( Solved ) Management and Operations Assignment
Added on 2019-12-28
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MANAGEMENT AND OPERATIONPage | 1
Table of ContentsIntroduction:..................................................................................................................................................................................LO 1P5............................................................................................................................................................................................Task 1:............................................................................................................................................................................................Assessment of characteristics of leader and manager: (P1)...........................................................................................................LO 2................................................................................................................................................................................................Assessment role of leader and function of manager in situational context: (P2)...........................................................................Assessment of different theories and models of leadership: (P3)..................................................................................................LO 3 ...............................................................................................................................................................................................Task 2.............................................................................................................................................................................................Assessment of approaches to managers and leaders: (P4)............................................................................................................Assessment of importance and value of operation management: (P5).......................................................................................LO 4..............................................................................................................................................................................................Assessment of factors having influence upon operational management: (P6)............................................................................Conclusion:..................................................................................................................................................................................References...................................................................................................................................................................................Page | 2
Introduction:Managers and leaders are the most profitable asset for any organization seeking expansion andgrowth in the field of competition or challenge. Even though the vision statement of bothmanager and leader is to enhance the competitiveness of the organization in the market place,characteristics and behavior is different which is hard to identify and observed. The followingstudy would state about the different role or characteristics of both manager and leadertowards increasing the performance and position status of M&S Ltd which a medium sizeretail organization. Moreover, different approaches of leadership and management would behighlighted along with the steps required to achieve the objectives or goals. Thus, factorsexisting within the business environment would also be discussed along with its final impacton the overall organization. LO 1Task 1:Assessment of characteristics of leader and manager: (P1)While leader direct the path of the organization towards profitable or positive path and guidethe employees or professionals to overcome the barriers and problems, manager on the otherhand, needs to manage or administer the entire activities or operations of the employees orprofessionals (Arnold and Nelson, 2014). Further, productive mixture of both leadership andmanagement skills would enable the enterprise to achieve mission and vision statement andsatisfy the respective customers. Linking the same with the subject matter the overall role orcharacteristics of leader under M&S Ltd is elaborated below:Mitzberg's managerial rolesAccording to Mitzberg's, there are three roles has been describes that assists to leadingteam in successful manner. In this aspect, person can resolving conflict and negotiatingPage | 3
contract that represent department in positive way. Following are certain roles has beendescribes at workplace of M&S:First group (Interpersonal category): In this aspect information and ideas are providing inpositive context. Figurehead is works as manager in which legal responsibilities has beenprovides in order to look towards person with authority. Further, leader provide guidance toteam in M&S to perform their roles and responsibilities. Liaison is a person who mustcommunicate with internal and external contact. Second group (Informational category); In this context, three types of role determines such asmonitor, disseminator and spokesperson. Monitor regularly seek to information that are relatedto M&S. Their role is to assess productivity of company in successful manner. Disseminatorcommunicates potential and useful information to their team members. Spokespersonrepresent their organization through take responsibilities for transmitting information. Third group (Decisional category): In this aspect, 4 types of roles has been determines such asentrepreneur, disturbance handler, resource allocator and negotiator. Entrepreneur createcontrol within the organization to solve problems and generating ideas to implementing it.Further, role of disturbance handler is determines as to take charge to manage conflicts.Resource allocator determines role where organizational resources are effectively applied.Negotiator needed to take part in respect to direct people with important negotiations in M&S. Characteristics or role of leader:Creation of idea:Leaders create unique ideas for the betterment of the organization in the field of competitionor challenge. They encompass the talent of creativity and utilize it for enhancing the workingparameters of the organization. Linking the same, leader of M&S Ltd comes up with creativeideas of discovering e-commerce business to attract more customers (Arnold and Nelson,2014). Direction:Page | 4
As mentioned in the definition itself, leaders are responsible if the direction of the enterpriseor organization is not correct and often leads to losses. Apart from creative ideas, leaders alsoshow the direction to the employees or professionals working underneath. Risk bearing factor:New business plans are always comprises of some risks or uncertainties which are bear byrespective leaders in different organization. Linking the same, the idea of M&S Ltd behindextending into e-commerce business is also comprise of many financial and non-financialuncertainties and leaders are held liable for it (Austin, Nolan and O'Donnell, 2012). Characteristics or role of manager:Risk mitigation:Unlike leaders, managers use to minimize the risks by implementing different tools such asSWOT and PESTEL analysis so to secure the legal position of the enterprise in the marketplace. Linking the same, all the activities related to e-commerce expansion are administered bymanager of M&S Ltd so to reduce the level of uncertainties or risks arising from significantsources (Austin, Nolan and O'Donnell, 2012). Instruct employees:While leaders only states about the ultimate direction and outcome of different projectsmanagers are held’s liable behind providing proper guidance and instruction to the respectiveprofessionals or employees. Leader encourages the professionals while manager administeredthe employees for future betterment of the organization. Planning:Managers use to plan the entire details of projects stated by leaders to execute the same in anappropriate manner (BELKER, MCCORMICK and TOPCHIK, 2012). Dividing the tasks orobligations among employees or department along with scheduling the entire operation intoweeks or months is part of manager duty. M&S Ltd, for successful expansion towards e-commerce business needs efficient planning from managers and other related professionals. Page | 5
Thus, from above it can easily view that each and every parameter of leaders and that ofmanagers are different from each other and are important in their respective fields. Leadersperform all the creativity jobs for M&S Ltd while managers ensure all the activities andoperations are performed with utmost priority and seniority (BELKER, MCCORMICK andTOPCHIK, 2012). LO 2Assessment role of leader and function of manager in situational context: (P2)As mentioned above, since the characteristics of both leader and manager are different fromeach other, it is necessary for the enterprise to implement correct leadership styles andmanagement functions after considering the parameters of different situations arising bothinside and outside the organization (Drucker, 2017). Moreover, the situational analysis ofleadership inside the working culture of M&S Ltd is elaborated below:Role of leader in different situations inside the enterprise:Considering the different parameters or elements of situation, leadership styles should beimplemented. Thus, the role of leader in different situations is elaborated below:Democratic approach in case of poor performance:The leader should implement democratic leadership approach in case the overall workingclimate of the enterprise is surrounded by risks or uncertainties. Through this leadership styleunity would be framed inside the internal environment and collective performance wouldassist the organization to overcome the barriers in an appropriate manner. Linking the same, inorder to perform the respective activities or operations of e-commerce business, M&S Ltdleader should implement democratic leadership style and consider the suggestion orrecommendation of each and every employee or professional for forming productive orprofitable decision or judgment (Drucker, 2017). Corporate Social Responsibility:-Page | 6
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