Assignment (Doc) | Professional Practice

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Running head: INTRODUCTION TO PROFESSIONAL PRACTICE
INTRODUCTION TO PROFESSIONAL PRACTICE
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INTRODUCTION TO PROFESSIONAL PRACTICE
Part A-
Question 1:
When working in clinical settings, health workers like nurses and midwives, delivers care to the
patients irrespective of their culture, ethnicity, preferences, age and sex and provide a holistic
approach to care. While delivering care, the healthcare professionals must ensure to hold
integrity of the patients and do not indulge themselves in taking any actions that might lead to
the violation of the nursing standards. Patient centred care is directly linked with patient’s
satisfaction and an improved health outcome. Providing a patient centred care enhances patient’s
satisfaction by acknowledging the patient’s values, beliefs and preferences towards wellbeing
(Betterhealth.vic.gov.au, 2019). Patient centred care is characterised by respecting and treating
the patients with dignity. Healthcare professionals must ensure a patient centred approach to care
by respecting the preferences, values, beliefs and respect the decisions made by the patients.
Besides respecting the autonomy of the patients, the healthcare professionals must also educate
and make the patients aware of their health condition and give information on the treatment
approaches and options available. However, the case study shown in the video, is a perfect
illustration of the violation of nursing standard, patient centred approach to care, where the
midwife, Michelle, was found to have asking questions that are against nursing standards. The
midwife, Michelle should have adhered to behaviour influencing therapeutic communication and
promote professional relationship with her patient, Kaylene Matthews. To promote patient
centred care, health professionals must effectively communicate and build a professional
relationship with the patients to understand their beliefs, preferences, values and their concerns

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INTRODUCTION TO PROFESSIONAL PRACTICE
and address them by communicating effectively and deliver care by recognising the needs of the
patients which is found to be missing in the case of Kaylene Matthews.
Question 2:
It is seen in the third video that on realising there exists a gap between the midwife trying to
deliver care by accessing health information of the patient and the patient’s expectation from the
healthcare service, the midwife is seen to have improving the approach of care delivery by
building a professional relationship and understanding the patient’s concern. It is evident from
the video that if healthcare professionals communicate effectively and involve the patients in the
decision making process, it leads to an improved health outcome and increases patient’s
satisfaction (Betterhealth.vic.gov.au, 2019). Michelle behaved nicely with the patient and her
mother, and asked relevant questions aligning with professional nursing standards and
communicated effectively following patient centred care by understanding her concern and
respecting her decisions. Since, the patient had a negative experience with her past medical
service, it was natural for her to react and be overprotective of her unborn child. She was
distrustful and defensive and had an expectation of getting treated badly because of negative
experience she had in her previous pregnancy where she lost her twin babies. A major difference
can be noticed in both of the videos (First and the third), where at the initial stage, Michelle is
seen to behave abruptly and showed disrespect by asking irreverent questions. Being an
Aboriginal woman she always comes across discrimination, she is therefore concerned and
sensitive and must have dealt with care in the first place (Browne & Varcoe, 2006). However,
when the midwife realised it with the help of the health worker, she gave a cultural competent
care and respected her decisions. She offered the patient with information and educated her about