Impact of Cultural Diversity Management on Employee Satisfaction at Tesco

Table of Contents
Abstract i
Acknowledgement ii
Glossary iii
List of tables iv
List of figures v
List of appendices vi
Chapter 1: Introduction 1-p
1.1 Background to research topic p
1.2 Background to research organisation p
1.3 Research rationale p
1.4 Research questions p
1.5 Research aims and objectives p
Chapter 2: Literature review p-p
2.1 Introduction of literature review p
2.2 Main body with heading and sub-headings p
2.3 Conclusion of literature review p
Chapter 3: Methodology p-p
3.1 Research process p
3.2 Research approach p
3.3 Research strategy p
3.4 Research methodology p
3.5 Research instruments/tools p
3.6 Sampling p
3.6 Ethical implications p

Chapter 4: Findings (data presentation) p
Chapter 5: Discussion (data interpretation) p
Chapter 6: Conclusion, recommendations and implications for further
research p
7.1 Conclusion p
7.2 Recommendations p
7.3 Implications for further research p
References p
Bibliography p
Word Count p
Appendices p

Abstract
Purpose – This research study aims to investigate the impact of organisational structure and
culture on its success, using case study survey methods within a quantitative research
paradigm. It explores how the organisational structure and culture have contributed to the
Tesco’s success within a very competitive industry.
Design/methodology/approach – This report is based on primary research. However, the
empirical framework for this research is founded on literatures on organisational structure
and culture. Primary data is collected through questionnaires to answer the research
questions.
Findings – The picture of the findings are not straightforward and some variation have come
out which are quite different than general assumptions. The study has established that
there are strong correlation in between organisational structure & culture and its
success. Should Tesco knowingly choose not to modify their organisational culture and
structure in line with evolving external dynamics then there is no doubt that over time
these systems will become less and less suitable for the needs of the organisation,
which is in agreement with literatures on the topic.
Practical implications – This study finds the organisational structural and cultural factors
that hinder effectiveness of an organisation. It also has strategic management
implications to implement novel systematic organisational structural and cultural to
improve organisations’ success.
Originality/value– This paper is the first academic study conducted at Tesco to study its
organisational structure & culture and their implication to its success.
Key word – Organisational structure and culture.
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Acknowledgement
At first, I would like to thank God to make me capable enough to do something worthwhile.
I would especially like to thank my supervisor for his generous time and commitment.
Throughout my dissertation, he had taken his valuable time to help me whenever I needed;
read through my draft copies; listened to me patiently; quickly answered all my email queries
and supported me every step of the way. Starting from refining the research topic, he has
encouraged me to develop independent thinking and greatly assisted me with writing.
Thanks to all of those Tesco employees who had taken time for filling in the
questionnaires in my research. Without their active participation it would not be possible to
carry out this research.
Last but not the least, I thank to my family members, friends and relatives for their
kind help and cooperation during the research period.
Glossary
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List of tables
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List of figures
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List of appendices
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