Annotated Bibliography on Woolworths Business Issues

Running Head: ANNOTATED BIBLIOGRAPHY 0
Business Communication

ANNOTATED BIBLIOGRAPHY 1
Introduction
Woolworths is the leading supermarket of Australia. It was founded in the year 1924.
It specialises in variety of products including fruits, meat, vegetables, packaged food, meat,
beauty & healthy products, stationary items, and DVDs. Besides performing well, it still
lacks in several aspects that is creating problem in the organization. The discussion is carried
on such business issue by analysing different article.
Annotated bibliography
Article 1
Rao, s., Eley., T., & Delibasic., S. (2018). Woolworths checkouts hit by national outage.
Retrieved from: https://www.news.com.au/finance/business/retail/woolworths-
checkouts-hit-by-national-outage/news-story/5611943156249d4ecc6427ef0b447c18
In this article, authors have explained the issue of Woolworths prevailing in the
organization. The article has described the problems that customers faced due to technical
outage in the stores of Woolworths. Due to such issues, customers re also faced several
problems. authors have also supported their argument by providing several examples of
customers who suffered from this issue of Woolworths. This deeper understanding will help
the readers to know how these issues can affect the company in their business and relations. It
has also explained how such issues can affect the social media sites of company by getting
bad comments on the part of customers. In this way, it has clarified how a single mistake
whether it is IT issue can affect the growth of company.
Article 2
Mitchell, S. (2015). Woolworths- what went wrong at the supermarket giant. Retrieved from:
https://www.afr.com/business/woolworths-what-went-wrong-at-the-supermarket-
giant-20150508-ggwuqp
In this article, author has described the complaints on part of customers for
Woolworths. It has directly taken its research on the common issues of Woolworths. It stated
the common themes including prices, out of stock issue, poor customer service, as well as
lack of proper brands in the shelves. It is true that customers are the essential part of every
organization. It assists in knowing the importance of proper customer service and proper

ANNOTATED BIBLIOGRAPHY 2
stock in the organization. It has also highlighted how one bad step can affect or lower down
the growth of company. In this way, by undertaking proper research on this article, it has
assisted the readers to know supermarket issues that can occur.
Article 3
Janda, M. (2016). Woolworths supermarket struggle not over yet: UBS. Retrieved from:
https://www.afr.com/business/woolworths-what-went-wrong-at-the-supermarket-
giant-20150508-ggwuqp
In this article, author has effectively described the struggle of Woolworth’s
supermarket until date. It has stated that competition is still the part of supermarkets in
Australia. It has assisted this argument by providing facts regarding Woolworths in Australia.
It has made the forecast regarding future of Australian supermarket. By realising the current
situation, it clarified that competition will increase more in the Australia. The key challenges
of Woolworths are also being highlighted in order to assist the reader how growth can be
hampered due to several problems. The biggest threat to Woolworths is the entry of several
international rivals such as Aldi and Lidl. The deeper research in this article clearly describes
the potential of such companies to take the market share. The study of such article will help
the readers to know how the companies can overcome a competitive threat.
Article 4
Tay, L. (2010). How Woolworths made IT risk a business issue. Retrieved from:
https://www.itnews.com.au/news/how-woolworths-made-it-risk-a-business-issue-
240080
In this article, author has focused on the It risk of Woolworths. It has properly
explained how Woolworths has made the risk of IT a business issue. It has explained when
the business executives were not able to receive the security presentation of IT that is
prepared by the risk manager of company. At this time, the redesigning of the presentation in
their own language has formed this issue. In recent time, Cooper also stated that how it ha
managed to narrate the IT security threats to all the executives that are concerned with the
business of liquor outlets, petrol stations, and supermarkets. The intended audience in this
article includes the company, management of the company, executives and risk manager. The
importance of presentation can also be achieved through this article.