2Assignment 2 Table of Contents Introduction................................................................................................................................3 Organisational Culture...............................................................................................................3 Ethical Statement.......................................................................................................................3 Frameworks in the strategic management process.....................................................................4 ï‚·Stakeholders Management..............................................................................................4 ï‚·Business Network............................................................................................................4 Factors of Sustainable competitive advantage...........................................................................5 ï‚·Group Dynamics Theory.................................................................................................5 ï‚·Competitive Analysis......................................................................................................6 HR policies and their role in meeting organisational goals.......................................................7 Conclusion..................................................................................................................................7 Reference List............................................................................................................................8
3Assignment 2 Introduction In this assignment, the strategic management of one of the peering pizza companies of New Zealand, Hell Pizza have been discussed. The organisation started as an innovation of two co- founders. However the aid of strategic business planning combined with a full proof business policy helped them to achieve the standard of a brand. In this assignment various issues that the company faced have been identified. Starting from the controversies of the advertisement campaigns to the sell out to Tasman Pacific Company, various issues have impacted the business of Hell Pizza. However, in spite of all these a subtle organisational; structure and good stakeholder communication strategy have helped them to remain integrated in the face of all odds. The business approach that helped the company to reach the zenith of success have been described in detail in this project. Organisational Culture As a traditional counterpart of native business organisations of New Zealand, Hell Pizza operates their stores in multicultural groups. An instance might be provided. In a particular HellPizzaoutletinWellington,among125employees,only6areNewZealanders (hellpizza.com, 2018). The rest are ethically Chinese, Vietnamese or Japanese. However, the Asian workers all belong to sound academic backgrounds, whereas the locals are basically high school pass outs. In this scenario, the demographic contrast and clash is inevitable (Albrecht et al. 2015). The Asian employees have an outlook of taking the business to a new level. While the local employees have a perception that they have more knowledge of the local market and are knowledgeable about the customer base in New Zealand. Ethical Statement Effective franchising has been the protagonist behind the success of the HELL entrepreneurs Stu and Callam. Their business ethics have paved the way for the immense success of HEL pizza as an SME. The basic policy that the founder directors of the company have maintained throughout the business timeline are hard work, individual care to the customers and addressing big and small needs and issues of the employees. Having fun at work and staying loyal to the customers have been the two basic ethical considerations for HELL pizza that have led them to success.
4Assignment 2 The employees of Hell Pizza report that working in the Hell stores is fun and they enjoy completefreedomoverthebusinessoperations.Thishelpsthemtoensurecustomer satisfaction in turn (Barney, 2014). According to the ideas of the employees, in spite of being a seven day working company, they have not perceived the job as a burden. The small after hour parties that they enjoyed had a great role in ensuring job satisfaction of the employees. Frameworks in the strategic management process ï‚·Stakeholders Management The HELL franchise have 66 in house stores in all in the country. Hence the number of Stakeholders is also high. The major stakeholders are the shareholders of whom the largest share lies with the co-owners, the employees, suppliers, and customer and so on. Being a franchise they have various store owners (hellpizza.com, 2018). All major franchise owners of the company participate in a directors meet every half year. The organisational strategy for the upcoming financial year is decide in the meeting itself. In case if the manger observes that it is a personal conflict he or she decides to put the conflicting parties on different shift times. On the contrary, if it is a difference in opinion regarding work process, the manger sits for a session with the employees to find a solution to the dispute. Hell pizza maintains a completely online communication with the suppliers (hellpizza.com, 2018). ï‚·Business Network The organisation have a self-driven delivery network. The website of HELL allows the customers to order HELL pizza and also track down the orders at present, the organisation is looking to implement a partnership based model of business expansion. Major overseas partners have formed strategic collaboration with HEL pizza to set up business in various countries of Asia (Chen & Miller, 2015). However, the organisation is facing the challenges of newer business models like UberEATS. Such tertiary providers like UberEATS are dissolving the customer market by opening up a wide customer market before the small restaurants, freelancer cooks as well homemade pizza (hellpizza.com, 2018). In this situation, the target market is getting segregated. In the words of Callum, this is a big threat before them. However, the business owners believe that the success of Hell Pizza is not any abstract incident. The Hard work, transparency and innovative taste of the products of Hell pizza have
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5Assignment 2 helped them to maintain a high customer retention rate. The brand equity of the organisation would help the company to sustain the challenges in the market. Factors of Sustainable competitive advantage ï‚·Group Dynamics Theory Almost all organisations have two basic goals, namely group goals and individual goals. Group development helps in meeting the group goals of a company that is more important for the sustenance of the organisation. The first step towards group development is testing the interpersonal behaviour. Employees of the sector in a company speak with others and create a general understanding through this communication (Deery & Jago, 2015). Hell Pizza gives importance to this stage and makes every new employee introduce with the others personally and professionally. This helps in fostering relationships among employees. The next stage is storming. This stage deals with the interpersonal conflicts in a company. The conflict defined by this theory might be as struggle for excellence and betterment also. Often quarrels arise in the organisational context owing to leadership issues. The same problemsariseamongtheemployeesofHellPizzaalso(hellpizza.com,2018).The employees of Hell Pizza come from diverse backgrounds. Hence, conflicts in a groups that represents people of various ethnicities is quite common (Fornell, Morgeson & Hult, 2016). In fact owing to dispute the company could not sustain many of its overseas franchises in Canada, Dublin, Korea, and London, India and so on. In fact continual storming between the co-owners and the Tasman Pacific Foods company led to the closure of the partnership between them. The disputes arose when the Tasman franchise ran the stores in New Zealand and in some other markets of Hell pizza. They attempted to alternate menu, prices, and supply pattern and supply line of the company. The next stage is norming. This is the third stage of group development (Gera et al. 2017). Evidently after the quarrels and misunderstandings and clashes in the first and the second stage some of the partners might quit the business (Porter & Kramer, 2019). However, more transaction and upbringing of an understanding would lead the rest of the employees to create a bonding among them. The ultimate realisation that the stakeholders needs to have is that they are ultimately working to achieve the common business goals. The original owners had
6Assignment 2 sold major share of the business to Tasman Pacific Food Company. They brought back the company from the agency and amended the various loopholes. Ultimately, the business owners (Franchises) who could sustain the partnership generated real business value for the company. The words of a major stakeholder Sanjay Gadiyar makes the scenario clear. He had been a driver with Hell Pizza. However he states that any individual employee have to accept the organisational goals as his or her ultimate goals in a business environment. This helps in generating business value for the company (Han & Hyun, 2015). Again, this dedication and passion of the company is naturally encased when the employee is promoted (Martinaityte, Sacramento & Aryee, 2016). The same spokesperson is now the owner of multiple Hell Pizza franchises. After sustaining the initial stages in Hell Pizza, the Group Dynamics theory states that an employee would automatically feel connected to the organisational goals. The franchise owner now states that he feels that his personality suits with the business approach of Hell (hellpizza.com, 2018). The final stage of the Group Dynamics theory is performance. This is the stage when the team work and collaboration among the employees become instrumental and invincible for the organisational success. The brilliant food quality and high customer retention rate have beenachieved,owingtothesincereandpassionateeffortsoftheemployees (static.hellpizza.com, 2016). ï‚·Competitive Analysis The Hell Kitchen is a really integrated workplace. The company do not maintain a R&D department. The innovative ideas of the employees give rise to new recipes and tastier versions of the old recipes (Mehta, 2014). The sense of fun and belonging that surrounds the employees of Hell Kitchen reflects in the products of Hell Pizza. The pizza of Hell Pizza are named after the seven deadliest sins of human life. These small yet significant strategies give their products competitive advantage over other pizza brands. Another major competitive sales and promotional strategy is the pizza roulette of Hell Pizza. Random slice of a pizza of any flavour is loaded with the patent 3AM sauce of Hell Pizza (Ivanov & Mayorova, 2015). This innovation approach accounted for a 17% increase in the sales of Hel Pizza in the domestic market. Hell Pizza took another major decision to keep the prices of their intact even after 15 to 20% increase in the price of the supplies like egg, meat or sauce. However, this decision had to be followed up with a significant increase in the store turnover. Quite innovatively the company introduced its wild pizza range. The pizzas of this range featured
7Assignment 2 unusual meats of rabbit, kangaroo, wild boar, duck and also goat. This was also another successful campaign, executed at a very strategic moment. Extraordinarily, even after keeping the prices intact, the company had huge profit (stuff.co.nz, 2016). HR policies and their role in meeting organisational goals Proper communication between the stakeholders is another important success factor of the company. The evidence of a Hell pizza store can be utilised here for clarification. The store manager of the Hornby Store emails the roster format for a week two weeks earlier.as an outcome, every employee of the store gets a chance in advance to shuffle the roster according to the time needs. Even if the employees are unable to attend duty on a particular day, the others give him or her back up gladly. The store manager also plays an active role in resolving the conflicts among the employees (bigbuddysociety.net, 2018). Theorganisationhaveanintranetcommunicationamongtheemployeesandother stakeholders. The store managers of Hell pizza uses the same communication method to order ingredients for the products (Blue, 2015). As such, the company has advantage in keeping track of the list of deliverables that is sent to the suppliers from each store. The invoice copy from the end of the suppliers are also shared over email. Conclusion Analysing the marketing strategies and the sales policies of Hell Pizza, it can be said that the managementoftheorganisationhavethenecessary couragetoimplementinnovative business framework. Various challenges faced by the company have been encountered in an innovative way, which transformed the weaknesses to their strength. Again, the company policies or the approaches of the co-founders in dealing with the brand, makes it evident that HellPizzahaveensured100%carefortheiremployees.Theyhavecaredforboth professional as well as persona; needs of the employees. As an outcome, the organisation has now been able to successfully spread the brand name of Hell Pizza in the domestic as well as international market.
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8Assignment 2 Reference List Albrecht, S. L., Bakker, A. B., Gruman, J. A., Macey, W. H., & Saks, A. M. (2015). Employeeengagement,humanresourcemanagementpracticesandcompetitive advantage: An integrated approach.Journal of Organizational Effectiveness: People and Performance,2(1), 7-35. Barney, J. B. (2014). How marketing scholars might help address issues in resource-based theory.Journal of the Academy of Marketing Science,42(1), 24-26. bigbuddysociety.net, (2018). Sales and Marketing Hell Pizza Report. Retrieved on 20 May 2018.Retrievedfromhttps://bigbuddysociety.net/essays/sales-and-marketing-hell- pizza-report/ Blue, C. (2015). Please the customer and the profits should come. Retrieved on 21 May 2018. Retrievedfromhttps://www.canstarblue.co.nz/food-drink/pizza-stores/please- customer-and-profits-come/ Chen,M.J.,&Miller,D.(2015).Reconceptualizingcompetitivedynamics:A multidimensional framework.Strategic Management Journal,36(5), 758-775. Deery, M., & Jago, L. (2015). Revisiting talent management, work-life balance and retention strategies.International Journal of Contemporary Hospitality Management,27(3), 453-472. Fornell, C., Morgeson III, F. V., & Hult, G. T. M. (2016). Stock returns on customer satisfaction do beat the market: gauging the effect of a marketing intangible.Journal of Marketing,80(5), 92-107. Gera, R., Mittal, S., Batra, D. K., & Prasad, B. (2017). Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India.International Journal of Service Science, Management, Engineering, and Technology (IJSSMET),8(3), 1-20. Han, H., & Hyun, S. S. (2015). Customer retention in the medical tourism industry: Impact of quality, satisfaction, trust, and price reasonableness.Tourism Management,46, 20-29. hellpizza.com,(2018).Hell.Retrievedon22May2018Retrievedfrom https://hellpizza.com/
9Assignment 2 Ivanov, G., & Mayorova, E. (2015). Intangible assets and competitive advantage in retail: case study from Russia.Asian Social Science,11(12), 38. Martinaityte, I., Sacramento, C., & Aryee, S. (2016). Delighting the customer: Creativity- oriented high-performance work systems, frontline employee creative performance, and customer satisfaction.Journal of Management, 0149206316672532. Mehta, M. (2014). Scoop.it! Hell Pizza Thin Base - pizza as good as we are bad. Retrieved on 21 May 018. Retrieved from https://www.scoop.it/t/brand-by-manisha-mehta Porter, M. E., & Kramer, M. R. (2019). Creating shared value. InManaging Sustainable Business(pp. 327-350). Springer, Dordrecht. static.hellpizza.com, (2016). Franchise information. Retrieved on 21 May 2018. Retrieved from https://static.hellpizza.com/web/hell-franchise-info-pack.pdf stuff.co.nz, (2016). Hell Pizza: The good, the bad and the controversy.StuffNZ.Retrieved on 22 May 2018 Retrieved from https://www.stuff.co.nz/business/78789789/hell-pizza- the-good-the-bad-and-the-controversy