anydisputes arising out and tries to resolve them(Mohammadi, Mozafar and Solimani, 2014) CHARACTERISTICSCharacteristics of a leader- Character reflects the true picture of a person. Characteristicsof a good leader are, leader of M&S has a positive attitude towards the company (Dinhand et. al., 2014). They have an attitude of commitment of work towards the firm andconfidence in their upbringing. A leader is a person full of new creative ideas andworking skills which is helpful in increasing the productivity of the company. Theyalways try to increase the communication level in the organisation.Source: Characteristics of Great Leaders, 201711Characteristics of a manager- Manager with effective knowledge base becomes anessential tool for the company (Day, Gu and Sammons, 2016). The manager of M&S iscommitted towards the attainment of the stated objectives.3Illustration 1:Characteristics of a leader
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