Artificial Intelligence in Retail Banking: Driving Growth, Efficiency, and Customer Experience

Running head: ARTIFICIAL INTELLIGENCE
Artificial Intelligence
[Name of the Student]
[Name of the University]
[Author note]

1ARTIFICIAL INTELLIGENCE
Research Topic:
Use of Artificial Intelligence to remain strategic and act as a core management
differentiator on measuring business growth and bottom-line impact for developing agility,
‘cost savings’, along with enhancing the performance and aligning this with the compliance
requirements within Retail Credit Center and Disbursal Units
Summary:
Considering the vision of the UAE government, the Emirates NBD bank has been
associated with moving towards the rapid digitalization of their process and services.
Emirates NBD bank has planned for the usage of artificial intelligence so as to increase their
efficiency. There are various reasons behind the implementation of Artificial intelligence.
The usage of the AI would be helping in having real-time data processing by the Credit
Center and the Disbursals units. This in turn would be helping in the elimination of the
challenges associated with the processing, controlling and analyzing millions of unstructured
and fluctuant data of the banks. The efficiency would also be increased as the AI would be
helping in reduction of the time and effort spent upon routine, frequent and repetitive tasks
eliminating the biggest workloads of the banking industry.
Aim:
The major aim of this proposal is to analyze the implementation of AI in the Emirates
NBD bank so as to remain strategic as well as a core management differentiator. The
implantation would be aimed at having a real-time overview of the data along with helping in
saving the cost and increasing the efficiency of the bank by reducing the time as well as the