BTEC Level 4 HND Diploma in Business Unit 6: Management a Successful Business Project (491)

ASSIGNMENT 1 FRONT SHEET
Qualification BTEC Level 4 HND Diploma in Business
Unit number and title Unit 6: Management a Successful Business Project (491)
Submission date 20/02/2022 Date received (1 st submission)
Re-submission date Date received (2 nd submission)
Student name Tran Thi Gia Khanh Student ID GBD 201
Class GBD 0906 Assessor name Vo Cong
Student declaration
I certify that the assignment submission is entirely my own work and I fully understand the consequences of pla
making a false declaration is a form of malpractice.
Student’s signature:
Grading grid
P1 P2 P3 P4 M1 M2

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 Summative Feedbacks:  Resubmission Feedbacks:
Grade: Assessor Signature: Date:
Internal Verifier’s Comments:
Signature & Date:

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Table of Contents
INTRODUCTION ............................................................................................................................................................ 4
PROJECT AIMS AND OBJECTIVES FOR THE SCENARIO ................................................................................................ 4
1. PROJECT OBJECTIVES........................................................................................................................................ 4
2. PROJECT AIM .................................................................................................................................................... 4
PROJECT MANAGEMENT PLAN .................................................................................................................................... 5
1. SCOPE ................................................................................................................................................................ 5
2. TIME .................................................................................................................................................................. 5
3. COST BREAKDOWN STRUCTURE ...................................................................................................................... 6
4. MILESTONE SCHEDULE ..................................................................................................................................... 6
5. QUALITY ............................................................................................................................................................ 7
6. COMMUNCATION PLAN ................................................................................................................................... 7
7. RISK MANAGEMENT PLAN ............................................................................................................................... 8
8. RESOURCES ....................................................................................................................................................... 8
WORKPLACE TRANSFORMATION PRACTICE IN HIGHLANDS COFFEE ......................................................................... 9
VALUE AND BENEFITS OF WORKPLACE TRANSFORMATION IN CREATING COMPETITIVE ADVANTAGES ................ 9
CONCLUSION .............................................................................................................................................................. 10
QUESTIONNAIRE ........................................................................................................................................................ 11
PROJECT LOGBOOK_ WEEK 1 ..................................................................................................................................... 13
PROJECT LOGBOOK_ WEEK 2 ..................................................................................................................................... 15
GANTT CHART ............................................................................................................................................................. 17
REFERENCES ................................................................................................................................................................ 17

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INTRODUCTION
Workplace transformation is the remodeling of flexible workspaces to accommodate a variety of work,
staff, and generations. The administrative center has changed quickly to meet those ongoing
developments, which have been accelerated by new technology and expanding globalization. Senior
management must enact enterprise-friendly procedures. Consequently, the researcher supervises the
execution of a small study to gather data and examine how various Human Resource departments
manage this issue.
Starbucks Corporation, an American company, founded in 1971 in Seattle, WA, is the country's most
giant roaster, marketer, and retailer of coffee products. Starbucks employs about 349.000 people across
32,660 company-operated and authorized stores in 83 countries. Their product line consists of roasted
and handcrafted high-quality/premium-priced coffee products, tea, a range of fresh food products, and
other drinks.
This record will include all of the elements necessary for any project, focusing on the place of business
change. The document's first phase will give the task objectives, goals, and control plan to provide some
background. Following that is the painting's breakdown form and stages for completing and achieving
the aims. The researcher can even design a brief questionnaire that will be distributed to the applicants
later to collect data. Finally, all of the previous data may be examined, summarized, and put into effect
by looking at the cost and benefits of business change in developing competitive advantages.
Furthermore, weekly logbooks may be updated every week so that the instructor can stay on top of the
task's progress.
PROJECT AIMS AND OBJECTIVES FOR THE SCENARIO
1. PROJECT OBJECTIVES
• Research and proposal locations where coffee trucks can be placed during the COVID-19.
• Research how to decorate a coffee truck.
2. PROJECT AIM
A step-by-step investigation of the purpose of coffee trucks by coffee companies and the benefits
that businesses may derive from employing coffee trucks in the context of COVID19.

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PROJECT MANAGEMENT PLAN
1. SCOPE
The following criteria will be used to accomplish project plans:
• Geographic: Da Nang
• People: Starbucks’s customer of different ages
2. TIME
TASK DURATION
(days)
START DATE FINISH DATE
PROPOSAL
Define Topic 3 10/01/2022 13/01/2022
Draft Proposal Form 3 10/01/2022 13/01/2022
Proposal Form 3 10/01/2022 13/01/2022
PLANNING
SMART Goal 3 13/01/2022 16/01/2022
Project Management Plan 2 13/01/2022 15/01/2022

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Evaluate values and benefits 2 15/01/2022 17/01/2022
Gantt Chart 3 15/01/2022 18/01/2022
Prepare questionnaire 2 15/01/2022 17/01/2022
Milestone 1: Submission & Meeting 1 17/01/2022 17/01/2022
EXCUTION
Sending a survey to candidates 1 18/01/2022 19/01/2022
Collecting data 9 17/01/2022 26/01/2022
Listing and analyzing collected data 2 17/01/2022 19/01/2022
Giving recommendations 2 17/01/2022 19/01/2022
REPORT
Week logbooks
Week 1 1 15/01/2022 15/01/2022
Week 2 1 22/01/2022 22/01/2022
Week 3 1 29/01/2022 29/01/2022
Week 4 1 5/02/2022 5/02/2022
Milestone 2: Submission & Meeting 1 12/02/2022 12/02/2022
3. COST BREAKDOWN STRUCTURE
A cost breakdown structure (CBS) is a breakdown or hierarchical depiction of a project's different
expenses. A cost structure plan (WBS) represents the cost of a component in a work breakdown
structure is represented by a cost structure plan (WBS). CBS is a powerful instrument for managing a
project's life cycle, particularly its financial components, by providing a structure for implementing
quantitative cost management (Project Business Technology Resources).
4. MILESTONE SCHEDULE
A milestone agenda, often known as a milestone chart, is a schedule that uses milestones to break a
challenging plan into crucial segments. It's employed because of its simplicity when challenge managers

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or sponsors communicate a high-level picture of the challenge schedule with stakeholders or crew
contributors without going into every detail (ProjectManager.com, 2021).
NO. MILESTONE START DATE FINISH DATE
1 Submission & Meeting 17/01/2022 18/01/2022
2 Submission & Meeting 12/02/2022 12/02/2022
5. QUALITY
The following elements are used to evaluate this project:
• R & D costs for this project.
• To ensure project progress, each phase of the investigation and test run must be completed on
time.
• Statistics are from people over the age of 16, and candidates are required to answer all survey
questions.
• Based on the project's success or failure (based on participant feedback and HR's ability to solve
problems based on feedback).
• Achieve the project's initial objectives.
• All statistics are taken from corporate workers with solid positions and work experience, resulting
in a diverse spectrum of thoughts and viewpoints.
6. COMMUNCATION PLAN
A communication plan in project management describes how you intend to communicate important,
ongoing project data to key stakeholders. Your verbal interaction strategy will aid your organization in
understanding who should be receiving which alerts and when to include project stakeholders (Asana,
2021).
NO. COMMUNICATION METHOD FREQUENCY OWNER
1 Task progress updates Email/ Google Sheets Daily Project manager
2 Expense reporting Email/ Reports Once every two weeks Project manager
3 Activities monitoring Email/ Meetings Twice a week Project manager
4 Project and risks review Email/ Meetings/
Reports
Once a week Project manager

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7. RISK MANAGEMENT PLAN
Risk management is the process of detecting, assessing, and accepting or limiting the uncertainty of
investment choices in the financial sector. Risk management is the process through which an investor or
fund manager analyzes and quantifies the possible investment loss (Kenton, 2020).
Risk Event Likelihood Impact Detection
difficulty
When Response
Not enough
responses for
the survey.
3 5 2 Candidates are
being surveyed.
Avoid: Distribute it to as many
diverse people.
Lack of
information on
the project that
is being carried
out.
2 5 3 Conduct research
and evaluation on
the chosen firm.
Transferring: choose another
firm in the same industry while
keeping the present issue in
mind.
Lack of funds 1 4 1 Throughout the
project
Avoiding: Carefully plan the
budget and seek an extra
budget in case of problems.
Other outside
considerations
(COVID-19)
4 5 2 During the project Mitigation: moving the project
to be completed entirely
online.
8. RESOURCES
This project necessitates space and design to fit the current world. Google Forms were used for
questionnaire design and data collection, while Google Sheets assisted the researcher with Gantt Charts.
Furthermore, XMind aids the researcher in creating the Work Breakdown Structure and the Cost
Breakdown Structure. Google Docs and Google Sheets were heavily used to collect all of the information
and records and expand the Timeline, Communication Plan, and Risk Management Plan. Human
resources are the most important, but they are no longer the least important. Participants in the survey,
including the Human Resource Department, the Marketing Department, the Project Team, the Finance
Team, and the Project Manager, were critical to success.

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WORKPLACE TRANSFORMATION PRACTICE IN HIGHLANDS COFFEE
Highlands takes a unique position in the market when compared to its competitors. Instead of having a
varied menu, this brand expanded by emphasizing coverage. Highlands Coffee leads the market with 233
outlets countrywide as of the end of November 2018, more than 100 more than the second-ranked
brand, The Coffee House. For example, Starbucks, Trung Nguyen Legend, Phuc Long, and Cong Coffee
have 40-60 shops. As a result, the takeaway model is adhering to the company's positioning strategy,
being present in strategic places, creeping across retail malls and significant buildings
(Diendandoanhnghiep.vn, n.d.).
When the coffee shop market in Vietnam is booming like mushrooms after the rain, this move by
Highlands can be seen as an attempt to emphasize the difference of the brand - Vietnamese coffee, for
Vietnamese people. Vietnamese people like "sidewalk iced tea." They like nice things that are "easy to sit
on and walk." Highlands' close and popular takeaway model can be seen as another way of exploiting
this very "Vietnamese" mentality. Besides, when deciding to "go down the street." Highlands Coffee is a
luxury drink chain and is often located in beautiful, convenient locations, but Highlands Coffee was
suddenly "down the street." The "point of sale" for Highlands is a truck. Highlands has created a
welcoming environment where each resident may enjoy the perfect cup of coffee. Many people with
little income and little need to attend a store are quickly made to feel guilty and terrified when they
approach a store with a lovely ambiance. However, because the takeout model is more easily accessible
and the price is lower than in the shop, these clients may still experience the company's service and
quality, confirming that the brand was born and raised in Vietnam for Vietnamese
(Diendandoanhnghiep.vn).
VALUE AND BENEFITS OF WORKPLACE TRANSFORMATION IN CREATING
COMPETITIVE ADVANTAGES
• Modern and fresh
The coffee truck is decorated with eye-catching and humorous decorations, constantly being developed
with new forms; this is like a new breeze blowing into the brand name, which traditional stores rarely
have. Employees are adaptable and have several opportunities to contact consumers, quickly identifying
possible requirements and tastes.
• Profit
The takeaway cafe model has grown in popularity, particularly in large cities. With a modest area,
affordable investment expenses, and a solid business, it can swiftly recover funds in a short period of
time.

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• Convenience for customers
Many consumers want a morning coffee but do not have time to travel to a typical store to wait for their
order, and sending and picking up a car often makes them fearful due to time constraints. time. Pulling
over to the side of the road and hastily purchasing a takeaway coffee is the appropriate answer in that
circumstance.
• Vietnamese style
Obviously, Vietnamese people enjoy "sidewalk iced tea," as well as items that are "easy to sit on and
easy to walk." Starbucks' nearby and popular takeout business might be another way to capitalize on this
same "Vietnamese" attitude. Many people with little income and little need to attend a store are quickly
made to feel guilty and terrified when they approach a store with a lovely ambiance. These clients,
however, may still enjoy the company's service and quality thanks to an easy-to-access takeout model
and lower rates than in shops.
• Suitable for the current complex context
Coffee trucks are designed to be adaptable. During the epidemic, they soon became an alternative for
consumers who couldn't drink indoors and craved something different from their usual takeout options.
As a result, a new customer base has been added to an existing cadre of devoted followers. In a real
sense, coffee trucks are vehicles for equality in the post-pandemic world.
CONCLUSION
In conclusion, this study emphasizes the significance and urgency of workplace change in the face of the
COVID 19 pandemic threat. CBS, risk management methods, communication plans, and other tools built
the program. At the same time, Starbucks made a swift modification to the order, converting the
inadequacies of making the conversion into a benefit. This project is progressing well and will continue to
move nicely. The following report contains all of the other outcomes.

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QUESTIONNAIRE

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PROJECT LOGBOOK_ WEEK 1
Name: Tran Thi Gia Khanh
Project title: Making a coffee truck with the holiday theme to adapt to the COVID-19
pandemic
Date: 22/01/2022
Update on weekly research/tasks achieved
Points to consider:
• I've finished deciding on a topic for the research.
• I completed the Project Proposal Form and received comments from the tutor.
• The work criteria have been entirely met, and the project is staying on schedule.
• For the time being, no modifications are required because everything is proceeding
according to plan in terms of timelines and management.
Any risks and/or issues identified?
Points to consider:
• Because this is my first project, it is sometimes difficult for me to comprehend
some models and definitions, and it may take some time to become used to
working with these.
• There are no further dangers that have been found as of yet.
Problems encountered
Points to consider:
• Problems locating the correct subject and gathering data to determine whether the
topic is appropriate
New ideas and change of project direction
Points to consider:
• New concepts have been picked, which has changed the project's course.

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• However, the shift in topic has enabled me to see a clearer path for my project,
and I now know where to begin.
What have you learned about yourself through your work?
Points to consider:
• The project has helped me analyse which way to start when we find the topic.
• I also find myself more active and motivated as I find the subject that I'm
interested in.
• I am so happy and proud that I now have knowledge and skills to do a proper
project.
• However, in order to do other chores alongside the project, I need to become
more focused and better manage my time.
Next steps for your work
Points to consider:
• I have allotted enough time for completion.
Project plan status to date
Points to consider:
• Yes, I believe I am still on schedule to finish my work on time.
• I also believe that all of my work to date has adhered to the Learning Outcomes.
Tutor Feedback

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PROJECT LOGBOOK_ WEEK 2
Name: Tran Thi Gia Khanh
Project title: Making a coffee truck with the holiday theme to adapt to the COVID-19
pandemic
Date: 21/01/2022
Update on weekly research/tasks achieved
Points to consider:
• So far, everything is still on track and within the deadline set
• No changes to the project plan are needed yet
Any risks and/or issues identified?
Points to consider:
• Because this is my first time using a Gantt Chart, I find myself lacking
incompetence at first, and it may take some time to become used to it.
• The COViD-19 crisis is still ongoing, and it poses a risk to the project's success.
Problems encountered
Points to consider:
• I have trouble coming up with appropriate objectives and matching them to
deliverables.
New ideas and change of project direction
Points to consider:
• The move has shifted the project's focus slightly. Changing the scope, on the other
hand, will provide me additional information about the issue to seek for and will
make the project's direction appear clearer.
What have you learned about yourself through your work?
Points to consider:

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• I've learnt a plethora of new abilities and tools in order to complete a project.
Sometimes the change in topic makes me want to give up since I have to start all
over again.
• I'm still trying to give my all to this project, and I'll do my best not to make any
mistakes in the next phases.
Next steps for your work
Points to consider:
• Finish up the questionnaire and the form
• Finish the assignment
Project plan status to date
Points to consider:
• Yes, I believe I am still on schedule to finish my work on time.
• I also believe that all of my work to date has adhered to the Learning Outcomes.
Tutor Feedback

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GANTT CHART
REFERENCES
Project Business Technology Resources. (n.d.). What is a Cost Breakdown Structure? [online] Available at:
https://www.adeaca.com/blog/faq-items/what-is-a-cost-breakdown-
structure/#:~:text=A%20Cost%20Breakdown%20Structure%20(CBS.
ProjectManager.com. (2021). What Are Milestones in Project Management? [online] Available at:
https://www.projectmanager.com/blog/milestones-project-
management#:~:text=A%20milestone%20schedule%2C%20or%20milestone.
Asana (2021). How to Write an Effective Communication Plan • Asana. [online] Asana. Available at:
https://asana.com/resources/communication-plan.
Kenton, W. (2020). Risk Management. [online] Investopedia. Available at:
https://www.investopedia.com/terms/r/riskmanagement.asp.
Diendandoanhnghiep.vn (n.d.). Mô hình Take Away và nước đi mới của Highlands Coffee | Doanh
nghiệp. [online] https://diendandoanhnghiep.vn/. Available at: https://diendandoanhnghiep.vn/mo-
hinh-take-away-va-nuoc-di-moi-cua-highlands-coffee-182852.html.