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Human Resource Management and Psychology Doc

   

Added on  2020-01-07

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HUMAN RESOURCEMANAGEMENT AND PSYCHOLOGY 1

Table of ContentsINTRODUCTION ...............................................................................................................................3TASK 1.................................................................................................................................................31.1 Developing a robust business case why companies should adopt strategies to recruiting older workers. Ensuring critically discussion of both the benefits and challenges associated with having an older workforce...............................................................................................................3TASK 2 ................................................................................................................................................82. Making recommendations as to the action organisations must consider in ensuring they they have a ready supply of labour in the future.....................................................................................8References..........................................................................................................................................102

INTRODUCTION Human resource management is used to detail formal system developed for the managementof resources within a entity. It is function which is developed to maximize employee performancein service of an employer strategic aim. Human resource management involve dealing with differentkind of individuals with contrasting mindsets. Therefore, psychology plays important role in humanresource administration function. It further help in studying the mental features of the individualsand its behaviour in the course of planning, direction, management and control of varied activities.By understanding the psychology of the individuals employer can take different initiatives tomotivate them and attain the overall goals of business (Role of psychology in human resourcemanagement. 2008). The human factor is regarded as the fundamental point in the psychologymanagement. In this report, various aspect of human resource management and psychology will bestudied in the context of provided case study. The learning will be shown regarding why entitiesshould adopt strategies to hire older workers. The benefits and challenges regarding the same willbe discussed. Thereafter, recommendation regarding the actions that company can take to assureready supply of labour in the future.TASK 11.1 Developing a robust business case why companies should adopt strategies to recruiting older workers. Ensuring critically discussion of both the benefits and challenges associated with having an older workforce.Case study overview1)The Nationwide is the globe biggest building society. It appoints nearly 16000 individualsand operate around 700 branches across the UK. By the year 2011, almost 14% of humaninventory were more than the age of 50. In order to assure the retention of maximumemployees company adopted various strategies like, increasing the retirement age forassistance of individual who want to stay employed up to age of 75 (Wickens, Banbury andParasuraman, 2015). The adjustments were mad in workplace pension scheme which enablethe employees to withdraw their pension while continuing their job. In addition to this theywere provided flexibility in working which mean reduction in their working hours beforecomplete retirement. Further to assure that growing age does not have impact on the workof employee, Nationwide assure proper performance appraisals. It help in identification ofthe underperforming and effectively working employees.2)The McDonald’s is the leading restaurant chain of hotel in the country with over 12003

restaurants across the UK and appoints 85000 employees. The organization have around1000 employees over 60 age . The entity states there is significant advantage to business ofdeveloping the right mix of youth and experience in its human inventory. Thereafter casestudy reveals that customer satisfaction in the restaurant having older staff is 20% more ascompared to other (Dries, 2013). The management believes that with the growth in the ageof individuals there contribution to business also improves. The older employee have higherexperience and efficiency in rendering customer satisfaction. In the support of elderlyworkforce, McDonald’s further use flexible working which enable them to work with morecommitment. They further develop strong relationship with customers which help inincreasing their repetitive visits. The elderly workforce realize the assistance by companytowards them and thus they contribute more. 3)Lilian Faithful Homes is another registered charity which function 3 residential care homes.They render effective nursing services to dementia and other patients. To maintain theirservice standards company recruits effective staff with proper skills and ability to performtheir job irrespective of age. Further, company appointed nearly 11 individuals between age50-65 on different roles. The benefits of recruiting elderly workforce further reflected in theimproved customer service (Wickens, Banbury and Parasuraman, 2015). Further Lilianfaithful homes assure flexible working for the convenience of its employees. The case stud yreveals that t here are employees that never took a sick day leave despite of their growingage. 4)From the provided case study of Brown coaches, it has been identified that it is familyowned business. They function 22 coaches, particularly 53 seats with 70 seater for journeyto schools and few vehicles with sitting capacity for 16. the organization holds humaninventory of 31 individuals. To provide assistance to older employees the entity ans staffhave flexible approach to work. The bendable working practices also help in assuring rightblend among full and part time workers. The elderly workforce have acquired many skillsover the period of time so they help in imparting same to young individual within thecompany (Aswathappa, 2013). By retaining the old experienced staff,Brown coaches is ableto reduce the additional cost of recruitment and selection for new employees. The entitybelieves that there is no replacement for experience and hence it assure proper support isprovided to elderly workforce so as to retain them for long run. Overall from the aforementioned case study it has been identified that ageing workforcehave several benefits for the organization. The elderly employees tend to work with morecommitment and loyalty. Therefore, this results into reduction in the cost of staffing due to stability4

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