Week 9 Business Process Engineering Report

The report outlines the Collaborative Business Process Engineering (CBPE) activities undertaken by MAS Venue Services, detailing the phases of planning, action, observation, reflection, and validation. It highlights the identification of business processes, staff modifications, and the implementation of technology solutions to improve performance and collaboration within the organization.

Running head: WEEK 9
Week 9
Name of the Student
Name of the University

1WEEK 9
Collaborative Business Process Engineering has been through five activities. The
activities has been presented in the below in brief.
1) Plan Phase: First of all the identification of the business processes has been
identified. These process must have the potential for collaboration. A meeting was
held with the operation manager and managing director. Then sites were visited.
Collecting the idea regarding daily processes of the organization as well their
system was done next through reading the manual. Three area of study was
mentioned such as technical, methodological and social.
2) Action Phase: Modification of the staff lost was the first process of action phase.
An evaluation activity was carried out for identifying the potential solutions of
mitigating the issue through technology. The CBPE model was able to allow
MAS services to hire employee from other security guard provider. Advertising
and recruiting are crucial parts of this phase.
3) Observe Phase: In order to produce additional revenue, improving daily
processes and reducing risk, the Collaborative Business Process Engineering is
very assisting to allow MAS service for adding additional processes. Requesting
Staff, Offering performed services and Job Advertising and Recruiting are three
processes that has been proposed in the CBPE module.
4) Reflect Phase: As per the manager of MAS services, the CBPE based services
were able to provide better results for business of the organization. The
improvements that are still required are fixing incompatible technology, better
competition and many more.

2WEEK 9
5) Validation of the CBPE Model through MAS Venue Services: The mapping of
the CBPE model with the activities of MAS Venue Services resulted in
improvement of the performance of the organization. The collaboration occurs for
employing staff, advertising the performed services and recruiting staff online.
MAS Venue Services is interested in implementing the research outcomes.

3WEEK 9
Bibliography:
Chang, J.F., 2016. Business process management systems: strategy and implementation. CRC
Press.
Van Der Aalst, W.M., 2013. Business process management: a comprehensive survey. ISRN
Software Engineering, 2013.