Hospitality Management

This report discusses the roles and facilities of Arigato Hotel in Australia for successful hospitality management. It covers information on access for guests with disability, provisions for children and clients with special dietary requirements, local transport options, local attractions and events, and more.

Running head: HOSPITALITY MANAGEMENT
Hospitality Management
Name of student
Name of University
Author note

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Table of Contents
Overview.....................................................................................................................................................3
Arigato hotel facilities’ information............................................................................................................3
Hours of operation...................................................................................................................................3
Time for the food and beverage services.................................................................................................3
Access for guests with disability.............................................................................................................3
Provisions for children and clients with special dietary requirements.....................................................4
Facilities available for usage by guests....................................................................................................4
Information of departments and head of departments..............................................................................4
Information about booking, prices and guest policies..............................................................................5
WHS procedures for guest’s safety and security.....................................................................................5
Local transport options............................................................................................................................5
Local attractions and events.....................................................................................................................5
General visitor facilities and hours of operations.....................................................................................6
Shopping locations..................................................................................................................................6
Currency exchanges.................................................................................................................................6
Other services..............................................................................................................................................7
Theaters and entertainment venues..........................................................................................................7
Sporting facilities....................................................................................................................................7
Weather conditions..................................................................................................................................7
Information sharing.....................................................................................................................................8
References...................................................................................................................................................9

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Overview
The report is prepared to discuss the roles that I will perform by gaining traineeship at
front desk of the regional hotel named Arigato. The supervisor of the hotel has insisted me to
obtain relevant knowledge and information about the visitors in the place and ensure successful
services’ delivery to cater their needs and preferences. As the area has experienced a tourism
boom and there are signs of success, the hotel needs to be managed by me through gathering
enough information about the local area and conditions along with the facilities available and
managing proper approval to ensure customer satisfaction at large (Buhalis and Crotts 2013).
Arigato hotel facilities’ information
Hours of operation
The operational hours for Arigato hotel in Australia are from 11 am to 2 pm and then
again from 6 pm to 11.45 pm. Thus, the operations mainly start from early morning to keep
enough food items available for guests to order at the afternoon while it remains closed for few
hours after that. The services’ delivery again starts from 6 pm and commences till late night.
Thus the average hours of operation are around 12 to 13 hours every day.
Time for the food and beverage services
The time for food and beverages are from 11 am to 2 pm and then again starting from 6
pm to 11.45 pm. These are the hours during which food and beverage items are available for the
guests.

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Access for guests with disability
Arigato hotel staffs provide wheelchairs that allow guests with disability to visit the hotel
and are checked out at the hotel’s front desk at any time. The hotel consists of accessible rooms
that are well equipped with modern facilities and are easy for disabled persons to access (Sisson
and Adams 2013). The hotel meets the ADA standards and thus disabled guests are quite happy
and satisfied with the services of the hotel too.
Provisions for children and clients with special dietary requirements
The guests often face allergic issues doe some food items and ingredients put in the food
and thus the waiters who take orders request the guest at first to tell about any allergic
ingredients or dietary requirements that must be followed. Children’s safety and health are being
taken care of by providing food that can be consumed by children and are no subjected to cause
any harm.
Facilities available for usage by guests
There is dance floor, pub that offers exceptionally good quality brewery and beverages
while the dance floors set beside the dining space is surrounded by light projections for creating
a great ambience. The hotel offers free parking facility and even there is option for having dinner
by the pool side present at the hotel (Brown, Arendt and Bosselman 2014).
Information of departments and head of departments
There are multiple departments like human resource management department, accounts
departments, customers’ services department and also the front desk consisting of the
receptionist. The guests are welcomed and provided with complimentary drinks and a seating
arrangement is managed based on the convenience and needs of the guests visiting Arigato

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(Ryan 2015). The department heads are cautious about the competitive tourism and hospitality
industry, thus to remain competitive, the prices of food items are kept reasonable without
comprising on its quality.
Information about booking, prices and guest policies
The bookings are made online as well as immediate booking options are available after
visit while prices of accommodation start from a mere $200 up to as high as $600 for the luxury
accommodation facilities.
WHS procedures for guest’s safety and security
The WHS procedures are managed by influencing workers to maintain the security of
guests and take it as priority, control afterhour’s access, monitor the CCTV and update the room
keys and locks properly. The hotel premises are kept clean and tidy without any wet areas, which
might be the cause of fall of guests. Fire alarms and fire extinguishers are present, which also
serve the purpose of mitigating fire related risks with ease (Legohérel, Fyall and Poutier 2013).
Local transport options
The hotel is well connected with the roads that enhances the transport links efficiency and
has created ease for people to visit from the airports and regional cities. Tullamarine is the
nearest airport to Melbourne and it has connected road transportation well by which people face
convenience in visiting the hotel as soon as they Melbourne.
Local attractions and events
Local attractions include walking down the lanes of Flinders Street and Wellington
Parade to enjoy the Fitzroy Gardens and even, if lucky, experience cricket matches at the

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Melbourne Cricket Ground, Richmond station is near the Flinders Street, which has created good
accessible options from Bridge Road too within quick time. People can enjoy music events in the
area and even take part in the museum events held at Melbourne Museum and visit Edinburgh
garden too (Singal 2014).
General visitor facilities and hours of operations
General visitors’ facilities are also present at Arigato though Government approved photo
identity must be shown at the Front desk prior to entry into the guest floors. The visitors‘policies
are though applicable to changes at Arigato considering the security and safety of guests staying
at the hotel.
Shopping locations
There are Melbourne Central, Bourke Street mall and Emporium Melbourne, all of which
are renowned places to carry on shopping.
Currency exchanges
The exchanges of currency policies are placed within the hotel and automated systems
are used, which creates convenience for paying the currency, which can be exchanged as
Australian dollars at the hotel itself.
Post offices
Australian Post Melbourne GPO and Australian Post at Collins
Banks

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The nearby banks for the hotel are Bank of Melbourne Branch at Collins St, Bourke St,
etc. The hotel has a nearby ATM, which provides the guests with convenience to take out money
whenever required.
Emergency services
The emergency services include immediate doctor call and checkup in case guest
becomes ill while staying at the hotel
Restaurants
There are other restaurants too like Bridge Road Richmond, Maedya, etc. Café Coffee
day, Dominos and burger stores are present nearby too.
Other services
The other services include hairdressing facilities available, doctors, dentists, pharmacies
and travel agencies who are responsible for the management of bookings at Arigato hotel. The
hair dressing facilities available are Derby Hairdressing, Turnleys Pty Ltd, Taylorweir, etc. There
are health and social care organizations along with enough availability of doctors who are well
skilled and knowledgeable in nearby areas (Law, Buhalis and Cobanoglu 2014). Nova pharmacy,
Amcal International Pharmacy Melbourne, etc. are few of the pharmacies present here while
travel agencies include Trivago and online bookings can be done through Ibibo, TripAdvisor and
MakeMyTrip, etc (Deery and Jago 2014).
The Australian Services Union is associated with the representation of travel agents. The
Union also represents travel wholesalers, exchange of money while travelling alongside the

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management of travel agents who are responsible for arranging the travel and tourism services
for the clients (Buhalis and Crotts 2013).
Theaters and entertainment venues
Forum Melbourne, Arts Centre Melbourne, Palace Theatre, etc. are the well known
places considered as entertainment venues in Melbourne, Australia.
Sporting facilities
The major popular Melbourne Cricket Ground that has been the attraction for many
guests and offers enjoyable cricket games played here.
Weather conditions
The weather conditions are considerably colder and thus jackets are necessary while
moving out at evenings though normal and casual dresses can be worn at the morning.
Information sharing
It could be ensured that the new information obtained by us have been proper shared
within the workplace through meetings, conferences and even conducting video conferences
where multiple members of the organization are allowed to share their views and opinions.
One of the major ways of updating knowledge is the involvement of line manager during
a meeting and discuss with the workers about necessary changes to be done and how it could
benefit the hotel named Arigato to attract more customers and gain a sustainable position in the
competitive marketplace. I would like to access the secondary sources such as journals, article,
and documents associated with the tourism and hospitality management, consult with the
managers of various departments at Arigato to understand the local market conditions and

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monitor the performances of the workers too. This would allow for updating the knowledge and
acquire skills required to manage successful business functioning.
The customers should be provided with survey questionnaires and even allow to provide
their views and responses by answering their mails sent by the hotel management department.
Conducting surveys could allow for providing survey questionnaires to them and obtain their
feedbacks regarding any changes to be done for improving the customers’ services provision and
enhance workforce efficiency too.
The local culture of Melbourne and the tastes of local people should be considered at
first to cater their dietary need and at the same time provide the services at reasonable prices
without compromising on its quality. The hotel must create a good environment where people
can different backgrounds and culture can get what they want, which should satisfy them and the
sales level would increase for the hotel too. Cultural needs also include contributing the
wellbeing of people and maintaining a good environment where the business could sustain with
much ease and efficiency.
To promote the organizational products and services I would like to use advertisements
on newspapers and televisions and involve social media platforms too. The newest way to
promote business is through social media platforms involvement and promoting the services via
online website to grab the attention of customer and influence their buying behaviors too. The
online media channels are considered as effective nowadays, because if its extensive ability to
create attention among clients and ensuring that their needs and preferences are fulfilled
properly.

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References
Brown, E.A., Arendt, S.W. and Bosselman, R.H., 2014. Hospitality management graduates’
perceptions of career factor importance and career factor experience. International Journal of
Hospitality Management, 37, pp.58-67.
Buhalis, D. and Crotts, J., 2013. Global alliances in tourism and hospitality management.
Routledge.
Deery, M. and Jago, L., 2015. Revisiting talent management, work-life balance and retention
strategies. International Journal of Contemporary Hospitality Management, 27(3), pp.453-472.
Law, R., Buhalis, D. and Cobanoglu, C., 2014. Progress on information and communication
technologies in hospitality and tourism. International Journal of Contemporary Hospitality
Management, 26(5), pp.727-750.
Legohérel, P., Fyall, A. and Poutier, E. eds., 2013. Revenue management for hospitality and
tourism. Woodeaton: Goodfellow Publishers.
Ryan, C., 2015. Trends in hospitality management research: a personal reflection. International
Journal of Contemporary Hospitality Management, 27(3), pp.340-361.
Singal, M., 2014. The business case for diversity management in the hospitality industry.
International Journal of Hospitality Management, 40, pp.10-19.
Sisson, L.G. and Adams, A.R., 2013. Essential hospitality management competencies: The
importance of soft skills. Journal of Hospitality & Tourism Education, 25(3), pp.131-145.