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QUALITY MANAGEMENT INTRODUCTION 4 TASK 14

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Added on  2020-01-16

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QUALITY MANAGEMENT | INTRODUCTION 4 TASK 14 1.1 Definitions of quality in terms of business.4 1.2 Processes of inspection and assurance.4 1.3 Range of approaches. 8 3.2 Benefit of users and non-users survey.9 3.3 Methods of consultation employed.9 3.4 Value of complaint procedure which can improve quality.10 TASK 410 Covered in PPT10 CONCLUSION 10 14 14 14 14 INTRODUCTION Quality management refers to overall activities and performance in order to maintain required level of excellence and better quality

QUALITY MANAGEMENT INTRODUCTION 4 TASK 14

   Added on 2020-01-16

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QUALITY MANAGEMENT
QUALITY MANAGEMENT INTRODUCTION 4 TASK 14_1
Table of ContentsINTRODUCTION....................................................................................................................................................4TASK 1.....................................................................................................................................................................41.1 Definitions of quality in terms of business...................................................................................................41.2 Processes of inspection and assurance..........................................................................................................41.3 Range of approaches.....................................................................................................................................51.4 Similarities and differentiation between methods........................................................................................6TASK 2.....................................................................................................................................................................62.1 Customer satisfaction....................................................................................................................................62.2 Meaning of continuous improvement...........................................................................................................72.3 Type of added values to be gain...................................................................................................................72.4 Types of information made available to customer........................................................................................8TASK 3.....................................................................................................................................................................83.1 Measurement of quality management for Primark.......................................................................................83.2 Benefit of users and non-users survey. ........................................................................................................93.3 Methods of consultation employed...............................................................................................................93.4 Value of complaint procedure which can improve quality.........................................................................10TASK 4 ..................................................................................................................................................................10Covered in PPT.................................................................................................................................................10CONCLUSION......................................................................................................................................................10....................................................................................................................................................................14...................................................................................................................................................................14.........................................................................................................................................................................14........................................................................................................................................................................14.................................................................................................................................................................14
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INTRODUCTIONQuality management refers to overall activities and performance in order to maintainrequired level of excellence and better quality. Every organization wants to offering the bestquality of product for attracting more people and increase the number customer as well.Further, every managers and leaders control the overall management of company for producegood quality of stuff material and provide better level of comfort to people (Bergman andKlefsjö, 2010). The present report is based on Primark organization which is a internationalclothing retailer. It has around 320 stores in all over the world and transfer its product andservices in various countries. It offering great quality of cloth in international market forpeople and earn more profit through this (Ipeirotis and et.al, 2010). Different types ofapproaches are used by quality management in order to improve their performance. With thehelp continue improvement every company have to provide full level of satisfaction to theirconsumers. Further, communication and record keeping procedure help company to improvetheir quality of working. TASK 11.1 Definitions of quality in terms of business.Primark offering good quality of stuff material in order to earn profits and provide itsgoods and services in international market. Around 1 billion people purchasing productswhich are sale by company. Organization must ensure that cloths which they introduce inmarket which are have to best quality product and help entity to meet desired goals andobjective. Quality stands for entire features and characteristics of goods and services. Betterquality of goods and services which are helpful for both employer and employee. Workersgets a advantage of purchasing good quality of product which are durable in nature and mostof the people attracting with this which increase employees sale and increase earningefficiency as well. It can able to improve standard of living of people which provide propersatisfaction to them (Sadikoglu and Zehir, 2010). 1.2 Processes of inspection and assurance.Quality planning is the forecasting procedure which help companies to improve theirperformance and reduce contingencies. Assurance is focused on the production process whichimprove quality management and make necessary changes if required. Higher authority is
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responsible to manage entire production process in order to meet standard level of quality.Primark have to inspect and assure that following processes which are aligned below, must befollow by quality management:Quality assurance- It is a continuous process which leaders and mangers of Primarkcompany have to ensure that resources are fully utilised in order to take best decision forcompanies. Regular identification of performance of firm help it to improve work quality.Different types of plans and approaches are opted by Primark in order to meet desired level ofsatisfaction. In this process managers and leader able to identify the actual problem andevaluate best possible solution for it (Papp, 2014). Quality planning- It is a forecasting concept which are framed by companies toremove future conflicts and contingencies which may or may not be harm to the existence ofcompany. Plans are prepared for proving better comfort to their customer and increase theirstandard of living and execute them when it is necessary (Harter and et.al, 2011). Quality control- Higher authority of Primark take necessary steps for improveproduction process of company and meet required level of quality of cloths. 1.3 Range of approaches.Total quality management is the continuous process which is opted by most of theorganizations in order to reduce or remove manufacturing error, control overall performanceof company, improve customer proving services and ensures that people get proper comfortin their product. Managers have to control production process for maximising the profit andminimising cost and offering best quality to their consumers. Staff members of Primark hotelmust follow different types of approaches which are as follows:Process improvement- Leaders have to manage performance of company by improvetheir work efficiency and improve service quality as well (Sharma, Lawrence and Lowe,2010). Just in time- In this approach every organization needs to divide inventory betweenraw material and work in progress. Process execution automation- Continuous routine of company is managed by thisapproach.
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