Assessment Workbook 3 for Certificate III in Education Support

This assessment workbook is for Certificate III in Education Support and covers units of competency such as CHCEDS001, CHCEDS004, CHCDIV001, and CHCDIV002. It includes a knowledge assessment and case studies. The workbook covers topics such as complying with legislative, policy and industrial requirements in the education environment, contributing to organization and management of classroom or center, working with diverse people, and promoting Aboriginal and/or Torres Strait Islander cultural safety.

Certificate III in
Education Support
Work in an Educational
Environment
This workbook belongs to:
v3.4Produced 03 November 2021
Copyright © 2016 Compliant Learning Resources. This document was developed by Compliant
Learning Resources and has been edited and contextualised by Inspire Education RTO 32067 for it
student cohorts under license. All rights reserved. No part of this publication may be reproduced,
stored in a retrieval system or transmitted in any form or by any means electronic, mechanical,
photocopying, recording or otherwise without the prior written permission of Compliant Learning
Resources.
Assessment Workbook 3Assessment Workbook 3

Version control & document history
Date Summary of modifications made Version
24 March 2016 Version 1 final produced for course launch. 1.0
21 July 2016 Removed “Select all that apply” instructions on
multiple choice questions; guidance added.
Replaced options D and E for KA1-WQ4
1.1
13 October
2016
Modification added to the following:
Reworded option E for KA1-WQ44
Added ‘Year 4’ to wording for Case Study 5.
1.2
15June 2017 Version 2 produced following assessment
validation, with the following updates and
modifications:
Knowledge Assessment Part 1:
Major rectifications to options and questions.
Knowledge Assessment Part 2:
WQ1: Reworded question
WQ3: Added question
Case Studies:
Case Study 1: Added ‘Note to Assessor’ to check
latest legislation;
Added guidance to candidates and assessors.
Case Studies 2 and 3:
Removed username and password for ‘Policies
and Procedures’
Case Study 5:
Removed online Repair Request Form; added
form in workbook;
‘Teacher aide’ replaced with ‘Education support
worker’.
Reworded question: Knowledge Assessment 1 –
2.0
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Q18
Reworded options in Knowledge Assessment 1 –
Q49
Reworded task instruction in Case Study 6: Jade
Lee
11 August 2017 Reworded options in Knowledge Assessment 1 –
Q44 2.1
23 August 2017 Added url to hyperlink 2.2
30 August 2017 Updated link for Q29 2.3
06 October
2017
Updated guidance for KA1Q38 2.4
21 February
2019
Updated links for Case Study 1 due to new
regulations 2.5
22 May 2019
Document re-branded and contextualised for
Inspire Education use; content checked for
adherence to current industry standards and
new unit of competency requirements;
modifications to sentence construction.
3.0
12 February
2020
Updated instructions for Knowledge Assessment
Part 1, Question 17 in page 18. 3.1
01 April 2020
Provided additional instructions about how to put
answers in the workbook.
Revised Q1 and Q3 of Knowledge Assessment 2.
3.2
18 March 2021 Removed Knowledge Assessment 1 from the
AWB 3.3
03 November
2021
 Updated the instructions about
accessing the Cascade Peak School
Policies and Procedures in Case
Study 2.
 Added “Submitting Your
Assessment” section.
3.4
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TABLE OF CONTENTS
This is an interactive table of contents. If you are viewing this document
in Acrobat, clicking on a heading will transfer you to that page. If you have
this document open in Word, you will need to hold down the Control key
while clicking for this to work.
INTRODUCTION TO THIS WORKBOOK............................5
What is this workbook about?..................................................................5
Context for Assessment...........................................................................6
Assessment Requirements.......................................................................6
ABOUT THE ASSESSMENTS...........................................8
Assessment Methods................................................................................8
Resources Required for Assessment........................................................8
INSTRUCTIONS TO STUDENT.........................................9
KNOWLEDGE ASSESSMENT.........................................10
Knowledge Assessment 2 – Research....................................................10
CASE STUDIES...............................................................13
Case Study 1: Legislation, Industrial Instruments, and Policies.............13
Case Study 2: Mr Henson’s Class...........................................................17
Case Study 3: At the Principal’s Office...................................................20
Case Study 4: The Printing Room...........................................................22
Case Study 5: Repair Request................................................................25
Case Study 6: Jade Lee...........................................................................28
WORKBOOK CHECKLIST..............................................31
SUBMITTING YOUR ASSESSMENT................................33
WE WOULD LOVE YOUR FEEDBACK!............................34
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INTRODUCTION TO THIS WORKBOOK
What is this workbook about?
The units of competency specify the standards of performance required in
the workplace. This assessment addresses the following unit of
competency:
CHCEDS001 - Comply with legislative, policy and industrial
requirements in the education environment
1. Identify legislative and policy requirements
2. Comply with legislative and policy requirements
3. Identify and comply with industrial instruments relating to the job
role
CHCEDS004 - Contribute to organisation and management of
classroom or centre
1. Manage self in classroom
2. Select and utilise equipment effectively
3. Prepare and maintain teaching aids, materials and resources
4. Monitor classroom supplies
CHCDIV001 - Work with diverse people
1. Reflect on own perspectives
2. Appreciate diversity and inclusiveness, and their benefits
3. Communicate with people from diverse backgrounds and
situations
4. Promote understanding across diverse groups
CHCDIV002 - Promote Aboriginal and/or Torres Strait Islander
cultural safety
1. Identify cultural safety issues in the workplace
2. Model cultural safety in own work
3. Develop strategies for improved cultural safety
4. Evaluate cultural safety strategies
For complete copies of the above units of competency:
Download them from the TGA website:
https://training.gov.au/Training/Details/CHCDIV001
https://training.gov.au/Training/Details/CHCDIV002
https://training.gov.au/Training/Details/CHCEDS001
https://training.gov.au/Training/Details/CHCEDS004
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Context for Assessment
To complete the assessments in this workbook, students need to have
access to their learning materials and the Internet. The Knowledge
Assessment and Case Study may be completed wholly at the student’s
home or chosen place of study. The tasks within the Assessor
Observation Form must be completed in a workplace.
Assessment Requirements
The assessment requirements specify the evidence and required
conditions for assessment.
Each unit of competency can be unbundled to reveal three (3) key
assessment components:
1. Performance Evidence
- describes the subtasks that make up the element of the unit
2. Knowledge Evidence
- describes the knowledge that must be applied to understanding
the tasks described in the elements
3. Assessment Condition
- describes the environment and conditions that assessments must
be conducted under
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The associated assessment method in this kit covers all of these
components as detailed in the matrix to follow:
Units of Competency
Assessment Activities
CHCEDS001
CHCEDS004
CHCDIV001
CHCDIV002
Knowledge Assessment    
Case Study   
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ABOUT THE ASSESSMENTS
Assessment Methods
This workbook uses the following assessment methods:
1. Knowledge Assessment – A set of generic and workplace
questions testing the student’s general knowledge and
understanding of the general theory behind the unit.
2. Case Study – Detailed scenarios and simulated environments
providing all necessary information required to complete relevant
tasks and activities.
Resources Required for Assessment
Assessor to provide:
 Templates needed for tasks such as survey forms and report
template.
 Case studies and simulations
 Information about work activities
You will need access to:
 A video recording device (e.g. handheld cameras, mobile phones,
etc.)
 Computer with access to Internet and email
 Installed software: MS Office Word (or equivalent), Adobe Acrobat
Reader
 Access to documents relating to legislation in the education sector,
child care services, and the human rights.
 Computer printer and its manufacturer’s instructions/user manual
(can be a physical document or online)
 Access to office equipment and resources
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INSTRUCTIONS TO STUDENT
The questions in this workbook are divided into two (2)
categories:
o Knowledge Assessment
o Case study
The questions under Knowledge Assessment are all in a short
answer format. The longer questions requiring creative and
analytical thought processes are covered in the Practical
Assessment. You must answer all questions using your
own words. However, you may reference your learner guide
and other relevant resources and learning materials to
complete this assessment.
Some questions cover processes you would likely encounter in a
workplace. Ideally, you should be able to answer these
questions based on the processes that are currently in place in
your workplace. However, if you do not currently have access
to a workplace, then answer the questions based on processes
that should be implemented in a typical workplace setting.
Click ontext forms ,tick boxes , or radio buttons to enter
your answers. You must submit this answered workbook along
with completed forms and templates, as part of the requirements
of this assessment.
Accessing Intranet Pages and External Links
There are instructions in this workbook that will refer you to
intranet pages and or external links. These intranet pages and
external links are formatted in Blue UnderlinedText.
To access these, hold the Ctrl key for Windows users or the
Command ⌘ key for Mac users while clicking on these links.
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KNOWLEDGE ASSESSMENT
Knowledge Assessment 2 – Research
1. The following are some of the cultural influences in Australia. Select
at least two (2) of these influences. Briefly explain in no more than
50 to 100 words how thesechanged the practices in a diverse
Australian society.
a) Values and beliefs
b) Customs
c) Law
d) Family structures
e) Societal norms
a. The values and believes are very important to be evaluated as a
cultural influence. This is particularly because of the reason that for
every culture the values and believes that different and in case in it
will not be evaluated properly then it will affect the working
efficiency of the people. over the time it has changed because the
values and belief keep on changing from time to time.
b. The customs also before with respect to the cultural values within
Australia. In case of the drivers Australian society the customs are
different and it affect the working efficiency of every culture
effectively. the customs within australia has also changed as this
increased the development of modern working.
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2. Briefly explain, in no more than 50 words, how diversity practices and
experiences affect each of the following:
a) Personal behaviour
b) Interpersonal relationships
c) Perception
d) Social expectation of others
a) In case diversity practice will not be related to the behaviour of the
person then this will be affecting the experience to a great extent.
the diversity of different cultures will be affecting the personal
behaviour because the behaviour is bieng desinged by the culture
only and in case it will be good then it will improve the efficiency of
the business.
b) Further when the interpersonal relationships between the people
are not good then also the diversity practice affect the persons
experience negatively and they do not like the practices. diverse
culture affect the interpersonal relaitons as well because when
people belongs to two different culture then it can affect the
working efficiency of them and relation can be affected.
c) For the perception of the person is the thinking capability and in
case it will not be clear then the diversity practices will be
affected.the diverse culture affect the perception as well because of
the reason that different culture provides for different perception
and thinking can be changed.
d) For the social expectation of others also affect the diversity practice
because in case of person has expected that diversity will improve
the working efficiency and an actual it does not occur then it will
affecting the working of the person.
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3. Identify two (2) areas of our culture where practices have changed
over the years with the influence of other cultures. In your own
words, briefly describe the changes that occurred in these areas.
Please choose from the following as per your Learner Guide:
a) Language
b) Food
c) Social Classes
d) Gender Roles
e) Marriage and Family life
f) Religion
g) Clothing
a) Further another area of the culture where in the practices have
changed over the years because of the influence of other culture is
the gender roles. This is particularly because of the reason that
earlier there was prescribed thinking that enable doing this
particular work and female will do this particular work. But now in
the modern era many things have changed and the roles of the
gender have also been changed. For example earlier it was
assumes that female will be only the homemaker or the work which
is being done at the home like beauticians. But now in the present
error there are male beauticians and female drivers. With this it can
be stated that respect to the other cultures the general role have
been changed to a great extent.
b) The food habit is the one element or the practice which has been
changed an influenced by the other cultures. In the present
competitive environment there are many different cultures working
to gather and this affects the working of the people and their habits
as well. and because of this the food habit is the one which has
been most influenced by the other cultures as well. for example
earlier the food habit included the simple australian food only. but
after the entry of different types of the cultures in Australia the food
presentence of the person also changed. the coming of Chinese in
Australia increased the interest of people towards the chinese food.
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CASE STUDIES
Case Study 1: Legislation, Industrial Instruments, and
Policies
You have been hired as an education support worker at Cascade Peak
School. Prior to your work commencement, you wanted to familiarise
yourself with the roles and responsibilities required for the job.
You also wanted to have knowledge about the legislation, awards, and
agreements that would apply to your job role.
Your task for this assessment is to undertake basic online or resource
research about the following information relevant to your job role:
a) Legislation related to working with children check [Identify at
least one (1).]
Guidance: Provide information on the following:
 Brief definition of The Blue Card System, Working with Children
Registration, or any similar clearance/permit/working with children
check required(applying in your home state/territory)
b) Legislation related to education and childcare [Identify at least
one(1).]
Guidance: Must be different from your answer in letter a. You may refer to
this link:https://www.acecqa.gov.au/nqf/national-law-regulations(applying in
your home state/territory, also check for the current version of the legislation)
c) Industrial Award[Identify at least one(1).]
Must include the following:
 Award conditions – Briefly describe in your own words the
following provisions for each award condition:
 Employmentcategories
 Communication, consultation and dispute resolution
 Wages/salaries (indicate the salary of each category
of education support workers, if applicable)
 Working hours (Indicate the recommended working
hours and days.)
 Breaks and overtime
Guidance: States/Territories may have different terms for the following award
conditions but you must be able to cover these conditions in your responses.
Also, note that these awards might be updated at certain points so you must
choose the latest updates. Just identify the year when the award was
updated to avoid confusion.
 Key responsibilities– List at least three (3) key
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responsibilities included in the award.
d) Industrial/Certified agreements applying to job role
Guidance: Provide at least two (2). If there is just one industrial/certified
agreement that exists in your state/territory, indicate this in your response.
Briefly explain how it applies to the work of education support workers
(teaching assistant, support staff, etc. depending on the state/territory).
Identify where you have sourced the copy of the agreement (website, journal,
etc.).
e) Policies and procedures (related to the student’s education,
health, or wellbeing)
Guidance: Provide at least two (2) policies and two (2) procedures that must
be included in a school’s policies and procedures. You can check the policies
and procedures set by the Department of Education and Training for each
state/territory.
Fill out the template below to complete this part of the assessment.
For the purpose of this assessment, Cascade Peak School is located in your
home state/territory.
State/Territory:
a) Legislation related to working with children check:
There are different types of legislation related to working with children.
The child protection and Australia and area of public law which works
on intervening in family settings who have allegation of harming their
children. For this the children and young people act 2008 is being used
in order to protect the children. Along with this the blue card system is
a good legislation which works and protection of the child. This blue
card services administers the Queensland working with children check.
All the children within twins land have the right to be safe and
protector from the harm and it regulate the activities which are
necessary for the children to live in better terms.
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b) Legislation related to education and childcare:
With respect to the legislation relating to education of the child in
Australia is the National Law which set the national standards for the
children's education and care all over the Australia. This National
quality framework helps in improving the level of education and care
across the day cares and preschool and outside the school hours as
well. The benefits of this can be avoided by the children in order to
improve their level of knowledge and education.
Permit/
registration/
clearance
required for job
role:
Guidance: Provide
a brief definition.
Teachers require the following
English- Proficient Plus
EOI points - 65
Visa Subclass - 491
Skill level - 1
At least 8 years of experiencs is required
c) Industrial
award/s:
The industrial award refers to as the ruling in
Australia which is being provided by the
national fair was Commission or the State
Industrial Relation Commission. This award
grants equal minimum pay rate to all the
wage earners within the employment
conditions. With respect to the wages or
salaries being provided to the educational
person the different categories and
classification of full time employees and their
wage rate is being decided. For instance, in
case the graduate teacher is present then
minimum weekly rate for preschool is a $1169.
Whereas the minimum annual salary will be
$61034. Similarly in case teacher’s level 2 and
profession in aggradations then the minimum
wage rate for preschool is 1278 and the
annual salary is 66712.
another award is the teacher aide award
which is being provided to the teachers and
help the teacher in gaining an opportunity to
recognise themselves as teacher aide team.
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these teacher are the one who provides for
the difference withing the learning and the
well- being of the students. this kind of award
is open for any non- member or member of the
sschool from state, independent school and
catholic across whole australia
Award
conditions:
Employmentca
tegories
Primary schools
secondary schools
qualified teachers
unqualified teachers at
registered school
teachers appointed as
Directors
Communicatio
n, consultation
and dispute
resolution
Interpersonal skills
Wages $89,836
Working hours 44.8 hours a week
Breaks and
overtime
Two 10 minute rest breaks
Key
responsibilities
under the award
Guidance: List at
least three (3).
a. The first responsibility is to ensure that all the
students have gain the proper knowledge for
which they have came to the school.
b. Another responsibility of the person for this
particular award is objective of the student
must be met effectively.
c. Another responsibility is to work in ethical
manners so that no missed guidance is
provided to the student.
d) Industrial/
certified
agreement
Guidance: Identify
where you have
sourced the copy of
the agreement.
Teachers agreement certification is also consists of
the rules and regulations related to the wages and
the practices that they would be practicing. this
need to be complies ti Catholis Educaiton SA that is
the Department of Educaiton Teacher Aide Certified
Agreement 2018.
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e) Policies and
procedures
Policies
a. The policy involves coordinating and
cooperating with the students and order to
ensure that proper education is provided to
them.
b. Another policy involves that teacher must not
substitute these student of find any
replacement for them in order to teach them.
Procedures
a. For the procedure involves direct
communication with the student in order to
discuss anything. The direct communication
procedure is very necessary in order to ensure
proper learning and education to the student.
b. Along with this another procedure involves
making the development plan necessary for
each and every student and order to ensure
proper learning and providing education to
them.
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Case Study 2: Mr Henson’s Class
Cascade Peak School ensures that they follow their Access and Equity
Policy. Read more about this policy from the Cascade Peak School
Policies and Procedures. You can access this document in the
Assessment Files folder on the Hub.
The Year 12 students are doing an activity in their Furnishing Skills
course. At the end of the week, the students are required to produce a
simple cabinet that they will present in class. It is almost the end of the
week, and the teacher, Calvin Henson, noticed that a lot of girls in the
class are lagging behind in their production.
On Friday, Mr Henson checks all the cabinets made by the students. He
then makes a comment by saying, “Girls should be just homemakers!”
One of the students from that class tells you that Mr Henson often
makes that remarkwith female students. She also tells you that he
would usually give a higher score for the projects submitted by male
students.
On another occasion, the
students are tasked to create
a design for the furniture that
in the even that they will be
selling these to clients.
Rianna, a student from Mr
Henson’s class, is from an
Aboriginal background.She
designs her piece of furniture
by incorporating drawings
and painting the front of her
piece of furniture. These
drawings reflect her Aboriginal heritage.Mr Henson sarcastically tells her
that people from her race would surely get rich by making a living out of
furniture.
As aneducation support worker, you are becoming concerned that Mr
Henson is affecting the health and well-being of the students. Part of the
school’s policies and procedures is to notify your supervising teacher or
the principal if you notice any violations to legislation which may involve
the school staff and/or the students.
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An example of Aboriginal religious art

Task 1
Answer the following questions:
1. Identify the two (2) incidents of non-compliance to legislation from
the scenario.
a. in the first incident of non-compliance to legislation, mr hensen
says that girls should be just homemakers, this means that there
is a gender inequality seen in this scenario.
b. while in the another incident, all the students are tasked to create
a design for the furniture, rianna a student from mr. henson's
class is from aboriginal background. with this drawing she is going
to explain about her life as it reflect her aboriginal heritage. again
mr. henson started telling her related to race and caste. he tells
that she would surely get rich by making a living out of furniture.
earlier it was always assumes that female will be only the
homemaker or the work which is being done at the home. but now
it is essential to spread awareness about respect towards caste,
religion and culture.
2. Identifythe two (2) pieces of legislationthat are being breached in the
scenario.
a. legislation is a rules and regulation made by government in order
to support prople pieces of legislation is expressed in very
different forms. the equality act 2010 legally protects common
people in the state/ country from discrimination in the society. this
is the first and foremost piece of legislation that are being
breached in the current scenario.
b. racial discrimination act 1975 is the another legislation that are
being breached in this scenario of race, caste and gender biases.
as well know that every year 1000 of pieces of legislation that are
being introduced which measures resolutions bills etc for the
betterment of people, so it is essential to provide education
among people about avoiding discrimination and develop respect
for each other.
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Task 2
Report your concern to the principal.In your report, specify the incidents
that are causing non-compliance. Support your statement by identifying
thepieces of legislation that arebeing breached in the given situation.
You must also briefly explain which part ofeach piece of legislation
describes the breach.
Obtain advice on what should be done regarding these incidents.
Write your email on the space provided below. Ensure that you report
your concern in a constructive and supportive manner.
There is no need to send an actual email to the address provided.
Write your email text below.
To: [e-mail]
Subject: incidents that are causing non-compliance
Message:
Respected sir,
In today's learning world where students comes to learn something,
there are few people in the school who is affecting the health and well
being of the students in a negative manner. due to this students are not
even motivated towards their work which has also hinder their
performance. there are majorly two incidents that are causing non-
compliance at learning place. from the scenario it has been identified
that gender inequality takes place which is one of the pieces of
legislation that are being breached in this situation. girls are not
supported by society from very beginning even in this century there are
few people who do partiality among male and female. in this scenario
another legislation that are being breached is race related, rianna
designs her piece of furniture as it is a task given by her teacher Mr.
Henson. he commented in a sarcastic manner that rianna's race would
surely get rich by making a living out of designed furniture. this
comment hurts her a lot as it was noted that a teacher is affecting the
well being and health of students which must be taken into
consideration and proper action should be taken. in order to avoid this
situation in the future, it is suggested to give women platforms to be in
power and motivate them to achieve economic success. it is essential to
spread awareness about removing violence, gender inequality, race and
caste discrimination so that it can support well being of students and
creates a positive learning environment.
Thank you regards
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Case Study 3: At the Principal’s Office
The education support workers of Cascade Peak School are having a
meeting with the principal, Dana Quinn. Dana suddenly receives an
urgent call.Shedecides to leave the education support workers to come
up with a resolution and close the meeting, leaving her computer
unlocked.As part of the Privacy and Confidentiality policy of the school,
no staff must leave their computer unlocked, and no staff member is
allowed to access someone else’s computer, unless instructed by their
supervisors.
One of the education support workers, Mary Lambert, wondered what
their supervising teachers might be thinking about them. Janna Walker,
another worker, tells the group that all the records are in the principal’s
computer, and she knows how to access it. She suggests that you all
check the records so you would be careful of your behaviours in the
workplace.
You object to the idea and requested them to stop. However, the
education support workers did not heed your request, so you
immediately leave the room.
The next morning, you overhear Mary and Janna talking about what they
have found out from the principal’s records. Part of the school’s policies
and procedures is to notify your supervising teacher or the principal if
you notice any violations to legislation which may involve the school
staff and/or the students.
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Task
Read through Cascade Peak School’s Privacy and Confidentiality policy
from this link:
Cascade Peak Policies and Procedures
(Note: If the link is not working, copy and paste the url to your
browser:http://compliantlearningresources.com.au/network/cascade-peak-school/files/
2016/03/Cascade-Peak-School-Policies-and-Procedures-v1.1.pdf)
Obtain advice from your supervising teacher, Ben Harvey, on what can
be done about the incident by sending him an email. In your email,
inform him how the incident is causing non-compliance to legislation and
the school’s policy.
Identify the persons at fault and how their actions cause the breach of
legislation.
Ensure that you report your concern in a constructive and supportive
manner.
Guidance: There are two sides involved in the non-compliance to legislation. Identify in
your email the cause/s of how the incident came about and the people who were
unable to follow the policies and procedures set by the school.
There is no need to send an actual email to the address provided.
Write your email text below.
To: [e-mail]
Subject: About the incident that is causing non compliance to legislation and
the school's policy
Message:
To Mr Harvey
I am sending you this email with the concern of the incident that has
been going on in the school which concerns not only school's policy but
also the legislation. All the teachers want you to take some actions
regarding the non compliance that has been going on in the school.
Please provide us with the ideas about what can be done of this incident
such that we can manage this situation that has risen upon us in the last
few days. We have been able to identify the persons that are behind the
cause of this brech of legislation. So please do the needy and help us in
a way that we can take decision that are correct in the terms of the law
and order. Assisting the school with such a crucial decision would be a
very grateful task from your end. We would like you to also take the
most strick decisions that these culprits deserve in order to maintain the
rules and regulations that are to be maintain in the school.
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Case Study 4: The Printing Room
You are working as aneducation support worker at Cascade Peak School.
For today’s activity, the Year 4 students will be doing a follow-up activity
about their topic on rainforests and deserts. The teacher asks you to
print the worksheets that the students will be using for the activity.
You immediately attend to the task and go to the printing room. After
printing about 10 worksheets, you notice that the texts and images on
the worksheets are becoming faded. The screen on the printer notifies
you that you are running out of ink.
Suddenly, the printer makes a noise then stops. You check the printer
and see a worksheet stuck in the printer.
What should you do?
Task 1
Answer the questions that follow then perform the succeeding task.
For the purpose of this assessment, you may read through user manuals of printersto
aid you in doing the basic repair.
Identify the two (2) equipment faults found from the scenario.
a. the first equipment faults found in this scenario is, the printer is
not having enough ink to print words and images on the
worksheets due to this texts and images on the worksheets are
not visible properly and becoming faded.
b. another fault of equipnments which has been found here in this
scenario is worksheet stuck in the printer as it was not woking
properly which makes a lots of noise in the room.
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Task 2
Following the scenario, your task is to conduct a basic repair of the
equipment in accordance with the manufacturer’s instruction and
ensure that it works correctly.
Steps:
1. Based on your responses on Task 1, record yourself in a video
performing at least one (1) basic repair for each equipment fault of
theprinter.For the purpose of this assessment, you will need access
to the following:
 A computer printer
 The printer model’s user manual (You can check the manual online
if you don’t have a copy of your printer model’s manual.)
Guidance: The printer you will be using does not need to show the equipment
faults you have identified from Task 1. You only need to show what you will do
in case these faults occur in the real workplace.
2. You are to repair and test the equipment following the manual that
you have.
Your video must:
 Be 7 to 10 minutes long
Guidance: Video submission longer than required will not be considered as
satisfactory.
 Identify the equipment fault
 Show and briefly discusshow to repair the identified faults
following basic repair from printer’smanual
Guidance: There should be one repair performed for each equipment fault
identified.
 Print a test page using your equipment
3. Save your video using the filename: CHC30213-Subject3-
PrinterRepair
Submit this video to your assessor.
4. Take a photo or a screenshot of the manual that you have followed
and highlight the parts that you have discussed and conducted in
your video. Post the photo or screenshotin the space provided below.
Post your photo or screenshot of the manual here:
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Case Study 5: Repair Request
For tomorrow’s activity, the teacher plans to show the Year 4 class
about biodiversity in Asian rainforests. The Year 4 teacher hands to you
a documentary DVD about the topic that the students will be
watchingthe next day. You decide to check the content of the DVD and
set up the equipment so it will be ready when the teacher arrives.
You have correctly setup the equipment you need. You playthe DVD
andfind that it doesn’t work. You can hear the sound from the speakers
but no picture appears on the screen.You perform basic
troubleshooting,but it still wouldn’t work.
Task
1. Report the equipment’s fault to the school’s technician by filling out
the Repair Request Form provided.
2. Send also a report to the teacher, Kim Petersen, informing her of the
repair request you have made.
Write your email text on the space provided on the next page.
There is no need to send an actual email to the address provided.
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Cascade Peak School
Repair Request Form
Request Date: / /
Day/Month/Year
Time Requested: :
Hour/Minutes/AM/PM
Full Name:
Position:
Class/Year Level:
Equipment for Repair: Tick one (1).
Computer/Laptop
Projector
LCD Monitor
Printer
TV
IWB
iPad
Specialist Equipment
Others, please
specify
DVD
Please describe in detail what happened?
Please be as specific as possible. Basically, tell us in steps what happened
before the problem occurred.
in the classroom when teacher plans to provide detailed
information to students about biodiversity in asian rainforests. but
at that time when i check the content of the DVD and set up of the
equipment, i found that it doesn’t work properly as it is showing
some error which has created issue. due to this i was not able to
see any picture but only hear sound from the speakers. i tried my
best to perform some basic troubleshooting but it was not
working.
Any further comments
These equipments that have been mentioned as a part of the
repair are also considered to the key towards the learning
practices in the school. This is the reason why we need these
equiments fixed as quick as possible. Printer for us is very
important as it helps us to provide the students with the reading
materials that they require. it can be said as the that for the
students of today's generation the use of computer is very
important for their personal growth. Hence it is very important to
be fixed as soon as possible. Teaching about the biodiveristy is a
topic that requires visual representation of the learning in order to
provide the students about the idea of reality. For which it is the
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request to the authroies to get the projector also fixed ASAP. For
the teacher the equipments in the classroom are considered to be
the tools that allow them to teach the students with diveristy.
These tools are also very important for the development of the
teachers learning. With the use of the these equipment the
teachers are generally able to find and research more details that
would help them to be able to teach the students better. In order
to be able to develop this understanding i would require the
Laptops. Laptops are very important for the teachers to be able to
help the student learn through online classes. They are helpful for
the teachers to be able to develop a strategy that are considered
to be very effective for the learning experiences.
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Write your email text below.
To: [e-mail]
Subject: Equipment Repair Request
Message:
good morning sir,
this is to inform you that i am facing some issues in printer while
printing as worksheets are stuck in the machine. the issue with the
machine is it is not working properly and also when i check DVD it is also
not able to perfrom well because i can only hear speaker voice and not
able to view pictures on the screen. i request you to repair these
equipments on time which will helps students. i request you to please
kindly look into the problem and proide with the effective solution at the
possible earliest.
i believe that you will surely look into this matter which will helps
students and help me also by offering an adequate solution to the issue.
i am going to send the details of the bill and also copy of the other
warranty cards along with this letter.
Thanking you
Enclosed: copy of bill
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Case Study 6: Jade Lee
Jade Lee, an immigrant, has been recently hired by Cascade Peak School
as a casual education support worker. Jade can understand English but
is having a difficulty speaking the language. She can understand and
follow instructions from her supervising teacher, but does not usually
ask questions when she needs clarifications with something. She thinks
that she will only embarrass herself if she talks. She is very shy and
tends to be quiet, especially during breaks when all other staff members
are interacting with each other. She thinks that her co-workers are very
aggressive when they talk, and she wants to avoid being discriminated
or bullied at work.
Whenever another staff would
ask a favour from her, she
would be hesitant, but agrees
anyway. Some of her co-
workers say that Jade just
wants to please everyone
that’s why she can’t say ‘no’.
The supervising teacher who
has been observing and
hearing reports about Jade
thinks that this attitude might
cause problems in the future if
she is considered for the full-time role.
Jade has shared with you about her experiences in the workplace. She
asks for your help so she can become at ease in school.
Task
Your task is to resolve the occurring issues in the workplace that
concerns diversity. Promote understanding among your co-workers by
sending an email containing the following:
 At least three (3) issues from the scenario that may cause/is
causing communication misunderstandings or difficulties in the
workplace.
 At least three (3) impacts of social and cultural diversity in the
workplace scenario
Guidance: Responses for this question can either be positive or negative
impacts.
 At least two (2) recommendations on how the identified issues can
be resolved
 Ask for assistance from your co-workers on how you can help
support Jade
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Ensure that you use appropriate, sensitive, and non-discriminatory
language in your email. It should be constructively written and must
establish, develop, and maintain effective relationships, mutual trust,
and confidence.
Write your email text on the space provided in the next page.
There is no need to send an actual email to the address provided.
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Write your email text below.
To: [e-mail]
Subject: To address the issue of diverity in the workplace
Message:
Sir,
I am Jade Lee a teacher in or school who has been facing some issues
related to discrimination at the workplace. I want to explain you about that
the different types of issues that i am facing. As i do not speak the same
language as often as my other collgues i have been facing the issues of the
language mismatch which is a great concern. Due to the understanding
lack of actual understanding between me and the other teacher we are
constanly having issues in communiation. Being an outsider i have been
facing issues in developing work relations with my colleagues. This is the
reason that other have started making assumptions about me which are
not true. It can be said that the impact of the soial and cultural diversity in
the organization is the factor that has become the factor due to which the
buisness is being affected. I want to socialize with other butdue to these
differences that i am having at the moment with other i have not been able
to achieve such desires. From my research I have been able to indentify
the ways in which I can resolve this issue of the diversity in the workplace.
Conduction of a diveristy training would be an effective way of
overcomming the issues that are being faced by the teachers of this
workplace. It has been found that due to the increased level of diversity in
the work place the productivity has improved but in order to be able to
increase the awareness in the workers related to the diveristy it is going to
be very important to be able to develop the understanding of how to
manage the experiences in the workplace. Celebration of the differences
that are present in the employees of the workplace is considered to be a
key strategy that allows the teachers to be able to work freely and also
make them learn about the importance of the work related experiences.
Diveristy in in the workplace is a very important to keep the culture of the
organization intact. This is the reason for which proper actions are needed
to be taken from the higher authority of the school for being able to fulfill
the requirements whicha re necessary.
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WORKBOOK CHECKLIST
When you have completed the assessment workbook, review the
candidate’s assessment against the checklist below:
The candidate has completed all the assessments in the
workbook:
Knowledge Assessment 1 – Multiple Choice Questions
Knowledge Assessment 2 – Research
Case Studies
Case Study 1: Legislation, Industrial Instruments, and
Policies
Case Study 2: Mr Henson’s Class
Case Study 3: At the Principal’s Office
Case Study 4: The Printing Room
Case Study 5: Repair Request
Case Study 6: Jade Lee
The candidate has completed the templates/submitted all
of the following evidences:
Legislation, Industrial Instruments, and Policies
Email to Dana Quinn
Email to Ben Harvey
Video – CHC30213-Subject3-PrinterRepair
Photo/screenshot of the Printer Manual/User’s Instructions
Repair Request Form
Email to Kim Petersen
Email to Cascade Peak School Staff
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IMPORTANT REMINDER
Candidates must achieve a satisfactory result to ALL assessment tasks
to be awarded COMPETENT for the units relevant to this cluster.
To award the candidate competent in the units relevant to this subject, the
candidate must successfully complete all the requirements listed above
according to the prescribed benchmarks.
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SUBMITTING YOUR ASSESSMENT
Please ensure that you have completed ALL required work in your
Assessment Workbook before uploading your files.
Please take note that once you have submitted the assignment for grading,
you can no longer submit another assignment for the same subject until it
has been marked by an Assessor.
There are several ways to upload different types of files (video, folders,
documents, etc). Read and follow the instructions in the Submitting An
Assessment resource.
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WE WOULD LOVE YOUR FEEDBACK!
Inspire Education is committed to ensuring you get the most out of your
student experience with us. Part of your Learning Journey is the use of our
contextualised learning materials and assessment workbooks. We would love
to get your feedback on how this material worked for you.
End of Document
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