Operations Management and Service Excellence in Cafe Nero Ltd : Report

Added on - 15 Jan 2020

  • 16

    pages

  • 4829

    words

  • 106

    views

  • 0

    downloads

Showing pages 1 to 4 of 16 pages
OPERATIONS MANAGEMENT ANDSERVICE EXCELLENCE
TABLE OF CONTENTSIntroduction......................................................................................................................................3Assignment......................................................................................................................................31. Introduction and overview of Caffe Nero Ltd.........................................................................32. Operation management process of Caffe Nero Ltd.................................................................63. Performance objective.............................................................................................................84. Supply chain of Caffe Nero Ltd............................................................................................105. Comparison of quality process of Caffe Nero Ltd and Pret A manager................................12Conclusion.....................................................................................................................................12References......................................................................................................................................132
INTRODUCTIONOperation management is the central function of business units, it includes planning,organizing and monitoring of production and manufacturing process of organizations. Majorconcern of companies are to turn input into quality output. Management of the organization hasto design the process in such manner that can support in converting resources into efficient goodsand services (Niinomi and et.al, 2014). Present report is based on Cafe Nero Ltd which isworking at small scale in the London. Assignment will give overview of the Cafe Nero Ltd and itwill analyze operation management process of cited firm. In addition, study will discuss fiveperformance objective of company and improvement needed for enhancing performance of theorganization. Supply chain and quality process of the Cafe Nero Ltd will be illustrated in thisassignment (Ee and Rashad Yazdanifard, 2015).ASSIGNMENT1. Introduction and overview of Cafe Nero LtdLocation and type of businessCafe Nero Ltd is the independent European style coffee house. It is located in the Londonand working as medium size cafe in the market. It was founded in the year 1990, it sources highquality green beans and freshly roast them in order to serve quality products to the consumers(Cabrera and et.al, 2016). Aim of the organization is to serve the best coffee in UK and gain highprofit. It wants to serve its customers well that is why it used advanced technologies in thesystem so that it can cook good products for the customers. Company is ranked excellent by itsconsumers on the official website. Cited firm is engaged in the cafe type of business and in thisfield it is working tremendous.3
Ownership of businessKey people of the Cafe Nero Ltd is Gerry Ford who is chairman and CEO of thebusiness. Helen Jones who is group executive director of the organization. Both these personshave contributed well in establishing the cafe shop in the London well. It was founded in 1997but in the year 2007 it started earning profit and it has started focus on providing flexibility inorder to develop the business soon (Miura, Sakai and Kobayashi, Fujitsu Limited, 2014).CustomersCustomers of Cafe Nero Ltd are satisfied and they give rank to the entity excellent. Itgives loyalty cards to the customers so that they be associated with the organization for longerduration. Though it is working in the limited place thus cited firm is having limited customerbases. Company is not having good marketing strategies thus, few people or local public knowabout this cafe shop (Li and et.al, 2014).CapacityConsumers of the Cafe Nero Ltd are liking the drinks serve by the entity. It has skilledemployees those who are loyal towards the brand. Apart from this, it has capacity to grow well.Cited firm has sufficient financial resources and operational cost of the organization ismanagement (Jin, 2015).4
desklib-logo
You’re reading a preview
card-image

To View Complete Document

Become a Desklib Library Member.
Subscribe to our plans

Download This Document