Assessment Description of Hospitality Management

MULTIPLE CHOICE – KNOWLEDGE TEST
Teaching Team HOSPITALITY
Student Name Student No.
Teacher Semester/Year
Program Name and Code SIT50416 – DIPLOMA OF HOSPITALITY MANAGEMENT
Unit Name and Code SITXHRM002 – ROSTER STAFF
Assessment Description and
Version
ASSESSMENT B – MULTIPLE CHOICE – KNOWLEDGE TEST
INSTRUCTIONS TO CANDIDATES
This assessment is made up of multiple choice questions.
 Each multiple choice question has four (4) responses. There is only one (1) correct answer.
 Read all questions carefully before answering.
 Attempt all questions.
 For multiple choice questions, circle the letter beside correct answer or fill in the correct circle. If you make a mistake cross out the entry
and circle the correct answer. Clearly indicate ONE answer only.
 Do not begin to write until instructed to do so.
 Check with your supervisor if you are allowed to use a dictionary, calculator or other resources.
 All mobile phones are to be switched off before the commencement of the examination.
 No other papers, books or resources are allowed. All other documents and resources must be left with the supervisor.
 All writing and working to be done on the answer sheets.
 If you require any assistance during the examination, raise your hand and the supervisor will attend to you.
 Please observe strict silence.
There may be variations to these Instructions to Candidates for specific examinations. Your Supervisor will explain any specific requirements.
Examiner Comments and Feedback
Result
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Reassessment
S = Satisfactory
NS = Not Satisfactory
NA = Not Assessed
Assessment B  Knowledge Test S | NS | NA S | NS | NA
Comments and Feedback:
The Students overall result was: □ Satisfactory □ Unsatisfactory □ Resit Required
Student
Name
Examiner
Name
Student
Signature
Examiner
Signature
Date Date
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2016

SITXHRM002 – ROSTER STAFF – Multiple Choice – Knowledge Test
1. Read the following description of a workplace agreement and then select the type of industrial
relations document it describes.
A structured and agreed upon set of terms and conditions of employment for a particular industry or
sector within an industry. Along with terms and minimum conditions, it also lists job roles and typical
duties undertaken as part of the daily activities within each role, along with the minimum hourly pay
rates for each classification, penalty rates, allowances and leave entitlements.
(a) An enterprise agreement.
(b) An Australian workplace agreement (AWA).
(c) An award.
(d) A collective enterprise agreement.
2. Which of the following details or conditions is generally not covered in an award or workplace
agreement?
(a) The minimum number of hours between shifts.
(b) The total number of work days in a work week or rostering period.
(c) The minimum and maximum number of hours to be worked within a shift.
(d) The maximum hourly pay rate an employee can receive.
3. The development of staff reward and recognition programs, promoting awareness and support of the
enterprise’s values and vision for the future and encouraging staff to actively get involved in the
continual improvement process are just some ideas for maximising…
(a) operational efficiency.
(b) labour costs.
(c) availability of workers.
(d) environmental sustainability.
4. Make the following statement correct by selecting the correct word from the choices to fill in the gap.
Operational efficiency and how effectively staff function is, in part, linked to how well they are inducted
on commencement and the level of initial and ongoing ___________ they receive.
(a) communication
(b) training
(c) motivation
(d) resources
5. What documentation needs to be altered and mutually agreed to by each existing staff member
involved, if the enterprise decides to multi-skill or cross-train staff, enabling them to perform combined
duties or perform two or more job roles?
(a) Job specifications.
(b) The award.
(c) Training techniques.
(d) Probationary reports.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2017

SITXHRM002 – ROSTER STAFF – Multiple Choice – Knowledge Test
6. Complete the following statement.
Rostering staff on shifts they prefer, making the best use of their strengths and interests and
complementing other employees on the shift are examples of…
(a) keeping wage costs down to a minimum.
(b) showing employees who is the boss.
(c) demonstrating rostering flexibility.
(d) effectively using the available skills base of available staff.
7. Which of the following statements about cultural considerations when rostering is not correct?
(a) People of different cultures and religions should try to fit in and not expect any special
considerations or treatment.
(b) Australian businesses are obliged to develop and follow non-discriminatory policies and
procedures so that no individuals or groups are disadvantaged in any way.
(c) All employers and staff should be encouraged to accommodate, cooperate, value and embrace
each other’s differences.
(d) When an employee requests to have particular days off for religious or cultural reasons, every
reasonable effort must be made to satisfy these requests.
8. Which conclusion to the following statement is not correct or appropriate?
When trying to accommodate requests and roster alterations from staff due to their away- from-work
commitments.
(a) remember, for long term viability, the needs of the enterprise must always ultimately be
considered first, and if needs be, the request may need to be denied.
(b) try to accommodate them if at all possible, as each person’s life away from the workplace is
important to them.
(c) they must be granted, otherwise you risk upsetting the person and possibly other staff members
closely associated with them.
(d) treat every reasonable requests equally and non-discriminately for all members of staff.
9. Why should you always consult with colleagues (staff, shift supervisors and managers) prior to
drawing up rosters for each roster period?
(a) It helps identify and confirm staff availability, special requests and optimum staffing levels
required, thus preventing the need to change the roster once it has been completed.
(b) To comply with the terms and conditions of the award or workplace agreement in use within the
enterprise.
(c) It provides an opportunity to get to know each staff member and find out what they do while
away from the workplace.
(d) By openly communicating with all staff that will be involved on the roster, you will get first hand
information about their degree of happiness and satisfaction in the rostering system.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2017

SITXHRM002 – ROSTER STAFF – Multiple Choice – Knowledge Test
10. What do the letter abbreviation ‘LWOP’ on rosters stands for?
(a) Last weeks off period.
(b) Last weeks overtime pay.
(c) Lose without pay.
(d) Leave without pay.
11. According to the 24 hour clock format, which of the following options represents 7:45 pm?
(a) 0745.
(b) 1945.
(c) 07:45.
(d) 1745.
12. Select the most appropriate conclusion to complete the following statement.
No matter what format or style is used to prepare and present rosters, they must always be……
(a) printed on bright coloured paper and placed in a prominent position so they can be easily seen
by all those who need to follow them.
(b) legible, clear, easy to read and understandable by all those who need to use and follow them.
(c) computer generated to ensure they are easy to read and understand, and can be stored
electronically in the event they are required in the future.
(d) written and presented with each staff member’s name down the left side of the grid, and all start
and finish times written using the 24 hour clock format.
13. What important workplace communication tool must be easily accessible at all times to the staff that
need information from them?
(a) The telephone.
(b) Timesheet pro formas.
(c) A clock.
(d) Completed rosters.
14. According to the Hospitality Industry (General) Award 2010, how much notice should regular part-time
and full-time employees be given for their rostered day or days off?
(a) Two weeks.
(b) One week.
(c) Three hours.
(d) Three weeks.
15. What has become the most common, cost-effective method of keeping an accurate record of the
hours worked by each staff member?
(a) Closed circuit cameras and television monitors.
(b) Signed and verified timesheets.
(c) Rosters.
(d) Observation reports prepared by shift supervisors.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2017

SITXHRM002 – ROSTER STAFF – Multiple Choice – Knowledge Test
16. Which of the following is not an employee record that needs to be documented, maintained and
stored by employers?
(a) The name, address and contact details of each employee.
(b) Employee medical records.
(c) The employee’s tax file number.
(d) Monetary allowances, penalty rates, loadings, bonuses and/or incentive based payments paid.
17. What is the minimum period of time employers must legally keep records of all past, present and
prospective employees?
(a) 2 financial years.
(b) 4 years.
(c) 7 years.
(d) 10 calendar years.
18. What Act stipulates very specific confidentiality conditions on the collection, recording, storage and
dissemination of employee’s personal records?
(a) The Australian Taxation Act.
(b) The freedom of information Act.
(c) The anti-discrimination Act.
(d) The Privacy Act.
19. Select the most appropriate conclusion to complete the following statement.
Direct observation of staff levels and customer service processes on different shifts throughout the
week, along with keeping an eye on wage budgets against actual wage costs, staff absenteeism
levels and the quantity of unfinished work are just some of the methods used to…
(a) keep all employees on their toes.
(b) monitor the effectiveness of rosters.
(c) audit appropriate staff numbers.
(d) prove to the boss that you are doing an excellent job.
20. What is the most direct, cost-effective and efficient method to identify ways in which rosters and roster
development processes may be improved?
(a) Talk to staff whose names are listed on the rosters.
(b) Call in roster consultancy experts.
(c) Install a staff suggestion box in or near the staff lounge or change rooms.
(d) Ask customers about the quality of the products they purchase and their overall service
experience.
Choice Business College Pty Ltd
ABN 28 130 302 000 | RTO 41297 | CRICOS PROVIDER CODE 03444C
V 2.0 Last updated 11 December 2017