This assignment examines the crucial role of information and communication technology (ICT) in the success of United Parcel Service (UPS). It delves into the importance of ICT for UPS's operations, highlighting its impact on various aspects like supply chain management, customer service, and competitive advantage. The analysis draws upon academic sources and real-world examples to demonstrate how UPS effectively utilizes ICT to streamline its processes and maintain a leading position in the global delivery market.