Applying Cultural Capabilities - Report
Added on 2021-06-16
12 Pages2490 Words62 Views
Leadership ManagementFilm and Theatre
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Running head: CULTURAL CAPABILITIES 1Cultural capabilitiesStudent’s nameProfessor’s nameInstitutional AffiliationDate
CULTURAL CAPABILITIES 2Table of contentsTable of contents.........................................................................................................................................2Applying Cultural Capabilities Report..........................................................................................................3Introduction.............................................................................................................................................3Background..........................................................................................................................................3Aim......................................................................................................................................................3Scope...................................................................................................................................................3Summary of the video clip...................................................................................................................4The observations.................................................................................................................................5Analysis....................................................................................................................................................5Empathy..............................................................................................................................................5Body language.....................................................................................................................................6The intercultural communication........................................................................................................6Culture shock.......................................................................................................................................6The cultural differences.......................................................................................................................7Recommendations...............................................................................................................................8Conclusion...........................................................................................................................................8References...................................................................................................................................................9
CULTURAL CAPABILITIES 3Applying Cultural Capabilities ReportIntroduction BackgroundCultural safe and capability is an attribute within a group of individuals described by anaspect like the religion, language and an individual's lifestyles (Doutrich, Arcus, Dekker, Spuck& Pollock-Robinson,2012). Different individuals within different societies or communities havevarious cultures though they are similar. Culture identifies a group of the individuals that resideat a specific location. Successful Business organisations are the organisations whose work has arich, clear set of objectives. The employees and the management can understand and achieve theexact and long-term goals of the business. Therefore, possessing cultural intelligence offersignificant insight into an individual's capability in coping with a multi-cultural condition. Thatmeans many companies will need an employee with the ability to achieve a census in a differentcultural perspective (Charoensukmongkol,2016).AimThe report will provide a summary, examination and the description of unsafe workingspace. It will as well recommend improving the regenerative abilities of Polly, Mrs AliceRichard and Manuel the main characters in the video clip.ScopeThe primary objective of this report is to outline the attributed in the handling complaintsvideo season 2-episode one clip staged in Faulty Towers. The video will be used to showpowerful capabilities and sustaining a culturally safe space within a working place.
CULTURAL CAPABILITIES 4Summary of the video clip.The video clip to be examined in this case has been staged in the Faulty Towers. Thevideo clip is about the communication problems, and handling of complaints season 2 episode 1.This is one of the shows aired in the BBC television program. The main characters in the videoclip are Polly, Mrs Alice Richard and Manuel. The multi-media clip is primarily in theworkplace in Faulty Towers guest house. The event is staged at the reception where one of thewaitresses by the name Polly is serving the guest online of service called Thurston. Mrs Richardis depicted as on one of those hot-tempered women, and when she storms back, she does notmind the guest being served. She immediately demands the change with no excuse. Polly feelsit's not fair to help her without attending to the needs of Thurston first. Mrs Richard claims shehas the taxi driver on wait with a thunderous voice that offsets the waitress. She then demandsfrom the waitress to request the guest to allow him served first. The guest understands thesituation, and the request by the woman is granted.A few minutes later Mrs. Richard comes back and this time round demands to be shownthe room she had booked. The woman is ready to wait until Polly finishes serving Mr Thurston.Mrs Richards thinks she should be served first and then ignored at the first point, treats it asincompetence. The woman is a bit stubborn to an extent; the waitress maliciously refers her towho has the language barrier. The two are not able to understand each other at all. Thus leavingMrs Richard with an impression that the manager of the hotel is C.K. Watt from Barcelona.
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