Applying the ITIL Service Lifecycle

This article discusses the application of the ITIL Service Lifecycle to the development of a new Online Enrollment system for UniSA students. It explores the different stages of the ITIL service lifecycle and their importance in designing and delivering IT services. The article also highlights the significance of service strategy, service design, service transition, and service operation in the overall ITIL framework.

Running head: APPLYING THE ITIL SERVICE LIFECYCLE
Applying the ITIL Service Lifecycle
Name of the student:
Name of the university:
Author Note

1APPLYING THE ITIL SERVICE LIFECYCLE
Application of ITIL Service Lifecycle to Online Enrollment system for UniSA
students:
Development of new Online Enrollment system for UniSA students through applying ITIL
lifecycle:
The ITIL certification scheme delivers the modular approach to the framework of ITIL
framework. This consists of series of qualifications that are focused on various elements of best
practices of ITIL. This is for degrees of details and depths. Next, the tiered structures of the
qualification provide the flexibility to candidates related to various disciplines. Here, the sectors of
ITIL are also included with the ability to concentrate on the learnings of primary interest areas.
Further, ITIL has been presently evolving from the ITIL v3 to the ITIL 4 having simple journey of
transitions from a single scheme structures to others. Furthermore, the foundation of ITIL v3
candidates has been encouraged for moving straight forward to the Foundation of ITIL 4. This is
helpful for keeping the skills upgraded. The intermediate candidates are required to continue with
their v3 journey. This is to create the skills as required.
The four different stages of ITIL service lifecycle are described hereafter.
Service strategy:
It is the phase where the concentration has been on the students. This also involves the
services for meeting the needs of students and resources needed for developing the services. Further,
it also includes the perquisites for successful delivery of services. To summarize, this helps in
determining the UniSA objectives of the student. It is also useful to conceptualize the portfolio of IT
services for meeting the objectives. When the strategy is developed, one can assure that the cost is at
par. This is with the value provided to the student (Morris and Gallacher 2016). The stage of service

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strategy gives rise to the basis of the ITSM framework of the UniSA. This provides the direction for
the additional stages. Moreover, it helps in determining the services that are offered by the UniSA
and the abilities required to get developed. It involves the definition of the markets, developing of
strategies resources, preparing the deployment and defining of various offers. The phase of service
strategy of the service lifecycle also delivers the guide on the way to implement, develop and design
the IT service management (Jantscher, Schwarz and Zinser 2015).
It is helpful for the students to know the service strategy to be developed. This is helpful for
the UniSA for different benefits at marketplace. As the service strategy goes on, it is helpful to find
the targeted markets and understand the ways to differentiate from the competitors. The team of the
organisations management is helpful to know the risks and costs related with Service Portfolios. This
can effectively use the data under the operational decision-making (Ciesielska 2017). Here, the
practical instances involves the uses for describing the planning and analysis included under the IT
departments. With suitable strategies in place one can provide the company with productive and
proactive approach to the operations of UniSA.
Service Design:
In this stage, of the new Online Enrollment system one can move from the stage of
conceptualization to development. Here, one can start to find the technologies and architectures
required for delivering services. These are essential for the students. One can also put the writing of
the management systems and tools needed for supporting and monitoring the IT services that are
planned to offer (Eikebrokk and Iden 2017). Within the stage of the service design, one can develop
the blueprint of predictable and constant environment of IT. Here, the price tag, nevertheless can
justify the performance and functionality of the environment.

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At the stage, there is the planning and designing of the IT strategies. This also includes the
developments to the current ones. This has been covering various issues of management. This
includes the supplier management processes, information security, service continuity, availability,
capacity, service levels and service cataloguing (Ashraf 2016).
The Service Design phase of the Service Lifecycle provides guidance on how to design and
develop services and IT Service Management processes that will support the service strategies
already developed. Learning how to design service plans will prepare IT professionals and UniSA
leaders to address student concerns in the most proficient manner (Goldberg, Satzger and Fromm
2016).
Service Transition:
At this phase, one can move from the paper to the real testing and building to create new
Online Enrollment system. This leads to eventual production. As one progresses through the stage,
one can inevitably encounter the necessities of changes. The reason is that one can likely find more
effective components like software and hardware during testing. The new components is helpful for
decreasing the interruptions of services and add value for the students (El Yamami et al. 2017). One
can continue for testing the robustness of the system till one is ready for the release. It is the place
where the organizations are implemented tested and build to the new designs. Through following
various areas and determining the problems that has been arising, one can assure that no disruption is
taking place in the service. It is particularly vital to change the current services. The process of
transition can cover the knowledge management process, service validation and evaluation of
testing, deploy and release management, change management and supporting and planning the
transition (Andry and Christianto 2018). Moreover, the phase of the service design of service
lifecycle has been providing the guide to develop and design services and various processes of IT

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service management. This is helpful to support the strategies of services that are developed already.
Understanding the ways to design the service plans has been helpful to design different plans and
develop the IT professionals and leaders of UniSA, Tis is to address the concerns of students in
proficient way.
Service Operation:
As the transition gets finished, one can focus to keep the IT environment of the Online
Enrollment system run smoothly. One can deliver the service at daily basis through controlling the
entire health. Moreover one can address the disruptions of survives quickly. They can investigate the
issue of root causes and assess whether there is the trend to recur the issues. They can also deliver
the service requests through keeping the expenses at the minimum level (Galup, Dattero and Quan
2016). As the service is validated, they can be put into the live scenario. Though the UniSA have
corrected issues that are encountered, the new ones are been bound to happen as the students begin
to use the service. Then they can closely monitor the service delivery and get prepared for fulfilling
user requests, carry out the routine operational activities, fix the issues and solve failures of services.
In this way, the phase of service operation is the Service Lifecycle has been providing the guidance
of practice aspects of the daily UniSA operations. In this way the main aim for IT department is to
make the things running in smooth way. This can be done reliably, effectively and cost–efficient
manner (Iden and Eikebrokk 2016). Here, the processes an activities in the phase assures that the
services are delivered for the students at various agreed on levels having least disruptions and
interruptions. This, service operation has been focusing to provide the value to the service provide
and students.

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Discussion on the SLAs:
Here, distinct SLAs would be developed for all the IT services that requires the
measurements. The new users can be developed under the one day to get the approved new user
form. The user terminations can be processed at the last day of the user for various friend departures
and quickly for various unfriendly departures. Here, the user terminations is helpful to process at the
ending of the last day of the user for friendly departures and quickly for the unfriendly departures.
Next, the SLA should be well researched authoritative and quantitative in nature. Further, the SLA is
needed to be authoritative, well researched and quantitative (Cronholm and Gobel 2016). The SLA
promise can reflect the knowledge gathered on it has been taking to provide the improved or new
service based over actual previous experience. Lastly, the SLA must conduct periodic review and
adjustments as the core area of improvement as the ITIL Continual service. SLA must be updated
and reviewed as there any promised or proposed change for the service within the process of
continual Service Improvement. One must assure the adjustment of SLA for the changes affecting
the service hours, uptime, availability and response time. This is tragic is there is improvement of IT
service. Here, the providers can never meet the targets at service level and lose the faces or students
of penalties of SLA non-compliances.
Understanding capacity management:
The capacity management must be implemented through driving the efficiency through
rightsizing the IT infrastructure. Then the risk of downtime must be reduced with the instant alerts
and balanced workloads. Then the prediction of the further infrastructure requirements must be done
with accuracy. Further, it is helpful to deploy the efforts of regular report. The change management
is important as this has been highlighting the advantages (Wijaya, Widiadnyana and Swamardika
2016). The process of well implemented capacity management is helpful to mitigate the risks of

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growth and change. This can be done through optimizing and controlling the expenses to run the IT
scenario.
Evaluating transition strategy:
The transition strategy must involve urgency creation. This change is successful as the
overall UniSA actually needs that. Then, a team is to be built ad a vision is needed to be created.
Then the vision is to be communicated and obstacles are to be removed. Then one must go for quick
wins and let the change mature and include the change. The transition management for the new
Online Enrollment system must assure the smooth transferring of liabilities such that the students
never experience disruptions to service. Here, the people’ side must be handled of transition. This
has be done in such a manner that the employees can be treated with respect and fairly. Next, the
jobs must be optimized for working effectively with the multi-skilling. This is the smarter manner to
design tasks for outsourcing. This take place as it develops the quality and flexibility of the task with
rise in job satisfaction.

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References:
Andry, J.F. and Christianto, K., 2018. Evaluating Maturity Level Using Framework ITIL: A Case
Study of Service Desk's. International Journal of Information Technology and Business, 1(01).
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enterprises of Polish ICT sector. Information Systems in Management, 6.
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