ICT and Business Operations

This assignment examines the crucial role of information and communication technology (ICT) in the operations of courier companies, particularly focusing on Hermes. It highlights how ICT enables efficient delivery services, enhances employee knowledge, boosts economic growth, and improves company image. The assignment analyzes various benefits of ICT adoption in a business context and emphasizes its importance for achieving organizational goals.

Assessment item 1 ICT in
Business

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK ..............................................................................................................................................3
Significance of information and communication technology at courier company.....................3
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................4

INTRODUCTION
Information and communication technology is consider as one of the essential aspect at
workplace because it aids an enterprise while transferring products or services across the
international boundaries (Arendsen and et. al., 2014). Hermes is one of the leading organization
at European marketplace whose main objective is to provide parcel services to maximum number
of domestic as well as foreign clients. Thus, assignment is going to highlight the significance of
information technology at workplace as well as its role in day to day business operations.
TASK
Significance of information and communication technology at courier company
Hermes is leading parcel brand at European market due to their on time services with best
quality. In fact, this firm operates in around 10000 countries and almost 4,500 parcel stores in
order to acquire maximum revenue by satisfying needs or desires of maximum clients. Basically,
company is growing day by day due to their effective plans, policies and advanced technique of
handling business operations. Thus, information and communication technologies are playing a
major role at workplace because it aids in offering best opportunities for managing various
organizational activities in much better manner. However, parcel company is all about
transferring of goods or services across the borders in an effective way without destroying it and
also responsible for timely transaction (Fuad and Bohari, 2011). Hence, managers of selected
firm is adopting various advanced technology in order to offer best chances to employees while
accomplishing their job role.
Information and communication technology use and economic growth:- According
to journal article of Masood Fooladi it has been observed that usage of information technology
is resulted in economical growth or development of overall nation. Main objective of this article
is to highlight the importance of ICT at workplace because it helps in maximizing the capital
flows with the help of relevant facts or figures.
For example; Hermes which is a leading parcel company is using effective information
technology process while transferring products or services over the seas in order to minimize the
chances of mistakes or errors. Hence, some of the essential benefit of advanced technology or
ICT at workplace is describing as follows:-
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 Resolve complex issues:- According to this factor an association get succeeded in
overcoming various difficult barriers which might be occurred at workplace (Lee and
Chang, 2014). Increase the employees knowledge:- Usage of advanced technology enhance the overall
personality of staff members by enhancing their learning. Enhance economy of a nation:- Development in company as well as standard of
individuals aids in standardized the economy.
 Improvement in company image:- Attainment of company goals resulted in
establishment of organizational positive image at marketplace (Nwana, 2012).
(Source:- Impact of ICT on Human Resource Development, 2017)
CONCLUSION
From the above report it has been summarised that ICT plays a very significant role at
parcel company because their main objective is to delivered goods or services at global level.
Thus, assignment was highlighting several factors which shows that relevant facts or figures are
consider as one of the indispensable factor for company success or development. Hence, it is
essential for managers of Hermes to facilitate employees with several modern technology in
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Illustration 1: Impact of ICT on Human Resource Development

order to attain their set objectives or goals.
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REFERENCES
Books and Journals
Arendsen, R and et. al., 2014. Does e-government reduce the administrative burden of
businesses? An assessment of business-to-government systems usage in the
Netherlands. Government information quarterly. 31(1). pp.160-169.
Fuad, N. and Bohari, A.M., 2011. Malay women entrepreneurs in the small and medium sized
ICT-related business: A study on need for achievement. International Journal of
Business and Social Science. 2(13).
Lee, C.M. and Chang, H., 2014. A study on security strategy in ICT convergence environment.
The Journal of Supercomputing. 70(1). pp.211-223.
Nwana, S., 2012. Challenges in the applications of e-learning by secondary school teachers in
Anambra State, Nigeria. African Journal of Teacher Education. 2(1).
Online
Impact of ICT on Human Resource Development, 2017. [Online]. Available
through<http://egov.eletsonline.com/2012/10/impact-of-ict-on-human-resource-
development/>.
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