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Assignment on RALS Service Quality

   

Added on  2020-04-07

16 Pages2099 Words33 Views
Running head: ASSIGNMENT 3: RALSAssignment 3: RALSName of the StudentName of the University

ASSIGNMENT 3: RALS1Table of Contents1. Measurable Organization Value:.................................................................................................22. Scope and Scope Management Plan:...........................................................................................53. Project Schedule:.........................................................................................................................84. Project Risk Analysis:................................................................................................................155. Quality Management Plan:........................................................................................................176. Evaluation Researching:............................................................................................................186.1 Annoyed Bibliography:...........................................................................................................186.2 Closure Checklist:....................................................................................................................19Bibliography:.................................................................................................................................20

ASSIGNMENT 3: RALS21. Measurable Organization Value:Area of ImpactRankValuesAppropriate MetricTime FrameCustomerservice2Better: The customer (orvisitor) of RALSEvent are verymuch interested inhaving a systemthat can improvethe service quality.10 Days afterprojectcompletionFaster:The pace of workof the system willdetermine howhappy (an aspect ofcustomer service)are the customersare actuallyBusinessOperations4CheaperThe cost ofoperating theprocedures ofbusiness will getreducedsignificantly,approximately, 40percent. Two monthsafter projectcompletionBetterThe quality of thebusiness operationswill enhance whichwill cause in betterinternal proceduresManagementdecision making1BetterThe managementmust be takingdecisions that areeighty percentaccurate. The storeddata in the systemwill allow themanagement tounderstand theOne year afterprojectcompletion

ASSIGNMENT 3: RALS3situation better Do MoreThe managementwant the system tobe hundred percentaccurate in decisionmakingResourceallocation6FasterThe system will beassisting themanagement todetermine whichresource is requiredin which place andin what quantityTwo yearsafter projectcompletionDo moreVirtuecon wants thesystem to produce areport that canallowthemanagement to relyonsystemcompletely onresource allocationprocessProfit making3FasterThe organizationwill selling ticketsfaster than ever andbetter customerservice will allowmore profitAftercompletion ofproject Do moreThe system will becapable ofcontacting thecustomers so thatcustomer loyaltyremains intact2. Scope and Scope Management Plan:Scope of project:1)An information system capable of generating and checking ticket

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