1ASSESSMENT Table of Contents Unit 18.............................................................................................................................................2 1 Analyse key factors of cost, market, environment and competition that drive global commerce and trade...........................................................................................................................................2 2. Explain the complexity of strategic challenges faced by organizations when operating in a global environment supported by specific examples.......................................................................5 3.Evaluatetheinfluencesofglobalizationonorganizationalgovernanceandleadership, structure, culture and functions........................................................................................................9 4. Evaluate the influences of ethical and sustainable globalization on organizational functions..13 5 Evaluate the different ways decision making can work effectively in a global context.............16 6 Determine and articulate the various routes to internationalization an organization may adopt, including key barriers....................................................................................................................19 Bibliography..................................................................................................................................21
2ASSESSMENT Unit 18 1 Analyse key factors of cost, market, environment and competition that drive global commerce and trade The global business environment can be understood to be very competitive in nature and with respect to this, it can be largely understood that the aspect of Globalization has had a strong influence on all the modern aspects of life. The globalization and its impacts can be largely linked to the national, regional as well as the local environment. From self-contained countries, the globe is moving towards an integrated business environment which then enables the different members of the organization to perform as per the international rules and standards. In line of this,itcanberightfullymentionedthat,technology,transportationandimprovised communication systems are some of the mediums which have been able to assist the firm in performing well. In addition to this, as the trade barriers have reduced considerably, it has become comparatively easier for the businesses to carry out their operations1. However, it needs to be understood that the process of Globalization is driven by four different factors. These factors are the factors of Cost, Market, Environment and Competition. The report will be discussing these factors and outlining the theoretical frameworks present in each framework. Cost factor The cost factors largely comprise of the economies of scale and scope, the experience effects which are underwent by a firm, the exploiting differences in the factor costs for the purpose of product development, the manufacturing as present and the sourcing in the different international counties of the globe tend to form a crucial aspect of the cost factor of the factor 1Ansoff, H. Igor, et al.Implanting strategic management. Springer, 2018.
3ASSESSMENT related to Globalization. These factors can be understood to have a greater role to play in the global strategy and it is with respect to this, that it becomes considerably important for the managers to ensure that if they want their firm to attain success in the long run, they would be required to see to it that, they are being able to take into consideration the different factors of cost as present. Moreover, it also has to be understood that the Globalization and economic scope tend to have a great impact on the overall performance of the firm and if more new economies come up then it becomes a competitive threat for the overall business organizations as present in the different countries. In addition to this, it also has to be understood that, the bottom line of these factors lies that no single market is capable enough to support a competitive strategy on a global scale in the different industries as present2. Hence, it is for this reason that the global scale and scope economies are being able to have far reaching effects which then go a long way in ensuring that on one hand, if the economies of scale and scope shape the different strategies of the incumbents in the industries, it makes it considerably hard for the new entrants to develop an effective competitive threat and hence, in such a scenario, the barriers increase and the rivalry amongst the current members also increase which reflect upon the broadening scope of competition which takes place and also widens the dependency of national and regional markets which then reflects the true differentiation in such a competitive business environment may be difficult to attain. Environment The business environment can also be understood to be a crucial driver for the overall success of the workplace as present around the globe. This relates to the factors like Political environment, Socio cultural and economic environment. It needs to be understood that, as the 2Ansoff, H. Igor, et al.Implanting strategic management. Springer, 2018.
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4ASSESSMENT socio cultural trends have become more open and the people as present in the different cultures are now willing to interact with one another more easily and openly, it is important to understand that, these have also led to the easing down of various laws and other related legislatives. With respect to this, it can be mentioned that, the business has become comparatively easier to conduct. Market Another crucial factor which tends to have an impact on the overall operations of the globalization and related factors can be stated to be the factor of Market. This determines that globalization is greatly affected by the fact whether the market characteristics are global or local. It is important to note that, as the individuals present in different countries often demand the similar products as well as the services, the taste preferences are the only aspect which vary the product and line of this, it becomes important to ensure that cultural variables like income and standard of living are taken into consideration all along3. The strategy as used by Coca Cola can be understood to be appropriate for the global environment as it takes into consideration different formulas in every other country. Competition Competition also plays a crucial role in the businessand in order to ensure that, all the companies perform considerably well, the global rivals often tend to intensify the function of marketing so as to see to it that, the organization would be successfully attain a sustainable advantage. If this function is weakened then the organization may become susceptible to market share erosion around the globe. In addition to this, the companies who are competitive in nature often tend to introduce, upgrade as well as distribute the new products faster than before. 3Ansoff, H. Igor, et al.Implanting strategic management. Springer, 2018.
5ASSESSMENT Moreover, it is important to note that, all companies need to undertake considerable initiatives to ensure that, the competition risks which are present can be combatted against easily. Moreover, it is only the leading companies which drive the procedure of globalization. The opportunistic behavior of Coca cola can be understood to be the reason why the soft drink market is way ahead than the beer and spirits stage. In addition to this, with the four global drivers becoming more crucial with time, it is important to note that, the different businesses would now be required to undertake considerable initiatives in order to ensure that, they are able to target the low income companies more and are able to take advantage of the openness and advancement in general4. Hence, from the given analysis it could be understood how, the different factors related to cost, market, the environment and the competition impact the globalization. 2. Explain the complexity of strategic challenges faced by organizations when operating in a global environment supported by specific examples The global environment can be largely understood to be very dynamic in nature and it becomes considerably important, with respect to this, to ensure that the different players as present in the business environment are successfully able to face these challenges and be prepared to ensure that in the future, they are successfully able to overcome these challenges and ensure success in the long run. Hence, the main aim of the report is to outline the different challengeswhicharefacedbythedifferentorganizationswhenoperatingintheglobal environment and to also outline the complexity of these challenges. The different challenges which are faced by the various businesses as present in the global environment can be stated to be the challenges relating to the Collaboration, agility, 4David, Fred R., and Forest R. David.Strategic management: A competitive advantage approach, concepts and cases. Pearson, 2016.
6ASSESSMENT transparency, productivity as well as innovation. It needs to be understood that the business environment has been changing rapidly and with respect to this, it is crucial to ensure that, all the companies have the right kind of strategy involved in place which will enable them to perform considerably well. However, the sad reality is that many organizations do not have the right strategy in place which will assist them in attaining their overall objectives as present.The primary reason why this is known to be a major concern is that, the companies are not being able to assess the staff in the right manner which shall then contribute towards understanding and achieving the overall objectives easily. The successful organizations who will be required to take considerable measures would be the ones who will be able to make the right use of their employees and be able to successfully intensify in the future of the house. In line of this, it can be mentioned that keeping up with the different decisions would require for making of the right decisions as it requires better levels of collaboration. The bigger collaboration is aimed at bringing together the different functional teams and organizations which shall allow the competitors to attain their overall goals as well as the objectives. However, irrespective of this, the different teams are not supported by the counterparts as present around the globe and the different firms tend to lag a cooperative culture. Additionally, the sharing of ideas as well as the resources is not encouraged appropriately which then limits the overall operations of the firm. The continuous training as well as the clear communication forms a critical part of the firm and in line of this, it is required to be understood that, in order to ensure that the firm is able to achieve its overall objectives, the firm would be required to see to it that, continuous training and clear communication would be required to be given to the different employees in order to see to it that, the company communicates openly and remains honest about its change. The agile
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7ASSESSMENT working is highly encouraged here as when the different organizational members will be able to work diligently, only then would they be able to ensure that the firm is able to attain success in the long run. Moreover, as identified in various organizations like that of Amazon and Samsung, there exists considerable clarity in the workplace and in line of this, it has to be ensured that the firms would be required to undertake considerable procedures so as to ensure that, they are able to perform better5. The situation turns out to be gruesome when the employees fail to find a link between the pay and the performance and end up feeling that they have been rewarded in an unfair manner. Hence, if there exists a misalignment between the different efforts as taken by the different employees then they will not be able to meet with the needs of the business and the organization will not be able to find success with respect to international expansion as planned by them. Hence, the different business who aim to ensure that they are successfully able to achieve their goals, will be required to ensure that, they set a management framework which will help them in attaining their overall goals and objectives. Moreover, when announcing a promotion as well, the business leaders would be required to highlight the contribution as done by the different managers and ensure that they are able to attain progress with respect to the overall objectives of the firm. Hence, it is for this reason that Amazon, which is an international organization would be required to be made aware of their responsibility which will not only allow them to attain success but also ensure that the firm is able to proceed towards their goals successfully and indulge in having the biggest impact on pay and the other aspects which would be required in order to proceed with the next level and ensure that they are able to progress well. Moreover, the different 5David, Fred R., and Forest R. David.Strategic management: A competitive advantage approach, concepts and cases. Pearson, 2016.
8ASSESSMENT managers also need to be encouraged adequately which shall ensure that they are being able to set the goals as per their overall objectives and improve performance. Having good relations with the different employees also ensure that the business is able to engage into long term success. This means that, if the firm wants to engage in innovation then they would be required to undertake considerable initiatives which will assist them in ensuring long term success and achieving the organizational objectives. The innovation can be stated to be an area where the different global business often fail to perform well and it helps in ensuring that the firm will be able to capitalize on the different ideas of the employees6. This can be stated to be true because, the different employees often interact with the different customers on a direct basis and in line of this, it needs to be understood that they can be the best judge of the needs of the customers. Using the medium of innovation solely based on the Research and Development department, shall not be enough and all the firms would be required to ensure that they are being able to capitalize on the human capital so as to attain the long term objectives. Hence, from the given, it can be largely understood that any firm which aims to attain success needs to undertake measures which will assist them in ensuring long term success. Although they would be faced by different barriers as existent, they would be required to ensure that they are able to undertake measures which will ensure that they are able to find success in the long run. 6David, Fred R., and Forest R. David.Strategic management: A competitive advantage approach, concepts and cases. Pearson, 2016.
9ASSESSMENT 3. Evaluate the influences of globalization on organizational governance and leadership, structure, culture and functions The globalization is often considered to be a development of the knowledge. In addition to this, it is important to understand that, the development of technology is a factor which has enabled the creation of the organizations without the presence of any physical borders and without the development of science or economics in place. The management has also enabled the development of other areas of business which have a direct impact on the globalization. Hence, the single markets which have come up today tend to allow the creation of a single market where the different goods and services can flow easily with respect to the availability of the different goods as well as services along with the appropriate labor as available. As globalization further inflicts with the overall significant interaction between the different geographic regions which are generally exercised, it may become considerably important to ensure that, globalization often leads to a conflict of the different cultures and in line of this the combination of two different cultures leads to a different dynamics in total.Hence, the scope of the report is to outline and underline the different cultural as well as leadership effects of the concept of leadership. Impact of globalization on organizational culture As the different companies who have decided to participate in the international market often communicate as well as compete with the frames of the multiple state, it is important to ensure that it becomes considerably important to ensure that, to remain competitive, the organization is able to adapt their culture with the overall culture of the market in which they perform7. The globalization often leads to changes in the culture of the firm due to the reason 7David, Fred R., and Forest R. David.Strategic management: A competitive advantage approach, concepts and cases. Pearson, 2016.
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10ASSESSMENT that, there exists an inevitable interaction of the organizations in the global market and social life in relation to the politics as well as the culture.In addition to this, the globalization tends to create a world horizon which is characterized by the non-integration and diversity. Hence, these firms who are participating in the international market need to take considerable steps so as to see to it that, they are able to monitor the changes on the three dimensions as present. The overall impact of globalization on organizational culture can be stated to be as follows: Globalization leads to diversity: The globalization often tends to lead to diversity. This means that when the globalization takes place, the different organizations are successfully able to undertake initiatives which will allow them to ensure that they are successful able to meet their overall objectives and hence, there takes place an infusion of the different cultures which often leads to diversity in the workplace. It leads to better decision making: Another crucial impact is that globalization leads to better decision making due to the different aspects and point of views which arrive from the different employees. The diversity aspect which is promoted by Globalization also lends resilience in the workplace. This means that the different companies which go global and hire individuals from the different background who may possess different skills and abilities and may be successfully able to resolve the different problems in the right manner. Hence, it can be understood that, that the impact of globalization on the organizational culture is understood to be very positive in nature. Impact of Globalization on Leadership
11ASSESSMENT The main impact of Globalization on the overall leadership which takes place in an organization can be stated to be very crucial as every leader can be stated to have set of challenges as well as opportunities which will be unique to the overall history of the company, the market segment and the customer changes which tend to take place8. All the people as present would be required to ensure that they are able to gain the assistance of leadership and attain their overall objectives successfully. Crucial leadership is required at the time of expansion because, very often the companies tend to become so large, such that, they lose out on their control and command.Hence, the leadersin globalizationwould be encouraged to take command and ensure that they are successfully being able to incorporate control in the firm which would then allow them to perform considerably well and in addition to this, will ensure that the organization is able to find success. Hence, due to globalization, the organization would be required to undertake the given leadership objectives and overall goals: Finding communication strategies: The leader would be required to ensure that, they are successfully able to find the appropriate communication strategies which will allow them to successfully communicate with one another and ensure that they are being able to attain success easily. In addition to this, the discovery of the appropriate communication strategy, will also enable the firm to ensure that they are successfully able to incur the same vision as well as enthusiasm throughout the organization as present. Making the different employees feel comfortable: It is their job to make the different employees feel comfortable in their domain9. This reflects on the fact that globalization 8Hitt, Michael, and R. Duane Ireland. "The intersection of entrepreneurship and strategic management research."The Blackwell handbook of entrepreneurship(2017): 45-63. 9Frynas, Jedrzej George, and Kamel Mellahi.Global strategic management. Oxford University Press, USA, 2015.
12ASSESSMENT and internationalization can turn out to be tough on certain members of the firm and in line of this, it needs to be understood that the role of a leader changes in this case and in line of this, it has to be understood that, the leader is generally required to make the different employees very comfortable in the workplace. Pursuing a balance in culture: The leader will also be required to ensure that, the culture will be balanced successfully. This means in order to gain success and achieve the objectives of the firm, the leader would be required to see to it that it is successfully able to manage out and maintain the balance of cultural diversity so as to see to it that the firm is able to attain its overall objectives in the long run, Hence, it can be understood that globalization has a considerable impact on the overall organizational governance, culture and leadership and for this reason, the different managers of the firm must take measures to ensure that they are able to attain success in the long run. 4.Evaluatetheinfluencesofethicalandsustainableglobalizationonorganizational functions. The globalization can be rightfully defined as a growing economic interdependence of the different countries which exist and it is through this increase of the volume as well as the variety of the cross border transactions which take place in regard to the goods as well as the services inclusive of the capital flaws that globalization is able to prosper easily. The globalization can be understood to be a useful process of decision making procedures and processes through which, markets tend to reflect more widespread diffusion of technology10. In line of this, it can be rightfully understood that, it is through the procedure of advertisement that the different
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13ASSESSMENT organizations are easily able to engage themselves in business decision, production procedures and markets which have more international characteristics and less of national ones. It also needs to be understood that the Government can easily influence the pace of the globalization. The section will discuss the manner in which globalization has had an impact on organizational functions. The globalization can be understood to be a procedure with respect to which, the different tools as well as techniques can be incorporated in order to ensure that the transportation, technology as well as telecommunications can become cheaper as well as quicker and other than this, they will also be able to ensure that the internet becomes valuable11. The Globalization was also influenced by the organizations like the World Bank, the International Monetary fund, the World train organization and others which are largely devoted to increasing the trade and development as present. The different functions of an organization have been able to change considerably and the features as present can be stated to be as follows: Make wider use of markets: It assists in making wider use of the markets as it ensures that the decision making processes shall become stronger. 10Hill, Terry.Manufacturing strategy: the strategic management of the manufacturing function. Macmillan International Higher Education, 2017. 11Meyer,G.Dale,HeidiM.Neck,andMichaelD.Meeks."Theentrepreneurship‐strategicmanagement interface."Strategic entrepreneurship: Creating a new mindset(2017): 17-44.
14ASSESSMENT Strengthen decision-making processes: It ensures that the decision making procedure becomes considerably stronger and that all aspects are taken into consideration before undertaking any measure12. Harness latest technology: The globalization also assists the different organizations to easily harness the latest technology which is available to them13. This helps them in becoming considerably advanced. Manage links to global economy: The globalization as a factor will also ensure that the firm is able to link the global economy and ensure further success of the firm. The manner in which the sustainable aspect of the globalization can be stated to be affecting the overall organizational functions can be stated to be as follows: 1.The overall financial accounting has become more standardized: The accounting function of the different firms as present have become more standardized as it has enabled the firm to ensure that only one system of financial accounting is required to be followed. 2.The different operations have become more systematized: The different operations tend to become more systemized due to the fact that the competition has become more sustained and it is with respect to this that, it can be understood that the sustainable globalization has had a positive impact on the operations of the firm14. 12Lasserre, Philippe.Global strategic management. Macmillan International Higher Education, 2017. 13Michael, Steven, David Storey, and Howard Thomas. "Discovery and coordination in strategic management and entrepreneurship."Strategic entrepreneurship: Creating a new mindset(2017): 45-65. 14Morden, Tony.Principles of strategic management. Routledge, 2016.
15ASSESSMENT 3.Technology has become an essential part of the operational functions: As technology has become an essential part of the organization, it has become important for the different firms to ensure that they are successfully able to digitalize the functions and keep a record of every operation which exists. 4.The human resource function has become more systemized: For this, the overall human resource function has become more systematized. Hence, from the given analysis, it can be rightfully understood that, the sustainable and ethical globalization has ensured that the organizations are easily able to achieve their overall goals as well as the objectives due to the fact that, they bring about efficiency in the overall operations of the firm as present. Various organizations like the HCL technologies, Nike as well as Coca Cola has been able to make use of the globalization dynamics and has been able to evolve its overall operations along with fueling its global expansion strategy. Hence, it can be rightfully stated that the different organizations have been able to revive their overall strategy and enhance their operational functions using the terms and guidelines of globalization. 5 Evaluate the different ways decision making can work effectively in a global context. The decision making can be understood to be the main task of the management and the model of decision making can be stated and understood to be well aligned to the overall function of the organization. Hence, in line of this, it can be rightfully mentioned that, the decision making is a rational procedure which begins with defining the problem which exists and then based on various examinations as well as studies, will be required to ensure that, the decisions
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16ASSESSMENT which are undertaken, are made in line of the workplace15. This ensures that the firm is able to attain considerable success in the long run. However, in the modern era, the globalization has become considerably easier and it can be mentioned that, the rational decision making is largely supported by the latest Information and communications technology which assists in ensuring that, the firm is able to engage in long term relationship with the different members of the firm as present and take decisions after considering all relevant aspects. The main aim of the particular report is to outline the manner in which decision making exists and works effectively in the global environment. The business is a dimension which can be stated to be a plethora of decisions. All small aspects of business considerably require a sound decision which will assist the firm in ensuring that it is successfully able to perform in the best interests of all the individuals as present. The reason why the business decision making is considered to be very important is because of the following reasons: The health of the business greatly depends on the correct decision making: The health of the business and the path that it tends to adopt greatly depends on the decision making which takes place within the realm of the business16. This means, that if a business aims to ensure success in the long run, it would be required to undertake the correct type of decisions which would ensure that the firm is able to achieve its goals in the long run. 15Morschett, Dirk, Hanna Schramm-Klein, and Joachim Zentes.Strategic international management. Springer, 2015. 16Noe, Raymond A., et al.Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education, 2017.
17ASSESSMENT It embeds the decision of the entire organization: The decision making which takes place tends to embed the future of the firm. This means that, the fate of the organization is greatly dependent on certain decision which are made for the welfare of the firm. In line of this, it can also be understood that, the decision making of the firm needs to take place effectively in order to ensure that the firm is able to engage into success. It takes expert advice into view: The decision making can be described as a procedure which takes into view the overall expert advise and in line of this, it is required to be understood that any firm needs to undertake the mode of decision making to ensure that, they are successfully able to achieve their goals. In order to ensure that the decision making is successful in the long run, it is important to ensure that, the decision making is influenced by different factors as present in the workplace. There are several factors which will influence the decision making which takes place in the organization and these factors can be staged to be as follows: Cognitive bias: The cognitive biasness in a firm largely affects the overall decision making which takes place in a firm. In line of this, it ca be rightfully mentioned that, a firm would be required to see to it that their cognitive biasness would be able to incorporate the overall success of the firm17. Historical data: The historical data will also be required to take into consideration such that all the previous details which take place in the firm are successfully able to be put into use and that all the objectives of the firm can be achieved at large18. 17Moutinho, Luiz, and Alfonso Vargas-Sanchez, eds.Strategic Management in Tourism, CABI Tourism Texts. Cabi, 2018. 18Rothaermel, Frank T.Strategic management. McGraw-Hill Education, 2015.
18ASSESSMENT External environment: The external environment also has a strong impact on the overall working of the firm which means that, the different factors as present in the external environment of the firm have the capacity to impact the overall operations of the firm and in line of this, it can be rightfully mentioned that in order to ensure success, the factors of external environment need to be taken into consideration. Internal capabilities: The internal capabilities tend to form a crucial part of the decision making procedure too and if a firm wants to ensure success in the long run, it becomes crucial for it to consider the aspect of internal capabilities, which shall allow it to attain their overall objectives. 6 Determine and articulate the various routes to internationalization an organization may adopt, including key barriers. In globalization, it becomes considerably important for the different firms to ensure that they are successfully able to expand their overall operations and take considerable measures so as to ensure that they are being able to attain their overall objectives. In line of this, it can be understood that for a business to attain success in the long run, the business may choose to expand in the long run and hence, in line of this, it is important for the firm to ensure that, they are successfully being able to engage into considerable operations which may allow them to achieve this. There can be several ways in which a business may choose to expand online and some of these ways will be discussed in the given section. The different internationalization routes which can be adopted are as follows: Franchising: The franchising can be understood to be one of the key ways, in which the firm may choose to use their brand name and then find a franchisee who would be
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19ASSESSMENT interested in adapting to the brand name and carry out the operations on their behalf19. In this aspect, the only shortfall which takes place is in relation with the different legislative requirements and duties of the different franchisor which are required to be fulfilled by the firm. Joint venture: The joint venture can be understood to be another crucial factor which can be adopted by the different organizations which means through this initiative they can get into a strong partnership with the other firms who will then be able to assist them in ensuring the overall expansion of the operations. The joint venture however, often leads to the fall out of the individual management as present. Mergers: The mergers tend to form another crucial method in which the firm will be able to expand the operations and decide on the fact how they can combine the operations of the firm with other individuals so as to ensure success20. The downside of this method is that, mergers often end up dissatisfying the different stakeholders. Hence, from the given analysis, it can be rightfully understood that both joint venture as well as franchise will form essential parts of the workplace and in line of this, it has to be understood by the firm that if it aims to ensure success in the long run, it needs to successfully plan these strictures which shall then ensure that the firm is able to attain its overall objectives and see to it that their procedures of internationalization become much easier. Hence, the firm need to aim towards building strong relationships which shall ensure that the firm is being able to form long term relations with their partners. 19Steiss, Alan W.Strategic management for public and nonprofit organizations. Routledge, 2019. 20Wheelen, Thomas L., et al.Strategic management and business policy. Boston: pearson, 2017.
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21ASSESSMENT Bibliography Ansoff, H. Igor, et al.Implanting strategic management. Springer, 2018. David, Fred R., and Forest R. David.Strategic management: A competitive advantage approach, concepts and cases. Pearson, 2016. Frynas, Jedrzej George, and Kamel Mellahi.Global strategic management. Oxford University Press, USA, 2015. Hill, Terry.Manufacturing strategy: the strategic management of the manufacturing function. Macmillan International Higher Education, 2017. Hitt, Michael,and R. DuaneIreland."The intersectionof entrepreneurshipandstrategic management research."The Blackwell handbook of entrepreneurship(2017): 45-63. Lasserre, Philippe.Global strategic management. Macmillan International Higher Education, 2017. Meyer, G. Dale, Heidi M. Neck, and Michael D. Meeks. "The entrepreneurship‐strategic management interface."Strategic entrepreneurship: Creating a new mindset(2017): 17-44. Michael, Steven, David Storey, and Howard Thomas. "Discovery and coordination in strategic management and entrepreneurship."Strategic entrepreneurship: Creating a new mindset(2017): 45-65. Morden, Tony.Principles of strategic management. Routledge, 2016. Morschett,Dirk,HannaSchramm-Klein,andJoachimZentes.Strategicinternational management. Springer, 2015.
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22ASSESSMENT Moutinho, Luiz, and Alfonso Vargas-Sanchez, eds.Strategic Management in Tourism, CABI Tourism Texts. Cabi, 2018. Noe, Raymond A., et al.Human resource management: Gaining a competitive advantage. New York, NY: McGraw-Hill Education, 2017. Rothaermel, Frank T.Strategic management. McGraw-Hill Education, 2015. Steiss, Alan W.Strategic management for public and nonprofit organizations. Routledge, 2019. Wheelen, Thomas L., et al.Strategic management and business policy. Boston: pearson, 2017.