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Assessment (Management & operation)
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Contents INTRODUCTION...........................................................................................................................3 TASK1.............................................................................................................................................3 P1: Examine the roles and characteristic of manger & leader................................................3 TASK2.............................................................................................................................................5 P2: Role of leaders and functions of managers in different situation of business..................5 P3: Describe different theories and models of leadership......................................................6 TASK3.............................................................................................................................................8 P4: Approaches of operation management with role of leaders & managers........................8 P5: Importance and values of operation management within attainment of goals of Uber.10 TASK4...........................................................................................................................................12 P6: Define the factors that has an influence on operation management and decision-making of managers & leaders of Uber.................................................................................................12 CONCLUSION..............................................................................................................................13 REFERENCES..............................................................................................................................14 1
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INTRODUCTION Management is considered as the coordination and administration of activities and tasks to accomplish a goal or objectives of business. These activities includes setting of plans and strategies for organisation, coordinating of staff's efforts to achievement of these goals by application & implementation of available resources (What Is Management? 2020). It is an important part of every business entity and responsible of managing & controlling of works, human resources and entire firm. Uber Technologies Inc. is a multinational transportation company based in America. It was founded by Travis Kalanick & Garrett Camp in 2009 and headquarter of it is located in San Francisco, California, US.Uber provides variety of services including transportation, food and package delivery services, couriers with the help of partnership with electric bicycles, scooter rental etc. ThisisreportwhichisbasedonthetopicmanagementandoperationsofUber Technologies Inc. within which different aspects are covered. Roles, characteristics of managers and leaders, function of manager within different areas of business are considered in this report. Moreover, different styles of leadership, role and importance of operation management in business objectives are explained. At last factors that affect manager & leaders decision-making are discussed within the report. TASK1 P1: Examine the roles and characteristic of manger & leader. Manager:A manager is the person from upper level who has the responsibility to plan strategiesforbusiness,assignroles&dutiestosub-ordinates,directingbehavioursor performance of employees and managing the operation of entire organisation. Leader:A person who holds the duty or responsibility to encourage & motivates employees for hard work & accomplishment of common objectives, influencing them for co- operation and co-ordination between groups(Reid and Sanders, 2019). Characteristic of leader & manager:Feature or characteristic defines the nature of any object. In terms of Uber Technologies Inc. comparison between features and characteristic of leaders & managers are considered below: Basis of comparisonLeaderManager 3
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PurposeIncontextofrespective organisation the major purpose of a leader is to manage the developmentandgrowthof employeesaswellas organisation(de Sousa Jabbour and et. al., 2019). While, the main objective and purposeofamanageristo achievetheobjectivesand goals of business. Risk taking abilityAnotherimportant characteristicofaleaderis avoiding the risk. While,managersarerisk takersandlookingtowards taking new and risky ideas for growthofbusiness(Cole, Stevenson and Aitken, 2019). Ability to take decisionsIntermsofcharacteristicof leadersofrespectivefirmis ineffective decision-making as compared to mangers(Russell and Taylor, 2019). While,mangershavethe abilitytotakeeffectiveand more successful decisions than leaders. Comparison between roles of leaders and managers:roles and responsibilities of a mangers is associated with directing and controlling of entire firm while, leaders are responsible to guide and motivate employees for obtaining common results. These are discussed as follows: Basis of comparisonLeaderManager Goal settingIn terms of Uber Technologies Inc.leaderhasthe responsibility to setting goals for future growth of business. On the contrary managers of respective firm are liable to set objectivesforpresent situationsof companyGlock and et. al., 2019). Guiding vs. controllingLeadersofrespective organisationareresponsible While,managershasthe responsibility to monitor and 4
forinfluencingandguiding employees for accomplishment of tasks and dutiesBenjaafar and Hu, 2020) controlthebehavioursor performancesofemployees and staffs. Relationship with employeesIncontextofrespective organisationleadersplays prominentroleinbuilding trustandconfidenceamong employeesthatcreates favourablerelationships betweenleadersand employees. Oncontrastwithleaders, managersofUberare responsible for controlling and monitoring staffs that leads to unfavourablerelationshipsof personnelwithmangers (Nahmias and Olsen, 2020). Thus, managers and leaders both plays important role in accomplishment of business objectives that leads to smooth and effectual functioning and future growth of business. TASK2 P2: Role of leaders and functions of managers in different situation of business. Leaders and managers of Uber Technologies Inc. performs several roles and duties in achievement of business goals & objectives so as to make organisation enable to attain long terms sustainability or growth of business(Torlak, Demir and Budur, 2019).There are various situations arising in a firm in which skills and abilities of leaders & managers plays significant role for business. These roles and functions are defined as follows: Situation1 Launch of new product:In context of Uber Technologies Inc. wants to introduce or launch new or innovative products within its product portfolio for enhancing product range of business. This situation is arising when organisation wants to enhance its business and raising the profit. Here managers and leaders have different functions and roles and considered as follows: Function of manager:If respective organisation wants to introduce a new product in current portfolio of business. Manager is responsible to communicate and covey the vision, mission and objective associated with fresh product to its employees and allocate the required resources for accomplishment of objectives. 5
Role of leader:In above situation of Uber Technologies Inc. leaders plays crucial role in encouraging and motivating employees and staffs for accomplishment of purpose of successful launch of new product. For the purpose leaders should encourage and appreciate employees for their contribution within implementation of above plan. Situation2 Change management:This situation arise when organisation wants to implement a change within organisation for achievement of effectiveness and efficiency within objectives & goals of business. This happens due to various factors such as political policies, environmental, technological development etc. that forces organisations to implement them within organisation for successful operation of business(Yang and et. al., 2020).Role and functions of leaders and managers in context of respective organisation in this situation are explained as follows: Function of manager:As per above decision managers of respective business should formulate and provide effective training and development for employees and staffs regarding the implementation of new change in organisation. This is necessary for effective implementation and application o0f change for the growth & success of organisation. Role of leader:Leaders of Uber should encourage employees enhance their moral as this change will creates huge opportunities for development of skills and knowledge of sub-ordinates that leads to attainment of expertise and higher positions in order to accept the change. It helps in increasing self moral of employees towards accomplishment of personal goals with reaching professional objectives. Although managers and leaders are responsible plays significant role & functions in accomplishment of business objectives and goals that helps in successful management and operation of activities essential for growth & sustainability of business in long run. P3: Describe different theories and models of leadership. Leadership is defined as the ability of a person or group of persons to lead or influence behaviour and performance of someone else. In context of Aston Martin following are the theories of leadership: Situational leadership:The first and most important style of leadership is situational leadership which is based on different situations arise within the business(Kapletia and et. al., 2019).Situational leadership is sub-divided into four categories considered as follows: 6
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Telling leadership:This style of leadership based on skills and abilities of leaders to communicate and convey the jobs and duties of individuals or human resources within organisation. As per respective business telling leadership in an effective styles for crisis time of business. This will help in influencing employees for accomplishment of tasks and jobs. Selling leadership:Another significant type of situational leadership is based on selling and exchanging expertise of leaders with subordinates so as to guide and support them. Leaders of Aston Martin can adopt this style for helping employees in tasks accomplish within specified time limit. Participatingleadership:Thistypeofleadershipissuitableforrespective businessintermsofimprovingbehavioursofemployeesthroughallowing employees to participate within decision making process of business Delegating leadership:The last type of situational leadership is associated with allocating tasks and duties with some authority so as to enhance performance of employees. In context of respective business leaders should allow subordinates for doing work with own capabilities and assistance. System leadership:This is the significant type of leadership style for which personal skills and abilities are not enough for accomplishment of business objectives. According system leadership leaders should also have some past experience that helps in building effective image and examples among employees(Peltonen and et. al., 2019)As per this style leaders of respective organisation should formulate a situation where each & every individual tries for accomplishment of business objectives with full possible potential. Contingency leadership:It is the last style of leadership for which possession of special skills and knowledge is not required for leaders. This is the flexible approach where leaders are free to use solutions for solving of business problems. In terms of respective organisation this style of leadership gives leaders freedom towards making employees capable to complete tasks and duties. Leadershiptraits:-Thesearerefersasthespecialcharacteristicandabilitiesof individuals that makes them capable of leading and guiding others. In terms of respective organisation following are the traits that makes a leader effective: 7
Communication:It is the essential characteristic of a effective leaders. In terms of respective organisation leaders should possess impressive and encouraging communication skills for encouraging subordinates for reaching efficiency in their performance. Creative and innovator:Leader of Aston Martin should have the unique skills and capabilities to create innovations and creativity within organisation helps in spreading change within organisation for growth of business. Positive attitude:In terms of becoming effective leader of respective firm should showpositiveattitudeineverysituationso asto enhancingthemoralof employees. Accountability & responsibility:Leaders of Aston Martin should fulfil their given promise with their subordinates in order to gain trust and loyalty of employees. Honesty:In context of respective organisation leaders should Be honest or trustworthy so as to set a good example for following by subordinates. This leader to positive impact on employees. Motivating and influencing:Leader of respective company should have the abilitytomotivate,encourageandenhancingthemoralofemployeesfor achievement of required tasks and jobs. Empathy:In context of respective organisation's leaders should show some empathy so as to make emotional attachment of employees with organisation for retaining them long time. TASK3 P4: Approaches of operation management with role of leaders & managers. There are several approaches that plays significant role in management of production and operation of business. Managers & leaders of respective organisation are responsible for effective and efficient management of operation or administrative department of organisation. For this purpose they use following approaches: Total quality management:It is defined as the traditional method which is related to understanding the impact on total quality cost (Sprock and et. al., 2019).It is based on root belief 8
that preventing a loss is cheaper than compromising on quality failures. There are four basic types of TQM approach described below:Prevention cost:these are the costs created by efforts of eliminating poor quality of operation. For instance designing of products in such a way that they will be reliable, durable, providing suitable training for employees in order to do effective job, certifying suppliers so as to ensure supply of good quality of products and goods & documenting procedures and improvement of quality.Appraisal cost:Another important type of total quality management approach is related to the cost which includes in testing & inspection of raw materials, work in progress and finished goods or products. It is very essential part of managing the total quality of goods and services. Raw material is root of any product thus, it is very important to manage appraisal cost within process.Internal failure cost:The third category quality cost are occurred when defects in any product of good is discovered before reaching with final customers. For instance it includes reworking product, lost of productivity & quality due to breakage any part of machine or mistake of labour etc. It is more expensive cost for organisation as compared to prevention and appraisal cost because it requires more time & efforts of material and labour for discovering of a defeat.External failure cost:The last or fourth major cost of quality which discover defeat after reaching of the product by final users. It is most expensive cost of total quality management method. For example repairs, return of the products, warranty claims, lost of the reputation and image of brand or firm. Lean manufacturing approach:It is also a significant approach of managing the waste of production and manufacturing process of goods & services. It consists of a set of tools that helpsin identifyingandeliminatingwastewhichcanbe createdbyover burdenor unevenness in workloads (Park and et. al., 2020).This an effective approach of operation management that has prominent benefits for the firm such as- saving the time & money of organisation, applicable or suitable for any structure of organisations, due to eco-friendly in nature it saves cost of energy and fuel, provide flexibility and constant improvements within the process for achievement of greater efficiency. As per lean manufacturing waste is divided into three categories defined as follows: 9
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Mura:This is the waste or unevenness arises due to fluctuations in demand of goods and products come from request of customers. Muri:It refers as overburden waste occurs due to efforts for doing too much at once. This is done with allocation of resources. Muda:This type of waste refers as the waste of process or non- value adding work. Lean maximises value and reducing unnecessary waste. Although as per above observation of both methods have their own importance and existence but, in case of Uber Technologies Inc. Leaders & managers should use lean manufacturing method for managing the production and manufacturing process of goods and products. This will save the crucial time and money of business involves in discovering of several defeats as per total quality management. P5: Importance and values of operation management within attainment of goals of Uber. Operation Management mainly concerned with planning, organising and managing in factors of production, manufacturing or providing of services. It plays a vital role for business because it helps in successfully direct, controls and supervises services, goods and people. With thehelpofoperationmanagementorganisationcanimprovetheirgoodsandservices productively(Medini and et. al., 2019). In respect of Uber Technologies Inc., there are many benefits or advantages of operation management in attaining objectives of business:Productivity:In Uber technologies Inc. element that inspect strength and accuracy in a product by operation management. It examines quality of goods or products which would precede customer after and on delivery. When customer gets good quality of product they are satisfied as comparing to other competitors in market segment it offers productivity by effective operation management.Sales increases:When company start research and development on new technologies it helps to increase in sales and to attract & also gain competitive advantages. In context of Uber Technologies Inc., it uses effective methods of selling their product in market segment by using different and latest technologies. By this profit and growth of shares in company is improved.Increase in profit:With help of operation management it helps in increasing profit of organisation. In terms of respective organisation, profit helps in enlarge business areas 10
and also detain in another market segment. By increasing in profit it helps to build new targets and achieve them.Waste reduction:It is important element of operation management, it includes lean manufacturing system for reduce waste materials effectively. Waste management is very prominent factor for Uber Technologies Inc. it is reduced with help of operation management. So organisation use waste management to improve their profits.Customer Satisfaction:It is a responsibility of every organisation to satisfy their customers through effective services and product. Operation management accurately ensures this combination with quality product (de Jesus Pacheco and et. al., 2019). It helps company to ensure that they acquiring loyalty of customer's towards enterprise. In Uber Technologies Inc., it provides high standard services to satisfy customer's needs and wants. This leads tom increase in goodwill of organisation.Market trends:In today's scenario in business area every new day some new other trend arrives in market segment. These trends help company to achieve objectives and sees opportunities for it. In Uber Technologies Inc., it offers services to customers as market trends. So it can increase customer satisfaction and improve goodwill of organisation. Thus, operation management assist company to have data and information about recent technologies and trends in market segment. Reduction in operating cost:Every organisation aims to increase profitability through reduceinoperatingcost.Operationmanagementhelpsenterprisetocontroltheir resources effectively and this leads organisation to reduce production cost. In terms of respectiveorganisation,operationmanagementhelpsenterprisetoincreasetheir profitability rate and reduce operating cost. Thus, from above it is concluded as, operation management support company to attain targets and goals by improving quality of goods and services. In addition, it helps organisation to expand its profits for expand business in other marketplace. 11
TASK4 P6: Define the factors that has an influence on operation management and decision-making of managers & leaders of Uber. PESTLE Analysis:-It refers as the external or macro environmental factors and component that affects the performance and decision making process of any organisation(KC, 2019). In context of Aston Martin elements of pestle analysis are discussed as follows: 1.Political factors:Political conditions of UK include political stability, reducing the rates of tax for local businesses have positive impact on the decision-making of leaders & managers of respective business towards expansion and growth of business. 2.Economical factors:Due to pandemic situation or huge recession faced by United Kingdom slowing the economic development of nation that leads to negative impact on respective organisation. But, due to fast and quick delivery services offered by Uber leaders and managers of respective firm should continue their services for satisfying the needs of customers. 3.Social factors:It is related to cultural and changing buying habits of customers leads to negative impact on large scale organisations. It impacts the decision making of leaders and managers of respective firm in terms of making reliable and convenience its services through the use of Smartphone’s for booking rides. 4.Technological factors:United Kingdom is technological driven country and engagement of Uber in different online and digital activities such as- booking online, sharing customer experience through online etc. impact the decisions of leaders & managers in positive ways. 5.Legal factors:As per legal factors Uber faced bans and criticism this impacts the decision making of mangers and leaders as they should adopt employee safety laws, copyright laws etc. 6.Environmental:Uber started a carbon project known as Uber green where riders have the choice to request of green ride that lades to protect the environment from pollution and harm. Thus, this factor of UK has positive impact on decision- making of managers & leaders of respective organisation. 12
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Although these are the essential factor to study in order to sustainable growth of organisation that leads to future expansion of business and help in building effective positionwithinthemarketascomparedtocompetitors.Allthesefactorscreate opportunities of Uber in terms of long term growth and sustainability. CONCLUSION From above discussion it is analysed that leaders and managers are important part of any organisation thatpossess differentcharacteristicsand perform distinctrole for successful operation of business. Further, distinct role and function are performed by leaders & managers of firm in different situations that has prominent impact on firm’s operation & management. Moreover different leadership theories and styles, importance of operation management in goals accomplishment are analysed within the report. At last external factors and their impact on managers and leaders decision-making are explained in this report. 13
REFERENCES Books and Journals Benjaafar, S. and Hu, M., 2020. Operations management in the age of the sharing economy: whatisoldandwhatisnew?.Manufacturing&ServiceOperations Management.22(1). pp.93-101. Cole, R., Stevenson, M. and Aitken, J., 2019. Blockchain technology: implications for operations andsupplychainmanagement.SupplyChainManagement:AnInternational Journal.24(4). pp.469-483. de Jesus Pacheco, D.A. and et. Al., 2019. Exploring the integration between Lean and the Theory of Constraints in Operations Management.International Journal of Lean Six Sigma. de Sousa Jabbour, A.B.L. and et. al., 2019. Circular economy business models and operations management.Journal of cleaner production.235. pp.1525-1539. Glock, C.H. and et. al., 2019. Applications of learning curves in production and operations management: A systematic literature review.Computers & Industrial Engineering.131. pp.422-441. Kapletia,D.andet.al.,2019.Redistributedmanufacturing–challengesforoperations management. KC, D.S., 2019. Worker Productivity in Operations Management.Available at SSRN 3466947. Medini,K.andet.al.,2019.HighlightsinCustomer-drivenOperationsManagement Research.Procedia Cirp. 86. pp.12-19. Nahmias, S. and Olsen, T.L., 2020.Production and Operations Analytics. Waveland press. Park,J.S.andet.al.,2020.Indoorpositioning-basedmobileresourcemovementdata management system for smart factory operations management.International Journal of Distributed Sensor Networks.16(3). p.1550147720909760. Peltonen, L.M. and et. al., 2019. Information needs in day‐to‐day operations management in hospital units: A cross‐sectional national survey.Journal of nursing management.27(2). pp.233-244. Reid, R.D. and Sanders, N.R., 2019.Operations management: an integrated approach. John Wiley & Sons. Russell, R.S. and Taylor, B.W., 2019.Operations and supply chain management. John Wiley & Sons. Sprock,T.Andet.al.,2019.IntegratedOperationsManagementforDistributed Manufacturing.IFAC-PapersOnLine.52(13). pp.1820-1824. Torlak, N.G., Demir, A. and Budur, T., 2019. Impact of operations management strategies on customer satisfaction and behavioral intentions at café-restaurants.International Journal of Productivity and Performance Management. Yang, L., and et. al., 2020. Operations management of wind farms integrating multiple impacts of wind conditions and resource constraints.Energy Conversion and Management.205. p.112162. Online What Is Management?. 2020.[Online] Available through <https://www.indeed.com/career- advice/career-development/what-is-management>./ 14