Approaches of the Operations Management

Added on - 22 Nov 2020

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OPERATIONSMANAGEMENT
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 2............................................................................................................................................11 Approaches of the operations management.............................................................................12 Store manager's role as classic example of an operations manager........................................13 Importance of operations management in your store...............................................................24 Key outside factors effecting operations management............................................................3There are various outside factors that can have effect on the operations management ofMarks and Spence which is described below:.............................................................................35 Factors impact on decision making as a store manager...........................................................4REFERENCES................................................................................................................................5
INTRODUCTIONOperations managements is that area of management that deals in designing andcontrolling the process of productions and also redesigning the business operations like in theproduction of goods or services.Report will include Next Plc as organisation, it is a Britishmultinational retailer specialises in selling clothes, footwear, home products and luxury foodproducts. This report highlights the various fields in operations management that includesdifferent approaches of operations management, roles as a store manager and also the importanceof Operations Management.TASK 21 Approaches of the operations managementDifferent approaches of the operations' management used by the Next Plcin its storesincludes Just in Time, Total Quality Management, Lean Management and Six Sigma. All ofthese approaches have improved the performance and the growth of the company in its stores bytheir proper application (Harvey, Heineke and Lewis, 2016).Next Plc have strengthened theirrelations with the suppliers and with their local communities and also have improved their effortsof fair trading practices which have enhanced their brand value and also ensured good workingconditions throughout the supply chain but it have resulted in making their supply chain is verycomplex. TQM, Next Plc have put their emphasis on their TQM efforts by which they were ableto prevent more wastage and cut costs even more, but this have made them to achieve theirtargets and objectives more harder. Next Plc has focused on the continuous improvement withthe application of lean management, it has ensured minimizing costs without compromising withquality. It has been possible with distinct techniques such as flow charts, work place redesigning,JIT, TQM, and total productivity maintenance, but it is also followed by the limitation such aslow productivity, prolonged cycle time, costly organisation etc (Walker and et.al., 2015).Total quality managementThe main advantage of using TQM approach is that it helps Next Plc in minimising costand enhancing customer satisfaction. The organisation applies this technique that aids inminimising field service and warranty cost. By this way it become able tooffer high qualityproducts and services to its consumersBut this is very experience process because Next Plc has to give additonal training tostaff members and have invest amount for discouraging creativity.
Lean managementNext Plc can implement this operation management approach, this is beneficial in orderto minimise wastage and help in raising satisfaction level of customers.But due to inconsistencies in delivery this is ineffective and it hinders buildingrelationship with consumers.Six sigmaIt is another operation management approach that helps in controlling over quality andsupports Next Plc in identifying errors. By this way, entity can rectify mistakes soon and canraise quality of products.But sometimes it creates rigidity. Furthermore it is highly expenses approach thus, byimplementing this method cost would get increased.2 Store manager's role as classic example of an operations managerOur role as a store manager is a classic example of an operations manager in Next Plccanbe explained as the operations management is a branch that deals with the managing of theoperations and the process within the organisation (Maylor and et.al., 2018).Operation managersoptimises the operations by making the use of the capital and the resources of the organisation.The various functions to be performed the operations managers include:2
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