Cronus Bank: Retail Management at Hexham Branch Analysis and Solutions

This assignment presents a case study where the student, A. Vaughn, takes on the role of Interim Retail Manager at a struggling Cronus Bank branch in Hexham. The assignment requires the student to analyze various issues, including staff performance, customer complaints, and operational inefficiencies. The student must make decisions based on provided emails, memos, and meeting minutes, prioritizing tasks and implementing solutions to improve customer service, staff training, and overall branch performance. The assignment emphasizes the application of leadership and management principles to address specific challenges within the banking environment, including responding to HR evaluations, resignation letters, customer complaints, and internal communication issues. The student is expected to identify problems, propose solutions, and make strategic decisions to improve the branch's performance and achieve its goals.

The scenario
Your name is A. Vaughn and you work at Cronus Bank as team leader at a
busy Manchester branch. Your work includes proficiency in branch
operations and different Head Office functions. Because of your strong
performance in your current role, the Regional Manager has requested that
you be brought in to help a struggling branch in Hexham – a market town in
Northumberland. The role is to act as the Interim Retail Manager, managing
two Team Leaders and improving the branch’s performance.
You see the promotion as an excellent opportunity to put what you have
learned about management into practice. Although the Regional Manager
made it clear that he will be too busy to offer much day-to-day support, you
do have his authority to take whatever decisions you feel are necessary.
The branch has been without a retail manager for some time now and the
situation has left a number of outstanding issues, some more urgent than
others. Customer service and staff training have been identified as areas of
priority. The Branch Manager has asked for regular updates, so you are
advised not to defer any important issues. You can delegate suitable tasks
to your Assistant, Michael Evans.
Today is Monday the 14th of November – your first day as Hexham’s Interim
Retail Manager
Good luck!

Cronus Bank Branch Organisation Tree

Communication Doc.
No.
What will you do Explain your reasons
You receive this email
from the HR management
team...
1
Performanc
e
Evaluations
A- Review previous evaluations
and carry out
B – Ask Michael to review and
report back
C - Nothing
D – Other
A- Review previous evaluations and carry out
Jeffery Anderson has been found to be strategically
facing various decreased functional efficiency where
there is steady decline and deteriorated performance.
It can be also analysed that Joy Anderson has to give
training for new skills functional paradigms towards
new advanced standards, on which sales revenue
skills has to be focused on competently. As, there
are limited resources at present this brings forward
aspects to evolve on varied new scale efficacy to
enhance business performance.
Peter Dale, Team Leader has to also focus on
evolving new working efficacy as leader within
Coronos bank ,where longer scale monitoring targets
have to be generated for all team mates. As leader
there shall be strategic focus generated towards

dynamic vision oriented goals, train employees and
give them advanced platforms to showcase new
strengths of varied ideas actively (Acquah, Sarkodie
and Nunoo, 2020).
The evaluation also brings forward aspects that
there has been consistent scale growth seen within
work growth diversity for new enhanced functional
reach. Analysis also brings forward focus on skills
enhanced work growth targets where there is also
demand within financial management goals on
which Jeffery skills need to be practically enhanced
further.
James Kremer and Sharon Chilton as the Sales
Executives need to be given training for best scale
services among consumers, where there is profound
scale connectivity towards new advanced working
parameters that shall be focused on further. Sales
executives neds to be trained with the best financial
management services for evolving towards new

performance horizons that will evolve on wider
revenue goals into future determinants. Marie
Humes, Sales Executive performance has been very
effective at present which shows that her future
opportunities need to be explored widely for greater
working goals towards new exploratory towards
higher advanced scale targets. This also will
establish stronger motivation into her performance
goals which will generate leveraged performance
metrics into future goals (Hall, Shin and Bartels,
2021).
You receive this email
from S. Jeffries...
2
Resignation
Letter
A – Make note of letter and take
action later
B – File away for future
reference and consideration
C – Take action now in response to
letter
D - Other
C- Take action now in response to letter
The note to resignation letter by S. Jeffries is
important to be monitored for company better work
performance, as it will enable to develop strategic
work growth. There shall be immediate action taken
in respect to resignation letter, where employees
ideas shall be acknowledged, and they shall be given
platforms for formal appraisals. They should be
given training and mentoring opportunities at office

workplace, to evolve on new platforms widely
towards new vision oriented goals. Managers at
office need to be more dynamic to appreciate
diversity of ideas among employees, which will
enhance their motivation towards better
performance domains.
S Jeffries need to be given opportunity to generate
new scale of ideas at business commercially, be
motivated towards future varied opportunities for
mentoring. It will enable company to leverage new
ideas widely at bigger platforms for higher keen
performance scenarios. Cronos bank managers have
to be focusing ahead on developing new advanced
working platforms by evolving towards new
domains of innovative thinking scenarios. There
shall be career counselling sessions held and
advanced brain storming activities, to bring on best
working skills forward among employees. There is
also new determining scope for stable employees
workforce and enhanced commitment towards new

goals, where new platforms of working will motivate
them further. It can be also analysed that by
responding towards resignation letter HR will be
able to work on strengthened vision oriented goals
further. This will also deliver quick work diversity
among employees and enhance their retaining
towards vivid scale long term company goals
(Khakpour and Hasani, 2021).
You receive this email
from the customer support
team
3
Customer
complaint
A – Immediately respond to
complaint letter
B - Reply to customer complaint
letter as time allows
C – Ask Michael to draft response
letter
D - Other
A Immediate respond to complaint letter
Complaints of customer will be immediately
responded at Coronos Bank as it will enable to
generate goodwill of services and also frame new
advanced working efficacy. The sales executive
services needs to be competent, which is widely
crucial for acknowledging customers preferenes and
new determining demands towards future working
scope goals towards new work growth horizons. All
details of loan and interests should be clear among
consumers, which will harness work growth scale
efficacy towards detailed new competent domains

further. Consumers preferences shall be clearly
adhered in future business services for effective
decisions and also performance monitoring will
enable new revenue targets actively. There is also
potential scope within consumers complaints
handling which will generate working innovation,
towards new advanced work scale efficacy on
broader framework ( Martínez-Caro, Cegarra-
Navarro and Alfonso-Ruiz, 2020).
Coronaos bank has to strategically focus on new
advanced strategies for consumers satisfaction for
keeping up competent scale connective efficacy,
determine new pathways and also raise up potential
goodwill. This will effectively generate new scale
efficacy on profound new determinants of
performance domains, towards consumer goodwill
and revenue targets. Complaint letter needs to b
addressed immediately by company as it will
generate goodwill among consumers into wider
business targets actively towards new scale

innovation, specifically serve longer term
potentialities and goals actively towards market
efficacy. This will enable business connective scale
to be organised In coordination with employees
focus to deliver wider business targets actively and
generate specific leveraged efficacy onto longer time
frame
You receive a copy of an
email chain…
4
Email
Chain
A – Ask Michael to arrange joint
meetings with Peter and Joy
B – Ask Michael to arrange
individual meetings
C – Email both parties involved with
suggestions
D - Other
B Ask Michael to arrange individual meetings with
peter and joy, as it will enable to solve their
individual issues and also preferably generate
efficiency within communication chain. It can be
analysed that there shall be in detail focus on new
strategies to generate advanced work growth reach,
leverage competent scale connective business
targets. Coronos bank needs to train staff properly
and generate new scale diversity within
communication chain , so that there is less chaos and
also there is leveraged pace for dynamic working
efficacy towards potential leveraged goals
imperatively. By handling individual meetings

Michael will be able to communicate with both
effectively and take best working decisions for
stable work growth advancement. This will generate
proper work code at company working performance,
new vision oriented determining pace and generate
new scale aspects towards long term goals at
company. Manager and leaders also need to evolve
on higher work targets for technical innovation into
system, to leverage work growth efficacy among
responses and also scale up services for consistent
quest into performance horizons (Reino, Rõigas. and
Müürsepp, 2020).
This will generate new scale innovation among
potentialities widely towards advanced new scale
perspective towards new targets actively and
establish competent scale connective horizons for
wider business scale efficacy into broader aspects.
Meetings with both will also enable work growth
goals to be expanded into varied new advanced new
scale efficacy where CORONOS bank needs to

serve with larger competitive targets actively for
stable scale goals.
Minutes from previous
Innovations Group
meeting...
5
Meeting
minutes
Identify and prioritise tasks Identifying and prioritising the tasks is of varied
high importance towards new productive positioning
of company in future business goals, focus on new
perspective targets and also generate imperative
scope horizons into future. The issues discussed
within meetings are widely crucial for identifying
and prioritise tasks where there are issues related to
product development which is one of the most
crucial. As product and services quality shall be
focused on for consumer goodwill and higher
revenue targets widely within businesses. Ideas for
branch sales improvement as discussed within
meeting has to be prioritise and focused on for new
scale advanced working efficacy, which will
generate stringent efficacy towards management
horizons for evolved improved quality goals actively
into future perspectives. Competitor review also

holds wide scope and is essential as Coronos bank
has to generate well advanced work growth
diversity for scaled higher performance metrics.
Customers feedbacks needs to be focused on as it
will generate advanced revenue targets and
goodwill into wider scenarios, and keep up work
performance goals in track. Vacant sales executive
position is also essential for new imperative work
growth strength into management, for scaled new
efficacy into competent targets actively( Tran.,
2020). By implementing immediate actions towards
strategies discussed within meetings Coronos bank
will be able to identify further scope goals into
business targets and also raise up functional new
competitive working scenarios for harnessing
advanced scale perspectives on future horizons.
The banking services should be also developed as
per latest consumers preferences towards
You receive this memo
regarding previous
6 A - Use comments to make
improvements to branch
A Use comments to make improvements to branch
operations as soon as you can, which will generate