Assessment Workbook: TLIL5020

This assessment workbook is for the unit TLIL5020 - Develop and maintain operational procedures for transport and logistics enterprises. It includes a case study and short answer questions. The case study focuses on developing operational procedures for manual handling. The workbook is designed to assess the student's understanding and application of the unit's elements and performance criteria.

Assessment Workbook – TLIL5020 1 | P a g e Version 3.1
Assessment Workbook: TLIL5020
Develop and maintain operational
procedures for transport and logistics
enterprises

Version control
Version
No.
Date Dept. Change
1.0 22/04/2016 Training Original
2.0 12/05/2016 Training Revised content
3.0 03/10/2016 Training Moodle updates and changed title from Assessment Guide
to Assessment Workbook
3.1 1/11/2018 Training Added SOP Template to Assessment 1 – Case study 1
Copyright Statement
© Copyright National Training
Disclaimer
All rights reserved. No part of this publication may be reproduced or transmitted
in any form or by any means, electronic or mechanical, including photocopying,
scanning, recording, or any information storage retrieval system without
permission in writing from National Training. No patent liability is assumed with
respect to the use of information used herein.
While every effort has been taken in the preparation of this publication, the
publisher and authors assume no responsibility for errors or omissions. Neither is
any liability assumed for damages resulting from the use of information contained
herein.
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Contents
How do I use this guide?........................................................................................................................5
Introduction...........................................................................................................................................6
Application.........................................................................................................................................6
Elements and Performance Criteria...................................................................................................6
Pre-requisites....................................................................................................................................7
Appeals and reassessment................................................................................................................7
Plagiarism..........................................................................................................................................7
Referencing Materials.......................................................................................................................7
Understanding your results...............................................................................................................7
Results Legend...................................................................................................................................8
Assessment activity...............................................................................................................................8
Assessment 1, 2, 3 & 4 Instructions.......................................................................................................9
Assessment 1: Case Study 1.............................................................................................................10
Case Study 1................................................................................................................................10
Question 1...................................................................................................................................10
Question 2...................................................................................................................................11
Assessment 2: Case Study 2.............................................................................................................11
Case Study 2................................................................................................................................12
Assessment 3: Case Study 3.............................................................................................................12
Case Study 3................................................................................................................................12
Assessment 4: Short Answer Questions..........................................................................................13
Question 1...................................................................................................................................13
Question 2...................................................................................................................................13
Question 3...................................................................................................................................13
Question 4...................................................................................................................................14
Question 5...................................................................................................................................14
Question 6...................................................................................................................................14
Question 7...................................................................................................................................14
Question 8...................................................................................................................................14
Question 9...................................................................................................................................14
Question 10.................................................................................................................................14
Question 11.................................................................................................................................15
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Question 12.................................................................................................................................15
Question 13.................................................................................................................................15
Question 14.................................................................................................................................15
Question 15.................................................................................................................................15
Question 16.................................................................................................................................15
Question 17.................................................................................................................................16
Question 18.................................................................................................................................16
Question 19.................................................................................................................................16
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How do I use this guide?
This guide is divided into two sections:
 The introduction section gives you information about the unit of competency you
will be assessed in. For a comprehensive overview of the assessment process and the
principles of assessment, refer to your ‘Student Handbook’ which was provided to
you by National Training when you commenced. The Student Handbook is also
available online via the website: nationaltraining.edu.au
 The second section contains assessment activities each detailing:
o Description of the assessments
o Instructions for completing the assessment activities
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Introduction
This guide, together with the Assessment Activity forms the
assessment tools for:
Unit code Title Training Package
TLIL5020 Develop and maintain operational procedures for transport and
logistics enterprises
Transport and Logistics
Training Package
Application
TLIL5020
This unit involves the skills and knowledge required to develop and maintain operational procedures for
transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice,
including the Australian Dangerous Goods (ADG) Code and workplace procedures.
It includes planning and developing operational procedures, and monitoring and evaluating the
implementation of these operational procedure/s.
Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and
others in planning and using resources, services and processes to achieve required outcomes.
The unit generally applies to those with responsibility for resource coordination and allocation, and who lead
individuals and teams.
Elements and Performance Criteria
1.0 Plan and develop operational procedures
1.1 Processes requiring development/modification of operational procedures are identified and
confirmed with relevant personnel and business units
1.2 Scope, focus and extent of the operational procedure/s are discussed and validated with affected
personnel
1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous
work
1.4 Factors likely to impact on the development process are identified and techniques are adopted for
their incorporation into the procedure/s
1.5 Proposed operational procedures are researched using a range of sources and provision is made to
include user input
1.6 Operational procedures are developed, documented and verified with relevant internal/external
personnel and/or organisations, in accordance with workplace procedures
1.7 New operational procedures are trialled with a target group as required
1.8 Performance indicators are developed to measure the effectiveness of the operational procedure/s
2.0 Monitor the implementation of the operational procedure/s
2.1 Introduction of the operational procedure/s for selected units/job functions is planned with affected
personnel to ensure understanding and the need for compliance
2.2 Effective induction and supervision is provided to support personnel in implementing the new
procedure/s
2.3 Personnel performance is monitored to ensure adherence to the operational procedure/s and to
assess the requirement to modify the process
2.4 Solicited feedback is actively sought from personnel implementing the operational procedure/s
3.0 Evaluate the implementation of operational procedures
3.1 Effectiveness of the operational procedure/s is assessed against developed performance indicators
3.2 Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism
and enterprise requirements
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3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes
to operational procedure/s
3.4 Records, reports and recommendations for improvement are managed within the workplace
information systems and processes
Pre-requisites
Not applicable
Appeals and reassessment
If you disagree with the assessment decision and result, you have the right to appeal and be
reassessed if necessary. Details of the appeals process is contained in the Complaints and Appeals
Policy & Procedure, provided to you prior to enrolment. See Complaints and Appeals Policy &
Procedure for more details.
Plagiarism
While co-operative effort and the sharing of information are encouraged, you must ensure your
assignments and assessments are representative of your own effort, knowledge and skills. You must
not take the work of others and present it as your own. Plagiarism may result in the
assignment/assessment being deemed to be “not yet competent” by the assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed
or cancelled from their course at the discretion of the National Training Manager.
Plagiarism can take several forms;
 Quoting from a book or an article without acknowledging the source
 Handing in someone else’s work as your own
 Stealing and passing off another person’s words or ideas and claiming them as your own
 Giving incorrect information about the source of a quotation or idea
 Downloading information from the internet without acknowledging the source
 Copying a section of a book or article and submitting it as one’s own work
 Presenting as a new and original idea or produce something which was derived from an
existing source
Referencing Materials
National Training prefers that students utilises Harvard Style referencing. Generally, Harvard
Reference List citations follow this format:
Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue),
Page(s).
Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo.
Year].
Understanding your results
The great thing with competency based training is that you either deemed 'competent' (you can
demonstrate the required skills and knowledge) or 'not yet competent' (at this time you haven't
been able to demonstrate required skills or knowledge). The key word is "YET”.
Your trainer will provide you with feedback on your assessments so that you know what you have
done well in your assessment and what you need to improve upon or fix. An "NYC" result does not
mean that you have failed and that is it - you have the opportunity to try again. It could be that one
question in your assessment was deemed not yet satisfactory and this is the only question that will
require review.
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Results Legend
C Competent Has successfully completed unit and has met the minimum competency
criteria and demonstrated the required skills and knowledge
NYC Not Yet
Competent
Has not met minimum competency criteria for the unit - certain section/s
require review due to not meeting the requirements and being deemed
not yet satisfactory
CT Credit
Transfer
Application required
RPL Recognition of
Prior Learning
Application required
For further information regarding Recognition of Prior Learning (RPL) and Credit Transfers (CT),
please contact on our office on [phone]
Assessment activity
The assessment activities contained below have been designed for the following unit(s) of
competency:
TLIL5020 Develop and maintain operational procedures for transport and logistics
enterprises
This is a summative assessment process. For the student to be assessed as competent in each Unit
of Competency, all questions and activities need to be satisfactorily completed.
Each assessment activity contained within:
Assessment 1: Case Study 1
All parts need to be completed.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Assessment 2: Case Study 2
All parts need to be completed.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Assessment 3: Case Study 3
All parts need to be completed.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Assessment 4: Short Answer Questions
This requires the completion of all comprehensive questions.
This is a summative assessment activity, which means it is an assessment of what you have learnt
and used towards the assessment of your overall competency.
Each question is to be completed separately, but is an open book assessment. Each answer should
be at least 100 – 300 words in length.
Answers to be on an Office / Word document and attached to your assessment when submitting.
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Assessment 1, 2, 3 & 4 Instructions
Student Instructions
Type of
Assessment
This is a summative assessment activity, which means it is an assessment of what you
have learnt and used towards the assessment of your overall competency.
General There are a number of short answer questions and a case study. You must attempt
each assessment. If you have difficulty with understanding the question or
completing the answers, then talk to your trainer.
Your trainer is there to help you understand and help you demonstrate your
understanding, not to complete the answers for you.
You are required to answer all questions and provide as much detail as you can.
These questions are not required to be completed under exam conditions.
Context and
purpose of
assessment
The short answer questions and the case study have been drawn from the
information contained in your workbook/ learning materials. Therefore, you should
have a good understanding of the answers
Assessment
instructions
Read the information provided and fully complete all questions as asked.
Resources,
equipment &
material required
Learner Guide
Computer
Internet
How you will be
assessed
Upon completion of your responses you will be assessed against a standard answer
sheet to ensure that you have covered the questions and that your responses are
consistent with the unit requirements. All questions must be correct for satisfactory
completion.
For more information on the specific criteria contained in the unit descriptor, speak
with your trainer. They will provide you with a copy of the criteria or refer to your
learner guide which includes the performance criteria.
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Assessment 1: Case Study 1
The objective of this section is to demonstrate 1.0 Plan and develop operational procedures
Case Study 1
Attached for your information, is a Standard Operation Procedure (SOP) for manual handling. Named
“The Six Steps of Lifting”, this can be located within the National Training Dashboard under the
banner of National Camper Trailers > Human Resources > WHS.
This is specifically a lift of a cardboard box weighing less than 10Kgs.
In your role as the Warehousing Manager at National Camper Trailers Pty Ltd. You are responsible
for the Receival and Storage of materials and product, as well as despatch of completed products
and accessories. This includes materials and products coming in from offsite manufacturers and
suppliers.
Your Receival and Storage Team numbers ten employees and covers a diverse makeup of Male and
Female, English speaking and English as a Second Language members.
The CEO has become aware of several Manual Handling class injuries amongst your staff. He has
requested you to take some actions to ensure that we as a company are taking every effort to not
hurt anyone entering our site.
Based on meetings to discuss this issue, the first requirement to create an SOP for Manual Handling
of Cardboard Boxes 10 - 20Kgs, and Less than 10 Kg.
You must develop these and then up-load to your assessment. When developing this SOP take into
account the following factors and account for each one in your SOP.
Question 1
Create a Manual Handling Operational Procedure for Stock movement for 10 - 20Kgs, and Less than
10 Kg.
A template has been provided to assist. Should you choose to use your own please ensure that you
use version control.
Answer : Please see attached template completed
Question 2
Write a report which states the following in relation to the development of your SOP.
a. Explain the Processes required for development/modification of operational procedures
including effective communication with stakeholders.
b. Detail how you identified and confirmed requirements with relevant personnel and other
units within National Camper Trailers?
c. How was the current procedure evaluated to ensure development is not unnecessarily
duplicating previous work?
d. How did you identify factors likely to impact on the development process and what
techniques did you adopt for their incorporation into the SOP?
e. Show how you plan to trial the new operational procedures with a target group as required.
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f. What KPIs will you develop to measure the effectiveness of the SOP?
g. Set up a plan (or flowchart) to show how the SOP was developed, documented and verified
with relevant internal/external personnel and/or organisations, in accordance with
workplace procedures
h. Explain how the SOP was and which external sources were used.
i. Detail here how you assessed risks and hazards related to developing and this SOP and ways
of controlling the risks involved.
Answer: Please see attached template for your review.
Assessment 2: Case Study 2
The objective of this section is to demonstrate
2.0 Monitor the implementation of the operational procedure/s
Case Study 2
The CEO has now requested a report based on the SOP that was developed to reduce manual
Handling injuries in your department. He wants to incorporate the SOP into other areas of the
business and present it to other Department heads to discuss. He has asked you lead and compile
another report to assist with this meeting. He has requested the following criteria be included within
the report.
Answer:
a) How would you plan the introduction of the SOP to for various affected personnel to ensure
understanding and the need for compliance?
b) How can we effectively introduce, induct and provide supervision to support personnel in
implementing the new SOP?
c) What methods can we introduce to ensure that performance is monitored to ensure
adherence to the SOP and to assess the requirement to modify the process?
d) After we have introduced the SOP to other work units, what form of feedback can be
actively sought from personnel?
e) Why must we understand resource availability including the competencies of individuals in
the team/group when developing the SOP for work units?
f) Why do we need to have a contingency plan while developing the new SOP?
Answer: Please see attached template for your review.
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Assessment 3: Case Study 3
The objective of this section is to demonstrate
3.0 Evaluate the implementation of operational procedures
Case Study 3
Your Manual Handling SOP has now been in place within the work units of National Camper Trailers
for 6 months. The CEO has come to your department with the latest Safety Figures. These figures
show that Manual Handling injuries have decreased by 75 % since the incorporation of the SOP.
He wants these figures to continue to reduce but, he is concerned that things could increase again if
we are not vigilant. He asks you to look at systems that we can incorporate in all our SOPs to ensure
that they don’t just sit in books.
Answer: following questions he has raised. You can utilise the internet to alleviate his concerns.
a) How can you measure the effectiveness of the SOPs against developed performance indicators?
Answer: The effectiveness of the SOP could be measured against developed performance indicators
based on certain factors: The impact of SOP should be reviewed until every 2 years. The R&D should perform a review based on the impact of changes that are made within the
organisation. The current version of SOP should be distributed to the employees who would make use of it
as per the standard norms of the industry. Based on the implementation of SOP, there should be a conduction of feedbacks and surveys.
This would helpful for understanding the scenario of work.
b) What system can we put in place to ensure that our SOPs are modified/deleted as required, in
accordance company and continuous improvement requirements?
Answer: Based on ensuring that the SOP are modified as per the requirement, it could be
recommended that there should be an inclusion of proper form of monitoring systems.
The monitoring systems that could be used are: Plan-Do-Study-Act (PDSA) – This system would plan for continuous improvement. It would
identify a certain goal and thus would put a plan that could be put into action. Six Sigma – It is defined as a quality management and continuous process strategy of
improvement. It would increase the level of efficiency based on reducing of variations for
allowing capable and consistent kind of services
c) Whenever evaluations and changes are made to our SOPs how can we ensure that the relevant
personnel are kept informed?
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Answer: Based on the needed changes within SOP, there should be certain kind of evaluation based
on the impacts that are being made within the newly developed SOP. These kind of changes that are
made to the SOP should be properly discussed with the employees of the organisation. These changes
that would impact the employees of the organisation should be properly evaluated by the
management team. Based on the impacts, the management team would plan for implementing the
changed strategies within the work procedure of the organisation.
d) How will we ensure that our records, reports and recommendations are documented, and system
put in place to manage all these changes.
Answer: The primary objective of proper management of files is based on the ability of finding the
proper records in a quick manner. The file management would be able to provide a detailed guidance
based on establishing and maintenance of proper form of records based on which it would be easy to
track the performance. In order to ensure that the records, recommendations and reports are
documented, there should be an inclusion of proper form of software that would be able to measure
the impacts that are being made within the workplace based on the impact of SOP.
Assessment 4: Short Answer Questions
The objective of this section is to demonstrate
TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises
Question 1
Explain why we need to develop Operational Procedures and provide two examples of how they can
increase attention to detail and reduce risk to staff and property.
Answer: There are certain businesses that develop Standard Operation Procedures based on ensuring
consistency within their working processes, improve the quality of their products and services, and
also prevent different safety and health issues. The main purpose of SOP would be detail the step-by-
step instructions based on providing instructions to employees in order to complete certain specific
processes or tasks.
Question 2
When operating electrical communications equipment within the industry how can you ensure that
you are utilising the equipment correctly?
Answer: Based on the impact of operation of electrical equipment within the industry, it should be
taken into account that the equipment would work in a proper manner. This would thus ensure a
proper form of work scenario and faster processing of tasks. Based on implementing different kind of
electrical equipment, it could be discussed that there should be a proper form of training for the
employees who would be responsible for performing of work with the help of the electrical
communications equipment. The training would help the employees to understand the details of
work and thus would work accordingly.
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Question 3
When monitoring work activities according to schedule or planning, how can you prioritise work for
yourself and others?
Answer: Based on monitoring over different kinds of activities of work according to a planned
schedule, the prioritisation of work could be done as follows:
 Collection of the entire list of tasks.
 Identification of urgent tasks versus the important ones.
 Proper assessment of value.
 A proper order of tasks should be maintained based on estimated effort.
There should be a proper level of flexibility and adaptability for various situations.
With the aid of such kind of prioritisation within the work, it would be beneficial for the in-charge
official to monitor over the entire set of activities that are performed within the workplace.
Question 4
Provide an example of at least one of the Codes of Practice, Regulations and Licences you may have
to comply with when implementing and SOP?
Answer: One of the example of the Codes of Practice, Licenses and Regulations that have to be
complied during the implementation and SOP is the Work Health and Safety Act 2011. This act is
directs the business to have a responsible attitude to Health, Safety and Environment (HSE) issues.
The act claims that individuals have a duty of care for their health and safety. The individuals also
possess a responsibility to address different environmental issues, learn about the concerned
business and the environment. The HSE issues also include the compensation of workers, handling of
foods and safety of individuals. The safety is in relation to construction sites, warehouse
management, ergonomic requirements and various issues of security. This act also recommends
individuals to have a diverse knowledge about safeguarding the workplace.
Question 5
In relation to a procedure: -
a. How would you identify the risks and hazards that can occur within its operation?
Answer: Based on the different kinds of risks and hazards that are affecting the workplace, it
could be suggested that there should be a proper form of assessment. This assessment would
be able to identify the risks and hazards within the workplace. Some of the common form of
workplace hazards that can strike individuals are physical hazards, chemical hazards,
ergonomic hazards and biological hazards. A proper level of assessment based on different
techniques of risk assessment would be beneficial for understanding the risks and mitigating
them.
b. How can you assess the competencies within the workgroup to manage this procedure?
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Answer: Some of the different kinds of competencies within the workgroup that would be needed to
manage the procedure are:
 Reflective practice self-assessment
 Scientific knowledge-methods
 Ethical-legal standards-policy
 Consultation
 Intervention
 Supervision teaching
The competencies within the workgroup could be accessed with the help of implying these different
competencies within the operations performed. The different competencies would be able to assess
the management of new procedures. Thus, with the help of these kind of competencies, the
management of the new procedure within the workplace could be easily managed.
Question 6
When developing your procedure from Case Study 1, who would you consult to ensure that your
procedure complies with practices, regulations and standards?
Answer: Based on the development of the new kind of procedures within the workplace based on the
standards of SOP, I would have consulted with the HR department and CEO of my organisation. I
would have also approached the internal stakeholders within my organisation. We would have to
follow and abide by certain policies, standards and regulations that would help in guiding for the
implementation of new standards of work within the workplace. The issue is based on ensuring the
health and safety of individuals within the workplace. Hence, this would be extremely needed to
abide by the standards of Health and Safety Act
Question 7
When drafting your procedure what guidelines did you consider? Give a brief description of why you
followed these guidelines.
Answer: Based on drafting the procedure within the SOP, I have abided by the standards of
EDI/EDIFACT. These standards have discussed about the logistical information that should be come
within time management system as would be required by different technologies on logistics. In
addition to this, the different tasks based within transportation, order management, operations
management and inventory management could be solved in real time based on the set guidelines.
These guidelines were meant to be followed as I was assigned the responsibility for the Receiving and
Storage of product and materials within the warehouse. I was responsible for viewing and
recommending better measures for the supply of goods and material. Thus I had followed the basic
guidelines for the health and safety of my employees and have hence implemented better procedures
of work within the SOP.
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Question 8
Why should you monitor the introduction of and longer-term effect of a procedure?
Answer: The introduction of longer-term effect of the procedure should be properly monitored. This
would help in ensuring the most possible security of the health and safety of my employees within
the warehouse department. The employees face a regular risk based on manual handling of
packages. Ensuring a proper kind of monitoring over the longer-term effect of the new procedures
would be helpful deciding the improvement in the quality of work within the workplace.
Question 9
In a business or workplace where would your procedures be stored?
Answer: The planned procedures that would be implemented for the benefits of the workplace should
be stored and maintained properly. The procedures and documentation could be stored in a cloud
based platform such as Google Cloud in order to secure the internal matters of the organisation.
These documents could also be stored with the Warehouse manager in order to ensure the
confidentiality of the documents. These documents could then be provided to the workers as per
business needs.
Question 10
What systems could you put in place to record future changes, auditing, and ongoing assessment of
a procedure?
Answer: Based on the recording of future changes, performing of audit and ongoing process of
assessment, it could be recommended that there should be a proper kind of online assessment
software. This software would be highly efficient based on the review of the health and benefits of
the employees. The results would be displayed with the help of the software. There are certain audit
processing software that includes – Gensuite, ADAudit Plus and many others that could be put in
proper place for performing of quick audits, recording of future changes and recommending
solutions.
Question 11
When working within the Transport and Logistics industry why must we select and apply appropriate
technology, information systems and procedures?
Answer: Based on the scenario of work with the Transport and Logistics industry, it could be
discussed that most of the processes are performed manually. The employees transfer the goods
from one place to other. They are solely responsible for packaging of products, dispatching them and
thus assigning them to the proper transport vehicle in order to be shipped to the proper place. This
would be helpful for ensuring that the packages products should not get tampered and might leave a
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negative feedback for the customers. The application of proper kind of technology within the logistic
sector would also ensure that there is a proper evaluation of employees within the workplace and
that the health and safety of these individuals would be maintained properly.
Question 12
It important within the Transport and Logistics industry to be able to read and interpret transport
and logistics schedules, inventories, regulatory requirements, customer instructions, workplace
procedures and manuals relevant to developing and maintaining operational procedures.
Select one of the NCT procedures from the NCT Intranet and provide a summary of your
understanding of the intent and implications of that procedure.
Answer: One of the procedures of NCT from the NCT Intranet is based on procurement procedures. It
is known as the Contract provisions. Under this provision it states that all the negotiated contracts
would be awarded to NCT. The workers would have access to any document, books, papers and
records, which would be directly pertinent to a certain program. These would be intended for the
major purpose of conducting of audits, excerpts, examinations and transcriptions.
Question 13
Explain an occasion when you will need to show application of current competencies within the
functional activities of your role and application of relevant Australian standards and associated
certification requirements
Answer: There was a certain occasion where I have showed my competency according to the current
competencies. There was a certain problem arising with the storing and identification of the exact
items needed to be shipped. The employees were facing this problem in order to identify the already
stored goods. Based on the application of proper Australian standards and norms, I had had
configured the warehouse for having certain specially designed storage locations. These newly
designed storage locations would be helpful for identification of the exact row, level, rack section,
and shelf location. These were specifically formatted with the help of an alphanumeric location bar
code and level.
.
Question 14
Briefly describe how business policies, procedures and plans including procedures for outsourcing
components of operations or engaging additional resources will interact in the workplace.
Answer: There is a certain set of predefined business policies, plans and procedures that are engaged
within the workplace. The different policies and procedures that would interact within the workplace
would be firstly defined. The need for the policy should be firstly determined. The support from the
stakeholders would then be determined. A proper form of communication with the employees would
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need to be done in order to make them aware of the oncoming changes within the organisation.
After each of the policies have been set, there should be a need for constant updating and revising of
policies.
Question 15
How could you use your knowledge of operational procedures to handle an issue dealing with: -
a. Resolving a grievance
Answer: Based on my knowledge as per the standards of operational procedure, I would look
into each of the intrinsic details of the grievances. I would ascertain the cause of the
grievance and would thus suggest better measures with which the grievance could be
resolved.
b. equipment applications, capacities, configurations, safety hazards and control mechanisms
Answer: Based on certain knowledge of the procedural operations, I would ensure the
occupational health and safety programmes to be conducted for the knowledge of the
employees within the workplace. I would also plan certain procedures that could be helpful in
fulfilling the health and safety policy that would be set within the Safety Statement. I would
also plan the exact safety equipment that could be used by the workers in order to ensure
proper safety controls within the workplace.
Question 16
Explain the requirement and importance of focusing on operations systems, resources, management
and workplace operating systems.
Answer: There is a high level of requirement to keep a major form of focus on the use of operation
systems, resources, workplace and management operation systems. The impact of each one of them
would be extremely beneficial for the beneficial for the employees as they would be guided with the
working of different kinds of systems. The different systems and processes that are set within the
logistic sector would be helpful in guiding the operations within the logistic sector. The various
processes linked within the sector are mostly followed by the operations team and management
team. They help in guiding the operations within the workplace
Question 17
Detail at least 4 licence and/or permit requirements relevant to transport and logistics operations
and describe their importance.
Answer: The requirements of license and permit that would be relevant to the transport and logistics
operations are:
Assessment Workbook – TLIL5020 18 | P a g e Version 3.1

 The logistic company should be registered with the Australian Government as per the set
norms and standards. Implementing of a co-operative for the business would need the proper kind of registration
with the co-operative with Fair Trading Registry Services. Before driving a heavy vehicle, the driver should have a appropriate license for the particular
class of vehicle.
If the organisation is operating a heavy vehicle under the Federal Interstate Registration Scheme
(FIRS), then the vehicle would be issued a national heavy vehicle number plate during the renewal of
registration.
Question 18
When developing and maintaining operational procedures for transport and logistics enterprises
describe 2 challenges that you might face and describe contingency measures that you might adopt.
Answer:
a) There could be a challenge in the form of bringing in changes within the logistics department. Any
kind of implementation of new kind of processes would be beneficial for the sector.
b) There might be a challenge based on working with diverse groups of people within the workplace.
Each employee would have their own needs and thus this might lead to the hamper of such new
implications.
Question 19
Describe the importance of developing and maintaining a clear understanding of regulations, codes
of practice and legislative requirements (including local and international regulations relevant to
transport and logistics operations, and the Australian Dangerous Goods (ADG) Code where
applicable) when working in the Transport and Logistics industry.
Answer: The development and maintenance of a proper understanding of codes, regulations and
legislative requirements within the Transport and Logistics industry would be extremely crucial. These
kind of standard procedures would be able to present a perfect picture of the scenario of work within
the workplace. The employees would be mostly be guided based on the latest kind of standards
within the workplace. This would be helpful for ensuring the safety of workers within the workplace
and would also present a motivating work culture. The different code of conduct need to be properly
understood in order to abide by the rules and practices that would be applied within the logistic
industry. This would be helpful in improving the situations within the logistic industry and thus
improving the conditions of the employees
Assessment Workbook – TLIL5020 19 | P a g e Version 3.1

Assessment Workbook – TLIL5020 20 | P a g e Version 3.1