ICT's Role in UPS Business Operations

This assignment examines the crucial role of information and communication technology (ICT) in the success of United Parcel Service (UPS). It delves into the importance of ICT for UPS's operations, highlighting its impact on various aspects like supply chain management, customer service, and competitive advantage. The analysis draws upon academic sources and real-world examples to demonstrate how UPS effectively utilizes ICT to streamline its processes and maintain a leading position in the global delivery market.

Assessment item 1 ICT in
Business

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK...............................................................................................................................................1
Importance of Information and communication technology in UPS company...........................1
Use of Information and communication technology ..................................................................1
CONCLUSION................................................................................................................................2
REFERENCES ...............................................................................................................................3

INTRODUCTION
Information and communication is an essential approach for business activities which is
helps to provide various opportunity in organisation easily. Through this process a firm can
easily deliver their product and services from one place to another (Arendsen and et. al., 2014).
This project report is based on UPS which is a parcel and courier delivery company which was
founded in the year of 1907 by James E. Casey. Main objective of this organisation is to provide
effective parcel and courier services at national and international level. This research report is
going to highlight some specific term which are based on importance of Information and
communication technology in business activities.
TASK
Importance of Information and communication technology in UPS company
For a business organisation it is important to make different kind of changes n timely
bases to attempt various opportunities easily. United parcel services is a multinational package
delivery organisation which have a large sup[ply chain management which provide effective
services easily. This organisation is not only deals in packaging delivery but also in subsidiaries,
cargo airlines, freight trucking, retail based packaging and shipping as well. For them,
information and communication technology plays a most important role to build effectiveness in
their working and operational activities. Through advance technology they can easily build
different kind of opportunity that aid to provide competitive advantages easily. In essence, this
organisation is expend their business structure easily because they have impressive plans,
policies as well as some technical equipment and services that helping to manage business
activities effectively (Fuad and Bohari, 2011).
Use of Information and communication technology
As per the journal article of Tanja Mihalic information and communication is help to
build competitiveness in target market for a specific organisation. Through this process, an
organisation can easily established their own values and goodwill in market. This article is
basically focused in specific analysis of ICT competitiveness position over a particular time with
a specific attention of various period of time of ICT technology (Lee and Chang, 2014).
As per this report UPS is a well known parcel and courier delivery organisation which
have a large supply chain all over the world. So for information and communication play a most
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important role to provide effective competitive advantages easily in market. Some other
importance of ITC are Build effective image of organisation in market that helps to gain
competitive advantages easily, Increase productivity of employees through uses of advance
technology in delivery and supply services for customers (Nwana, 2012). All these things are
very important for UPS to effectively use information and communication in their overall
operational and functional activities easily. Utilization of this technology enhance overall
attribute of employees of firm by raise their knowledge criteria.
CONCLUSION
As per the above report it has been summarised that information and communication
technology is play a effective role in organisation that helps to build effectiveness easily. This
project report is based on United parcel services which is a package and courier delivery
company and they have large supply chain in world wide. So for them it is very important to use
information and communication technology to getting effective competitive advantages.
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REFERENCES
Books and Journals
Arendsen, R and et. al., 2014. Does e-government reduce the administrative burden of
businesses? An assessment of business-to-government systems usage in the
Netherlands. Government information quarterly. 31(1). pp.160-169.
Fuad, N. and Bohari, A.M., 2011. Malay women entrepreneurs in the small and medium sized
ICT-related business: A study on need for achievement. International Journal of
Business and Social Science. 2(13).
Lee, C.M. and Chang, H., 2014. A study on security strategy in ICT convergence environment.
The Journal of Supercomputing. 70(1). pp.211-223.
Nwana, S., 2012. Challenges in the applications of e-learning by secondary school teachers in
Anambra State, Nigeria. African Journal of Teacher Education. 2(1).
Online
Article of Tanja Mihalic 2018. [Online]. Available through
<https://www.tandfonline.com/doi/full/10.1080/1331677X.2015.1043779>
Impact of ICT on Human Resource Development, 2017. [Online]. Available
through<http://egov.eletsonline.com/2012/10/impact-of-ict-on-human-resource-
development/>.
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