7-Eleven Ethical Code of Conduct

This assignment delves into the ethical code of conduct expected at 7-Eleven stores. It emphasizes the importance of avoiding bribes and unethical practices like tax evasion and misrepresentation of financial information. The document stresses the need for transparency in pricing, quality, and inventory management, while advocating for robust whistleblower protections. It concludes by highlighting the management's responsibility in enforcing ethical standards through programs, training, and a dedicated panel to address concerns.

Running head: CODE OF CONDUCT
Code of Conduct
Name of the Student:
Name of the University:
Author note

1CODE OF CONDUCT
Background
7- Eleven is a popular chain of convenience stores. The headquarters of the company is
located in the in Irving Texas. It is an international chain of hotels that operate in 56,600
locations all around the world. The founder of the company is Joseph C. Thomspson Jr. The
CEO and President of the company is Joseph DePinto. The convenience stores sell a number of
products that include Slurpee beverage, Big Gulp beverage. Other products of the company
include coffee, candy, packaged food, dairy products, gasoline and beverages. As per the data of
2010 almost are around 45,000 employees working at various locations of the store. Severs is the
name by which the store is popular within the market or industry.
Mission
The purpose and mission of 7 Eleven is to make the life of the guests easier by being for the
customers where and whenever they need them.
Vision
The vision of 7 Eleven is to be the best retailer of convenience. The store envisions in
being the best in their product and services. With the help of their employees the store very well
knows about the scope they have to brighten up the lives of the customers who visit their store.
They believe it can be achieved by simply putting up a smile in the store or by ensuring the
customers that they provide the best and quality of the food products. The store believes that the
method by which they can achieve their vision is by listening to the needs of the customers and
improving their service quality accordingly.

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The servant culture of the management helps them realize their vision and achieve their daily
mission.
Code of Conduct
Introduction
7 Eleven is committed to helping the customers by catering to their needs and cheering
them up with their friendly behavior. The belief of the organization is that doing the right can be
quantified as success.
Discrimination
There should not be any discrimination practice within the premise of the organization.
Equality should be given utmost importance. No employees or customers would be discriminated
based on the gender, color, race or social status within the premise. It is the duty of the staff
members that they do not discriminate their customers in any way. If a particular employee
comes first even if they are buying one item he or she should be prioritized over the other
customers. Catering customers who buy more items and discriminating the customer who buys
few items is discrimination and it should be avoided. Employees should not determine their
services based on their acquaintance with the customer. None of the employees should be
discriminated in the organization based on the gender, race, ethnicity or social status. All the
employees are required to be treated equally and fairly. The organization should maintain salary
parity within the organization. There should not be separate pay grades for Male and female
employees of the organization. Female employees holding a particular positions is entitled to get
paid equally like the male employee working in the corresponding position. There should not be
any kind of bias approach in appraisal of the employees. The criteria for appraisal should always

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be performance. None of the employees should involve in activities pertaining to racial or gender
discrimination. All the employees are required to respect their colleagues irrespective of their
race, color or gender or social status. All employees are required to follow all the rules and
regulation and it is the duty of the management that the employees are treated equally in terms of
adherence of the rules and policies of the organization.
Exploitation
None of the employees should be exploited in any way. The task distribution should be
done fairly. None of the employees should be exploited based on their weaknesses. Different
types of people work within an organization some people like to take up challenges so they
should not be exploited and given more work compared to others. Managers in the upper level
should not take the advantage of their position and exploit their subordinates. Even the customers
should not be exploited. Often the employees exploit the customers. They charge extra price for
their products. The store owners should refrain themselves from such activities and the
employees should also keep this in mind. Honest and dedicated employees should not be
exploited and overburdened with work. None of the employees take undue advantage of their
colleagues. Each and every staff is required to do their tasks own tasks. Activities like bullying
fellow mates should be strictly avoided.
Corruption
None of the employees should take the advantage of their position. The superiors of 7
Eleven should refrain themselves from all kinds of biasness. They should not misuse their
position and indulge in activities unethical recruitment and selection. They should refrain
themselves from recruiting their acquaintances. The recruitment of the employees should be

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done based on their credentials. None of the employees should take bribes from the customers or
any other external of internal agents for carrying out any unethical activity. The upper
management of the 7 Eleven should refrain itself from acts like tax evasion. They should pay
their taxes timely. The accountant should furnish the right financial statement. Misrepresentation
of the financial statement of the organization should be avoided. The sales department should not
misrepresent information related to sales. The staffs in the inventory management should take
care of the supplies. Right information about the supplies is to be given.
Dishonest and fraudulent behavior
The staffs members are required to refrain themselves from any kind of fraudulent
behavior. None of the customers should be cheated in terms of price or quality of the products.
The customers should not be lied about the quality of the products. Customers should given the
exact quality and quantity they demand. The products should not be more than the printed price
of the manufacturers. Different prices should not be charged from the different customers. There
should not be any biasness in the pricing system of the company. All the tax should be paid
within the time. Activities like tax evasion should strictly be avoided. Unethical recruitment and
selection procedures should be avoided. Fraudulent activities like convincing customers to buy a
product that is priced high.
Whistleblower protections
The organization should have a provision for the protection of whistle blowers.
Employees who raise voice against any kind of unethical behavior within the organization should
be protected and they should be promoted. If any employees see that any kind of unethical
activity is being carried out within the store they should immediately report to the concerned

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authority. There should be a provision of a panel that would stand for the whistleblowers. The
whistle blowers should not be suppressed for raising their voice. Whistleblowers should not be
threatened instead the authorities should look into the issue raised by the Whistle blower.
Enforcement
It is the duty of the management to setup a panel that sees that all the employees adhere
the ethical code of conduct. The panel should also see that the whistle blowers are encouraged
and motivated. All the employees should be given the codes of conduct as soon as they enter the
organization. Ethical compliance programs should be held timely to make sure that the
employees understand the significance of ethical behavior. The owner of the organization should
enforce the code of conduct.

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Bibliography
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