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Lean Project Management - A Systematic Procedure of Initiating, p. Introduction

   

Added on  2021-01-01

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Business DevelopmentLeadership Management
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CASE STUDY
Lean Project Management - A Systematic Procedure of Initiating, p. Introduction_1

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1MAIN BODY...................................................................................................................................1a. Voice of the Customers......................................................................................................1b. Critical to customer requirements......................................................................................2c. Critical to quality parameters..............................................................................................3ii) Ways to implement the lean project management for this event.......................................3iii) Processes that could use for lean project implementation................................................5PMBOK..................................................................................................................................6PRINCE2................................................................................................................................7Organisational Project Management....................................................................................11Agile practices......................................................................................................................11Six Sigma..............................................................................................................................11CONCLUSION..............................................................................................................................13REFERENCES..............................................................................................................................14
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INTRODUCTIONProject management is the systematic procedure of initiating, planning, organising,evaluating and controlling specific activities and tasks of a team to achieve special goals andmeet precise criteria within definite time period. There are various kinds of applications,methods and strategies to initiate the project for accomplishing all requirements. Lean projectmanagement is a technique of lean concepts that the main objective is delivering more value withless wastage in a project implementation. The term lean refers to a method for elimination ofwastage from manufacturing system. The present report discusses several approaches of lean management to improveperformance and effectiveness of FIFA 2018 World Cup Football Tournament. It was 21st FIFAWorld Cup Football Tournament contested by Men's National teams. In addition to this, severalapplications such as PMBOK, PRINCE2, Organisational Project Management, Agile practiceand lean six sigma that could be implemented in the project to overcome wastage from operationand manufacturing system, continuous improvement, streamlined sales and customer service.MAIN BODYIn the present scenario, FIFA 2018 World Cup Football Tournament match has beenorganised in Russia (Brioso, 2015). In order to improve performance and effectiveness of thisevent, task manager have several responsibilities and roles regarding functions and activities.The tasks of project manager to implement lean project management for overcoming wastageand improve value of project. The manager can focus and understand the following terms regarding FIFA 2018 WorldCup Football Tournament-a. Voice of the CustomersVoice of customer encompasses the process of gathering and understanding a consumerfeedback so they can response directly to improve the product and purchasing experience. Voiceof the customer is a term used in information technology and business to describe in-depthprocess of capturing customer's expectations, requirements, choices and preferences. In FIFA tournament, there are various kinds of customers such as sponsors, audiences,football team, football committees, media, public, government etc. It is a market researchtechnique that provides information regarding customer’s needs and wants. At the time of1
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organising FIFA 2018 World Cup Football Tournament, the project manager can effectivelyfocus on the voice of customers by which he/she can identify as what customers actually expectfrom event and what they desire from this program. In the context of FIFA 2018, customers require a well-structured team structure, properschedule of program, proper arrangements like accommodation, transportation and infrastructureso as they can effectively enjoy the tournament program. Consideration on voice of customer isimportant to increase revenue, reduce costs and promote culture change.b. Critical to customer requirementsCritical customer requirement is a customer expectation regarding an aspect of productand service. It is a measurable standard of performance for a product and service that areessential in order for it to meet the needs of customers. As there were various divisions to lookout for this event such as sponsors, audiences, football team, football committees, media, public,government. Sponsors are those investors who invest their money for getting effective returns.Customer requires effective safety and security regarding place and field. They also need safeand athletic fields and the project manager must follow all health, safety and liabilityrequirements. For tournament, customers require proper availability of water and toilet at fieldsites. It should be communicated to guests about basic facilities like wash room, water,refreshment etc. Furthermore, there should be proper facilities of accommodation and transportation so ascustomers can easily stay.They also require fair and affordable prices for tickets of tournament.Another customer for this event is football team who requires well and systematic structure ofteam, effective infrastructure, detail information regarding rounds and activities, operationalworking environment and facilities etc. Football committee requires proper registration offootball membership. At the time of organising FIFA event, the project manager can focus on the registrationand rostering process under which all participants can complete the Russia ultimate waiver formand purchase a valid Russia ultimate membership (Sohi & et.al., 2016). Another customer is2
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