Enterprise Resource Planning Assessment 2022

ENTERPRISE RESOURCE
PLANNING
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Introduction

ENTERPRISE RESOURCE PLANNING
• ERP is the integrated management of the
holistic business processes (Harwood 2017).
• Evaluation and assessment of business
processes through technological aids
(Harwood 2017).

Purpose of the presentation
• Outline basic issues related to ERP.
• Apply and demonstrate concepts and theories
related to ERP.
• Understanding and differentiation between
concepts like BPM, BPR, OPM(3).

ERP issues
• Project management.
• Upgrading business processes.
• Organizing business processes effectively
(Jinno, Abe and Iizuka 2017).

Definitions of concepts
• OPM(3) (Freitas et al. 2019)

Definitions of concepts
• BPR (Chang, 2016)
Map out
proposed
processes
Test
proposed
processes
Evaluate the
effectiveness
Document
existing
processes

Definitions of concepts
• BPM: Business process management.
• Management of metrics, standards, policies,
evaluation and organization of the way in
which an enterprise performs its businesses
(Van Der Aalst, La Rosa and Santoro 2016).

Discussion

The issue of project management
• Various steps.
• Specific workflow that has to be followed
• Defined way of doing a task.
• Cannot be automated because of the fact that
the execution is completely based on human
intervention.
• Identifying best practice of workflow could be
an issue (Jinno, Abe and Iizuka 2017).

Example
• Enterprise X is tasked with carrying out an
activity that would keep track of product
delivery and revenue collection. Enterprise Y
also has to undertake such activities, and has
been doing it more efficiently than enterprise
X. Enterprise X wants to come up with a plan
to stay competitive with enterprise Y.

Recommendation
• Application of OPM(3)

The issue of upgrading business processes
• Organizations have a certain way of doing
their businesses.
• This could go obsolete after a certain point,
owing to technological advances.
• To stay in competition, its business process
has to be re-engineered from time to time to
adopt the best business practice (Jinno, Abe
and Iizuka 2017).

Example
• Organization A is a consultancy firm that is tasked
with taking in queries from other businesses, filing
information and tagging them, and appropriately
reaching out to the clients with suitable solutions.
Having being in the business for a long time with a
trademark business practice, it has been recently
surpassed in market share by Organization B, of
whom customers praise of providing super fast
and effective service.

Recommendation
• Application of BPR
Map out
proposed
processes
Test
proposed
processes
Evaluate the
effectiveness
Document
existing
processes

The issue of organizing business processes
• Businesses have a certain set of goals, and
certain set of tasks are required to be
undertaken.
• Each task has to be properly sequenced.
• The issue lies organizing the workflow
effectively for a more convenient and effective
business process (Jinno, Abe and Iizuka 2017).

Example
• Business C is an online retail business start up, that
is tasked with several tasks, such as shipment,
retrieving revenue, delivery, acquisition of goods,
receiving and filing orders, etc.
• It has been receiving complaints from customers
that it does not provide a competitive service, and
even employees have had a mental fatigue keeping
up with the work processes of the business.

Recommendation
• Application of BPM.
o Management of metrics, standards, policies,
evaluation and organization of the way in
which an enterprise performs its businesses.

Question 1
• What is the difference between OPM(3), BPM
and BPR?

Question 2
• What are the fields in which each of the
concepts could be applied?

Conclusion

Main points
• There are various issues related to ERP, which include
issues related to project management, business process
upgrades and even organizing business processes.
• For this purpose, OPM(3), BPR and BPM are few concepts
related to ERP that have to studied thoroughly for tackling
such ERP issues.
• OPM(3) is a model used to improve the way in which a
business does a certain activity. BPR is aimed at rethinking
a business’s business process altogether for staying
competitive. BPM on the other hand involves organizing
business activities effectively and efficiently.

References
• Chang, J.F., 2016. Business process management systems: strategy and
implementation. Auerbach Publications.
• Freitas, P.S., Dargam, F., Ribeiro, R., Moreno, J.M. and Papathanasiou, J.,
2019, May. Maturity models in project management for software
development. In EmC-ICDSST 2019 5 th International Conference on
Decision Support System Technology–ICDSST 2019 & EURO Mini
Conference 2019 on “Decision Support Systems: Main.
• Harwood, S., 2017. ERP: The implementation cycle. Routledge.
• Jinno, H., Abe, H. and Iizuka, K., 2017. Consideration of erp
effectiveness: From the perspective of erp implementation policy and
operational effectiveness. Information, 8(1), p.14.
• Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business
process management.

Thank you!