Applied Business Research: Personal Values, Skills, and Experience

This article discusses personal values, skills, and experience in the field of applied business research. It covers topics such as leadership, respect, accountability, excellence, financial risk management, auditing, compliance, communication skills, teamwork, and customer service.

Running head: APPLIED BUSINESS RESEARCH
APPLIED BUSINESS RESEARCH
Name of the Student
Name of the University
Author note

2APPLIED BUSINESS RESEARCH
Task 1:
The five personal values that influence my life choice and decision are:
 Leadership
 Respect
 Accountability
 Excellence
 Integrity
Consideration of the values is vital because it affects and influences my actions and
attitudes towards a particular situation. According to the researcher Anana and Nique (2010) it is
important to know the personal values as it is essential in making decisions regarding your career
and can help and individual top understand whether something is correct for them or not.
Understanding my personal values will help me to work with the employees who will share the
same views as mine (Vuori, Toppinen-Tanner and Mutanen 2012).
The field which to intend to pursue are in the areas of Financial risk management,
auditing and compliance.
The five hard skills that I have developed during my undergraduate course are:
 Management and construction of the investment portfolios
 Preparation, analysis and interpretation of the financial reports
 Audit process
 Personal financial management
 Risk planning

3APPLIED BUSINESS RESEARCH
Task 2:
According to Harvey (2000), an individual who possess good communication skills are
seen by the employers as an indicator of future success. Preaching in churches, working with the
senior managers of ANZ bank and doing all types of presentations, all these experiences has
helped me to communicate effectively and professionally. During my tenure at ANZ, I used to
have regular meetings with the different managements and thus it was necessary for me to have
good communication skill (Bank 2014). Communicating effectively will help to reduce conflicts
and at the same time increases the effectiveness of the organization.
I was the risk manager of ANZ’s consumer mortgage division. I was given the
opportunity to handle a team of 15 risk officers as well as maintaing my administrative duties.
Effective time management, strategic planning and execution, prioritising the tasks was critical
so that my department can operate efficiently and effectively. Balancing all these things requires
a goof administrative and organizational skill.
In my undergraduate course and in the past employment, it was the standard requirement
for me to work as a part of the team. The Victoria University has a stream of different units
which is called professional Development, in which the students have to work cohesively and
collaboratively to manage and solve the business problems, developing business concepts and
engaging in the team related tasks. In ANZ my team have to work for reducing the risks in the
mortgage division. In both the fields I had to work collaboratively so that my team can provide
excellent results. Working in team can prove to be more effective and it can be more successful,
when the member’s objectives and the goals are aligned and the entire members have the same
attitude that “team’s success is my success”.

4APPLIED BUSINESS RESEARCH
I am currently a member of the Customer service Institute of Australia (CSIA) and had
completed Certificate IV in the customer contact under the supervision of CSIA.I have a vast
experience in this fields as I have worked with Vodafone and ANZ as a customer solutions
representative and Risk and dispute resolution officer respectively. In the following roles
working in both the organization, I have handled many customers who came up with complex
issues or who have experienced terrible services. Showing empathy, building rapport,
demonstrating some genuine concern or interests and having a “can-do” attitude towards every
situation are some of the vital customer service skills that I have developed over the years. These
are some of the basic requirements to provide satisfactory and memorable experience to the
customers.
Examples that can prove my ability to manage my projects effectively are: I have been
successful in managing the development of the Quality Management Framework for the ANZ’s
onshore contact centres. This was the requirement for the quality control to help the team leaders
by assisting during the consultants with the training and coaching. Pam
Rebecca the former general manager of ANZ’s onshore contact centre gave my department the
task of developing and implementing the quality framework that incorporated compliance and
risks and the experience of the customer. Another project that I have conducted and managed
was for Concept Logistics. I was assigned for rearranging the inventory and then enhance the
inventory system of the organization to help in the tracking of the outgoing and the incoming
stock.
.

5APPLIED BUSINESS RESEARCH
Task 3:
Hi, my name is _______ and I am a business graduate. I have a vast knowledge and
experience in the field of risk management and customer services. I am looking for an
opportunity in the Melbourne’s CBD area in the field o finance. My extensive professional work
experience coupled with my strong academic results makes me a preferred and strong candidate
for joining team. Due to the experience of working with the ANZ bank as a former risk manager,
I have an excellent understanding of how to reduce risks for both the customer and the company.
During my tenure at ANZ, I used to have regular meetings with the different managements and
thus it was necessary for me to have good communication skill. Communicating effectively will
help to reduce conflicts and at the same time increases the effectiveness of the organization.
My personal values that influence my decision and behaviour are leadership, respect,
accountability, integrity and excellence. I have learned many skills during my degree for
example, auditing, financial planning, risk planning, investment management and mitigation of
risks. The “can-do” attitude of mine, the ability to make good communication, ability to work
collaboratively and excellent administrative and organizational skills will help me in my growth
and lead me to success.

6APPLIED BUSINESS RESEARCH
References:
Bank, A.N.Z., 2014. The ANZ Business Barometer: Māori Business Key Insights Report.
Da Silva Añaña, E. and Meucci Nique, W., 2010. Personal values in relation to graduate career
choices. International Journal of Public Sector Management, 23(2), pp.158-168.
Harvey, L., 2000. New realities: The relationship between higher education and
employment. Tertiary Education & Management, 6(1), pp.3-17.
Vuori, J., Toppinen-Tanner, S. and Mutanen, P., 2012. Effects of resource-building group
intervention on career management and mental health in work organizations: randomized
controlled field trial. Journal of Applied Psychology, 97(2), p.273.