Assessment Workbook 2 - Compliant Aged Care Practice

Assessment Workbook 2 for CHC33015 Certificate III in Individual Support covering Compliant Aged Care Practice. Includes knowledge assessment and practical assessment with case studies. Learn about competency based assessment, assessment requirements, assessment methods, and more.

CHC33015Certificate III
in
Individual Support
Compliant Aged Care
Practice
V1.6Produced 11 September 2018
Copyright © 2016Compliant Learning Resources. All rights reserved. No part of this publication
may be reproduced or distributed in any form or by any means, or stored in a database or retrieval
system other than pursuant to the terms of the Copyright Act 1968 (Commonwealth), without the
prior written permission of
Compliant Learning Resources
Assessment Workbook 2

Version control & document history
Date Summary of modifications made Version
02 June 2016 Version 1 final produced following assessment
validation. 1.0
23 August 2016 Added ‘ethical’ in Knowledge Assessment, Part 1,
question 3. 1.1
16 September
2016
Modifications on the following:
- Reworded Knowledge Assessment
Part 1: Question 3
- Added response field for Project 2:
Self-Reflection Task 2 ‘Sources of
information’
1.2
3 October 2016 Modifications on the following:
Contextualised content to individual support. 1.3
2 February
2017
Removed guidance on Case Study – Case 2
Question 6 1.4
25 August 2017 Added url to hyperlink 1.5
11 September
2018
added parameter to question in case study 2 role
play task 1.6
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TABLE OF CONTENTS
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INSTRUCTIONS....................................................................................4
WHAT IS COMPETENCY BASED ASSESSMENT...........................................4
THE BASIC PRINCIPLES OF ASSESSING NATIONALLY RECOGNISED TRAINING5
THE DIMENSIONS OF COMPETENCY........................................................6
REASONABLE ADJUSTMENT..................................................................7
THE UNIT OF COMPETENCY..................................................................9
ASSESSMENT REQUIREMENTS.............................................................10
ASSESSMENT METHODS.....................................................................11
RESOURCES REQUIRED FOR ASSESSMENT.............................................11
ASSESSMENT WORKBOOK COVER SHEET..............................................12
IMPORTANT REMINDER......................................................................13
KNOWLEDGE ASSESSMENT.................................................................13
Part 1: Ethical and legal requirements for direct client care......................................13
Part 2: Safe work practices for direct client care........................................................33
PRACTICAL ASSESSMENT....................................................................47
Instructions to Student................................................................................................47
Part 1: Case Study Assessment...................................................................................47
Part 2: Project Assessment..........................................................................................47
CASE STUDIES..................................................................................48
Case 1: The Case of Anna Bentley...............................................................................48
Case 2: The Case of Dennis Kyle.................................................................................56
WORKBOOK CHECKLIST.....................................................................73
FEEDBACK........................................................................................ 74
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INSTRUCTIONS
The questions in this workbook are divided into two categories.
These questions are all in a short answer format. The longer questions
requiring creative thought processes are covered in the case studies
assessment. You must answer all questions using your own words.
However you may reference your learner guide to complete this
assessment.
WHAT IS COMPETENCY BASED ASSESSMENT
The features of a competency based assessment system are:
 It is focused on what learners can do and whether it meets the
criteria specified by industry as competency standards.
 Assessment should mirror the environment the learner will
encounter in the workplace.
 Assessment criteria should be clearly stated to the learner at
the beginning of the learning process.
 Assessment should be holistic. That is it aims to assess as
many elements and/or units of competency as is feasible at
one time.
 In competency assessment a learner receives one of only two
outcomes – competent or not yet competent.
 The basis of assessment is in applying knowledge for some
purpose. In a competency system, knowledge for the sake of
knowledge is seen to be ineffectual unless it assists a person
to perform a task to the level required in the workplace.
 The emphasis in assessment is on assessable outcomes that
are clearly stated for the trainer and learner. Assessable
outcomes are tied to the relevant industry competency
standards where these exist. Where such competencies do
not exist, the outcomes are based upon those identified in a
training needs analysis.
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Definition of competency
Assessment in this context can be defined as:
 The fair, valid, reliable and flexible gathering and recording of
evidence to support judgement on whether competence has
been achieved. Skills and knowledge (developed either in a
structured learning situation, at work, or in some other
context) are assessed against national standards of
competence required by industry, rather than compared with
the skills and knowledge of other learners.
THE BASIC PRINCIPLES OF ASSESSING
NATIONALLY RECOGNISED TRAINING
Developing and conducing assessment, in an Australian vocational
education and training context, is founded on a number of basic
conventions:
The principles of assessment
 Assessment must be valid
o Assessment must include the full range of skills and
knowledge needed to demonstrate competency.
o Assessment must include the combination of knowledge
and skills with their practical application.
o Assessment, where possible, must include judgements
based on evidence drawn from a number of occasions and
across a number of contexts.
 Assessment must be reliable
o Assessment must be reliable and must be regularly
reviewed to ensure that assessors are making decisions in
a consistent manner.
o Assessors must be trained in national competency
standards for assessors to ensure reliability.
 Assessment must be flexible
o Assessment, where possible, must cover both the on and
off-the-job components of training within a course.
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o Assessment must provide for the recognition of
knowledge, skills and attitudes regardless of how they
have been acquired.
o Assessment must be made accessible to learners though a
variety of delivery modes, so they can proceed through
modularised training packages to gain competencies.
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 Assessment must be fair and equitable
o Assessment must be equitable to all groups of learners.
o Assessment procedures and criteria must be made clear to
all learners before assessment.
o Assessment must be mutually developed and agreed upon
between assessor and the assessed.
o Assessment must be able to be challenged. Appropriate
mechanisms must be made for reassessment as a result of
challenge.
The rules of evidence (from Training in Australia by M Tovey, D
Lawlor)
When collecting evidence there are certain rules that apply to that
evidence. All evidence must be valid, sufficient, authentic and current;
 Valid
o Evidence gathered should meet the requirements of the
unit of competency. This evidence should match or at least
reflect the type of performance that is to be assessed,
whether it covers knowledge, skills or attitudes.
 Sufficient
o This rule relates to the amount of evidence gathered It is
imperative that enough evidence is gathered to satisfy the
requirements that the learner is competent across all
aspects of the unit of competency.
 Authentic
o When evidence is gathered the assessor must be satisfied
that evidence is the learner’s own work.
 Current
o This relates to the recency of the evidence and whether
the evidence relates to current abilities.
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THE DIMENSIONS OF COMPETENCY
The national concept of competency includes all aspects of work
performance, and not only narrow task skills. The four dimensions of
competency are:
 Task skills
 Task management skills
 Contingency management skills
 Job role and environment skills
REASONABLE ADJUSTMENT
Adapted Reasonable Adjustment in teaching, learning and assessment
for learners with a disability - November 2010 - Prepared by -
Queensland VET Development Centre
Reasonable adjustment in VET is the term applied to modifying the
learning environment or making changes to the training delivered to
assist a learner with a disability. A reasonable adjustment can be as
simple as changing classrooms to be closer to amenities, or installing a
particular type of software on a computer for a person with vision
impairment.
Why make a reasonable adjustment?
We make reasonable adjustments in VET to make sure that learners with
a disability have:
 the same learning opportunities as learners without a disability
 the same opportunity to perform and complete assessments as
those without a disability.
Reasonable adjustment applied to participation in teaching,
learning and assessment activities can include:
 customising resources and assessment activities within the training
package or accredited course
 modifying the presentation medium learner support
 use of assistive / adaptive technologies
 making information accessible both prior to enrolment and during
the course
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 monitoring the adjustments to ensure learner needs continue to be
met.
Assistive / Adaptive Technologies
Assistive / adaptive technology means ‘software or hardware that has
been specifically designed to assist people with disabilities in carrying
out daily activities’ (World Wide Web Consortium - W3C). It includes
screen readers, magnifiers, voice recognition software, alternative
keyboards, devices for grasping, visual alert systems, digital note takers.
IMPORTANT NOTE
Reasonable adjustment made for collecting candidate assessment
evidence must not impact on the standard expected by the workplace, as
expressed by the relevant Unit(s) of Competency. E.g. If the assessment
was gathering evidence of the candidates competency in writing,
allowing the candidate to complete the assessment verbally would not be
a valid assessment method. The method of assessment used by any
reasonable adjustment must still meet the competency requirements.
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THE UNIT OF COMPETENCY
The units of competency specify the standards of performance required
in the workplace.
This assessment addresses the following unit(s) of competency from
CHC33015 -Certificate III in Individual Support.
CHCLEG001 - Work legally and ethically
1. Identify and respond to legal requirements
2. Identify and meet ethical responsibilities
3. Contribute to workplace improvements
HLTWHS002 - Follow safe work practices for direct client care
1. Follow safe work practices for direct client care
2. Follow safe work practices for manual handling
3. Follow safe work practices for infection control
4. Contribute to safe work practices in the workplace
5. Reflect on own safe work practices
For complete copies of the above units of competency:
Download them from the TGA website: www.training.gov.au
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ASSESSMENT REQUIREMENTS
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied in understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments
must be conducted under
The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of
Competency
Assessment Activities
CHCLEG001
HLTWHS002
Written Questions  
Case Studies  
Project Assessment  
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ASSESSMENT METHODS
1. Written questions
- Written assessments to test students’ understanding of
underpinning knowledge, concepts and/or theories relevant to
the units of competency included in this subject
2. Case Studies
- Detailed scenarios and simulated environments providing all
necessary information required to complete relevant tasks and
activities
3. Project Assessment
- Independent practical assessment tasks relevant to the
workplace
RESOURCES REQUIRED FOR ASSESSMENT
Student will need access to:
- A video recorder to document completion of a role play
activity
- A volunteer to play the role of a care facility supervisor
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ASSESSMENT WORKBOOK COVERSHEET
WORKBOOK: WORKBOOK 2
TITLE: Compliant Aged Care Practice
FIRST AND SURNAME: Vasanth kumar kakarlapudi
PHONE: [phone]
EMAIL: [e-mail]
Please read the Candidate Declaration below and if you
agree to the terms of the declaration sign and date in
the space provided.
By submitting this work, I declare that:
 I have been advised of the assessment requirements, have
been made aware of my rights and responsibilities as an
assessment candidate, and choose to be assessed at this time.
 I am aware that there is a limit to the number of submissions
that I can make for each assessment and I am submitting all
documents required to complete this Assessment Workbook.
 I have organised and named the files I am submitting
according to the instructions provided and I am aware that my
assessor will not assess work that cannot be clearly identified
and may request the work be resubmitted according to the
correct process.
 This work is my own and contains no material written by
another person except where due reference is made. I am
aware that a false declaration may lead to the withdrawal of a
qualification or statement of attainment.
 I am aware that there is a policy of checking the validity of
qualifications that I submit as evidence as well as the
qualifications/evidence of parties who verify my performance
or observable skills. I give my consent to contact these parties
for verification purposes.
Name :Vasanth kumar
kakarlapudi
Signature:
Vasanth
Date:
05/08/2019
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IMPORTANT REMINDER
The First Aid unit is a pre-requisite for vocational placement.
It is to be completed at another RTO provider of your choice.
See Workbook 7 for details.
KNOWLEDGE ASSESSMENT
The knowledge assessment is divided into two parts:
1) Ethical and legal requirements for direct client care
2) Safe work practices for direct client care
Part 1: Ethical and legal requirements for direct client
care
1. Briefly explain how the following legal and ethical considerations are
applied in organisations providing care services:
Guidance: Provide examples where necessary e.g. specific legislation, codes of
practice which are relevant to the legal and ethical considerations listed.
a) children in the
workplace
A childcare worker's main legal obligation
guarantees the safety of the kids. They have to
comply with state rules including first aid and
CPR and emergency planning, such as fires or
tornadoes. Childcare employees are required,
even if they do not have concrete evidence of
their abuse, to report all suspected instances
of child abuse or negligence to Child
Protection Services (CPS).
b) codes of conduct In offering care, a health care provider
encourages an environment in which person,
family and community human rights, values,
customs and religious beliefs are respected.
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In the field of resource allocation, access to
health care and other social and economic
services it advocates for equity and social
justice
c) codes of practice The nurse is personally responsible for nursing
and for preserving competence through
continuous learning. The nurse always has
private norms that represent the profession
and improve its picture and public trust. The
nurse works to promote and sustain a culture
of exercise which fosters ethical conduct and
openness to dialogue.
Legal and ethical considerations from
organisation point are discrimination,
dissatisfied customers, harassment. Ethical
considerations like maintaining confidentiality,
do not harm to anyone
d) complaints
management
Claims provide the customers and their
caregivers with distinctive data on the quality
of healthcare. Complaint management offers
plaintiffs with the chance to efficiently
resolved their problems, guarantees
appropriate management of any recognized
hazards and intervention to minimize or
eliminate them. The systematic recording and
resolution of problems, hazards, and
complaints through the Incident Information
Management System (IIMS) is a important
element of complaints management.
e) continuing
professional
education
Continued career development needs that
nurses and siblings complete a minimum
amount of hours of continuing professional
development (CPD) directly related to the
practical context of a nursing career or
siblings.
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f) Discrimination A main requirement for personnel is to
guarantee that patients and employees are not
discriminated against and that equality,
equality and human rights legislation are
respected. In successive governments, district
nurses are needed to comply with a variety of
anti-discrimination laws.
g) dignity of risk A refusal to any individual with disability is to
further cripple his healthful living with his fair
share of risk experiences. Mentally challenged
individuals with complete human dignity and
bravery can, may and must react to risk of life.
h) duty of care The principle of care obligation is that you
should prevent actions or omissions that might
reasonably be expected to damage others. This
implies care provider must take care to
anticipate and avoid hazards for their
customers.
i) human rights:
Universal declaration of
human rights
This includes the right of care to be chosen or
refused and to accept or reject the right to
treatment or to eat; the right to receive
respect, the right to informed consent and to
be free of non-consensual medical treatment,
such as enforced or compulsory sterilization as
well as the right to confidentiality and dignity.
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j) human rights:
relationship between
human needs and
human rights
ICN admits that all human rights are
interdependent and indivisible and that the
health and welfare of people can be affected
when their human rights are breached in any
category.
k) ) human rights:
frameworks,
approaches and
instruments used in
the workplace
National nursing groups must guarantee that
nurses can seek private counsel, counsel, help
and aid in the context of challenging human
rights circumstances through an efficient
system. The ICN urges the NNAs to urge their
governments to comply with their human
rights commitments and to implement law-
making or other equitable healthcare
measures.
l) informed consent This needs the patient to be legally notified or
his or her replacement person of the hazards,
advantages and options. Legal consent
documentation is provided by a signature on
the consent form. Ethically, consent concerns
patient independence, which means that the
patient knows the therapy and freely approves
it.
m) mandatory reporting State legislation also specifies when a nurse's
obligation to report abuse and neglect is
compulsory. It means that a nurse cannot
advise a parent, but the nurse must inform the
law enforcement that its young person has
been assaulted without the consent of the
child.
n) practice standards Caregivers advocate ethical and fair care
practices through the creation and
sustainability of settings which support
accepted professional practice norms, since
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the environment and the freedoms of
caregivers affect nursing practices and
morality. Clinicians enhance the environment
of exercise through refusal to exercise in ways
that negatively affect the quality of healthcare.
o) practitioner/client
boundaries
Nurses must examine disputes between their
own private and occupational values and the
values and interest of others accountable for
the care and decision-making of patients, and
solve such disputes in ways which guarantee
the safety of patients and advance the best
interests of the patient.
p) privacy,
confidentiality and
disclosure
The ethical duty of confidentiality concerns a
person or organization's obligation to protect
the data entrusted to him. The ethical
obligation to safeguard data from
unauthorized access, use, divulgation,
alteration, loss or robbery shall be
incorporated into this ethical duty.
q) policy frameworks Nursing administrators evaluate policies and
practices, identifying hazards that could arise
in connection with unknown violations of
human rights, for reduced quality of care. In
their organisations and outside of their
societies, nursing managers actively
encourage a caring, fair, inclusive, and
cooperative atmosphere.
r) records management Whether an individual write by hand or enter
in electronic devices, it can be summarize the
general values of record keeping by stating
that whatever they write or enter must be fair
and precise and non-offensive, and should not
violate patient confidentiality.
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s) rights and
responsibilities of:
- workers
- employers
- clients
Guidance: Provide at least
two (2) examples of
rights and
responsibilities for
each.
In healthcare the right to fair and equal
treatment implies that all patients be treated
fairly and on an equal footing. In compliance
with the Code, caregivers are obliged,
regardless of the factors contributing to the
health condition, to provide equal treatment
that complies with the "inherent dignity, value
and unique attributes of every person"
Employers rights: right to respect individual
human dignity and privacy. Provide services
available to meet their needs.
Responsibilities: Safe work environment, safe
enter and exit from the work place.
t) industrial relations
legislation relevant
to employment
conditions of role
All employers are entitled to appoint, relocate
and expect decent performance from their
staff in accordance with the correct processes.
Employers are however not entitled to:
discrimination against current or potential
workers
u) work health and
safety
The safety of patients is essential and cannot
be underestimated–nor can the safety of
nurses in the work environment. Additional
safety issues for nurses are addressed in the
OSHA Memo. OSHA, which enforces the 1970
Occupational and Safety Health Act,
guarantees that employers provide employees
with a secure and healthy workplace and
comply with OSHA rules.
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2. Briefly explain the consequences if the following legal and ethical
considerations are breached:
a) children in the
workplace
The implications of a violation include dealing
with the effects of proceedings, loss of
commercial relations and termination of
employees
b) codes of conduct The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
c) codes of practice e The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
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d) complaints
management
The implications of a violation include dealing
with the effects of proceedings, loss of
commercial relations and termination of
employees
e) continuing
professional
education
Professional education is important for health
care providers as it will help them in providing
proper care to the patients.
f) discrimination The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
g) dignity of risk The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
h) duty of care The legal consequences of health care
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practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
i) human rights The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
j) informed consent Informed consent is the factor in the health
care which refers to the ethical consideration
of the care professional in terms of the
information regarding the patient. In this
context, it can be stated that if the carer would
breach the regulations of the informed consent
that is without the decision or validation of the
patient the information would be provided to
others or declining the health care for the
patient. In this situations the ethical and legal
standards of Human rights and health care
would be breached and may lead to the
suspension of the license of the carer as well.
Moreover, the situation can affect the health
outcome of the patient and the privacy as well
which would be considered as the criminal
offense against the carer. Hence, the
consideration of the informed consent would
be important for the carer and should be
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followed with higher priority as well.
k) mandatory
reporting
The implications of a violation include dealing
with the effects of proceedings, loss of
commercial relations and termination of
employees.
l) practice standards The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
m) practitioner/client
boundaries
The implications of a violation include dealing
with the effects of proceedings, loss of
commercial relations and termination of
employees.
Relationships based on openness, trust and
good communication will enable practitioners
to work in partnership with their patients or
clients. An important part of the practitioner-
patient/client relationship is effective
communication. Practitioners have ethical and
legal obligations to protect the privacy of
people requiring and receiving care. Patients
or clients have a right to expect that
practitioners and their staff will hold
information about them in confidence, unless
information is required to be released by law
or public interest considerations
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n) privacy,
confidentiality and
disclosure
The implications of a violation of
confidentiality include dealing with the effects
of proceedings, loss of commercial relations
and termination of employees.
o) policy frameworks The implications of a violation include dealing
with the effects of proceedings, loss of
commercial relations and termination of
employees
p) records
management
The implications of a violation include dealing
with the effects of proceedings, loss of
commercial relations and termination of
employees
q) rights and
responsibilities of
workers, employers
and clients
The legal consequences of health care
practitioners are linked to elevated
professional standards in license, state and
federal law, the scope of the practice and a
government expectation. If the practice of a
nurse falls short of acceptable norms of care
and skill, the nurse is subject to lawsuit.
Professional litigation and review of licences
can lead in a reproach or loss of a nurse's
licence.
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r) industrial relations
legislation relevant
to employment
conditions of role
The implications of a violation of
confidentiality include dealing with the effects
of proceedings, loss of commercial relations
and termination of employees
s) specific legislation
in the area of work
– objectives and key
components
The implications of a violation of
confidentiality include dealing with the effects
of proceedings, loss of commercial relations
and termination of employees, and also
suspension of licence to operate the business.
t) work health and
safety
Violation of Health and Safety Rules is a
criminal offence and may lead to a prosecution
of the company or an employee manager by a
suitable enforcement agency for health and
safety, as well as punishments or prisons if
found guilty.
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3. Briefly explain how legal and ethical considerations can impact
individual workers who work in community services and in the health
care context.
When interacting with other specialists, social workers may also
experience legal and ethical problems. As per NASW Code of conduct,
healthcare workers are legally and ethically liable to respectfully treat
their co-workers, work with several other professionally to solve ethical
conflicts, prevent sexual interactions with supervisors or students, seek
advice and advice from other co-workers if this is in the patient's best
interests and report unethical behavior by co-workers. It may be a
challenge for the social worker to discuss its issues with her colleague
to report unethical behavior by peers.
.
4. Briefly explain the similarities and differences that may exist
between legal and ethical frameworks.
a) similarities Laws are generally produced on the basis of a
certain society's moral values. They portray the
fundamental conduct of people. In another word,
regulations constitute human behaviour, that is,
ethical conduct, as the minimum norms. In addition,
legislation and morality are both systems that retain
and discourage the violation of a set of moral values.
Both give instructions to individuals on what they
can or cannot do in certain cases. In a word, the aim
is to make individuals profit from a well-regulated
culture.
b) differences Between ethics and legislation there are many
differences. First, ethics emerges from a people's
knowledge of what is correct and incorrect when
governments write and approve legislation. This
implies that ethics can differ from person to person,
given that there may be distinct views about a
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particular subject, but regulations obviously define
what is illegal regardless of how individuals argue.
Ethics are not well-defined to some extent, but
legislation is accurate. Ethics can also be
characterized by considering whether individuals
are punished when the rules are violated. When they
violate ethics no one will be penalized; but those
who violate law will be punished by the officials
concerned. Action can also be unlawful, but it can be
moral.
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5. Briefly explain the interrelationship differences that may exist
between legal and ethical frameworks.
Ethics and regulations and close connections, because regulations
constitute human beings ' minimum ethical behaviour, but they differ
from many elements. Ethics gives instructions for individuals on how to
conduct themselves in order to develop a peaceful society; however,
regulations implement penalties. Ethics and regulations sometimes do
not necessarily overlap, but both combined define how individuals
should act in society.
6. List two examples of legal issues that commonly arise in an
individual support setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.
a) Inhabitant’s engaging in dangerous behaviours
b) Discrimination and harassment
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7. List two examples of ethical issues that commonly arise in an
individual support setting.
Guidance: Provide responses which are only relevant to the work role of an
individual support worker.
a) decision‐making and other challenges in end‐of‐life care
b) resident's privacy and behaviour
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8. Answer the questions that follow based on the scenario described
below:
Cindy Smith is a new resident at Lotus Compassionate Care. While
you were preparing her breakfast, she shared with you how she
was “put away” in the centre. A couple of months ago she had
spent some time in the hospital due to a major surgery. During this
time, her son offered to help manage her finances. She said that
she thought it seemed like a good idea at the time, so she signed an
Enduring Power of Attorney, not fully knowing the extent of the
power she handed over to her son.
When she went home about two months later, she checked her
bank statements and found that her bank balance dropped by
$25,000. Another month later, she found that the house was being
sold, and she was being asked to choose a home.
a) Briefly explain how you will respond to the situation described
above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
I will inform to supervisor about the condition about cindy smith and I
wont share with any one in the care because of financial matters, so
supervisor can take decisions and I will ask him about the decision we
have to take.
b) List one legal consideration you have to address in responding to the
given situation.
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I will provide written document to supervisor may that can be useful as
legal consideration.
c) List one ethical consideration you have to address in responding to
the given situation
Confidentiality of patient information need to be maintained.
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9. Answer the following question based on the scenario described
below:
Joshua Black is a resident at Lotus Compassionate Care. While
supporting him with his bath, you noticed rashes all over his arms
and torso. You asked him when it appeared and he casually told
you not to worry about it. He explained that Mary, the new staff,
didn’t know he was allergic to ibuprofen and gave him some for his
arthritis. He said the young lady looked really worried so he told
her not to worry about it because he’s had it before and it’s nothing
serious.
Mary is also an Individual support worker like yourself, and is not
authorised to give medication to clients.
Briefly explain how you will respond to the situation described
above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
a) Briefly explain how you will respond to the situation described
above.
Guidance: Take note of your legal and ethical responsibilities as an
Individual support worker.
The situation need to be reported immediately to the administration as
Mary does not have authority to provide medicine.
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b) List one legal consideration you have to address in responding to the
given situation.
Unintentional harm or damage to the patient.
Inform to supervisor about the rashes I found and I will provide written
document about how he got the rashes because It shouldn’t repeat
again.
c) List one ethical consideration you have to address in responding to
the given situation
Mary might get fired as consequence of the reporting of the situations.
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10. Provide an outline how workplace policies, procedures and
protocols are/should be developed and reviewed. Provide a brief
explanation for each step.
Guidance: There is a range of acceptable answers for this question;
however you must include in your explanation development processes to
ensure all policy requirements are covered, including but not limited to
consultation and mechanisms for input.
Step 1: Consultation
It should consult all appropriate stakeholders in the development of
your policies and processes, including Health and Safety officials,
contractors and staff.
Step 2: Tailor the policy to business
The policies and procedures must not only be removed from the generic
manual, but must be adapted to the needs of the business.
Step 3: Define obligations
Every policy should be brief and brief. All procedural measures should
be in clear and straightforward English. This will generate an '
auditable standard, ' which means you develop a standard to assess
whether or not your occupational health and safety requirements are
fulfilled.
Step 4: Make the policy realistic
Make sure company has the time to enforce the policy, resources and
staff. It is pointless to implement a strategy that seeks best practice if
the company is unable to follow the processes established in realistic
terms.
Step 5: Publicise the policies and procedures
Write down the policies and processes and make them accessible to all
your employees. Keep all policies and processes in one handbook where
possible and make copies accessible to all staff.
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Part 2: Safe work practices for direct client care
11. Briefly explain how the following state/territory legislations
relevant to individual support impact workplace regulations.
a) state/territory WHS
authorities
Safe Work Australia
Workplace Health and Safety Queensland
SafeWork NSW
NT WorkSafe
b) rights and
responsibilities of
employers
Guidance:
include duty of care
Protect employees and other people from
damage by demanding the elimination or
minimization of danger by duties holders.
Ensuring fair and efficient representation,
consultation and collaboration. Encourage
trade unions and employer organizations, in
order to promote changes in WHS practice,
to take a positive position.
c) rights and
responsibilities of
workers
Guidance:
include duty of care
The workers should abide by the regulation
related to WHS act. In addition, they also
have to inform any breach in WHS
regulation.
d) hazardous manual
tasks
In order to handle big and
hazardous subjects, the workers can also be
encouraged to use proper lifting methods
and abide by WHS regulation.
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e) infection control Hand washing –with frequent hand washing,
the spread of many pathogens can be
avoided. Wash your hands thoroughly after
you have visited the bathroom, prepared
meals and touched customers or machinery
for at least 15 seconds with soap and water.
With uncontrolled towels, dry your hands.
Gloves: wear gloves if you use body fluids or
body fluid equipment, touch broken skin or
molecular membrane on someone else, or
perform any other invasive procedure. Wash
your hands and use, where necessary, fresh
gloves for every customer. Do not share
private articles, apparel, razors,
toothbrushes, shavers or other private
belongings, private items – do not share
them.
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12. Briefly explain how the following state/territory legislations
relevant to individual support impact codes of practice.
Guidance: Provide examples to support your response.
a) state/territory WHS
authorities
Safe Work Australia
Workplace Health and Safety Queensland
SafeWork NSW
NT WorkSafe
b) rights and
responsibilities of
employers
Guidance:
include duty of care
Protecting workers ' health and security,
improving workplace safety results, reducing
company conformance expenses, improving
regulation agencies ' effectiveness.
c) rights and
responsibilities of
workers
Guidance:
include duty of care
The workers should abide by the code of
practice. In addition, they also have to
inform any breach in WHS regulation
d) hazardous manual
tasks
Control measures introduced must be
reviewed and amended, if needed, to ensure
they function as scheduled and to preserve a
health and safety free working atmosphere.
e) infection control It is assumed that everybody is possibly
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infectious that the grounds of excellent
infection control at work. Appropriate
processes must always be followed. Each
place of work should have a suitable kit of
first aid, with at least one first assistance
employee trained. Equipment should be
provided, if necessary, such as gloves, robes,
eyeglasses and façade shields.
“Sharps” such as needles, syringes, picks,
barrels and lancets pose a risk of injury for
anyone who may come into contact with
them if they are not disposed of correctly.
Safe disposal is necessary to minimise risk
and harm to others. there is a penalty for the
unsafe disposal of sharps and can lead to a
fine
Waste disposal is also important for infection
control. Different types of waste – general,
clinical and pharmaceutical – have different
waste management procedures that need to
be followed.
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13. Briefly explain how the following state/territory legislations
relevant to individual support impact industry standards.
Guidance: Provide examples to support your response.
a) state/territory WHS
authorities
NSW
b) rights and
responsibilities of
employers
Guidance:
include duty of care
All the employers must secure the safety of
the workers in the work places.
warn any person whom the WHS entry
permit holder reasonably believes to be
exposed to a serious risk to his or her
health or safety emanating from an
immediate or imminent exposure to a
hazard, of that risk. should loyal to
customer and employee.
c) rights and
responsibilities of
workers
Guidance:
include duty of care
Workers must use all the safety equipment
during the work.
d) hazardous manual
tasks
Hazardous manual tasks include the handling of the
heavy materials during their works.
1. safe and high-quality care and services, safe
work environment
2. be treated with dignity and respect
3. have your identity, culture and diversity valued
and supported
4. freefrom harassament
5. live without abuse and neglect
6. be informed about your care and services in a
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way you understand
7. access all information about yourself,
including information about your rights, care
and services
8. have control over and make choices about your
care, and personal and social life, including
where the choices involve personal risk
9. have control over, and to make decisions
about, the personal aspects of your daily life,
financial affairs and possessions
e) infection control Infection control is very crucial for health
care professionals as it is associated with the
safety of the patients.
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14. Consider a typical Care facility.
a) Identify three examples of hazards commonly found in Care facilities. Include at least one specific
hazard relating to manual tasks, infection control and general personal safety.
b) List two possible harmful effects that may be caused by each hazard identified.
c) List two strategies to minimise the risks posed by each hazard identified.
Hazard Possible harmful effects Strategies to minimise risk
Poor lighting
Improper medications
Handling of patients
Falls
Accidents of the patients
Lighting of areas
Use of proper equipment for the
patients
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15. Briefly outline the typical workplace procedures for hazard
identification.
For identification of the risks in the work places, at first a risk
assessment must be done and then those hazards are recorded for
future process. Review the process once in a year.
16. List three examples of basic home fire safety considerations when
working in a home-based environment.
a) Cover the open wires and heaters, I would get some professional
to take a look at that.
b) Use smoke alarms
c) Keep away the lighters from the children
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17. Identify at least two high-risk groups in aged care.
a) Aged people (More than 65 years)
b) Cognitive impaired people
18. Refer to your responses on the previous question. Briefly explain
fire safety considerations for individual support workers working
with high-risk groups in a home-based environment.
As a fire safety officers, it is the duty of the fire safety provider to
provide fire safety knowledge to the high risk groups so that they can
feel safe during the fire emergency. They should be given light-weight
fire extinguisher. When dealing with high risk groups you need a plan
and and they also need to know the plan and escape procedure.
19. Name three behaviours that may contribute to fire injuries and
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fatalities when working in a home-care environment.
a) Lack of proper safety equipment use
b) Poor knowledge regarding the fire safety
c) Poor fire exit system
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20. Complete the table below by outlining the prescribed placement,
installation and maintenance of a smoke alarm in the home.
Guidance: You may refer to the provisions specific to your home
state/territory.
State/Territory State or territory must look into the
installation of the alarm.
What are the legal
responsibilities of
homeowners to install
working smoke alarms in
their homes?
It is the duty of the home owner to install the
smoke alarm as it is their legal
responsibility.
What is the prescribed
placement of smoke
alarms within a house?
It must be installed inside each bedroom,
sleeping area and every levels of the home.
What are the testing and
maintenance
requirements for smoke
alarms?
Checking must be done once in a month for
the checking the batteries and in every six
months the vacuum dust must be removed.
21. List three examples of risks to Individual support workers’
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personal safety when working in a home-based environment.
a) Infection control
b) Manual handling
c) Slip, trip and fall
22. List three common sources of infection and ways to minimise the
transfer of infection within the care facility.
Sources of infection How to minimise their transfer
within the care facility
a) Blood sample a) Handle blood sample
carefully
b) Use of needle b) Use of safety gloves
c) Sharp edged equipment c) Use of safety gloves
23. List two examples of practices to minimise musculoskeletal
injuries to self as support worker and to clients.
Guidance: At least one response should refer to the self and at least
one should refer to the clients.
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a) Avoid awkward postures for prolonged period
b) Reduction of loads by using technologies during manual material
handling
24. Consider a typical Care facility and answer the questions that
follow.
a) List two examples of emergency procedures typically
implemented in care facilities.
Provide an outline of each emergency procedurethat you have
identified.
i. Evacuation.
There must be a particular evacuation way through which
people can exit during the emergencies
ii. Adequate fire safety
The fire safety system must be well maintained in order to
minimize fire hazards.
b) List two examples of WHS policies and procedures typically
implemented in care facilities.
Briefly describe the WHS policies and procedures that you
have identified.
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i. Taking reasonable care for the health and safety of the workers of
the work places
ii. Use of proper safety equipment during the manual lifting of
patients from bed to chair.
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PRACTICAL ASSESSMENT
Instructions to Student
This section of this workbook covers the assessment of your skills
relevant to the performance evidence requirements included in Subject
2.
This assessment is completed using simulated tasks based on given
case study scenarios. You will not need access to a workplace or a care
facility to complete these tasks.
This practical assessment will assist your completion of the assessment
activities relevant to the requirements of the units covered in this
workbook:
Assessment Activities
Part 1: Case Study Assessment
 Case Study: Anna Bentley
 Case Study: Dennis Kyle
Part 2: Project Assessment
 Project 1 – Identify legal requirements and
ethical responsibilities
 Project 2 – Self-reflection
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CASE STUDIES
Case 1: The Case of Anna Bentley
This is Anna and her daughter Julia.
Anna is 82 years old and has been a
resident of Lotus Compassionate
care for two years. Julia is Anna’s
only child.
Although Julia did not like the idea
of her mother living in a home,
Anna convinced Julia that it was the
best for both of them.
Julia is 36 years old and has never been married. Anna believes that she
is the only reason why Julia has not settled down yet. Anna believes her
daughter shouldn’t be spending all of her free time taking care of her
mother. She wants Julia to live a life of her own.
Apart from Anna’s arthritis which makes it difficult for her to move
around, Anna’s mind and body is very healthy for her age.
Scenario 1:
Anna has been recently diagnosed with stage 2breast cancer. Having
caught the cancer at an early stage, the doctor advised Anna to
consider having a mastectomy and chemotherapy. Anna refused the
surgery and treatment fearing how risky and difficult it will be at her
age.
Anna made arrangements to make sure she will be ready if her
condition worsens. Although she has never needed a substitute
decision-maker (SDM), Anna appointed her sister-in-law, Cynthia, as
her SDM should one be needed.
Anna also signed a refusal of treatment certificate (advanced care
directive), which includes a do-not-resuscitate order.Anna has asked
the centre and her sister not to let Julia know of her cancer and her
decision not to have the treatment.
Rose, an individual support worker,has been providing care for Anna
since she moved to the centre. She has become really good friends with
both Anna and Julia. She thinks Anna is making a mistake by not taking
the treatment.
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1) Identify two (2) potential ethical dilemmas that Rose might
encounter in the given scenario.
a) Rose should tell Julia about the condition in respect to the
humanity but she could not do that.
b) Rose was also bound to respect the decisions of Anna as well in
order to maintain the patient centred care process.
Scenario 2:
Rose learned that she was included in Anna’s will. In the event of
Anna’s death, Rose will be receiving a monetary token of gratitude for
her services. Rose is currently going through a financial crisis and
thinks the money she will receive from Anna will help her considerably.
She decided that she will find a way to make Anna have the surgery
and the treatment. She believes her decision to do this is justified
because she really believes that Anna has a good chance of beating
cancer; and in case Anna does not make it through the surgery or the
chemotherapy, then she will be able to receive the money from Anna.
2) Identify the conflict of interest in the given scenario.
Guidance: Consider your own emotional involvement as the carer in the
given scenario.Consider also the personal interests of the other parties
involved (Anna and Julia).
It is very unethical to want anyone’s death for the monetary benefit. On
the other hand, Rose thinks Anna can beat the cancer and that is the
reason Rose wanted to continue the treatment process of Anna.
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Scenario 3:
Rose told you about her condition—the money she will receive from
Anna’s will, and the financial struggles she is currently having.
Rose plans to tell Julia about Anna’s condition, and convince her to talk
to Anna and convince her to have the surgery and chemotherapy.
Rose asks for your advice.
3) What advice will you give Rose?
Rose should not think about the monetary benefits and as a nurse she
only has to concentrate on the wellbeing of the patient’s health.
4) Identify one potential and one actual breaches described in the
given scenario.
Guidance: you must identify one actual breach and one potential
breach
Potential breach: By sharing the information with Julia Rose
potentially breaches the ethics of the humanity
Actual breach: Anna did not want to tell Julia about the condition and
she also signed in a treatment refusal form. By informing Julia, Rose
breaches the issue of privacy and confidentiality.
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
 Recognising potential breaches and reporting these breaches
according to organisational procedures
 Recognising potential ethical issues and dilemmas and discuss to
appropriate person
You will be playing the role of a care worker working in Lotus
Compassionate Care.For the purpose of this assessment, the
organisational protocol requires all staff to report to the supervisor any
identified potential breach of client directives
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of your supervisor
With a volunteer (to play the role of your supervisor), simulate a
conversation to report the potential breach of client directives. Refer to
your responses from Case Study 1, Question 4.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play conversation. The video must not be longer
than three (3) minutes.
Save your video file using the filename: Subject 2-RP1
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate reportboth the potential and actual
breaches described in the given scenario?
Choose an
item.
2) Did the candidate discuss with the supervisor other
potential ethical issues and dilemmas involved in the
situation?
Guidance: include potential and actual conflicts of
interest you have identified
Choose an
item.
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Scenario 4:
Despite your advice, Rose decides to go through with her plan. Not
knowing how Julia found out about her condition, Anna files a
complaint against Lotus Compassionate Care for breach of privacy and
confidentiality.
Lotus has launched a full investigation to determine who provided Julia
the confidential information.
5) Identify at least one unethical conduct described in the scenario.
Rose informed Julia about the condition of Anna and tried to convince
her for continuing the treatment of her mother.
6) You know it was Rose who breached the confidentiality
agreement. What will you do?
Ethical and disciplinary actions will be taken against Rose as per the
code of conduct of the Lotus Compassionate Care, we have to report to
the supervisor.
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Follow-up Questions
7) Identify how the investigation by Lotus Compassionate Care could
have been avoided.
Therefore, if Anna withdrew her complaint against the Lotus
Compassionate Care, then this investigation process could have been
avoided. If rose had not interfered in the first place in private matters it
would never lead to investigation.
8) Review Lotus Compassionate Care’s Policies and Procedures by
clicking
here.(http://compliantlearningresources.com.au/network/lotus/policies-
procedures/)
(username: learner password: studyhard)
Are there any provisions or protocols regarding what must
be done when an employee breaches the client’s
confidentiality?
Yes
No No
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9) Create an email to your supervisor. In your email, suggest two (2)
protocols for Lotus Compassionate Care on what to do should a
scenario like Rose’s happen again.
Guidance: There is no need to send an actual email to
address provided below.
To: [e-mail]
Subject: Breaching of Confidentiality about rose
Message:
1) There must be rules and regulation for the issue of policy
breaching so that such incidents can be avoided.
2) Involved in the financial matters of the client. As a carer thinking
about monetary benefits.
3) Staffs of the organization must be given adequate training so that
they have the idea of the consequences of breaching the
confidentiality.
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Case 2: The Case of Dennis Kyle
Dennis Kyle has been a resident of Lotus Compassionate Care for over
a year. Dennis has arthritis, which makes it difficult for him to move
around. He is 72 years old.
Before his stay at Lotus Compassionate Care, Dennis was being cared
for by his wife Sheryl. Sheryl passed away two years ago.
Their only son, John, was involved in a car accident years ago and is
confined to a wheelchair. John is being cared for by his children in
Ireland, where Dennis originally came from before moving to
Melbourne 40 years ago to marry Sheryl. Because of these conditions,
Dennis was placed in Lotus Compassionate Care.
Scenario 1:
To make him feel as comfortable as possible, John put Dennis in a
private suite at Lotus Compassionate Care. He is given everything he
needs, and he has so far been happy at the home.
Tanya Pereira, the carer who works with Dennis, helps him with his
daily morning routine. She helps him up from bed and prepares his
shower. While Dennis is in the shower, Tanya tidies up his room.
One morning, as Tanya was helping Kyle get up from bed, carrying his
legs towards the edge, she felt sharp pain in her lower back. She could
not stand upright and had to call on you, another care provider who
happened to pass by Dennis’ room, to assist her.
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1) Looking at the picture of Dennis and Tanya in the previous page,
identify two manual handling hazards that Tanya and Dennis face
daily.
1) Lifting of patient from bed
2) Take the patient from the bed to the bathroom for shower.
2) Who would be the appropriate person to contact to address
Tanya’s problem?
Guidance: There is no need to mention names.
The registered nurse or supervisor
3) Following Lotus Compassionate Care’s relevant policies and
procedures,complete the incident report form provided below.
Consider industry standard protocol when filling out details.
Guidance: You may use the current date and use any time in
the morning.
1. Workplace details
Location: Lotus Compassionate Care
Supervisor: Rachel Allcot Contact phone: 6122 XXXX
Setting:
2. Incident details
Day: monday Date: 01/12/2019 Time: 07:10am
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Report completed by: Vasanth
3. Type of incident (indicate which is applicable)
Personal injury Yes Staff Customer Child
Name of person injured: Tanya Pereira
Part of Body Injured (if relevant): Lower Back
Nature of injury sustained:
Abrasions, scrapes
Bite
Broken bone/fracture
Bruise
Burn
Concussion
Cut
Rash
Yes Sprain
Swelling
Other (please specify):
Assault Staff Customer Other:
4. Response to incident (indicate which is applicable)
First aid treatment administered (please specify what/by whom etc.):
Medical treatment administered (please specify where/by whom etc.):
Assistance sought:Yes Ambulance Police Counsellor
5. Other information
Who witnessed the incident? (please use full name, details of staff’s job title where applicable, and
telephone number/s):
Another care giver Mounika 0470476080,vas passing by that room
during the time of the incident.
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NOTE: Be specific. Describe in detail what actually happened, stating the facts in a clear and
precise manner. Include exact location of incident, factors involved and any other details that
may be beneficial. A drawing of the centre layout, identifying where the incident occurred, would
be useful.
Tanya was preparing Kyle for the shower. She was helping Kyle during
to shift from the bed and on that time she felt severe pain in her lower
back and she was unable to stand upright.
6. Other information
This report was compiled by (full name, title and contact
telephone):
vasanth
0413128048
0000
On (date/time):
01/12/2019,
08:15am
This report is a true and accurate summary of the incident that occurred (please sign):
vasanth
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4) Write an email to your supervisor, Rachel Allcot, about what
happened to Tanya and why it happened. Suggest policies and
procedures on how to prevent a similar incident from happening
again.
a. Write your email in the space provided. Do not exceed 200
words.
b. Fill out the hazard report form that follows to attach to your
email.
Guidance: There is no need to send an actual email.
You may use the current date when filling out the form.
To Rachel
Allcot<[e-mail]>
From [e-mail]
Subject Adverse Incident in the Work Place for dennis kyle
Message
Recently, one of our crucial staff Tanya Pereira had a
musculoskeletal pain during the manual shifting of the
patient in the patient care. So, it is very crucial to
prevent such incidents in future. In order to prevent
such adverse incident, proper safety technology use
must be made mandatory during the manual shifting of
the patients.
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To be completed by the person identifying the hazard
Name:vasanth Date:01/12/2019
Description of hazard:
(Include area and task involved, and any equipment, tools, people
involved. Use sketches if necessary)
The accident took place in the care facility area during shifting of
the patients manually.
Suggested actions:
(List any suggestions you have for reducing or eliminating the
problem e.g. redesign, use of mechanical devices, training, etc.)
In order to minimize such incidents, use of mechanical devices can
be recommended during the handling of the patients.
Report to (name): Rachel Allcot
Position: Supervisor
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Scenario 2:
You have taken over as Dennis’ care provider while Tanya is recovering
from her back injury.
One day, you notice Dennis is sneezing and sniffling.
5) According to the Lotus Compassionate Care handbook*, should
you apply infection control measures when handling Dennis?
Briefly explain your
answer.(*http://compliantlearningresources.com.au/network/lotus/files/
2018/02/Lotus-Compassionate-Care-Handbook-v1.5.pdf)
In order to the condition of Dennis, the nurse should maintain a high
standard of personal hygiene and along with this, they must ensure
their own immunisation practice so that they can protect themselves
from the infection.
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6) Write an email to your supervisor, Rachel Allcot, about Dennis’
current condition and if certain measures should be applied.
Write your email in the space provided.
Guidance: There is no need to send an actual email.
To Rachel
Allcot<[e-mail]>
From Your email address
Subject Infection Control
Message
Recently, a patient residing at our place faced issue of
sniffing and sneezing due to infection. We are very
aware about the infection controlling system in the care
facilities. Still the patient had the infection and we are
following our protocol for controlling infection.
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Role Play Task
The aim of this role playing activity is to allow you to demonstrate your
skills in:
 Following workplace procedures for at least one simulated
emergency situation
 Apply infection control e.g. PPE
You will be playing the role of a care worker working in Lotus
Compassionate Care, responding to the emergency situation described
below.
To complete this task, you will need access to:
- a video recorder
- a volunteer:
• one (1) volunteer to play the role of Dennis
Dennis’ sneezing was particularly bad one day. As he was having his
breakfast, he sneezed hard and accidentally knocked his glass of water
over. The glass broke, cutting his hand in the process. He has sustained
several small cuts and one deep cut in the palm of his hand. He is
bleeding.
To document your completion of this task and to allow your assessor to
evaluate your performance, you are required to submit a video
recording of this role play situation, including how you would respond
to this emergency. The video must notbe longer than three (3) minutes.
Save your video file using the filename: Subject 2-RP2
Take note that your assessor will be evaluating you against the
following criteria:
Assessor checklist
(for assessor’s use only, please leave this section blank)
1) Did the candidate apply first aid? Choose
an item.
2) Did the candidate call for help? Choose
an item.
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PROJECT 1: IDENTIFYING LEGAL
REQUIREMENTS AND ETHICAL
RESPONSIBILITIES
As a care worker you are required to comply with all the legal
requirements and ethical responsibilities relevant to your work role.
This project will assess your knowledge and skills to ensure you are
prepared to take on this aspect of your role in a real life care
environment setting.
Project 1 will require you to identify these relevant legal requirements
and ethical responsibilities through a set of written questions and
tasks.
Task 1
Review the different legal requirements that apply to Care Workers.
Select three that you find most useful and relevant to your role as a
Care Worker. Complete the table below.
Guidance: Name the legislation and/or identify the section in the legislation
from where the you have accessed the legal requirement you identified.
Write your response here under the ‘Source/s’ column of the table below.
Legal requirement
How does this
requirement apply to
you as a Care worker?
Source/s
health and Safety at Work
Act 1974
For applying as a care
worker, they would require to
involve themselves in the
training of health and safety
in the workplace.
Health and safety is common
issues in the workplace where
majority of the business
companies experience
hurdles. Hence, this health
and safety training is required
under health and Safety at
Work Act 1974.
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Health and Social Care
Act 2008.
Homes can be
problematic when the
communicable disease
outbreak is observed in the
locality. For applying as care
workers, training of infection
control is required.
This code of conduct
is used for supporting the
wellbeing of the care worker
Human Rights Act 1998
and Equality Act 2010.
Equal health rights are
crucial for providing care to
the individuals and promoting
social justice. For applying,
the alternation of values are
required.
it will reduce the gap
between the individuals and
reduce racial discrimination.
Mental Health Care Act
2017
for applying, the
training of recovery oriented
approach
it will further improve
the mental health and
wellbeing of carer and the
individuals
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Task 2
Aside from understanding the different legal requirements you must
comply with, it is also important that you know the scope and nature
of your own legal rights and responsibilities as a care worker. This
helps ensure that you not only protect your clients, but also yourself.
Review your legal rights and responsibilities as a care worker, and
complete the table below:
(1)List three legal rights of care workers and describe how they
apply to the scope of your role
(2)List three legal responsibilities of care workers and describe how
they apply to the scope of your role
Legal Rights of a Care Worker
List three legal rights
of care workers
Explain how these rights apply to the scope of
your role as a care worker
Health and Social Care Act
2008.
Preventing harassment
This act is used for protecting the rights of
the health workers. In this case, if they
experience any harassment, they have rights to
report against it
mental health act
2017
if they experience mental illness or
trauma in the workplace, they will have rights
to report and they will be provided with
compensation
Equal Opportunity
Act 2010
if they experience discrimination in
opportunity, they have rights to report to the
human rights commission and they would be
provided with equal rights
Legal Responsibilities of a Care Worker
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List three legal
responsibilities of care
workers
Explain how these responsibilities apply to the
scope your role as a care worker
infection control
Safe work place
The care workers are required to provide
with personal protective equipment to prevent
infection and flu
mental health
rights
The care workers are required to provide
recovery oriented approach for the wellbeing of
the workers
health and safety
of the employees
The care workers are required to provide
PPE and first aid if employees experience deep
wound or other health hazard.
1. safe and high quality care and services
2. be treated with dignity and respect
3. have your identity, culture and diversity valued and supported
4. live without abuse and neglect
5. be informed about your care and services in a way you
understand
6. access all information about yourself, including information
about your rights, care and services
7. have control over and make choices about your care, and
personal and social life, including where the choices involve
personal risk
8. have control over, and to make decisions about, the personal
aspects of your daily life, financial affairs and possessions
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Task 3
Review the different ethical requirements that apply to Care Workers.
a) Select two that you find most useful and relevant to your role as a
Care Worker. Complete the table provided below.
b) List two sources of information about these ethical responsibilities
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Ethical requirement How does this requirement apply to you as a
Care worker?
respect autonomy
of the patient
while involving patient in the care, the
care workers are required to incorporate the
decision of patients in the treatment
confidentiality
and privacy
it is responsibility of the care workers to
respect the privacy of the patient.
Sources of information
a) Banks, S., 2016. Everyday ethics in professional life: Social work as
ethics work. Ethics and Social Welfare, 10(1), pp.35-52.
b) Beckett, C., Maynard, A. and Jordan, P., 2017. Values and
ethics in social work. Sage.
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PROJECT2: SELF-REFLECTION
Task 1
What signs do you notice in yourself when you are stressed and
fatigued?
a. List two (2) signs you notice when you are stressed and
when you are fatigued.
b. List two (2) ways you cope with these conditions.
Signs I am stressed Signs I am fatigued
a) Low energy
b) Headaches
a) Sleepiness
b) Headache
How I cope with stress How I cope with fatigue
a) Healthy Foods
b) Manage time for fun
activities
a) Adequate sleep
b) Take regular exercise
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Task 2
How do you maintain currency on safe work practices in regards to
workplace systems, equipment, and processes in your own work role?
List two (2) responses.
List down three (3) specific sources of information you have referred to.
Ways to maintain currency on sae work practices:
a) Maintain a clean work area
b) Involve all the employees to cast their voice regarding the safety
processes in the work places.
Sources of information:
a) https://training.gov.au/Training/Details/HLTWHS002
b) https://training.gov.au/TrainingComponentFiles/HLT/
HLTWHS002_R1.pdf
c) https://aspire-solidus-production.s3-ap-southeast-
2.amazonaws.com/assets/NEXWHS001/samples/NEXWHS001.pdf
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Task 3
How do you ensure non-judgemental practice in your work role?
List two (2) values that you apply at work, and briefly explain how you
apply these to keep a non-judgemental attitude.
Values How these are applied
Non- Moral
judgement
Non-moral judgments must be ensured by the
nurses and as a part of this the nurses should
actively listen the words of the patients
Empathy Nurses must show value of empathy in order to
match the wavelengths of patients by allowing
the patients to cast their own views
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WORKBOOK CHECKLIST
When you have completed assessing this workbook, review the
candidate’s assessment against the checklist below:
The candidate has completed all the assessments in
the workbook:
Knowledge Assessment
 Ethical and legal requirements for direct client
care
 Safe work practices for direct client care
Practical Assessment
 Case Study 1
 Written Tasks
 Role Play Video Recording
 Case Study 2
 Written Tasks
 Role Play Video Recording
 Project 1
 Project 2
IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks
to be awarded COMPETENT for the units relevant to this cluster.
To award the candidate competent in the units relevant to this subject,
the candidate must successfully complete all the requirements listed
above according to the prescribed benchmarks.
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