Research Reflective Report on Taking Care of Customers through Mobile Application and Online Website in Malta

This research reflective report explores the use of mobile application and online website for taking care of customers in Malta. It discusses the methods and processes involved in providing services such as AC service and repair, disinfection, yoga training, fitness training, dietician services, salon at home, and electrician services. The report also highlights the importance of literature review and the key learnings and barriers encountered during the project.

Research
Reflective Report

The Research Reflective Report
The Research Reflective Report over the area of “An investigation into the take care of entire
Customers through mobile application and Online website on all the services (AC service and
repair, Disinfection (Cleaning apartments/house), Yoga trainer, Fitness Trainer, Dietician,
Salon at home, Electrician to the customers) in Malta”.
Basis Description
Research
Methods &
Processes
The considered project is based on the area of taking care of entire customers
through mobile application and online website on all the above mentioned
services in Malta. Therefore, the study is effective in exploring individual
understanding in relation to the area of using mobile application and websites
in taking benefits of effective services regarding AC service and repair,
Disinfection (Cleaning apartments/house), Yoga trainer, Fitness Trainer,
Dietician, Salon at home, Electrician to the customers and so on. This study is
also effective for the learners who are seeking for their career development
within the same field, thus this study is also has imperative value in the
pandemic of COVID 19 to render safe and secure facilities to the people in
Malta. The study has create effective value for me in exploring idea about the
usage of mobile-application and website for fulfilling daily needs. As I have
also been recognising the benefit of implementing the right methodology to
assist the work in accurate manner to generate outcome. In the context of this
specific project, I have been seen that primary and secondary both the sources
are effective in gathering information in both theoretical and numerical aspects.
This study is effective for the readers in the manner of providing them
appropriate knowledge regarding the use of research methodologies and the
access of primary and secondary data as well as the study is also creating value
for the readers form Malts to use the mobile applications in real actions to fulfil
their requirement during the outbreak of COVID 19. In addition to this the
study is also creating value for the individual leader and the researcher in
implementing the acknowledge skills regarding researcher methods in their
future projects to make them more successful.
1

Literature &
sources
From the analysis of this present study I have been recognising the importance
of literature review, therefore, in the context of this present analysis based on
developing mobile applications and websites for taking care of customers
within Malta, literature review is effective in determining the significance
benefits of using mobile application in the pandemic of COVID 19 and how to
maintain safety measures. As per the evaluation of the project I have been
recognising that literature is imperative in providing conceptual framework and
defines the issue effectively with the support of implementing models and
theories. Herewith, in this specific project, marketing mix analysis,
segmenting, targeting and positioning are implemented to analyse the growth
of the idea within the market. Therefore, this area is supportive in explaining
the idea effectively, market size, targeted customers, growth rate and the
available competitors and the analysis of such aspects are imperative to aid the
work in right manner and also provide success to the plan effectively. Despite
from this I have implemented suitable theories in the literature review section
to make appropriate considerations for making the plan success. On the other
hand, there has been business canvas model used to defining the activities of
plan effectively. This aspect is effective in describing the activities in details. I
have also been conferred an original view regarding the concept, which
requires to be implement by the business to showcase their operations. The
primary intention of implementing this tool is that it states information in
relation to the online application and website which are effective in taking care
of customers at wider level in managing their daily activities within Malta.
However, in the context of this present analysis the above mentioned models
and theories are important to determine the growth of the business within
Malta and also explore individual's capability to implement model effectively
in their academic practices.
Your
Knowledge
The implementation of the present project based on the area of designing
mobile application and website for taking care of customers in the manner of
offering them daily facilities. Therefore, the study is efficacious for me in
exploring my knowledge in relation to the area of the significance of mobile
2

application during the outbreak of COVID 19. with the help of this study, I
have been recognizing that my ability of conducting research has improved as I
have gained idea about the execution of methodologies effectively and also
recognising the ways to accumulate primary and secondary research. This
project is also imperative for me in the manner of developing my recognition in
relation to designing a business development plan to gain advancement in
future. This study is also beneficial in the manner of enchaining my ability to
manage work time as now I have been confident to manage project time and
complete the work within the desired span. Despite from this, the knowledge
gained by this project is beneficial for me to conduct my future projects
effectively and the presented knowledge and skills are valuable for me to
seeking for career development in the same filed and professionally the
knowledge about the business development plan will help me to establish my
business as well.
Your
Learning
The key learning attained through this existing business development plan
encompasses over developing business strategy that can take care of all
customers through mobile application and Online website within Malta, that it
is an unique and effective plan of venturing a new business within the
commercial centre through evaluation potential market, customers, need of
buyers, finance, marketing aspects and so on. In addition to this, the project has
also significant value in exploring my learning in the manner of my MBA
course work that are based on different subject areas like marketing, finance,
management, human resource, data analysis, economic ability, operations
assessment and so on. However, I also got idea about execution of these
aspects in actual actions to attain advancement in personal as well as
professional life. The execution of the project is supportive for me in analysing
my own core strength which are effective in terms of exploring learning like
decision making, market evaluation, effective utilisation of knowledge and so
on. The present study has also creating value for me developing my knowledge
about the area of developing online business to maximising the opportunity to
3

attain growth within Malta.
Critical
Thinking and
your ideas
The existing assessment is encompasses over an effective business
development plan related to providing taking care facilities to the people in
Malta with the help of developing mobile application and website. Hence the
present study is valuable for me in rendering the descriptive recognition in
relation to conducting online business within Malta and approaching for
gaining success during the outbreak of COVID 19. According to the evaluation
of the study, I have been also been concerning that recognising, this enhanced
ability aids me in effective implementation of my projects in more hard-hitting
way. This investigation has also renders me the chance to review the literature
as to exploring own ability regarding the implementation of secondary sources
in an analysis. The primary intention for developing this analysis is to
evaluating the suitable execution of theories, concepts and models for
evaluating the market and deciding the possibility for advancement and
progression. At the primary stage of the exploration, it was hard for me to
emerge the all characteristic of development proposal in suitable way, but I
have putted all my efforts to making the project success via implementing
suitable models that are significant for a specific analysis. However, in this
present evaluation, I have been recognising that each model has own value and
for the effective implementation of the business plan related to deliver daily
facility through mobile application and website these models like marketing
mix, porters five model, business canvas model, STP so on. Are imperative as
these are efficacious in providing descriptive idea about the business plan.
Barriers met Issues and conflicts are unwanted in nature and in the case of this present
analysis based on developing business strategy that can take care of all
customers through mobile application and Online website, investigator has
faces assorted issues like time, access, cost and ethical consideration.
Therefore, ethics are the major concern as the investigator faces the issue
regarding managing the appropriateness in the project. It is important for the
researcher to provide consent to the participants for taking approval from the
4

participants. Time is also another key issue as the provided time for completion
of the project is not enough and for resolving the issue of time I have been
concerning over designing time scale in which activities are mentioned as per
the priority. In addition to this, cost occurs a major issue in conducting project
activities effectively, so for overcoming the barrier of cost and funds I have
been focusing on managing funds and capital for reducing the chances of delay
in completion of the project. The authenticity and reliability in concern with
the resources of gathering data is also a key conflict that in turns in influencing
the overall activities of the investigation. As I could see that, the accessibility
of appropriate choice of origin are the prime concern that is needed to be
accessed through the researcher for assemblage of data through the most
reliable sources.
Your
Professional
Development
With assessing the present study encompasses over generating an effective
business plan within online business sector of Malta, as I have been pleasant by
execution of this project as my academic, management and business ability are
enhanced which might be effective for me in conducting my future projects
effectively. In the MBA course work I have gained an in-depth theoretical
knowledge and with the assistance of this project my practical ability regarding
development of business plan has also enhanced. The study has also providing
me the way to looking forwards in the manner of assorted aspects like team
building an effective communication channel and so on. Therefore, I have been
realising that, these are the imperative aspects which are providing appropriate
support in the success operations of the project. The overly developed ability
and knowledge to execute the abstractive idea into actual consideration will be
ancillary in accomplishing growth in my professional grounds. As per the
analysis of the study, I have been consider that, these formulated academic
idea, learning skills and knowledge will be hard-hitting for me in rendering
higher progression and grades in my MBA course work and the progressive
grades will be helpful for me in grabbing the opportunities in my future
grounds.
5

Objectives The very first objective of this existing analysis is to developing mobile
application and website to venturing taking care facilities relation to AC
service and repair, Disinfection (Cleaning apartments/house), Yoga trainer,
Fitness Trainer, Dietician, Salon at home, Electrician to the customers in
Malta. Therefore, the present plan is imperative for in determining the
opportunities for the businesses within the similar segment in the Malta during
the pandemic of COVID 19. the course work of MBA was supportive for me in
providing suitable theoretical direction to attain opportunity which might be
beneficial for me in attaining growth. The another key aim of this analysis is to
developing knowledge regarding the usage of online business during the
situation of COVID 19 as it is a very crucial time and people needs effective
and safe facility which are fulfilling their required needs. With the help of this
analysis I have been attained a lot idea about venturing my future projects
effectively via implementing the developed idea in regards to the area of
business concept, feasibility research, business plan and suitable business
model and so on.
Findings and
outcome
The present project is developed over the area of developing mobile
application and website that can take care of all customers within Malta with
their daily requirements. However, the suitable understanding regarding the
project is efficacious for me in gaining growth in personal as well as
professional life, for now I feel confident to execute my knowledge effectively.
The analysis of the study is imperative in the case of providing support to
seeking for career development in the area of developing business in the field
of online business. Thus the enhances ability will supportive for me in gaining
growth and success in my future professional development. The
implementation of this existing project is imperative for me to exploring the
idea about implementing business and providing growth opportunity to the
other collaborative businesses in during the out break of COVID 19. For
instance: the idea of developing mobile application and website for taking care
of daily needs of people in Malta is an imperative idea as it supports the entire
population via featuring them effective facilities during the outbreak of
6

COVID 19. For better execution of the plan suitable knowledge regarding
website development and approach is collaborate other business with the
application facility is mandatory. However, the suitable idea regarding the
website development and process helps the business to capturing a wider
market and provide taking care facilities to the people in Malta.
7