This report discusses the approaches of McDonald’s for capacity management and the implementation of four Ds by McDonald’s restaurants. It also evaluates the five performance objectives of McDonald’s.
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Table of Contents INTRODUCTION..........................................................................................................................3 TASK..............................................................................................................................................3 Approaches of McDonald’s for Capacity Management............................................................3 Implementation of Four Ds by the McDonald’sRestaurants..................................................4 Five Performance Objectives.....................................................................................................5 Calculating the average number of customer which are arriving till average time.....................7 CONCLUSION...............................................................................................................................8 REFERENCES................................................................................................................................9
INTRODUCTION Operation management is essential for the smooth functioning of the businesses and enterprises. It consider as an administration of all the business operations and practices which generate high level of efficiency that possible within an business organisation. To managing business operation is essential for each and every organisation. With the help of useful resources, maintain the supply chain , improve quality, are helpful to managing the business operations. For this report, McDonald's organisation chosen that consider the most famous fast food chain of America. It established in the year 1940 and the headquarter of this organisation in Chicago, US. The main purpose of this report is to discuss about the approaches ofMcDonald’sand also determine and implement four Ds by the McDonald’sApart from this, evaluate the five performance objectives that help to maintain the operational performance of the organisation. TASK Approaches of McDonald’s for Capacity Management McDonald’smainly use collaborative management approach that help to connect entire national and international franchisees across the whole world under the one single organisation name.Capacitymanagementmainlyaffectwholeareasof businessoperations. Basically capacity measure and analyse the rate that all the operations can consider and transfer inputs inot specific outputs(Balet, et. al., 2016).Capacity is like a quantity of specific products and services that need to analysed within a proper time period. There is a need to maintain the capacity with the managerial activities so that organisation easily balance the capacity management of the McDonald’s . Approaches ofMcDonald’s There are various approaches which used by the McDonald’sso that organisation easily managethecapacityandalsoreconcilethecapacityanddemandofthecompany.The explanation of all the approaches are given below-Inventory & Production Management Approach –This service provide appraisal to the retail, wholesale and manufacturing inventory. Inventory appraisal also include strategies and risk analysis which help to maintain the inventory level. McDonald’schange the whole methodology of the inventory and consider the modern techniques to manage the
inventory rather than traditional operational management techniques. McDonald’snow consider production management approach to maintain the inventory.JIT Approach –Production management approach consider the Just -In- Time (JIT) techniques which help to maintain the raw material and goods , which mainly used in specific production stage. This approach help to save the cost of production and help to decline inventory level. JIT mainly used “Pull Strategy” so that organisation easily monitor the production(Barbosa, et. al., 2018).JIT help to reduce the inventory level in thesupplychainsandalsoincludethecommitmentofemployeesincontextof participation and involvement in the capacity management of the company.Capacity Level –Capacity consider the high level of output that McDonald’scan sustain to prepare a product and give a service. To maintain the capacity level, its necessary to contain all the limitations of production and management process of the company. Capacity level help to maintain the capacity management so that McDonald’s easily balance the capacity and demand of the products and services.Chase Demand –It refer as a strategy in which all the changes in products and services are made to the result as per the demand of the company. It include matching the specific demand from the hiring and firing the employees or by control and monitor the production level and use inventory to monitor the changes in the level of demand (Blagojevic, et. al., 2020). Management Demand –It consider the supply chain management process that help to maintain the customers needs with the ability of the supply chain. The main motive of this approach is to understand, analyse and influence the demand of customers and also work the capacity management to make sure that the service provide the capacity to accomplish this demand(Boahene, 2016). Implementation of Four Ds by the McDonald’sRestaurants The analysis and implementation of Four Ds are essential for the welfare of the organisation. Through successful implementation of four Ds, McDonald’seasily maintain their products and services activities in all the restaurants of theMcDonald’s. The description of four Ds as per the McDonald’sare given below-Design –In this first “D”, McDonald’suse to plan and design the strategies related to products and services so that company easily accomplish the objective.McDonald’s
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consider the time which is required for the specific design of the products and services. McDonald’sincludes some criteria as per the design such as prepare effective time table & specific cycle of events, select actions to enhance the working relationship, build track & capture information of products and services. Company design “ speedy service system” which help to gain the customer satisfaction(Buttrick, 2018).Company mainly designed the equipments&specific product specification, add cooking instruction services for the good customer experiences.Direct –In second “D”, company provide proper direction of all the employees and staff member so that they can easily manage the all operations of the company . McDonald’s conduct many employee management activities so that company easily balance the healthy relation with their employees so that employees can create good engagement with the customers(Essila, 2019).Company provide the rewards and appraisals so that company can increase the motivation level of employees and show them right direction.Develop –In this third “D”,McDonald’sfocus on development of company products and services and also employees. Company always consider some innovative products and provide new food items to attract the people.Company work on their quality operations so that company easily develop the high position of fast food retailer.McDonald’s continuously improve and maintain the high quality of their products and also provide good customer service which help in over all development of the company. Deliver -In this last “D”, Company concentrate on the delivery system and time to time launch many strategies which help in delivery of the company. McDonald’sis a world famous company which operating their business all over the world. Company mainly focus on deliver the valuable products and services so that company can maintain their market position as compared to their competitors like Burger King and KFC. Company deliver quick services to their customers(Hadiguna and Tjahjono, 2017). Five Performance Objectives The performance objectives of theMcDonald’s help to determine the over all operations and help to maintain the performance level. The description of these five objectives are as follows-Flexibility –This is consider the first objective in which, McDonald’s include those factors which determine the over all performance of the company operations. Company
follow all the principles which help to obtain the vision, mission and goal of the company. Company provide good flexibility to their employees in term of working conditions and also give more flexibility to their customers so that they can take advantage of company products and services on any time or anywhere (Issa, 2020).Customer Satisfaction -McDonald’s provide good quality of products which attract the large number of customers and also keep maintain their quality and quantity level so that companyeasilysatisfytheircustomersneedsanddemand.McDonald’smainly concentrate on the satisfaction level of customers and consider that customer satisfaction is the key of successful organisation. McDonald’s constantly enhance their customer service through rapid and valuable delivery system so that company easily gain the customer satisfaction.Customer Experience -McDonald’strying hard to boost the experience level of customers from each and every outlets of the company. To increase the experience level of the customers, McDonald’s adopt the modern technology to promote an deliver the products and services on the daily basis. McDonald’sconduct online advertisement through digital marketing channels like Facebook, Instagram, Twitter, You tubes etc. so that company easily promote their new food items and also deliver to their customers effectively(Obeth,2016).Through technologies and online channels, customers easily interact with the company and also ask their doubt and queries. Apart from this, customers easily give their feedback which help to increase the good experience level of the customers.Cost -McDonald’s always concerned about the cost of their products because cost consider as an significant aspects which help to deal with the large level of population. The main purpose of the company is tochargesuitable and pocket friendly to their customers so that company easily take competitive advantage as compared to their rivals that help to enhance the profit maximization so that company can generate more revenue. Lower cost useful to improve the performance and productivity of the McDonald’s. High Quality Standard -McDonald’s focus on their quality level and follow high quality standard so that company performance always manage. Company established a good guidelines and policies related to the quality standard of the products and services and specified that it is mandatory to follow all the policies and regulations to each and every
branches and outlets of the company. Company always conduct daily inspection and check the quality of the food items time to time(Tran, 2020). All the objectives of the McDonald’s give their proper contribution to improve the performance of the company and also help to maintain the customer relation and services. McDonald’sconsider these objectives which useful to generate the appropriate impact on the productivity of company so that company effectively get the loyalty of customers. Calculation of Average Number of Customer Which are Arriving in Till Average Time Average number of units in the system= u/(1-u) = [5/ (1-5)] = [5/-4] = [-1.25] = 1.25 Working Note - u=ra/rs =25/5 = 5 Average waiting time in the system= ts/(1-u) = [5/ (1-1.25)] = [5/-0.25] = [-20] = 20 Service rate= ts*12 = 5*12 = 60 Minutes = 60 minutes per order There are almost 20 people present as per the hour for the delivery of their products and services which are present there for the orders. To decrease the waiting time, there is requirement to show few improvement in the waiting time of the people which can be helpful to taking high level delivery services that can help to maintain the large customers in limited time period. With the help of technologies and other digital platforms, can help more to get the order and also help in deliver the arrival customers so that they can save their waiting time and get deliver at a
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minimum level of time. It is consider the big challenge to get the delivery in short time period but company try hard to provide delivery to save the time of people because which lead the high rate of satisfaction level of customers(Zhang, et. al., 2020).High customer satisfaction helpful to increase the productivity level so that company easily gain the more profit and revenue. CONCLUSION As per this report it can be said that operational management is playing a prominent part for the development of the company. In this report, useful approaches of the company consider which help to maintain the over all capacity management of the company. This report identified that inventory and production management , JIT are the main approach which company contained. This report also discussed about the importance of 4 Ds of operational management and explained that how company design and deliver their products. this report also determined the objectives which help to enhance the performance level of company. Lastly, This report also analysed the working conditions and also prepared the specific strategy to save the time of the people during the order deliver time. Lastly ,
REFERENCES Books and Journals Balet, G. J., et. al., 2016.Method, system, and computer program product for managing business customer contacts. U.S. Patent Application 14/851,293. Barbosa, M.W., et. al., 2018. Managing supply chain resources with Big Data Analytics: a systematic review.International Journal of Logistics Research and Applications,21(3), pp.177-200. Blagojevic,F. et. al., 2020.Managing I/O operationsin a storage network. U.S. Patent 10,540,323. Boahene, C.A., 2016.Managing business ethics in the banking industry: an essential component for performance(Doctoral dissertation). Buttrick, R., 2018.The project workout: The ultimate guide to directing and managing business- led projects. Routledge. Essila, J.C. ed., 2019.Managing Operations Throughout Global Supply Chains. IGI Global. Hadiguna, R.A. and Tjahjono, B., 2017. A framework for managing sustainable palm oil supply chain operations: a case of Indonesia.Production Planning & Control,28(13), pp.1093- 1106. Issa,I.M.H.,2020.StrategiesforManagingOffshoreOutsourcingforBusiness Sustainability(Doctoral dissertation, Walden University). Obeth, E., 2016.Managing business relationships in uncertainty: An Indonesian traditional banana supply chain study(Doctoral dissertation, Curtin University). Tran, L.T.T., 2020. Managing the effectiveness of e-commerce platforms in a pandemic.Journal of Retailing and Consumer Services,58, p.102287. Zhang, F., et. al., 2020. Evolution of Operations Management Research: from Managing Flows to Building Capabilities.Available at SSRN 3486626.