Applying the ITIL Service Lifecycle

Running head: APPLYING THE ITIL SERVICE LIFECYCLE
Applying the ITIL Service Lifecycle
Name of the student:
Name of the university:
Author Note

1APPLYING THE ITIL SERVICE LIFECYCLE
Application of ITIL Service Lifecycle to Online Enrollment system for UniSA
students:
Development of new Online Enrollment system for UniSA students through applying ITIL
lifecycle:
The ITIL certification scheme delivers the modular approach to the framework of ITIL
framework. This consists of series of qualifications that are focused on various elements of best
practices of ITIL. This is for degrees of details and depths. Next, the tiered structures of the
qualification provide the flexibility to candidates related to various disciplines. Here, the sectors of
ITIL are also included with the ability to concentrate on the learnings of primary interest areas.
Further, ITIL has been presently evolving from the ITIL v3 to the ITIL 4 having simple journey of
transitions from a single scheme structures to others. Furthermore, the foundation of ITIL v3
candidates has been encouraged for moving straight forward to the Foundation of ITIL 4. This is
helpful for keeping the skills upgraded. The intermediate candidates are required to continue with
their v3 journey. This is to create the skills as required.
The four different stages of ITIL service lifecycle are described hereafter.
Service strategy:
It is the phase where the concentration has been on the students. This also involves the
services for meeting the needs of students and resources needed for developing the services. Further,
it also includes the perquisites for successful delivery of services. To summarize, this helps in
determining the UniSA objectives of the student. It is also useful to conceptualize the portfolio of IT
services for meeting the objectives. When the strategy is developed, one can assure that the cost is at
par. This is with the value provided to the student (Morris and Gallacher 2016). The stage of service

2APPLYING THE ITIL SERVICE LIFECYCLE
strategy gives rise to the basis of the ITSM framework of the UniSA. This provides the direction for
the additional stages. Moreover, it helps in determining the services that are offered by the UniSA
and the abilities required to get developed. It involves the definition of the markets, developing of
strategies resources, preparing the deployment and defining of various offers. The phase of service
strategy of the service lifecycle also delivers the guide on the way to implement, develop and design
the IT service management (Jantscher, Schwarz and Zinser 2015).
It is helpful for the students to know the service strategy to be developed. This is helpful for
the UniSA for different benefits at marketplace. As the service strategy goes on, it is helpful to find
the targeted markets and understand the ways to differentiate from the competitors. The team of the
organisations management is helpful to know the risks and costs related with Service Portfolios. This
can effectively use the data under the operational decision-making (Ciesielska 2017). Here, the
practical instances involves the uses for describing the planning and analysis included under the IT
departments. With suitable strategies in place one can provide the company with productive and
proactive approach to the operations of UniSA.
Service Design:
In this stage, of the new Online Enrollment system one can move from the stage of
conceptualization to development. Here, one can start to find the technologies and architectures
required for delivering services. These are essential for the students. One can also put the writing of
the management systems and tools needed for supporting and monitoring the IT services that are
planned to offer (Eikebrokk and Iden 2017). Within the stage of the service design, one can develop
the blueprint of predictable and constant environment of IT. Here, the price tag, nevertheless can
justify the performance and functionality of the environment.