Reflective Journal on Anger Management and Conflict Resolution

Reflective Journal 1
REFLECTIVE JOURNAL
By (Student’s Name)
Professor’s Name
College
Course
Date

Reflective Journal 2
Reflective Journal
Date; 23rd MAY 2018
Event
I had learned how to control my anger after refusing to engage in an argument with my
supervisor over a patient is the family of a patient complained of having been given the wrong
drugs due to file exchange by an intern. They threatened to sue the hospital if nothing was done.
They demanded compensation from the hospital. They needed the hospital to provide free care
for the patient. I decided to approach the family later and asked them to reconsider. The intern
who was also going to be deferred from the hospital, I requested that the Board allow him a
second chance and that it was all my fault. I paid for the rest of the hospital expenses of the
patient.
What did I learn?
Controlling my anger during the scolding by the boss made me realize I could save a lot
rather than my previous experience of engaging in heated arguments especially in the early
mornings. I was able to hold myself quietly even if the supervisor called me names. These made
me see the perspective I had never noticed before. The only magic I realized is mentioning the
word “sorry”. That made a lot of difference this morning .this made me realize what I had never
learned before. The noble action of giving the intern a second chance made him realize the how
important it was to handle patients record with care.
What could have I done better
I wish I had not gone to work late this morning. The right file was just in my locker, the
wrong file wouldn’t have made the patient get the wrong treatment. I said sorry but I think I am
able to do more by getting the patient family and apologizing to them too. The apology to the

Reflective Journal 3
supervisor isn’t enough. I should have well talked to the patient, maybe he would understand that
the family would. I wouldn’t have paid the hospital bill. I would have extended appreciations
you to the board who allowed the intern to continue operating at the hospital.
What went well?
The reaction I gave to the supervisor changed a lot. His perspective of the hard person
whom he knew me to be has changed. It also changed my perspective on managing my anger. I
learned that every time we angry about something, the best decision is to always about.
Long-term implications
I realize that anger is not the best way to tackle issues at all times, there are other better
ways to tackle issues other than the aggressive ways that I had previously used. The apology
brought more understanding and bonding within the work environment.
I also learned that from today henceforth. I am going to tackle my anger issues alone. I won’t
transfer my mood problems from my house to the workplace. The incident opened my eyes to
how simple actions can have a great impact on the problems that people face.
Analysis of Journal
I realized I was dealing with the main issue which was a personal conflict. I had a
problem understanding the anger that rises in me when being scolded for another person’s
mistake just because am their supervisor. I thought everyone should be responsible for what they
do. That morning the perspective I took, standing up for another person made me realize that,
whenever in management we are made to serve the people who are under our watch and not to
intimidate them.
The conflict in me was torn between, whether to scold the intern and let him get
suspended from the hospital or allow him to stay. He had left so many apologies on my phone