Improving Branch Performance

This content provides insights on how to improve branch performance and manage a team effectively. It discusses the importance of customer service and staff training and offers solutions to outstanding issues. The focus is on enhancing business performance and achieving goals.

The scenario
Your name is A. Vaughn and you work at Cronus Bank as team leader at a
busy Manchester branch. Your work includes proficiency in branch
operations and different Head Office functions. Because of your strong
performance in your current role, the Regional Manager has requested that
you be brought in to help a struggling branch in Hexham – a market town in
Northumberland. The role is to act as the Interim Retail Manager, managing
two Team Leaders and improving the branch’s performance.
You see the promotion as an excellent opportunity to put what you have
learned about management into practice. Although the Regional Manager
made it clear that he will be too busy to offer much day-to-day support, you
do have his authority to take whatever decisions you feel are necessary.
The branch has been without a retail manager for some time now and the
situation has left a number of outstanding issues, some more urgent than
others. Customer service and staff training have been identified as areas of
priority. The Branch Manager has asked for regular updates, so you are
advised not to defer any important issues. You can delegate suitable tasks
to your Assistant, Michael Evans.
Today is Monday the 14th of November – your first day as Hexham’s Interim
Retail Manager
Good luck!

Cronus Bank Branch Organisation Tree

Communication Doc.
No.
What will you do Explain your reasons
You receive this email
from the HR management
team...
1
Performanc
e
Evaluations
A- Review previous evaluations
and carry out
B – Ask Michael to review and
report back
C - Nothing
D – Other
A- Review previous evaluations and carry out
Jeffery Anderson has been found to be strategically
facing various decreased functional efficiency where
there is steady decline and deteriorated performance.
It can be also analysed that Joy Anderson has to give
training for new skills functional paradigms towards
new advanced standards, on which sales revenue
skills has to be focused on competently. As, there
are limited resources at present this brings forward
aspects to evolve on varied new scale efficacy to
enhance business performance.
Peter Dale, Team Leader has to also focus on
evolving new working efficacy as leader within
Coronos bank ,where longer scale monitoring targets
have to be generated for all team mates. As leader
there shall be strategic focus generated towards

dynamic vision oriented goals, train employees and
give them advanced platforms to showcase new
strengths of varied ideas actively (Acquah, Sarkodie
and Nunoo, 2020).
The evaluation also brings forward aspects that
there has been consistent scale growth seen within
work growth diversity for new enhanced functional
reach. Analysis also brings forward focus on skills
enhanced work growth targets where there is also
demand within financial management goals on
which Jeffery skills need to be practically enhanced
further.
James Kremer and Sharon Chilton as the Sales
Executives need to be given training for best scale
services among consumers, where there is profound
scale connectivity towards new advanced working
parameters that shall be focused on further. Sales
executives neds to be trained with the best financial
management services for evolving towards new

performance horizons that will evolve on wider
revenue goals into future determinants. Marie
Humes, Sales Executive performance has been very
effective at present which shows that her future
opportunities need to be explored widely for greater
working goals towards new exploratory towards
higher advanced scale targets. This also will
establish stronger motivation into her performance
goals which will generate leveraged performance
metrics into future goals (Hall, Shin and Bartels,
2021).
You receive this email
from S. Jeffries...
2
Resignation
Letter
A – Make note of letter and take
action later
B – File away for future
reference and consideration
C – Take action now in response to
letter
D - Other
C- Take action now in response to letter
The note to resignation letter by S. Jeffries is
important to be monitored for company better work
performance, as it will enable to develop strategic
work growth. There shall be immediate action taken
in respect to resignation letter, where employees
ideas shall be acknowledged, and they shall be given
platforms for formal appraisals. They should be
given training and mentoring opportunities at office

workplace, to evolve on new platforms widely
towards new vision oriented goals. Managers at
office need to be more dynamic to appreciate
diversity of ideas among employees, which will
enhance their motivation towards better
performance domains.
S Jeffries need to be given opportunity to generate
new scale of ideas at business commercially, be
motivated towards future varied opportunities for
mentoring. It will enable company to leverage new
ideas widely at bigger platforms for higher keen
performance scenarios. Cronos bank managers have
to be focusing ahead on developing new advanced
working platforms by evolving towards new
domains of innovative thinking scenarios. There
shall be career counselling sessions held and
advanced brain storming activities, to bring on best
working skills forward among employees. There is
also new determining scope for stable employees
workforce and enhanced commitment towards new

goals, where new platforms of working will motivate
them further. It can be also analysed that by
responding towards resignation letter HR will be
able to work on strengthened vision oriented goals
further. This will also deliver quick work diversity
among employees and enhance their retaining
towards vivid scale long term company goals
(Khakpour and Hasani, 2021).
You receive this email
from the customer support
team
3
Customer
complaint
A – Immediately respond to
complaint letter
B - Reply to customer complaint
letter as time allows
C – Ask Michael to draft response
letter
D - Other
A Immediate respond to complaint letter
Complaints of customer will be immediately
responded at Coronos Bank as it will enable to
generate goodwill of services and also frame new
advanced working efficacy. The sales executive
services needs to be competent, which is widely
crucial for acknowledging customers preferenes and
new determining demands towards future working
scope goals towards new work growth horizons. All
details of loan and interests should be clear among
consumers, which will harness work growth scale
efficacy towards detailed new competent domains

further. Consumers preferences shall be clearly
adhered in future business services for effective
decisions and also performance monitoring will
enable new revenue targets actively. There is also
potential scope within consumers complaints
handling which will generate working innovation,
towards new advanced work scale efficacy on
broader framework ( Martínez-Caro, Cegarra-
Navarro and Alfonso-Ruiz, 2020).
Coronaos bank has to strategically focus on new
advanced strategies for consumers satisfaction for
keeping up competent scale connective efficacy,
determine new pathways and also raise up potential
goodwill. This will effectively generate new scale
efficacy on profound new determinants of
performance domains, towards consumer goodwill
and revenue targets. Complaint letter needs to b
addressed immediately by company as it will
generate goodwill among consumers into wider
business targets actively towards new scale

innovation, specifically serve longer term
potentialities and goals actively towards market
efficacy. This will enable business connective scale
to be organised In coordination with employees
focus to deliver wider business targets actively and
generate specific leveraged efficacy onto longer time
frame
You receive a copy of an
email chain…
4
Email
Chain
A – Ask Michael to arrange joint
meetings with Peter and Joy
B – Ask Michael to arrange
individual meetings
C – Email both parties involved with
suggestions
D - Other
B Ask Michael to arrange individual meetings with
peter and joy, as it will enable to solve their
individual issues and also preferably generate
efficiency within communication chain. It can be
analysed that there shall be in detail focus on new
strategies to generate advanced work growth reach,
leverage competent scale connective business
targets. Coronos bank needs to train staff properly
and generate new scale diversity within
communication chain , so that there is less chaos and
also there is leveraged pace for dynamic working
efficacy towards potential leveraged goals
imperatively. By handling individual meetings

Michael will be able to communicate with both
effectively and take best working decisions for
stable work growth advancement. This will generate
proper work code at company working performance,
new vision oriented determining pace and generate
new scale aspects towards long term goals at
company. Manager and leaders also need to evolve
on higher work targets for technical innovation into
system, to leverage work growth efficacy among
responses and also scale up services for consistent
quest into performance horizons (Reino, Rõigas. and
Müürsepp, 2020).
This will generate new scale innovation among
potentialities widely towards advanced new scale
perspective towards new targets actively and
establish competent scale connective horizons for
wider business scale efficacy into broader aspects.
Meetings with both will also enable work growth
goals to be expanded into varied new advanced new
scale efficacy where CORONOS bank needs to

serve with larger competitive targets actively for
stable scale goals.
Minutes from previous
Innovations Group
meeting...
5
Meeting
minutes
Identify and prioritise tasks Identifying and prioritising the tasks is of varied
high importance towards new productive positioning
of company in future business goals, focus on new
perspective targets and also generate imperative
scope horizons into future. The issues discussed
within meetings are widely crucial for identifying
and prioritise tasks where there are issues related to
product development which is one of the most
crucial. As product and services quality shall be
focused on for consumer goodwill and higher
revenue targets widely within businesses. Ideas for
branch sales improvement as discussed within
meeting has to be prioritise and focused on for new
scale advanced working efficacy, which will
generate stringent efficacy towards management
horizons for evolved improved quality goals actively
into future perspectives. Competitor review also

holds wide scope and is essential as Coronos bank
has to generate well advanced work growth
diversity for scaled higher performance metrics.
Customers feedbacks needs to be focused on as it
will generate advanced revenue targets and
goodwill into wider scenarios, and keep up work
performance goals in track. Vacant sales executive
position is also essential for new imperative work
growth strength into management, for scaled new
efficacy into competent targets actively( Tran.,
2020). By implementing immediate actions towards
strategies discussed within meetings Coronos bank
will be able to identify further scope goals into
business targets and also raise up functional new
competitive working scenarios for harnessing
advanced scale perspectives on future horizons.
The banking services should be also developed as
per latest consumers preferences towards
You receive this memo
regarding previous
6 A - Use comments to make
improvements to branch
A Use comments to make improvements to branch
operations as soon as you can, which will generate

customer comments Customer
comments operations as soon as you can
B - Save comments for future
reference
C – Send emails to department
managers regarding comments
D - Other
efficiency towards customers preferences further
into business positioning. Also there is larger work
growth goals determining pace into system, where
Coronos bank by taking immediate step within
customers requirements within email will generate
advanced working efficacy into future performance
goals, build new targets into future. There needs to
be clear information developed into system among
working parameters for scaled working innovation,
raise on up scaled efficacy towards new scope.
Branch operations shall be focused on for best
advanced improvements and advanced reach
towards new performance horizons, competitive
work goal performance aspects. Also there shall be
further competitive scale focused on for optimistic
growth, analyse new domains into which
immediate new actions need to be taken for varied
performance scale growth . Training needs to be
implemented among operations where employees
need to be focused on serving consumers with best

services, also financial management services have to
be focused on imperatively. Immediate actions will
generate procedures more competent scale
informative growth towards new scale aspects and
enhanced wider targets actively towards profitable
exploratory horizons. It can be also analysed that
there is also competent scope within Coronas bank
for generating best advanced training factors of all
aspects for consumers goodwill into longer time run
(Wahab, Bahar, and Radzi,2021).
Corporate Memo
regarding upcoming
training opportunities
7
Training
opportuniti
es
A - Arrange training immediately
for all staff
B - Organise training for some
staff by need
C – Do not arrange training with
staff
D - Other
A- Arrange training immediately for all staff
This can be understood to be widely leveraging new
advanced work growth functional scale
advancement where immediate training for all staff
members need to be adopted. It can be also
analysed that training immediate for all staff
members will generate corporate training
opportunities further into business at Coronos bank.
There should be training arranged for all employees
to serve financial services , where bank has to focus

towards immediate customers preferences.
Customer needs to be handled confidently, with the
best strategies of project management and there shall
be focus on mentoring work training for advanced
competencies. It will generate new efficacy towards
varied functional sale growth towards competitive
paradigms for stringent innovation, larger technical
innovation. By working with advanced sales
practices employees will be able to handle clients
with smart advanced financial management, raise
functional working scale targets. Training of
employees will generate stable diversified
determining pace into leveraging new quest goals,
on which new imperative targets of consumers
goodwill can be generated. It will also motivate
employees to be strong for further connective targets
and larger scale information perspectives. There is
also scope for new advanced diversity towards
vision oriented efficacy horizons, explore new
technical reach and generate stable determinants

competitively. This will also enable new scale
advanced skilled consistent informative domains to
be reached on actively within new trained
informative domains on which employees shall be
given varied working platform . There shall be also
dynamic work growth efficacy towards new
commercial domains on which new scale advaced
skills needs to be trained among employees for
wider business goodwill. This will enable Coronos
bank to gain varied scope into market determinants.
THe
You receive this email
chain
8
Email
chain
A - Disregard as email chain is
not a recent issue
B - Change displays
C - Arrange meeting with
B- Change Displays of windows display as
practically client has been served with not
appropriate content, where there needs to focus on
content related to Honour accounts. The multiple
displays create chaos for client as the informations

marketing to discuss issue
D - Other
are not connected to requirements and preferences,
which will generate confusion further. It can be
also analysed that focus need to be generated on
driving new sales revenue scenarios, further where
there is scope for keeping competent connectivity
towards new perspectives. This also brings forward
focus on aspect that consumers preferences are not
taken proper care, also there has to be scaled focus
developed towards keen performance metrics. This
also brings forward varied scale domains such as
innovative advanced training needs to be given to
all employees, for training functional scale goals
into services. It can be also analysed that this will
enhance goodwill of company on varied business
domain, generate competent scale targets actively
towards which new work growth efficiency can be
reached on perspectively. The email respond
needs to be implemented by generating changes
into windows displays and also upgrade functional
work growth diversity into longer time run.

Windows displays needs to be organized as per
best financial records and specific details, to
generate advanced functional performance aspects
for varied informative goals. It will also build
focus on new determinants towards new pace and
advanced work growth reach for stronger vision ,
goals for revenue targets actively and stable
specific fundamental scale connective horizons.

REFRENCES
Books and journals
Acquah, H. E., Sarkodie, N. A., and Nunoo, J., 2020. Influence of Organisational Culture on Employee Commitment: Evidence from
Environmental Protection Agency in Ghana. International Journal of Technology and Management Researc. 5(3). pp.45-57.
Hall, J. L., Shin, G. and Bartels, C. E., 2021. Measuring the effect of performance management in local economic development policy: the case
of tax increment finance districts in the Dallas-Ft. Worth metroplex. Local Government Studies, pp.1-28.
Khakpour, A. and Hasani, S. M., 2021. The impact of organisational knowledge management on competitive performance of entrepreneurial
firms. International Journal of Knowledge Management Studies, 12(1), pp.55-65.
Martínez-Caro, E., Cegarra-Navarro, J.G. and Alfonso-Ruiz, F.J., 2020. Digital technologies and firm performance: The role of digital
organisational culture. Technological Forecasting and Social Change, 154(C).
Reino, A., Rõigas, K. and Müürsepp, M., 2020. Connections between organisational culture and financial performance in Estonian service and
production companies. Baltic Journal of Management.
Tran, Q. H., 2020. Organisational culture, leadership behaviour and job satisfaction in the Vietnam context. International Journal of
Organizational Analysis.
Wahab, S. N., Bahar, N. and Radzi, N. A. M., 2021. An inquiry on knowledge management in third-party logistics companies. International
Journal of Business Innovation and Research, 24(1), pp.124-146.