Human Resource Management at Hooker Furniture

ASSESSMENT
Full Name: Phạm Ngọc Tâm Đan - BCU0207
Lữ Tâm Hoàng - BCU0316
Phạm Vũ Xuân Mi - BCU0224
Nguyễn Thị Thuỳ Trang - BCU0245
Nguyễn Lâm Ngân Ý - BCU0349
Lecturer’s Name: Mr.James
Module: Human Resource Management
Submission Date: 07/01/2021
TABLE OF CONTENT
I. Introduction
1. Company History
2. Company Specifics in Viet Nam
II. Human Resources Analysis
1. Company’s Compensation and Benefits
2. Job Opening and Job Descriptions
3. Training
4. Company Culture
5. HR Challenges
III. Summary
IV. Reference List

I. Introduction
1. Company History
Hooker Furniture founded by the Hooker family in 1924, Hooker Furniture Corp is a
designer, marketer, manufacturer and importer of case goods, leather furniture and
fabric-upholstered furniture for the residential, hospitality and contract markets.It is
ranked among the nation's largest publicly traded furniture sources, based on 2016
shipments to U.S. retailers. Hooker Furniture’s corporate offices and upholstery
manufacturing facilities are located in Virginia and North Carolina, with showrooms in
High Point, N.C., and Ho Chi Minh City, Vietnam. The company operates eight
distribution centers in North Carolina, Virginia, California and Vietnam.
2. Company Specifics in Viet Nam
Representative office in HCM was established on October 28, 2018. There are 4
years of operation in the field of mainly business support services. Address at
Ground Floor Block A and Block C, An Khang Building, An Phu Ward, District 2.
Hooker business is in furniture and distribution. The products include: high-class
furniture, office furniture, furniture design and construction, wholesale furniture
supply, building furniture.
II. Human Resources Analysis
1. Company’s Compensation and Benefits
As research for Hooker Furniture Corp, the average base salary of which in the
United States range from $186,560 to $290,980 with the average base salary of
$231,820. With reference to the total cash compensation, which includes bonus, and
annual incentives, can vary anywhere from $217,030 to $399,150 with the average
total cash compensation of $291,150. As a result, the average total salary of Hooker
Furniture company is relatively low compared to those of other companies.
With regards to the benefits of the company, in general, their employees will gain
many opportunities in both short and long term. In more details, there are some
following main benefits. First, at Hooker Furniture, employees can choose the
coverage that best fits their needs, from comprehensive health and life insurance
plans, to work/ life programs. For example, there are Medical, Dental, Vision
Insurance- with a generous Company subsidy and Life and Disability Insurance. In

addition, for those loyal employees who have worked for the company in a long term
process, we offer training development opportunities, extra paid holiday and
vacation, a retirement plan 401(k), etc,... Therefore, in comparison with other
companies in this field, Hooker Furniture Corporation offers a range of better
remuneration schemes than other companies in the same field (Hooker Furniture) .
2. Job Opening and Job Descriptions
At this time, Hooker Furniture Corporation has multiple job positions available
including Assembly Sander, Bundler, Make ready line up support, Brass Nail,
Finishing repair, Senior Design Engineer, Class A CDL Struck Driver, Assembly,
Production Associate (Fabric Cutting Department), Entry Level Picker, Mechanical
Assembly Production Associate, Production Associate (Pillow Area) and Upholster.
Overall, Hooker Furniture has been lovingly crafting fine upholstered seating in the
U.S. as well as all around the world for over 80 years and they are looking for a
quality assembly sander to join the team. These requirements include understanding
the job duties will vary with each day and be willing to assist in other departments as
requested. Following that, employees are willing to stand up to 9 hours per day and
pick up to 35 lbs. as needed for working purposes. Last but not least, employees
need to interact with sales representatives as well as other departments and remain
positive attitude and clear communication skills.
Followed by, there is only one job available in Martinsville, VA, which is Customer
Care Consultant. There are things the employee should do when applying to
Customer Care Consultant such as responding to customers quickly and skillfully
both for negative or positive customer situations. Besides, Customer Care
Consultant have to reply to email to arrange and distribute fax and mail. In
addition,they need support other members in the team and expedit service needs
when time permits
3. Training
Hooker Furniture is endorsing a training program for retailers through The
Kaleidoscope Partnership, which teaches customer-focused, collaborative and
relationship-building selling skills to store salespeople.