Continuous Improvement System and Process : Report
Added on 2020-07-22
33 Pages7521 Words545 Views
ASSE SSMENTTASK......................................................................................................................................................................3SECTION 1 – CONTINUOS IMPROVEMENTINTERVENTION.....................................................................................3SECTION 2 – FACILITATE CONTINUOUSIMPROVEMENT........................................................................................5TASK 1- LEAD CONTINUOUS IMPROVEMENT SYSTEMSANDPROCESSES......................................................5TASK 2- MONITOR AND ADJUSTPERFORMANCESTRATEGIES.........................................................................8TASK 3- MANAGE OPPORTUNITIES FOR FURTHERIMPROVEMENTS................................................................9
This assessment is a project that requires you to assist with the resolution of a business problem byapplying continuous improvement.You are required to:Choose one of the two projects provided by yourtrainerReview and assess the businessproblemIdentify how a CI project can best assist theorganisation/departmentDevelop and facilitate implementation of a CIprojectPlease refer to your Unit Learning and Assessment Outline for further information about this assessment.Some help text is provided to give you clear guidelines for the completion of this assessment. Delete the help text when submitting.SECTION 1 – CONTINUOUS IMPROVEMENT INTERVEN TIONThis section is about:oUnderstanding the business problem that requires a continuous improvementinterventionoApplying the DMAIC approach to develop and implement a continuous improvementproject1.Choose a project to complete your assessment. Indicate below what project you havechosen.Note: if you have chosen project 2, provide detailed background information on theorganisation and their business problem.2.Undertake a GAP analysis based on your project. What gaps have youidentified?3.Apply the DMAIC approach. (The DMAIC plan must be appropriately developed. Youshoulddemonstrate ability to critically analyse and address the requirements of the DMAIC approach when planning forimprovement)3.1DefineoWhat are the biggest issues seen from the eyes of the customers (internal and/orexternal)?
oWhat improvements do you aim to achieve? (Example: reduce turnover,improvemorale;increase competitiveness, lower cost of servicing; improve market position, improve useof workspaceetc...)3.2MeasureAddress the following, ALL points must be addressed (Min. 150 words):oDevelop a process map to describe the current process chosen for analysis. Youshould apply appropriate flow chartingtechniques.Note: if you develop the process in a separate file, attach it with your submission with the tile: BSBMGT516_T1_Current Process_Your NameoUndertake a failure review by identifying things that are going wrong with thecurrent processoDevelop a measurement plan. What data needs to be collected? What will your teamdo with thatdata?3.3AnalyseAddress the following, ALL points must be addressed (Min. 150 words):oList the non-value steps in the currentprocess.oUndertake a root cause analysis. Thinking about the issues that the company is experiencing, list and analyse the causes of the problems. Apply appropriateanalysis techniques.3.4ImproveAddress the following with enough details to demonstrate you can intervene on the key issues identified in your analysis. ALL points must be addressed:oSuggest solutions for each issue and identify which ones are more effective andwhy.Include the expected outcomes for each solution you have identified.Use the table below to record your answer (add additional rows if necessary)Issue
oRe-design the process map to reflect improvements that you recommend in thecurrent process.Note: if you develop the process in a separate file, attach it with your submission with the tile: BSBMGT516_T1_Revised Process_Your Name3.5ControlAddress the following, ALL points must be addressed (Min. 150 words):oSuggest continuous improvement processes to be implemented in theorganization:oto monitor and control newly implemented processes;andoto consider areas for further improvement when undertaking futureplanning.SECTION 2 – FACILITATE CONTINUOUSIMPROVEMENTThis section is about:oLeading the continuous improvementprocessoSupport the organization in the continuous improvementeffortoMonitor and adjust strategies for continuousimprovementsoManage opportunities for continuousimprovementsAddress the tasks that follow referring to your CI project and the DMAIC plan for CI that you have developed in section 1.Some help text is provided to give you clear guidelines for the completion of this assessment. Delete the help text when submitting.T ASK 1- LE AD CONTINUOUS IM PROVEM ENT SYSTEM S ANDPROCESSES1.LeadershipVision for the CI project: Vision of continuous improvement is to deliver quality services to customers on time.As per the scenario ABC sells wrapping items and shopping bags to workshops. With the growth and increase in demand business was unable to deliver quality services to customers. Due to this reason complaints of customers are increasing. In order to resolve this issues ABC has decided to implement a continuous improvement project in order to make enhancement its services . Therefore, management will identify all the issues and overcome them with proper strategies to decrease customer complaints.Key goals of CI project are as follows:
To minimise the time of delivering order to customer from starting process tillend.To focus on quality practices in their business operation which will reduce customercomplaints.To improve work relationship and clear communication between department and improvemorale2.TeamengagementStrategies which can be adopted for ensuring that team member take participate in decision making process. It is essential to make sure that their vision is provided as a clear direction in front of employees. Theteammembershouldberespectedandrecognisefortheirbestperformanceandefforts(Dale,2015).For example, if team accomplish the provided target then they can be contributing to the higher value to the organisationalgrowth.Assume responsibility: In the firm team member can be provided responsibility in order to handlenewemployees.Itiswillhelpingaininginformationrelatedtotheskillsofteammemberand directing the new ones to helpothers.Showinitiative:Teammemberopinionandideasshouldberespectedsothattheycanhighly involve in decision making process .The team member can be provided information related to the efficient and inefficient employees based on their performance changes can be made in an effective manner.3.StakeholdersStakeholderRoleResponsibilityInterestandauthorityin the CIprojectStakeholderRoleResponsibilityInterest and authority inthe CI projectEmployeesTo work hard in order tomake productsTo make sure that qualityproduct is delivered to the customersThere interest is to deliver quality productEmployersTo improve quality ofproductContinuous improvementprocess is carried outsystematicallyThere interest is insatisfying customers needs.4.Communication
The imitative can be communicate with all the stakeholder through providing document related to continuously improve via mail. Therefore, mail system will be used in order to communicate information in an effective manner (Boer, Berger and Gertsen, 2017). In content of communication information regarding method used to improve customer services along with the time duration will be provided.5.CommunicationsampleSample of communicationToSubjectFor continuous improvement ABC company has taken many steps which will help in carrying in delivering quality products and services to customers. Proper procedure will be followed in order to deliver products ontime to customers.Thank you6.SustainabilityrequirementsIn the production department manager of ABC company can focus applying sustainability practices for furniture and acquiring raw material. Therefore, it will assist in reducing the cost and developing good image in the market. Along with this, people will prefer to purchase from particular company which help in gaining competitive advantages. Sustainability practices ensure that company care about society, environment etc which help in differentiating ABC company from other firms (Senge, 2014). In change and management process company need to focus making sure that all the process carried out should not impact the environment.7.Mentoring andcoachingMentoring and coaching process to make sure that individuals and teams are able to implement and support the firm continuous process. Firm can take feedback from its employees which help in providing information related to the continuous improvements. Further, company can highlight a training session to make sure continuous improvement (Tanenbaum, 2016). Apart from this, employees can be closely supervising by mentor while working which will help in continuous improvement.8.Mentoring and coaching processsampleMentoring componentDescriptionContact method
Virtual mentoringIn this online communication can take place in which mentor has to answer all team members question.Contact made onlineSpeed mentoringIn this group meeting should be conducted in an hour with mentorin order to resolve issues (Ulmer, Sellnow,. and Seeger, 2017).Face to face meetingGroup mentoringGroup meeting can be conducted with team members every month.Through conference9.Knowledge managementstrategyKnowledge management strategy is known as the plan which describe the way through which informationcan be managed and knowledge for the benefits of the firm and employees. Some knowledge management strategies are essential for the success of knowledge management initiatives. In order to continuous improvement it is essential to ensure that employees are aware of each and every process which is covered in knowledge management process (Evans, Hearn, and Ivey, 2017).10.CIRegisterDevelop a continuous improvement register template for your CI project. Include the register below or attach in separate file with your submission.Note: if you develop the process in a separate file, attach it with your submission with the tile: BSBMGT516_T1_CI Register template_Your NameTASK2-MONITORANDADJUSTPERFORMANCESTRATEGIES1.MonitoringFour strategies that can be used for monitoring operationalprogressEngaging employees: All the employees can be engaged on the work through providing a set of roles and responsibility. It is easier for employees to get information related to work and measure it in an effective manner (Arnold and Boggs, 2015). Along with this regular checking all the activities will helpinunderstandingtheissuesandmodifyingitaspertherequirement.Itisessentialtokeepallthe activities within the parameters of the provided goals andobjectives2.Communication
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