Assessment Tasks: SIT50116 Diploma of Hospitality Management

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
STUDENT’S PLEASE NOTE:
You must read the student assessment instructions prior to completing all assessment
tasks.
After you have completed all the tasks, you must declare that the completed assessment
tasks are authentic and completed by yourself by checking each point in the table below.
You will also be required make an electronic declaration of authenticity prior to
submitting your completed assessment tasks.
STUDENT DECLARATION
I declare that:
☐ I am submitting work in this assessment pack that is my own, except where
acknowledgement/s of sources are made.
☐ I have not copied in part, or in whole, or otherwise plagiarised the work of
others.
☐
I declare that the material does not infringe the intellectual property/copyright
of a third party and I understand that the evidence may undergo electronic
detection and used to make comparisons with other evidence submitted by
current or previous students.
☐
The Units of Competence, Elements and Performance Criteria which I studied
during the course were explained and I was provided with adequate resources
which enable me to complete this assessment.
☐ The assessment tasks, assessment criteria and assessment due date(s) for this
course were explained.
☐ I was advised and I am aware of The Academy’s Policies including the
Assessment Policy and the Assessment Appeals Process.
☐ I was given assistance from the trainer and/or other Academy staff during the
study of this course when it was requested.
☐ I understand that my feedback will be used for reporting purposes and
continuous improvement.
☐ I acknowledge that my personal and outcomes details shall remain confidential
and will only be used for official reporting purposes.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT TASK 1 – KNOWLEDGE QUESTIONS
Assessment type:
Knowledge questions. Separated into Part 1 and Part 2, Part 1 covers all relevant
questions relating to WHS and Part 2 covers questions relating to leading and managing
people.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
Applicable conditions:
 Student must read and respond to all questions in both Part 1 and Part 2.
 Student must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the
task will be Satisfactory or Not Satisfactory.
 The trainer/assessor may ask student relevant questions on this assessment
task to ensure that this is his/her own work.
Purpose of the assessment task:
The purpose of this assessment task is to assess your knowledge knowledge
 required to implement predetermined work health and safety practices
designed, at management level, to ensure a safe workplace. It requires the
ability to monitor safe work practices and coordinate consultative
arrangements, risk assessments, work health and safety training, and the
maintenance of records; and;
 required to lead and manage people including in teams and support and
encourage their commitment to the organisation. It requires the ability to lead
by example and manage performance through effective leadership.
Resources and equipment required to complete this task
You will have access to the following:
 Computer, MD Word, Internet and the Student Portal, Learner guide,
PowerPoint, assessment tool and templates and printers
Benchmark for Assessment
 You are expected to respond to all questions. Direction is provided on the
expected length of your response. These assessments will require
a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 50+ words
Medium 150 + words
Long 300+ words
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
PART A (P1)
Implement and monitor work health and safety practices questions
The following questions are all related to the WHS. Please review all links provided and
WHS policies and procedures examples provided to assist you with the completion of all
WHS questions.
P1-1.1 It is important that all workplace staff members understand WHS in the
workplace and their responsibilities. review the following 2 points and answer as
indicated. (MEDIUM to LONG)
a) List ten (10) relevant work health and safety information that you need to
explain to personnel?
b) Discuss methods to make information easily accessible to staff at
workplace. Write your answer in 100-150 words.
a)
I am currently working in hospitality industry, WHS information in the
industry includes:
 Burns
 Unguarded machinery
 Slippery floors
 Cuts
 Biohazard (Used needles or cleaning)
 Chemical exposures
 Falls from ladders
 Machinery not locked
 Lifting or pushing
 hot surfaces and substances
b)
There are a variety of communication channels employers can use to explain
information to employees.
Regular channels used to explain health and safety information to personnel include:
- Induction programs
- Training
- Coaching or mentoring sessions
- Discussions at workplace meeting or information sessions
- Minutes of meetings
- Reports
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
- Email
- Information packs/ frequently asked question (FAQs)/ fact sheets
- Internet or intranet sites
- Posters on noticeboards in common access areas such as hallways or lunchrooms
- Discussion with supervisors who can communicate the change to staff
- Newsletters
P1-1.2 Outline ten (10) WHS related responsibilities of an employer that is applicable
across all business types. (MEDIUM)
All businesses and PCBUs have legal obligations. Besides the primary
duty of care, businesses must take appropriate steps to manage risks
and hazards. They also need to review their health and safety
programs.
The WHS responsibilities of employers include a wide range of
requirements to help ensure a safe work site. Some of the core
responsibilities include: Providing necessary health and safety instruction, supervision &
training
 Ensuring all staff understands their roles and responsibilities
 Providing necessary protective gear and equipment
 Consulting with staff regarding decisions that impact workplace
safety
 Maintaining a register of all workplace injuries
 Offering return to work programs for injured workers
 A safe work environment
 Access to information related to potential hazards
 Request changes to avoid potential hazards
 Participate in workplace inspections
P1-1.3 Discuss the steps to monitor ongoing compliance with safe work practices in
workplace. (MEDIUM)
A safe and healthy workplace is only realisable when there is a planned and
systematic approach to managing risks. You first need to understand the
exposures and safety risks in your workplace and .
1. Identify Hazards: We should begin by identifying hazards in the workplace by
analysing situations that can be an immediate threat or cause harm over a
period of time. You can pick these out from: harmful consequences of each. You
can then take the necessary steps to eliminate or minimise the health and
safety risks following established control.
2. Assess Risks: Assessing risks is considering what would happen if someone is
exposed to a hazard. Risk assessment helps you evaluate potential risks in a
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
workplace.
3. Control Risks: Once you identify hazards and risks, control measures need to
be put in place. The WHS Act recommends eliminating the risk from the workplace
as the best control measure. If this is impossible, risks should be minimised in a
reasonably practicable manner.
P1-1.4 Discuss the action that you must consider to address the following non-
compliance procedures and safe work practices? (SHORT)
a. ‘At the end of the shift, staff often take shortcuts, ignore warning signs and
expose their skin to harsh cleaning chemicals.
b. ‘I recently observed an employee storing stock in the cool-room. He was
bending and lifting in all sorts of strained and uncomfortable positions.
a)
P1-1.5 Outline eight (8) work health and safety procedures that you need to monitor in
workplace. (SHORT) WHS consultation policies and procedures
 Emergency and evacuation procedures
 Handling, transportation and storage of chemicals and hazardous
substances
 Incident and accident reporting
 Hazard identification and reporting
 Risk assessment, risk control and reporting procedures
 Safe work practices and methods
 Security procedures relating to cash, documents, equipment, keys and
people
P1-1.6 Discuss the methods to monitor day-to-day effectiveness of WHS practices in
order to maintain health, safety and security of personnel. (SHORT)
P1-1.7 It is crucial to always monitor WHS in the workplace, coordinate staff to ensure
that they are able to contribute to WHS in the workplace and are also able to
participate in the consultation process in the workplace.
a. What are the appropriate methods to coordinate the operation of all
consultative processes? (SHORT)
b. Outline twelve (12) consultative processes that you need to coordinate in
workplace.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
c. Discuss the strategy that you can use to motivate team members to
contribute their views on current and future WHS management practices.
(SHORT)
a)
Monitoring work practices is not a one-off event, it’s something that needs to occur on a
daily basis. Don’t sit in our office and expect health and safety issues to be brought to
your attention. Interact with staff as they perform their duties and maintain close
contact with day-to-day operations.
When observing staff, question whether or not existing practices are effective in
maintaining health, safety and security.
b)
 Sharing of relevant information about WHS matters with workers,
 Workers are given a reasonable opportunity to express their views, raise issues
and contribute to decision making processes on WHS matters,
 The views of workers are taken into account, and
 Workers are advised of the outcomes of consultation in a timely manner.
 Workers may be represented by their union
 If workers are represented by an HSR, consultation must involve that HSR
 Develops and re-evaluates policies, procedures and work practices.
 Ensures that these practices are put in place. Advises on health and safety
training in the workplace.
 Ensures employees are informed about rules, standards and work practices.
Monitors to see that these are carried out.
 Investigates the circumstances of work-related accidents, injuries and near
misses.
c)
P1-1.8 As an employee and a workplace supervisor you must what is hazard
identification. Read the following questions and provide answers.
a. What is hazard identification? (SHORT)
b. What are the methods to identify any hazards in day-to-day workplace
operations to avoid injuries and accidents? Write your answer in 100-150
words. (MEDIUM)
c. Outline two (2) time requirements that needs to be consider for hazard
identifications. (SHORT)
a)
The tools used for hazard identification can also be used for monitoring the
effectiveness of control measures. Put simply, if the hazard still exists then
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
the control measure has not eliminated or reduced the risk it poses.
Workplace inspection are regular detailed checks of a workplace to identify
potential hazards. They are generally conducted by a team leader/
supervisor and a HSR or an employee familiar with the work areas.
b)
Feedback will be a useful tool to improve team-member contribute WHS. This
will highlight your team’s successes and communicate any concerns or
issues raised in your consultation with staff. Your feedback is valuable for
reviewing existing health, safety and security management practices.
P1-1.9 You are the supervisor on a tour. . You receive a report that a junior staff
member has burnt his right hand. How would you react to the incident? What
measures would you take to ensure such type of incident do not happen in
future? (SHORT to MEDIUM)
P1-1.10 Based on the given scenario in question 1.9 answer following questions:
a) Outline six (6) risk control methods that you need to implement in the
workplace in order to reduce the chances of accident or injuries. What can
you do if the risk control is outside your authority? (MEDIUM)
b) Discuss the strategies to monitor effectiveness of control measure.
(MEDIUM)
a)
Step 1: Design or re-organise to eliminate hazards
It is often cheaper and more practical to eliminate hazards at the design or
planning stage of a product, process or place used for work.
Step 2: Substitute the hazard with something safer
it is not reasonably practical to eliminate the hazards and associated risks,
you should minimise the risk.
Step 3: Isolate the hazard from people
his involves physically separating the source of harm from people by
distance or using barriers.
Step 4: Use engineering controls
An engineering control is a control measure that is physical in nature,
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
including a mechanical device or process.
Step 5: Use administrative controls
Administrative controls are work methods or procedures that are designed
to minimise exposure to a hazard.
Step 6: Use Personal Protective Equipment (PPE)
Provide suitable and properly maintained PPE and ensure employees are
trained in its proper use.
b)
The centre of safety management systems' risk management process is risk
control measures. Control measures are meant to mitigate the potential for
hazard expression (dangerous conditions) or the likelihood and severity of
potential consequences (risks).
Of course, before you can monitor you need to develop your control
measures through the use of corrective-preventative actions by:
 Identifying hazards;
 Assessing risk; and
 Reviewing and documenting existing control measures.
Control measures need to actually work in the operational environment, and
not simply exist “on paper.” This seems like a rather obvious point, but
many programs fail to actually ensure that their risk controls are real.
P1-1.11 Discuss the importance on providing you own and your staff’s feedback on WHS
management practices to an authorised person. (MEDIUM)
Feedback is equally important. The health and safety representative or
manager responsible for the WHS management systems will want to know
which systems are working effectively and which can be improved. Highlight
our team’s successes and communicate any concerns or issues raised in your
consultation with staff. Your feedback is valuable for reviewing existing
health, safety and security management practices
P1-1.12 You are new recruit by Hansal tourism company, as a WHS manager. The
management is facing issues with WHS practices. The management has asked
you to implement and monitor health, safety and security training for employees
in order to maintain a safe workplace.
You are required to answer the following questions:
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
a) Discuss the methods to identify WHS training needs based on given scenario
and regular staff monitoring? (SHORT)
b) What are the methods to make arrangements in order to fulfilling training
needs? (SHORT to MEDIUM)
c) Discuss the strategies to monitor effectiveness of training and to make
required adjustments according to organisational procedures. (SHORT to
MEDIUM)
a)
P1-1.13 Accurate records are essential for WHS in all workplaces. Read the following
questions and answer as indicated.
a) Outline five (5) types of records and reports that you need to complete and
maintain in workplace.
b) How would you save and store WHS records and reports accurately and
legibly? (MEDIUM)
a)  Health and safety policies and procedures
 Training and induction records
 Register of Injuries
 First aid and medical records
 Register of hazardous substances
b)
Keeping records helps maintain an effective workplace health and safety management
system. Records can help hazards and control risks before there is an incident which
could cause injury or illness.
Where possible the storage and maintenance of all WHS records shall be in accordance
with Privact Act and WHS legislation.
Any document listed as having privacy or confidentiality properties shall have its
access restricted to personnel with legitimate business needs. For example, restricted
access for hard copy records includes using a locked filing cabinet, electronic records
includes password encryption or restricted access via electronic workgroups. Access to
records is for persons authorised to access such records, e.g. central records are
restricted and may only be retrieved by a member of the WHS Unit.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
P1-1.14 You have conducted a meeting with your team members and management on
WHS practices. Some of the staff members have raised some issues in WHS
practices in workplace.
Discuss the methods that you will adopt to resolve and refer these WHS issues to
the appropriate person. (MEDIUM)
Your establishment’s policies and procedures should document the methods
used to resolve and report on WHS issues. You may have several different
reporting mechanisms depending on the type of incident.
Reporting methods include completion of First Aid incident/injury reports in
the event of a workplace accident, or completion of a hazard identification
checklist prior to commencing work.
All staff should know how and when to report safety issues, what action to
take in the event of an emergency, who to advise, how to do this, and what
paperwork to complete.
Research the reporting requirements of your establishment or training
environment. What forms are used? Who is on the WHS committee and how
often do they meet? How do they communicate meeting outcomes with
employees?
P1-1.15 Discuss the importance and methods to analyse health, safety and security
reports in order to provide reliable and timely input into the management of
workplace, health, safety and security. (MEDIUM)
The advantage of maintaining health, safety and security reports is that
management can use them to identify hazards, trends in accidents,
injuries and security breaches and the effectiveness of control measures.
Health and safety committees typically have a health and safety data
review as a permanent meeting agenda item. They should share the
results of those meetings with other staff where relevant to their duties.
Review the health, safety and security reports for your area of
responsibility regularly. Take a continuous improvement approach, as
this helps you fulfil your legal obligation to maintain a safe, secure and
healthy workplace for staff and customers.
Where possible, involve your staff in WHS and security matters. When
you identify and respond to hazards and risks, act within your level of
authority and, if necessary, report matters to higher management to take
the appropriate action.
P1-1.16 What is ‘carbon footprint’?
Discuss the strategies to reduce carbon footprint by minimizing printing and
maximizing electronic transmission? (MEDIUM)
A carbon footprint is a measurement of how much greenhouse gas you’re responsible
for in your business or domestic lifestyle. Activities that contribute to your carbon
footprint can be both direct and indirect (glossary). Just about everything you do, use
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
or buy results in the emission of greenhouse gases.
Reducing your carbon footprint is all about making responsible choices to reduce the
amount of carbon you are responsible for.
Basically, the more you buy, what you buy, where you buy it from, and how much you
use all makes a difference to environmental sustainability.
P1-1.17 Outline ten (10) primary components of relevant state or territory OHS or WHS
legislation. (SHORT to MEDIUM)
 Duty of care: A person conducting a business or undertaking (PCBU) must
ensure the health and safety of all persons at its business, including visitors, are
not put at risk by the activities of the business.
 Meaning of workers: Because so much work is now done in businesses by
people who are not direct employees, WHS defines worker very broadly to
include employees; contractors; sub-contractors; employees of contractors or
sub-contractors; outworkers; employees of labour hire companies; and
volunteers.
 Obligations to consult, cooperate and coordinate with other duty holders: WHS
laws clearly identifies that more than one person can have the same duty.
 Obligations to consult with workers: The overarching worker consultation
obligation is outlined in section 47 of the WHS Act.
 Upstream duty holders: The WHS Act and regulations establish obligations on
businesses who design plant or structures (section 22), manufacture plant,
substances or structure.
 Right of entry: Legislation in most states and territories has, for many years,
included a right for union officials who hold appropriate permits to enter a
workplace to inquire into a suspected breach of safety law.
 Due diligence: WHS makes it clear that where duties are held by an
organisation (such as a company), there is an obligation on the officers of the
organisation to exercise due diligence to ensure that the organisation complies
with those duties (section 27).
 Evaluation: Review and effectiveness of the arrangements put into place/
 Action for improvement: Any shortcoming identified by the review process must
be corrected as soon as possible my making whatever adjustments are
necessary to the policy.
 Planning and implement: Detailed arrangements must be made for the
management of health and safety.
P1-1.18 Briefly discuss following aspects of WHS policies and procedures according to
organisational policies and procedures. (MEDIUM)
a) Risk assessment and control
b) WHS policy and procedure induction
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
c) WHS representative or committee
a) Risk assessment and control: Reviewing WHS records and reports
gives you insight into injury trends and recurring incidents. They can
help you identify training needs, areas where greater supervision is
required, or the need for equipment repairs or upgrades.
b) WHS Policies and procedure induction: As an employer, you have a
duty of care to your staff and you must make sure your workplace is
safe. A key aspect of keeping your workplace safe is making sure staff
understand your work health and safety policies. Organisation must
also make sure they undertake any necessary training before using
potentially dangerous equipment or materials. New staff are at
greater risk of injuring themselves at work than existing staff. For this
reason, work health and safety training should have a high priority in
your staff induction program.
c) WHS representative and committee: A HSR represents the health and
safety interests of a work group. There can be as many HSRs and
deputy HSRs as needed, after consultation, negotiation and
agreement between workers and the persons conducting a business or
undertaking (PCBU).
P1-1.19 WHS records are part of legal requirement for all organisations in Australia. Read
the following 2 questions and provide answers. (SHORT)
a) Outline nine (9) WHS records and reports use by organisations.
b) Outline eight (8) aspects that can be change by monitoring reports and
recommendations. (SHORT)
PART 2 (P2)
Lead and manage people questions
The following questions are related to the unit Lead and manage people. All questions
must be addressed.
P2-1.1. Why it is important to act as a positive role model through individual
performance in Hospitality Industry? (SHORT)
At its core, positive modelling in the workplace means that businesses mentor
workers to success by demonstrating proper behaviour. Organizations that use
positive modelling consistently do so throughout all levels of the organization,
exhibiting what positive behaviours are allowed and encouraged by the business.
P2-1.2. Why it is necessary to demonstrate support and commitment to organisational
goals in everyday work performance? (SHORT)
The nature of the job is playing a vital role in organizational commitment. Though
several studies are conducted relating organisational commitment and Job design
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
employee productivity and performance many aspects of the subject are still not
covered. Attitude of employees or the motivation to work in relation with job
satisfaction and organizational commitment are important in the field of human
resource management and organizational behaviour perspective
P2-1.3. Briefly discuss the role and functions of supervisors and managers in following
aspects of organisational process. (MEDIUM)
• Decision making
• Delegating tasks
• Monitoring staff
• Planning and Organising
 Decision Making: Decision making is at the centre of the supervisor’s job.
Supervisors must continually decide what is to be done, who is to do it, and
how, when, and where it is to be done. Although these decisions may appear to
be separate, they are often interrelated. Each decision is affected by, and
builds upon, previous ones.
 Delegating task: In management, delegating refers to sharing or transferring
responsibilities, and typically happens from a superior (or an employer) to a
subordinate (or an employee). Delegating is a critical skill for supervisors at
any level and can be a major challenge for them to learn, due to concerns of
giving up control or the lack of confidence in the abilities of others. Delegating
is an important trait for those who work in teams, and trust plays a critical role
for its success.
 Monitoring staff: One of a supervisor’s most important responsibilities is
managing a team. Often, supervisors create and oversee their team’s
workflow, or the tasks required to complete a job. Supervisors must define
goals, communicate objectives and monitor team performance.
 Planning and Organising: Functions of a Supervisor. Planning and Organizing -
Supervisor's basic role is to plan the daily work schedule of the workers by
guiding them the nature of their work and also dividing the work amongst the
workers according to their interests, aptitudes, skills and interests
P2-1.4. Discuss five (5) steps to motivate individuals and teams to achieve optimum
performance in any organisation? (MEDIUM) Specific: A specific or certain goal is set after the 6 Ws are answered
realistically. Goals should be clear and well-defined. Vague and ambiguous
goals are mostly unhelpful because they lack sufficient drive and direction.
 Measurable: Goals should be so set that can be within the reach of the
organization. To be precise about the resources to be spent, the people to be
engaged, the time available for completion etc.
 Achievable: Goals need to be realistic and attainable to be successful. By
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
setting an achievable goal, the organization can identify previously ignored
opportunities or resources that can help in attaining the goal
 Realistic: Goals should be realistic and relevant and must seem worthwhile and
time-bound, matching and properly manned. The relevance of the set goals act
as a motivator of higher order for the employees.
 Timely: Every goal should have a temporal dimension. In other words, a goal
should have a deadline by which it needs to be attained. Goal attainment
beyond the scheduled time may prove unworthy and useless for the
organization.
P2-1.5. Why it is important in any organisation to clearly communicate short, medium
and long-term plans with employees? (SHORT)
 Short-Term Planning: Short-term planning looks at the characteristics of the
company in the present and develops strategies for improving them. Examples
are the skills of the employees and their attitudes. The condition of production
equipment or product quality problems are also short-term concerns.
 Medium-Term Planning: Medium-term planning applies more permanent
solutions to short-term problems. If training courses for employees solved
problems in the short term, companies schedule training programs for the
medium term. If there are quality issues, the medium-term response is to
revise and strengthen the company's quality control program.
 Long-Term Planning: In the long term, companies want to solve problems
permanently and to reach their overall targets. Long-term planning reacts to
the competitive situation of the company in its social, economic and political
environment and develops strategies for adapting and influencing its position
to achieve long-term goals. It examines major capital expenditures such as
purchasing equipment and facilities, and implements policies and procedures
that shape the company's profile to match top management's ideas.
P2-1.6. As a team leader how will you communicate expectations, goals, roles and
responsibilities to team members and encourage them to achieve the target to?
(SHORT)
One of the most critical factors for your success as a leader will be how you
communicate with your team. On a primary level, communication is all about
exchanging information, whether that means brainstorming as a group, delegating
responsibilities, setting expectations or alerting others to a problem.
P2-1.7. Read the questions below and answer as indicated. (MEDIUM)
a. List five (5) benefits of encouraging teams and individuals to be
innovative in workplace.
b. List four (4) innovative approaches that a manger can develop with
consultation of team.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
c. List 5 points how managers and leaders can ecognise team members
to reward them for their efforts and contribution for the organisation.
d. List any five (5) features of open and supporting and positive staff and
management communication
e. List any fife (5) methods that you can use to encourage open and
supportive communication
f. List (4) benefits of receiving feedback at work in order to implement
changes, within the bounds of organisational goals and policies
a)
P2-1.8. List five (5) methods to delegate responsibilities to team members and provide
any five (5) barriers in delegation tasks to team. (SHORT)
Five methods to delegate
 Clearly articulate the desired outcome. Begin with the end in mind
and specify the desired results.
 The manager delegates work to another employee.
 Managers must have faith in other employees.
 Administrators should think differently from others.
 Administrators can move delegation into difficult tasks with simple
tasks.
5 Barriers
 Fearing that he might lose power
 A personal attitude which stops him from delegating
 An inability to direct people efficiently
 Lack of trust and confidence in subordinates
 Fear of failure
P2-1.9. Read the questions below and answer as indicated. (SHORT to MEDIUM)
a. List four (4) steps to evaluate team member skills.
b. List four (4) steps to monitor staff performance to ensure that the
progress going toward achievement of goals
c. List (5) benefits of providing mentoring and coaching to team
members.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
a)
 Revisit project goals
 Interview each team member
 Listen carefully
 Identify key challenges
b)
 Watch employees work.
 Ask for an account.
 Help employees use self-monitoring tools.
 Feedback to employee
c)
 Further enhancement of their skill level, problem analysis and strategic
thinking
 Increased job satisfaction
 Promotes their professional and personal growth
 Boosts individual appreciation and self-confidence
 Recognizes weaker sections and converts them into potential successes
P2-1.10. How can you represent team interest with management and other stakeholders?
(SHORT)
Orchestrating a project is one thing; building a solid team that is up to the task and
can cooperate with each other harmoniously, is another. Inside an organization, the
majority of tasks cannot be completed by one person alone. A true leader understands
the importance of collaboration in the workplace.
P2-1.11. Read the questions and answer as required. (SHORT to MEDIUM)
a. List any five (5) leadership and management roles that need to be
performed by supervisors and managers.
b. List any eight (8) types of information that supervisors and managers
must provide to team members in organisation Training: Supervisor will most likely educate when you hold or attend
 meetings, write and distribute policies, manuals, or other documents, and
provide cross-training opportunities.
 Support: They assume employees have the skills they need to perform their
current jobs and work to provide opportunities for them to showcase their
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
talents and strengths.
 Coach: Supervisor or manager will be coaching an employee when you are
explaining, encouraging, planning, correcting, or just checking in with your
employees.
 Counsel: Counselling is used when an employee’s problems impact
performance and is intended to mitigate any further action, including formal
disciplinary action.
 Organisational policies and regulation
 Work safety
 Position description
 Work process
 Expecting teal goal
 Current strategy and plan
 Staff’s roles and responsibilities of job
 Relevant legislation
P2-1.12. Read the questions and answer as indicated.
a: What are the five (5) major expectations, roles and responsibilities of any
member of the team?
b: List eight (8) potential team problems that can occur in team work.
c; List five (5) ways in which development of staff and/or teams can take place. Team member is selected by the leader, sponsor, or quality council (or) is a
member of a natural work team.
 Team member should actively, participate in meetings and shares knowledge,
expertise, ideas and information.
 Respect others’ contribution.
 Listen carefully and ask questions.
 Team members should be enthusiastic. Absence of team identity
 Difficulty making decisions.
 Poor communication
 Inability to resolve conflicts.
 Lack of participation.
 Lack of creativity.
 Groupthink.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Ineffective leadership.
 Ensure that each person truly understands their role.
 Provide training and development tools.
 Step away and let them do their job.
 Meet with team members regularly to discuss goals.
 Game plan for their growth.
P2-1.13. Discuss different leadership styles used by supervisors and managers in
hospitality workplace? (MEDUM) Autocratic leaders make decisions without consulting their team members,
even if their input would be useful. This can be appropriate when you need to
make decisions quickly, when there's no need for team input, and when team
agreement isn't necessary for a successful outcome. However, this style can be
demoralizing, and it can lead to high levels of absenteeism and staff turnover.
 Democratic leaders make the final decisions, but they include team members
in the decision-making process. They encourage creativity, and people are
often highly engaged in projects and decisions. As a result, team members
tend to have high job satisfaction and high productivity. This is not always an
effective style to use, though, when you need to make a quick decision.
 Laissez-faire leaders give their team members a lot of freedom in how they do
their work, and how they set their deadlines. They provide support with
resources and advice if needed, but otherwise they don't get involved. This
autonomy can lead to high job satisfaction, but it can be damaging if team
members don't manage their time well, or if they don't have the knowledge,
skills, or self-motivation to do their work effectively.
P2-1.14. Discuss five (5) theories of motivation that manager can implement to manage
and motivate team and effective leadership. (MEDIUM)
Maslow's Hierarchy of Needs: Abraham Harold Maslow's Hierarchy of Needs theory
states that motivation stems from various sets of needs, including
physiological, safety, social, esteem and self-actualization. According to some
interpretations of the theory, an individual will not seek to satisfy higher-level
needs until he fulfills his lower-level needs. Higher-level needs are esteem and
self-actualization, while lower level needs are physiological, safety and social.
Herzberg's Two-Factor Theory: Frederick Irving Herzberg developed a motivational
theory for the workplace that consists of two separate categories. The first
contains a list of hygiene factors that might create high levels of dissatisfaction
if they are lacking or negative. Some of these factors include working
conditions, pay, status or title, benefits, organizational culture and job stability.
If these factors are positive or adequate, they create a state of neutrality
Equity Theory: J. Stacy Adams' equity theory states that employees adjust their
performance and output based on whether they perceive the results to be
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
equitable.
Vroom’s theory of expectancy: Victor Vroom stated that people will be highly
productive and motivated if two conditions are met: 1) people believe it is
likely that their efforts will lead to successful results and 2) those people also
believe they will be rewarded for their success.
McGregor’s theory X and theory Y: Douglas McGregor formulated two distinct views
of human being based on participation of workers. The first is basically
negative, labelled as Theory X, and the other is basically positive, labelled as
Theory Y.
P2-1.15. List six (6) characteristics and benefits of effective team work and group
dynamics. (MEDIUM) Clear direction: Sometimes, organizations are in such a hurry to move on their
projects that they pull together groups of people without first deciding on the
goals and desired outcomes.
 Open and honest communication: Communication is the close brother of
chemistry. In any team, communication is crucial to building a sense of
camaraderie between members.
 Support risk taking and change: Good teams support appropriate risk taking
and experimentation for change. They look on first time mistakes as
opportunities for learning.
 Defined roles: Roles might shift somewhat once the team is assembled, but
understand the skill sets and thinking styles are needed on the team.
 Mutually accountable: Teams accept responsibility as individuals and as a
team. They don’t blame one another for team mistakes and failures.
 Communicate freely: Communication is the cousin of chemistry. In any team,
communication is crucial to building a sense of camaraderie between
members.
Submission of your Assessor Checklist for this task.
Students must print and organise the assessor to complete the checklist, then upload the
completed checklist with the submission of this task. The assessor will not be able to
provide outcome for this task if this form is not competed and signed by an assessor and
submitted by the student with this task. Students may choose to use The Academy’s
photocopiers or elect to print this checklist.
ASSESSOR’S CHECKLIST
Did the student demonstrate: Satisfactory
Completed all questions in Part 1 – WHS questions ☐ Yes ☐ No
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Completed all questions in Part 2 – Leadership questions ☐ Yes ☐ No
Ability to read and interpret workplace safety information and
understands WHS responsibilities and review, interpret and understand
WHS laws
☐ Yes ☐ No
understanding of leadership of team, how to model high standards and
develop staff
☐ Yes ☐ No
Understanding of managing team performance and team cooperation ☐ Yes ☐ No
Ability to read and interpret all questions and answer all questions as
indicated by guides provided
☐ Yes ☐ No
Assessor Feedback - task 1 was completed satisfactory ☐ Yes ☐ No
Trainer initials: Date
:
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
ASSESSMENT TASK 2 – PRACTICAL ACTIVITY (ROLE-PLAY)
Assessment type:
 Practical Activity based on WHS in the workplace.
Assessment task description:
 This is the second (2) unit assessment task that student has to successfully
complete to be deemed competent in this unit of competency.
 This assessment task is comprised of a Role Play.
 This assessment task has four (4) activities that student needs to perform in
order to complete this task.
 Student is required to perform a role play/ presentation in front of
trainer/assessor.
 Student is required to implement and monitor work health and safety practices
in workplace.
 Student must attempt all criteria to the required level, e.g. Assessment criteria
mentioned in the performance checklist to be deemed satisfactory in this task.
 Student must ensure that premise of the role play is closely related to the
previous assessment tasks.
Location
Level 2, 401 Sussex Street, Sydney, NSW 2000
Applicable conditions:
 Student must read all activity points, address and perform then as indicated
by each point.
 Student must complete answers to any activities independently and must
demonstrate own competency. Assessors will observe the student performing
tasks and provide guidance if any group activities are to performed.
 No marks or grades are allocated for this assessment task. The outcome of the
task will be Satisfactory or Not Satisfactory.
 Trainer /Assessor must assess student’s written skills and knowledge as he/she
complete this assessment task.
 The trainer/assessor may ask student relevant questions on this assessment
task to ensure that this is his/her own work.
Purpose of the assessment task:
The purpose of this assessment task is to assess your knowledge of the implementation
and monitoring of workplace health and safety and to demonstrate the understanding of:
 This unit describes the performance outcomes, skills and knowledge required
to implement predetermined work health and safety practices designed, at
management level, to ensure a safe workplace. It requires the ability to
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
monitor safe work practices and coordinate consultative arrangements, risk
assessments, work health and safety training, and the maintenance of records.
 The unit applies to all tourism, travel, hospitality and event sectors and to any
small, medium or large organisation.
 It applies to those people who operate independently or with limited guidance
from others. This includes supervisors and departmental managers.
 This unit incorporates the requirement, under state and territory work health
and safety (WHS) legislation, for businesses to take a systematic approach to
managing the safety of their workers and anyone else in the workplace.
Applicable conditions:
 This Role-play test is timed.
 Electronic devices are allowed during this assessment task.
 Student must complete the task independently.
 No marks or grades are allocated for this assessment task. The outcome of the
task will be Satisfactory or Not Satisfactory.
You will have access to the following:
 Computer, MD Word, Internet and the Student Portal, Learner guide,
PowerPoint, assessment tool and templates and printers
Benchmark for Assessment
 You are expected to respond to all questions. Direction is provided on the
expected length of your response. These assessments will require
a Short, Medium or Long response.
 The following is a guide to the expected number of words for each of these
categories unless otherwise indicated.
Short 50+ words
Medium 150 + words
Long 300+ words
General Instructions for attempting the skills test:
 Students must explain the topics appropriately.
 Tone, gestures, body language has to be according to the role students are
portraying.
 Students are required to correctly discuss all topics appropriately in easy-to-
understand, slang and abbreviation free language, friendly yet professional
manner for this assessment task.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Once all assessment tasks allocated to this Unit of Competency have been
undertaken, trainer/assessor will complete the outcome. The outcome will be
either Competent (C) or Not Yet Competent (NYC).
Students will need to also demonstrate the following foundation skills to gain
competency in this unit and all practical tasks.
 Oral communication skills to explain all WHS procedures and information on
safe work practices.
 Skills to take appropriate actions in case of emergency and accident.
 Skills to cooperate with others using appropriate conventions/systems when
communicating to, and discussing with employees.
 Problem solving skills to incorporate the views of other people consulted in the
workplace and analyse WHS system deficiencies and recommend required
change.
Skills to monitor staff members’ daily compliance with WHS management
practices and counsel on non-compliance.
Assessment task:
This task will take place in a simulated industry environment, which for all intents and
purposes should mirror a realistic situation with in the tourism industry.
Any equipment and materials required for this will be organised by your trainer.
For this activity, you will be assuming the role of a WHS manager, who is employed at
the Manali Travel Touring company for the last 12 months.
Based on your knowledge of WHS/OHS requirements and practices in the workplace
related to security, emergency and hazard management, you will need to respond the
specific scenarios outlined below.
Your trainer will assume the role of the other party in each of the cases if there are no
classmates who are available to do so.
In each of the given situations you will need to apply your safe practice knowledge to
respond in a manner that would satisfy legislative requirements. Your trainer will provide
you with or direct you to the following in order to complete this assessment to a
satisfactory level:
 Computers, software programs, printers and communication technology used to
administer the implementation and monitoring of a WHS system
 Current plain English regulatory documents distributed by the local WHS government
regulator
 Codes of practice and standards issued by government regulators or industry groups
 WHS information and business management manuals issued by industry associations
or commercial publishers
 Current commercial policies, procedures and template documents used for managing
WHS practices.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Note: Students must read the scenario below and complete all activities. Students must
use the sbta.com.au email addresses for all communication between colleagues when
reviewing issues and incidents or when completing and sending meeting minutes to
colleagues. Trainer and assessor will role-play suitable roles to enable each student to
compete all activities in this assessment task.
Read the scenario and complete all activities as indicated.
Case Study:
Manali Company PL
The Manali Hospitality and Travel Company is a large organisation with agents
situated in all Australian States and Territories. Their offices are mainly in main cities.
The company was established in 1987. Bob Manali started the company with a single
bus providing short tours to clients in the Manly Warringah and Central Coast areas.
The company has grown so much and now the company has 30 buses of various sizes.
Their services have expanded to 4x4 trip into the Australian bush, guided glamping
torus for groups. Last year the company has also purchased a couple of small fishing
boats and organises deep sea finishing tours and whale watching adventure tours
around Australia.
In total the organisation employs 30 full time staff including Kitchen hands who
prepare food and snacks for passengers, tour attendants, travel agents and sales
personnel, admin. staff and trainees, managers in each state and office and team
leaders who manage casual staff, service and repair personnel who look after the
buses and boats such as mechanics etc…
Casual staff vary in numbers in each state or territory and numbers fluctuate due to
different seasons. Casual staff include: bus drivers, boat attendants, food prepping
staff (kitchen hands), tour attendants, food handling attendants and contract booking
agents during busy seasons.
Scenario:
You have been employed by the company as a manager for the new Newcastle office
in NSW. The head office has assigned you 2 buses and a new fit out office. You will be
starting to operate tour groups in the Hunter region while you are establishing the
company in the Newcastle are.
As a regional manager you must establish good WHS processes for your office and
staff.
Your responsibilities include monitoring current safe work practices of the tour
company on a day to day basis in order to identify hazards to maintain safety in the
workplace. You need have found the following hazards in workplace:
• Work areas
• walkways blocked by waste,
• equipment, unused items, broken items etc
 Spills
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Hoses, wires and equipment lying around
 Items that haven’t been put away.
You MUST inspect the workplace in order to identify hazards in various work areas to
maintain the safety of each and individual in workplace according to organisational
and WHS policies and procedures.
Document any action you intend to take as a result of your observations (hazards
identified through staff processes, who you will notify or consult with, training needs
identified, reports to be completed, etc.) these then must be communicated to your
staff and managers of the company.
And you must also discuss with your team training and development.
Activity 1: Role-plays
Read the following information and complete all activities.
Briefly comment on the effectiveness of existing procedures in maintaining the health,
safety and security of personnel and any recommendations for change.
Your assessor will provide you with an area (which may also include outside of your
classroom – as part of this role-play). You will be required to perform all role-plays and
will be observed by your assessor.
For this you need to do the following tasks in this activity:
Role-Play 1: Inspect the workplace area on a daily basis and monitor ongoing
compliance with organisational WHS procedures and safe work practices.
You are required to monitor day-to-day effectiveness of WHS practices in
workplace in order to maintain health, safety and security of personnel.
If you see any work as non-compliance for WHS practices, you need to
take appropriate actions to address it according to organisational and
WHS policies and procedures.
Role-Play 2: As you were completing your inspection, two staff members come to you
and notify you that one of the staff member has had a fall because of
spills and loose wires. His feet got caught in wires and he slipped, and
this has caused bleeding from his nose and forehead. You notice that
some team members are not stacking the shelves correctly and
according to work safety procedures in the storeroom. You have just seen
some heavy items stored on top. You are looking through the WHS
incident reports and notice that many of the forms are difficult to read
due to the illegibility of the handwriting. It is really important for anyone
to be able to read these documents in order to analyse the information in
them. As a manger, you need to resolve these issues and refer to the
relevant authority.
You need to conduct an inspection regarding the accident that has
happened and perform a risk assessment of the workplace in order to
avoid a similar accident in future. For this, you need to use the following
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
templates in order to perform a risk assessment. You need to prepare an
incident or accident report and submit it to your WHS regulatory
authorities. Make sure you minimise the use of printed materials by
sending reports to management online through emails in order to reduce
negative impacts on environment and waste.
Save the template locally to your computer and complete the action plan
for the risk assessment you are implementing in your workplace. Save
and submit your template to your assessor when completed.
INCIDENT REPORT TEMPLATE
REPORTED
BY: Jinwon Lee
DATE OF
REPORT: 20 Feb 2020
TITLE / ROLE:
Manger for New Castle
Office INCIDENT NO.:
INCIDENT INFORMATION
INCIDENT
TYPE:
Fell down from spills and
wires
DATE OF
INCIDENT:
LOCATION: Storeroom
CITY: Sydney
STAT
E: NSW
ZIP
CODE
:
200
0
SPECIFIC AREA OF LOCATION
(if applicable):
INCIDENT DESCRIPTION
An employee fall from spills and loose wires. His feet got caught in wires and he
slipped, and this has caused bleeding from his nose and forehead.
NAME / ROLE / CONTACT OF PARTIES INVOLVED
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1
.
2
.
3
.
NAME / ROLE / CONTACT OF WITNESSES
1
.
2
.
3
.
POLICE REPORT
FILED? PRECINCT:
REPORTING OFFICER: PHONE:
FOLLOW-UP ACTION
SUPERVISO
R NAME:
SUPERVISO
R
SIGNATURE
:
DAT
E:
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Risk assessment template:
Potential
hazard
Who is
at risk?
Existing control
measures
Preventative
measures
Responsibilities
Trailing
power and
cords
employee Weekly work place
risk assessment
Evaluating the
risk and
recording it
Taking immediate
actions to prevent
accidents.
Uncleanlines
s and dust
Employee Daily cleaning Cleaning
before and
after the office
hours
Using disinfectants
Injuries and
accidents
Employee
s
Reviewing the
case and taking
necessary steps
Being alert and
careful
Staffs must take
safety measures
from time to time.
Risk matrix:
CONSEQUENCES
Very high
severity
4
irrigation Fall and slip Significant
blood loss Major fracture
High
severity
3
dizziness Localized burn Poisoning
Injury
requiring a
week or more
leave
Medium
severity
2
Shirt term
pain Sprain dermatis Fatal disease
Low
severity
First aid
injury only
asthma Strain Serious head
injury
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
1
Low
likelihood
1
Medium
likelihood
2
High
likelihood
3
Very high
likelihood
4
LIKELIHOOD
Risk rating template:
Risk Risk assessment equation Risk rating
1. serious head injury High likelihood-low consequences 5
2. sprain low likelihood-medium
consequences 2
3. first aid only low likelihood-high consequences 1
4. significant loss of
blood High likelihood-low consequences 4
5. strain low likelihood-high consequences 3
6. fatal disease High likelihood-medium
consequences 5
Role-Play 3: A) You are to create three new workplace health and safety procedures
during the role-play with your team based on the risk assessment you
completed and lead your team to provide you with ideas.
To successfully complete this activity, you must:
 Draft the procedures prior to your meeting. Use the space below
to prepare all of the procedures so you can discuss them at your
meeting with the rest of the team.
 Lead and manage the meeting and your team members and gain
valuable feedback and their input.
 You must develop your drafts independently and then discuss and
adjust them with the input of your team.
 At the end of the meeting you must also compliment / reward the
team members for taking the time to assist you and the workplace
with the development of these and putting their ideas forward to
help the organisation to stay safe.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
B) After you finish with the meeting you are to complete meeting minutes
which will be given to your manager (assessor or someone who was
appointed by your assessor to be the manager)
 The meeting minutes must accompany all documents and
information collected with the new procedures you developed.
 You must also explain to the manager how you have recognised
and rewarded the team members who took time to assist you with
great ideas in an email to the manager.
 At the end you must receive an email from your manager who will
give you feedback and will be accepting and approving your
procedures so they can be implemented.
 You are to insert any copies of the email exchange with your
manger in this assessment task.
Meeting Minutes
Meeting name:  Development of WHS procedures
 expectations and roles and responsibilities of staff
 communication plan for short, medium and long term
management of the procedures
Chair / leader: You Meeting date:
Team members Students names and their IDs who participated.
Topics discussed Details discuss with
team
Result/outcome Responsibilities to
develop or
implement or
communicate to
staff and teams
 Hazard
identification
and reporting
 Incident and
accident
reporting
 Risk assessment
and reporting
Procedures to
discuss
all team members
agree that there is
a need for the 3
new policies
You – to advise the
manager and email
it when drafts for
the procedures are
finished.
the new procedure
details
manual handling Injury management Accident reporting
an investigation.
who will be Manager Supervisor Concerned staff
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
responsible for
implementation
areas and team
members involved
Entire workplace Working area Store room
when the new
procedures will be
reviewed for
effectiveness.
Every month Every week Twice in a week
any training to
educate team
members on the
new procedures
needed Not needed needed
timeframe for roll-
out of new
procedures
1 month 3 months 6 months
Details of short,
medium and long
term plan to
implement and
communicate and
train others
The employees
must be trained
about the
procedure of
handling the
manuals
Communicating the
incidents
immediately after
the mishap
Training the way of
investigating and
evaluating the
incident.
Explain and discuss
the expectations
and roles and
responsibilities of
the team.
Maintain the
records and
reviewing timely.
All the incidents
and injury must be
handled before to
prevent further
incidents.
Proper in-depth
investigation must
be done to take
effective actions.
Discuss with the
team on how to
overcome
communication
barriers in providing
effective support
and motivation to a
team and motivate
people
Can be sent
through Emails
Being in regular
verbal
communication and
discussing about it.
Approaching
different
departments when
required.
Explain and
discussed the need
to provide staff
recognition when
they are performing
Staffs are needed
to maintain the
manuals
Requirement of
staffs to prevent
and reduce the
number of
Staffs can evaluate
and analyse the
reasons attached to
the incidents.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
well. And how this
can be
implemented.
incidents.
Who has been
recognised for good
participation and
how were the
individuals
rewarded
Bonus and
incentives were
provided
Promotion Promotion and
appraisal.
Student are to add
any lines as needed
to this table.
Comments Student can add any comments that would fit the meeting.
Read the following information to assist you with the role-play,
These need to be related to:
 Hazard identification and reporting
 Incident and accident reporting
 Risk assessment and reporting
You need to complete an action plan for the three new WHS procedures.
You need to include information about:
 the new procedure.
 who is responsible for implementation?
 areas and team members involved
 timeframe for roll-out of new procedures
 any training to educate team members on the new procedures
 when the new procedures will be reviewed for effectiveness.
 Develop short, medium and long term plan
 Explain and discuss the expectations and roles and responsibilities
of the team.
 Discuss with the team on how to overcome communication
barriers in providing effective support and motivation to a team
and motivate people.
 Explain and discussed the need to provide staff recognition when
they are performing well.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
 Save the template locally to your computer and complete the
action plan for the new WHS procedures you are implementing in
your workplace.
 Save and submit your all collected documents to your manager
(assessor) when completed.
Action plan – for implementing the 3 procedures.
Please note: this action template is only a suggestion and you and your team may have
a better one to work with.
Check with your assessor if you have better template or ideas for the template.
Dat
e
Issue
identified
Intended
action
Effectiveness?
How do the
existing procedures
maintain the
health, safety and
security of team
members?
Recommendations
Are there any
recommendations for
change?
Procedure 1 Name Manual handling
Loss of
paper
Maintaining
the records
Handling papers
and documents for
a long time
Creating different folders
and files
No proper
record
Maintaining
the records
Effective and useful
record can be
maintained
Maintain everyday
records
Lack of
reference
Maintaining
the records
Reference can be
used for further
review into the
matter
Numbering and naming
the file properly.
Procedure 2 Name Injury management
Frequent
incidents
Manage and
prevent
injuries
Reduction in the
incidents
No
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Dat
e
Issue
identified
Intended
action
Effectiveness?
How do the
existing procedures
maintain the
health, safety and
security of team
members?
Recommendations
Are there any
recommendations for
change?
Serious
injuries
and
unable to
work
Being alert
and careful
Prevention of
mishaps
Taking required
measures
No free
space to
walk
Creating
spaces
Free movement No
Procedure 3 Name Accident investigation
Lack of
knowledge
of the
accident
Analyse and
record the
accident
This will provide
the reason because
of which the
accident took place
Consulting and
discussing with the
higher-level managers
C) when all documents are finished and you have advised and received
response from your manager via email you are to copy and paste the
emails in the space below as evidence of your communication and
approval.
Note: you must use the official student seta email address.
Students will be emailing the manger and receive a response with feedback and
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
copying and pasting all in this space.
Activity 2:
Communicate new procedures
Role-Play 4: You need to conduct a team meeting with the team members and
management. You need to use appropriate tools and documentation during the
meeting, for example, copies of the agenda and handouts are to be given to the
assessor prior to the meeting.
Your assessor will use the provided checklist to assess your performance during
the meeting. You are to run a team meeting outlining the three new procedures
you identified in activity During the meeting, you must include the following:
 Explanation of new and relevant WHS procedures and information.
 Any changes to WHS policies as a result of this.
 Any changes to hazard identification, risk assessment or reporting.
 Ask for input from team members about the new WHS procedures.
 Outline how the team’s ideas can be applied to the new WHS procedures.
 Outline when and how the new procedures will be rolled out to all team
members.
 If there will be conflict in team members you need to resolve that conflict or
issue and refer to the relevant authority.
 Explanation of how the new procedures comply with WHS legislation or
hospitality industry safety codes of practice/standards.
 Explanation of where documents of the new procedures can be accessed.
 You are required to provide your and staff members’ feedback about the WHS
management practices to the designated person.
 Discuss short, medium and long term plan in implementation, coaching and
mentoring
 Explain and discuss the expectations and roles and responsibilities of the team.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Your assessor will complete the following checklist. You must print it and organise to
have it completed and then upload it when you are submitting this assessment task for
marking. Your assessor will not complete the marking of any of the role-plays or this task
if this form is not completed and uploaded with this task.
Does the student meet the following criteria Yes No
Organised and distributed agenda. ☐ ☐
Explained three new WHS procedures. ☐ ☐
Used oral communication skills to explain WHS procedures and
information on safe work practices. ☐ ☐
Consulted with staff about new WHS procedures. ☐ ☐
Listened to and used team feedback to identify ways to improve
WHS procedures. ☐ ☐
Provided an opportunity for staff members to contribute their
views on current and future WHS management practices. ☐ ☐
Outlined how and when the new WHS procedures would be rolled
out. ☐ ☐
Explained how the new procedures comply with WHS legislation or
industry codes of practice/standards. ☐ ☐
Explained any training that team members will undergo for the
new procedures. ☐ ☐
Used effective Communication to foster open and supportive
communication within the team and shared information. from
wider business environment
☐ ☐
Discussed the organisation plans and goals with team members in
order to develop team plans. ☐ ☐
Communicated roles and responsibilities with team members and
delegated tasks accordingly using effective communication skills
such as asking questions, giving and receiving feedback
☐ ☐
Evaluated team member skills and provide opportunities for
individual development by proper monitoring performance and
adequate guidance, mentoring and coaching.
☐ ☐
Effectively overcome communication barriers in providing ☐ ☐
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
effective support and motivation to a team.
Motivated individual and team to perform effectively to achieve
the performance and goals. ☐ ☐
Asked about feedback from team members and effectively
provided recognition and rewards for team achievements ☐ ☐
Feedback:
Task is Satisfactory ☐ ☐
Assessor initials and date
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Activity 3: Monitor WHS procedures
Role-Play 5: Implement the three WHS procedures and practices that you identified in
activity 1 in order to compliance with state or territory occupational health
and safety or WHS legislation.
So you can complete this satisfactory you are to:
 Monitor work operations and the use of the three new procedures in
your area of responsibility, over a one-week period.
 You need to monitor effectiveness of control measures in workplace
and if you find any hazards or inadequacies resolve or report to the
appropriate person.
 Your assessor will nominate a person for you to monitor and also select
the procedures you will be monitoring the person for.
 You must discuss when the colleague will be coming next so you can
observe their skills using and following the procedure and then will be
able to observe them over the week when they are attending classes.
 Only then you are to complete and advise on the success of the team
member following the procedure.
Role-Play 6: You need to implement risk control methods to avoid risk for employees
and refer to appropriate person if the control of risks is out of control.
Report on issues of non-compliance with the new WHS procedures and
work health and safety legislation, procedures and safe work practices.
Document any action you intend to take as a result of your observations
(hazards identified through staff processes, who you will notify or consult
with, training needs identified, reports to be completed, etc.)
Briefly comment on the effectiveness of existing procedures in maintaining
the health, safety and security of personnel and any recommendations for
change.
Monitoring Template:
Dat
e
Issue
identified
Intended
action
Effectiveness?
How do the
existing
procedures
maintain the
health, safety and
security of team
members?
Recommendations
Are there any
recommendations for
change?
Slipping and
falling
Clean up
spills and
Recently, an
incident took
place in which
one off the staffs
Use proper mats or area
rugs.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Dat
e
Issue
identified
Intended
action
Effectiveness?
How do the
existing
procedures
maintain the
health, safety and
security of team
members?
Recommendations
Are there any
recommendations for
change?
was injured as he
fell in the
workplace.
Workplace
violence
Creating
peace within
the workplace
Steps are taken
by the team
leader to maintain
peace and unity
Better relationship can
be maintained between
the employees by
maintaining effective
work culture.
Communicable
diaereses
Handling the
HR
compliance
and internal
matters
There have few
cases of
communicable
diseases.
Culling resources by
recognising the disease.
Ergonomic
injuries
Providing
training to
prevent
repetitive
injuries.
Very common
especially in
employees.
Encouraging proper
posture to prevent
injuries.
Activity 4: Training evaluation
Scenario:
On your regular monitoring inspection, you have identified that some of the staff
members are still not doing their work according to WHS and safe work practices. You
need to conduct a training for them by following tasks:
Role-Play 7: Select an area in relation to work health and safety.
Observe, monitor and analyse an employee’s proficiency in completing the
required tasks over a week. Make arrangements for fulfilling training needs
according to the needs of WHS practices for the employees in workplace.
Document your observations in a training needs analysis and make
recommendations for further training required. Organise and implement
the appropriate training for the staff members.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Monitor the effectiveness of the training provided to staff members and
make required adjustments accordingly.
Save the template locally to your computer and complete the information
regarding the training needs of the employee you have monitored. Save
and submit your template to your assessor when completed.
At the end you must receive feedback about the training and evaluation.
TRAINING NEEDS ANALYSIS
Employee: Job role:
Task breakdown
or
skills/knowledge
required to
perform task
Employee
skills/knowledge
displayed
Competency
demonstrated in
this task?
(Yes/No)
Further training
required?
Yes/No
(Include details)
Taking
responsible care
for health and
safety of the
employees.
Being alert and active
No
Training is needed for
making the
employees more
alert about their
responsibilities
Identifying the
hidden hazards
Proper evaluation skill
No Training for
recognising the
potential hazards.
Communicating
and recording
the risk.
Communication skill Yes The employees have
good communication
skill.
Reviewing the
risk
Being dedicated and
must have knowledge
No Regular review of the
potential hazards is
essential. The
employees must be
well-trained and
possess this skill.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Employee: Job role:
Task breakdown
or
skills/knowledge
required to
perform task
Employee
skills/knowledge
displayed
Competency
demonstrated in
this task?
(Yes/No)
Further training
required?
Yes/No
(Include details)
Additional comments:
Feedback from staff member about training and
implementation of new procedures. Yes No
Was the training well structure for your needs ☐ ☐
Did you understand all about the training and the subject being
covered ☐ ☐
Provide any ideas for
improvement.
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Your assessor will complete the following checklist. You must print it and organise to
have it completed and then upload it when you are submitting this assessment task for
marking. Your assessor will not complete the marking of any of the role-plays or this task
if this form is not completed and uploaded with this task.
Does the candidate meet the following criteria Yes No
a) Explained relevant WHS information to personnel. ☐ ☐
b) Coordinated the consultative processes. ☐ ☐
c) Provided opportunity for staff members to contribute their views on
current and future WHS management practices. ☐ ☐
d) Participated in risk assessments. ☐ ☐
e) Implemented workplace health and safety procedures in three real or
simulated situations. ☐ ☐
f) Monitored adherence to three workplace health and safety
procedures. ☐ ☐
g) Completed a risk assessment. ☐ ☐
h) Identified WHS training needs based on staff monitoring. ☐ ☐
i) Organised and provided training for staff members. ☐ ☐
j) Coordinated risk assessments, WHS training and the maintenance of
records in relation to three situations specified. ☐ ☐
k) Monitored the effectiveness of the WHS system and identified:
a. required adjustments
b. staff training needs.
☐ ☐
l) Demonstrated management practices that must be implemented for
compliance with state or territory occupational health and safety
(OHS) or WHS legislation during the three situations.
☐ ☐
m) Knows the purpose of data and reports to provide reliable and timely
input into the management of workplace health, safety and security. ☐ ☐
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page

Assessment Tasks
Qualification: SIT50116 Diploma of Hospitality Management
Cluster number and
name:
HD 1.1 Lead and manage people and implement WHS in the workplace
Units of competency: `
SITXHRM003 Lead and manage people
Student’s ID: Please advise all students to insert their ID this column and on all pages, they
submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Appendix 1: WHS policies and procedures
1. http://www.legislation.vic.gov.au/Domino/Web_Notes/LDMS/LTObject_Store/
LTObjSt5.nsf/DDE300B846EED9C7CA257616000A3571/
DDD3370D63546CB4CA257761003EC5C2/$FILE/07-54sr001.pdf
2. https://www.business.gov.au/info/run/workplace-health-and-safety/whs-oh-and-s-acts-
regulations-and-codes-of-practice
3. https://www.safeworkaustralia.gov.au/law-and-regulation/model-whs-laws
4. https://www.marsdenjacob.com.au/cms/images/stories/MJA/whs-information-issues-
paper.pdf
HD_1.1_Assessment Tool - Marking Guide V.4 Issued 20 January 2020 Page