Luxury Spa and Salon in London, UK

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Table of Contents:

Section One
Scenario: A: B: C:
Business Overview
1.1 Business summary: Please write business outline. (who, what, where, When and
how)
For this the business that is chosen is Luxury spa and salon in the London,UK. This business provide
the high end services with various other benefits and has the potential to gain the market share.
Shredded spa deliver numerous services with relaxing, rejuvenates atmosphere where it calms the
minds and soul. This business is done in the partnership of Steve Thomas, Linda Hill with the equal
portions of the business operations. This will be located in the London which is prime location of the
UK and the demand of this is increasing day by day.
1.2 Describe your core product or service:
This provide many several variety of mind and body relaxing and healing services and products that
will give complete calmness to the customer. This salon is unisex where males and females are allowed.
This includes all types of hair styling services and body massaging services will be provided from
trained professionals (Omar and Jumaa, 2019). The spa business include the holistic methods of
massage, body work and energy work and that gives optimum satisfaction to the customer. This
provides the facility of salon also such as therapeutic massage, manicure, facial, sauna, specific
complementary product offering and Reiki.
1.3 Your immediate and future business aims:
Business aim is to provide multiple other services also with greater services and brings maximum
customer from all age groups and be leader in the market gives high-end services to the people. In
future the main aim is to provide best services and make customer attracted towards the organisation
and do not consider any other spa and salon. To satisfy the customer and to retain all potential

customer to ensure long term gain in future period of time.
1.4 Please state the amount of seed capital required and partner investment
: (Up to a maximum of £40,000)
Amount of seed capital £40,000 used for designing app and promote at large level. Along with giving
immediate payment to site developer and advertising of application to achieve goals of business.

Section Two
Management structure.
2.1 Professional team skills: (Outline individual team members transferable and
professional skills as per your current CVs only).
Skills that need in professionals are as follows-
 Employee need to be professional trained in delivering the customer services effectively and
should know how to handle the types of customers.
 Efficient listening skills and excellent communication skills to able to deliver the best services.
 Experience in selling as they required to sell their beauty products and services (Yan, F., and
et.al., 2020).
 Hands-on experience in massage techniques, manicure, pedicure, waxing and therapies of body
and hand.
 In this report it is necessary to complete the overall efficiency and develop the innovative
services and products.
2.2 Each team member’s roles and responsibilities:
Marketing team member:
 Marketing team helps in discussing the overall issues and to daily basis and provide proper
solution to the organisation.
 The need to co-ordination between marketing and finance departments as they need to get
refund from the perform duties.
 To suggest that what could be improved in order to build the effective performance of the
company and make the things smoother and easy.
Finance team member
 The major responsibilities is to plan budget for the budget for the function that is conducted by
the company.
 Their main function is to utilise the resources in proper manner and reduce the waste that
happen in the organisation.
 Manage the cost by dividing the fund in each department as the needs and requirements.
Human resources team member
 Handling the conflicts which are arising between the departments and among employees
 Increasing the motivation among the employees and give timely development sessions to the
new employees.

2.3. Identify your company’s skill gaps, then chose one role and create an
advert with the skills required and their roles and responsibilities.
Shredded spa and professional team in which they identify the skill gap in between different team
members so for this they hire manager to give long term services that facilitates many benefits.
Advertising for Manager
There is post that is vacant for the Manger at Shredded spa. The roles and responsibilities of manager is to
manage and monitor various teams member that working in different departments and areas. This is very
essential to manage and handle he skills of other employees. The candidate must have an experience of
more than 5 years and must have excellent communication skills to grab the attention of the customer.
Interested candidate can apply at [e-mail] on or before the April 30, 2021