ENTERPRISE RESOURCE PLANNING •ERP is the integrated management of the holistic business processes (Harwood 2017). •Evaluation and assessment of business processes through technological aids (Harwood 2017).
Purpose of the presentation •Outline basic issues related to ERP. •Apply and demonstrate concepts and theories related to ERP. •Understanding and differentiation between concepts like BPM, BPR, OPM(3).
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Definitions of concepts •BPM: Business process management. •Management of metrics, standards, policies, evaluation and organization of the way in which an enterprise performs its businesses (Van Der Aalst, La Rosa and Santoro 2016).
Discussion
The issue of project management •Various steps. •Specific workflow that has to be followed •Defined way of doing a task. •Cannot be automated because of the fact that the execution is completely based on human intervention. •Identifying best practice of workflow could be an issue (Jinno, Abe and Iizuka 2017).
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Example •Enterprise X is tasked with carrying out an activity that would keep track of product delivery and revenue collection. Enterprise Y also has to undertake such activities, and has been doing it more efficiently than enterprise X. Enterprise X wants to come up with a plan to stay competitive with enterprise Y.
Recommendation •Application of OPM(3)
The issue of upgrading business processes •Organizations have a certain way of doing their businesses. •This could go obsolete after a certain point, owing to technological advances. •To stay in competition, its business process has to be re-engineered from time to time to adopt the best business practice (Jinno, Abe and Iizuka 2017).
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Example •Organization A is a consultancy firm that is tasked with taking in queries from other businesses, filing information and tagging them, and appropriately reaching out to the clients with suitable solutions. Having being in the business for a long time with a trademark business practice, it has been recently surpassed in market share by Organization B, of whom customers praise of providing super fast and effective service.
Recommendation •Application of BPR Map out proposed processes Test proposed processes Evaluate the effectiveness Document existing processes
The issue of organizing business processes •Businesses have a certain set of goals, and certain set of tasks are required to be undertaken. •Each task has to be properly sequenced. •The issue lies organizing the workflow effectively for a more convenient and effective business process (Jinno, Abe and Iizuka 2017).
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Example •Business C is an online retail business start up, that is tasked with several tasks, such as shipment, retrieving revenue, delivery, acquisition of goods, receiving and filing orders, etc. •It has been receiving complaints from customers that it does not provide a competitive service, and even employees have had a mental fatigue keeping up with the work processes of the business.
Recommendation •Application of BPM. oManagement of metrics, standards, policies, evaluation and organization of the way in which an enterprise performs its businesses.
Question 1 •What is the difference between OPM(3), BPM and BPR?
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Question 2 •What are the fields in which each of the concepts could be applied?
Conclusion
Main points •There are various issues related to ERP, which include issues related to project management, business process upgrades and even organizing business processes. •For this purpose, OPM(3), BPR and BPM are few concepts related to ERP that have to studied thoroughly for tackling such ERP issues. •OPM(3) is a model used to improve the way in which a business does a certain activity. BPR is aimed at rethinking a business’s business process altogether for staying competitive. BPM on the other hand involves organizing business activities effectively and efficiently.
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References •Chang, J.F., 2016.Business process management systems: strategy and implementation. Auerbach Publications. •Freitas, P.S., Dargam, F., Ribeiro, R., Moreno, J.M. and Papathanasiou, J., 2019, May. Maturity models in project management for software development. InEmC-ICDSST 2019 5 th International Conference on Decision Support System Technology–ICDSST 2019 & EURO Mini Conference 2019 on “Decision Support Systems: Main. •Harwood, S., 2017.ERP: The implementation cycle. Routledge. •Jinno, H., Abe, H. and Iizuka, K., 2017. Consideration of erp effectiveness: From the perspective of erp implementation policy and operational effectiveness.Information,8(1), p.14. •Van Der Aalst, W.M., La Rosa, M. and Santoro, F.M., 2016. Business process management.