Assessment 2 - Assignment

Assessment Details
Qualification Code/Title
Assessment Type Assessment -02- Assignment Time allowed 1 Week
Due Date Location AHIC Term / Year
Student Details
Student Name Student ID
Student Declaration: I declare that the work submitted is my own,
and has not been copied or plagiarised from any person or source.
Signature: ____________________________
Date: _____/______/__________
Assessor Details
Assessor’s Name
RESULTS (Please Circle) SATISFACTORY NOT SATISFACTORY
Feedback to student:
..................................................................................................................................................................................................
..................................................................................................................................................................................................
..................................................................................................................................................................................................
......................................................................................................................................................................................
Student Declaration: I declare that I have been
assessed in this unit, and I have been advised of my
result. I am also aware of my appeal rights.
Signature: _______________________________
Date: ______/_______/___________
Assessor Declaration: I declare that I have conducted a fair, valid,
reliable and flexible assessment with this student, and I have
provided appropriate feedback.
Signature: ________________________________________
Date: ______/_______/___________
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR502 Lead and Manage Effective Workplace Relation Version V1.0/ January
2019
Review Date:
December 2019
Page 1 of 28
Unit of Competency
National Code/Title BSBLDR502 Lead and Manage Effective Workplace Relation

Instructions to the Candidates
 This assessment is to be completed according to the instructions given below in this
document.
 Should you not answer the tasks correctly, you will be given feedback on the results
and gaps in knowledge. You will be entitled to one (1) resubmit in showing your
competence with this unit.
 If you are not sure about any aspect of this assessment, please ask for clarification
from your assessor.
 Please refer to the College re-submission and re-sit policy for more information.
 If you have questions and other concerns that may affect your performance in the
Assessment, please inform the assessor immediately.
 Please read Seven Questions Carefully thencomplete all tasks.
 To be deemed competent for this unit you must achieve a satisfactory result with tasks
of this Written Quiz along with a satisfactory result for the other two assessments.
 This is an Open book assessment which you will do in your own time but complete in
the time designated by your assessor. Remember, that it must be your own work and if
you use other sources then you must reference these appropriately
 This is Individual Assessments. Once you have completed the assessment, please
provide the Soft copy of the Assessments in AHIC Moodle.
 Plagiarism is copying someone else’s work and submitting it as your own. Any
Plagiarism will result in a mark of Zero.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR502 Lead and Manage Effective Workplace Relation Version V1.0/ January
2019
Review Date:
December 2019
Page 2 of 28

Assessment Event 2 – Perfect Coffee Bar
Simulation
In this assessment, you will undertake a number of tasks related to establishing procedures and using consultation to
support the development of workplace relationships at Perfect Coffee Bar. In this simulation, you will perform the
following actions:
 develop communication strategies for the achievement of work responsibilities
 develop team charter to ensure consultation
 facilitate feedback on outcomes of the consultation processes
 develop processes to ensure that issues are resolved.
Task 1: Manage Ideas and Information
In this task, you will demonstrate your skills in developing and implementing effective strategies to manage ideas
and information, particularly with work responsibilities, consultation with work issues.
1
.1 Develop communication strategies for the achievement of work responsibilities
Insert your responses into the Team Communication Plan template which is a separate document provided to you by
your Assessor.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR502 Lead and Manage Effective Workplace Relation Version V1.0/ January
2019
Review Date:
December 2019
Page 3 of 28

Communication Frequency Goal Owner Audience
email weekly Review the
project status
Project manager Project team
and project
supervisor
Team stand-up
meeting
daily To see what the
team members
did yesterday,
what they will
be today
Project manager
and the team
leader
The employees
Post mortem
meeting
At the end of
the project
To see what
were the issues
in the meeting
and how they
are to be
solved.
Project manager Project team
1.2 Develop team charter to ensure consultation
Insert your responses below:
Team Purpose
The overall objective is to analyze and find out the solution of the workplace harassment issues that have started
cropping up in the Perfect coffee Bar. This will surely help in the smoothening the organizational setup by finding the
suitable solutions to these issues1. The team is also committed to work with a proper collaborative effort so that the
issues can be solved2.
1 Johnson, S. L. (2015). Create effective anti-bullying policies. Nursing management, 46(5), 40-45.
2 Ali, Kader, et al. "Symptoms Versus Problems (SVP) Analysis On Job Dissatisfaction And Managing
Employee Turnover: A Case Study In Malaysia." International Journal of Economics, Commerce and
Management United Kingdom 3.4 (2015): 1-29.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR502 Lead and Manage Effective Workplace Relation Version V1.0/ January
2019
Review Date:
December 2019
Page 4 of 28

Duration and time commitment
The team will be working for 6 months in order to solve all the organizational ethics.
Scope
The team will mainly try to interact with the employees who are facing some problems. They will also make sure that
they are involving the employees in each and every decision that are being taken.
Members
David Dame-Team leader
Ron Dame
Lauren
Fedder
Deborah
Donald Ralph-Team Sponsor
Desired end result
The team will try to make sure that they are being able to interact with all the employees in a proper manner. They
will also have to devote a major amount of their time in understanding about the problems and also in solving the
same. In order to do that they will have to provide about 50 percent of their strength that will be devoted to the R&D
method3. They will make sure that they are able to increase their work force and carry on their work on a proper way.
Supporting resources
The team needs proper access to the modern ICT methods of communication. The scientific tools like video calling,
video conferencing and many other such methods are needed for the uninterrupted and effective communication
among the team4.
Reporting plan
3 Balk-Møller, Nina Charlotte, Sanne Kellebjerg Poulsen, and Thomas Meinert Larsen. "Effect of a nine-
month web-and app-based workplace intervention to promote healthy lifestyle and weight loss for
employees in the social welfare and health care sector: a randomized controlled trial." Journal of medical
Internet research 19.4 (2017).
4 Mowbray, Paula K., Adrian Wilkinson, and Herman HM Tse. "An integrative review of employee voice:
Identifying a common conceptualization and research agenda." International Journal of Management
Reviews 17.3 (2015): 382-400.
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR502 Lead and Manage Effective Workplace Relation Version V1.0/ January
2019
Review Date:
December 2019
Page 5 of 28

The team leader will be providing proper reporting materials, feedback sessions and others in order to understand the
amount of participation of the employees. The progress report and the other kinds of
Deliverables
The team will try to deliver the desired changes, the project benefits and the entire organizational set up.
Links
The team will have to work in connection with the workplace safety maintenance, allocation of the work program
and others.
1.3 Develop processes to ensure that issues are resolved
Issues Date Source Status Outcome Communication
Employee
dissatisfaction
18th feb, 2019 The employee
feedback
sessions
Reason of
employee
dissatisfaction
being that they
are facing a huge
workload and
less number of
employees.
The number of
employees is to
be increased and
the work is to be
properly divided
among the
employees.
The Managers
will be
communicating
to the
employees for
the recruitment
of the new
employees for
each
department
Australian Harbour International College, 114-120 Castlereagh Street, Sydney NSW 2000, Australia
|RTO NO: 41338 | CRICOS Provider Code: 03449J
BSBLDR502 Lead and Manage Effective Workplace Relation Version V1.0/ January
2019
Review Date:
December 2019
Page 6 of 28