Project Management Essentials: Smart City OS Case Study

Project Management
Essentials
(Summative Assessment)

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
The Project Manager ..................................................................................................................3
TASK 2 ...........................................................................................................................................5
Problem Solving and Decision Making .....................................................................................5
TASK 3 ...........................................................................................................................................7
The Project Triangle ...................................................................................................................7
Importance of Various Project Triangle Parameters .......................................................................7
TASK 4............................................................................................................................................9
Provide advice to the project manager on what resources may be required for this project and
what could be an effective cost estimation technique for the Smart City OS project and
explain why.................................................................................................................................9
TASK 5..........................................................................................................................................11
Develop a risk analysis by constructing a risk register for the Smart City OS project.............11
TASK 6..........................................................................................................................................15
Identify at least six conflicts that may arise when running the Smart City OS project and their
sources. Critically discuss which actions can be taken by the project manager to resolve
conflicts and suggest appropriate conflict management or negotiation strategies to address
these...........................................................................................................................................15
TASK 7..........................................................................................................................................18
Critically discuss what the project manager can do to build a highly successful team for the
Smart City OS project. In particular focus on the importance of how a diverse team can
increase project performance. Critically reflect on what actions the project manager can take
to build a diverse team for the Smart City OS project and what are some of the challenges of
working in diverse teams..........................................................................................................18
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................21

INTRODUCTION
Project management is a process of keeping check on all the actions and activities
undertaken for making the project a success and attaining all the agendas. In order to manage a
project there are certain skills, knowledge, behaviours, methods, actions and related practices are
implied by the project manager and the related stakeholders assigned to the work. Hence, the
present report is a Consultancy Report on the The Smart City OS case study. According to the
information provided in the case is based on a city in United Kingdom known as Hall which is
trying to become Smart city from past many years and now with appropriate measures and
practice the city has become the first fully fibre city of the UK. Now through the case it is
identified the objective of the project is to increase and enhance data sharing and decision
making activities which will allow the Council to deliver more effective services across the
board from traffic management to health and social care.
Thus, the project needs to be critically conducted and require number of areas to be
evaluated and operated for attaining the aim of the assignment. Beginning with the skills of the
project manager will be determined that are essential for making the project a success. Moving
along stakeholder are identified and a stakeholder map is constructed as well as the project
triangle parameters are discussed for knowing their impact on the project and succeeding in the
motive of the Smart City OS. Furthermore, the resources required for the completion of the
project from the initial stage to the end are determined and a risk register is constructed for
seeking approaches to mitigate them and on the completion of the project. Lastly, some conflicts
which can arise while completing the Smart City OS project are discussed along with similar
approaches are suggested to management for reducing them and then the focus is made over the
practices management will take in favour of developing a strong and diverse team to work on the
project.
TASK 1
The Project Manager
The role of the Project Manager is remarkable in each and every sector. Project Manager
is a individual who is responsible for the planning, organising, designing, executing and
controlling the overall activities of a specific project and also ensure that they control the risk
and minimise all the uncertainty (Arantes do Amaral, et. al., 2018). Project Manager need to be

a excellent and effective entrepreneurial mindset so that manager can support in context of
technologies and maintain appropriate disciplines. Hull city considered the first full fibre city of
United Kingdom which constantly upgrade itself over the last years to become the smart city and
now maintain the position of fastest broadband city. There are many role and responsibilities
which need to do by the project manager of smart city OS. Some basic roles and responsibilities
such as resource planning, conducting and motivating the project team, time management, cost
estimating and maintain the financial budget, managing project risk , deal with local authority
and third party and monitoring the whole process of project etc. are considered the main roles
and responsibilities of project manager so there is a need to maintain each and every activities of
project so its require some set of skills which are essential for project manager of smart city OS
(Beerkens and Udam, 2017). The required skills which are mandatory for the Project manager of
smart city OS are discussed below-
Skills of Project Manager Effective Communication – This skill is very demanding and appropriate for project
manager of smart city OS because project manager need to communicate with
stakeholders and also conduct meeting time to time to provide and receive the appropriate
details regarding the project of smart city. It is considered that 90 % work of project
manager depend upon their communication so its communication skills are one of the
most appropriate skills which need to develop. Balancing Creativity & Practicality – Project manager need to be very creative and well
known all the practical aspects. Project manager need to maintain all the technological
requirements and its resources and also design all the installations prospective of
automation technologies and need to balance it (Brymer, Wulfhorst and Brunson, 2018). Negotiation – Project manager need to know the negotiation skills which helpful to deal
with the suppliers and local and third parties which helpful to deal with conflicts and
issues. Negotiation skills useful to improve the parties content and also work toward
goals at all the specific time to make smart city.
 Risk Management – Project manager require to know how to manage risk properly.
Project manage is responsible to identify the potential risk so that manager can maintain
it in a appropriate way to make the smart city OS.
Skills of Project Manager Possible Actions

Effective Communication Some practices are helpful to develop effective
communication skills for the project manager of
smart city OS.. Listening, Hearing, Absorbing and
also consideration are considered as some useful
practices which need to use to become an effective
communicator (Darling and Whitty, 2016).
Balancing Creativity & Practicality Project manager need to take some kind of possible
actions like become a effective explainer, practice
openness and keep asking relevant and new questions
are helpful to develop the balancing creativity &
practical skills.
Negotiation Project manager need to study some case study
related to negotiation, consider the both parties view
points and recognise the final goal clarity helpful to
learn this skill.
Risk Management Project need to consider some activities to develop
risk management skills. These activities are technical
awareness, ability to stay calm, strategic thinking,
financial knowledge , ability to create relationship
(Fadun and Saka, 2018).
TASK 2
Problem Solving and Decision Making
Identify Relevant Stakeholders in Smart city OS project
There are many appropriate and relevant stakeholders in Hull smart city OS project
which identified and also considered as a main reason of development of smart city. All the
stakeholders contribution and their efforts are beneficial for the success of Hull smart city OS.
The description of relevant stakeholders and their Engagement of these stakeholders in Hull
smart city OS are given below -

 The Council – In hull smart city OS, use internal stakeholders to engaging the public
and also managing the stakeholders properly (Fionov and Mustafayev, 2018). Hull city
engage with their internal stakeholder in a proper manner so that city easily encourage all
the business and start ups to create the new and advanced technologies which also helpful
to pull Hull into effective smart city. Some internal stakeholders such as assistant director
of ICT for Hull city council , council members, other organisation like humberside Fire,
Rescue service and university of Hull considered as the internal stakeholder of this smart
city project. Investors – Hull smart city OS had a investor named as KCOM which invested £85 M in
the Hull city and provide full fibre network. KCOM considered as a local telecom
organisation which invest on Hull city to become the smart city in a specific way. Suppliers – Hull smart city also have many suppliers such as Connexin, Teletrac
Navman, Citilogik System. In which Connexin smart Bin is the most effective suppliers
which provide best services, Teletrac Navman serves GPS technologies and Citilogik
system help in monitor the people movements. Pitney Bowes is one of them company
which provide the facility of asset management software for the street furniture. Employees- All the employees which give their contribution in development of Hull
smart City OS are essential and helpful to improve the conditional aspects of the design
and infrastructure of the city and help to develop the Hull as a programmable city and
useful to improve the service of technological delivery (Martens and Carvalho, 2017) .
 Population – The population of Hull city is around 260,000. All the population provided
their acceptance to adopt some changes and make possible to become the Hull first Full
Fibre City so the contribution of Hull city population to make that full smart city is
valuable and significant.
Stakeholder Map
Stakeholders map considered as a visual representation of the appropriate relationship
that stakeholders have with their project. But the relationship of stakeholders evolves over the
time and can show on both side on stakeholders and project. Stakeholders map also called as
stakeholder map matrix. Stakeholders map is helpful to identify the Hull smart city stakeholders
involved and engagement which the project of hull smart city OS. The explanation of how Hull
smart city engage their stakeholders with their smart city OS project are given below-