Managing Cultural Diversity in the Workplace

This document discusses the concept of managing cultural diversity in the workplace and its importance. It explores strategies and procedures for promoting equality and diversity, with a case study on Treves and Hyde restaurant. The research aims to understand the procedure for managing cultural differences and how equality is initiated among employees. The document includes a literature review, research methodology, and data analysis.

Assignment

Contents
Topic: Equality and Diversity...............................................................................................................3
INTRODUCTION......................................................................................................................................3
MAIN BODY..............................................................................................................................................3
Research Aim........................................................................................................................................3
Research Objectives............................................................................................................................3
Research Questions.............................................................................................................................4
Literature Review....................................................................................................................................4
Research Methodology.........................................................................................................................9
Primary Methods...................................................................................................................................9
Secondary Methods............................................................................................................................10
Quantitative Research........................................................................................................................10
Qualitative Research..........................................................................................................................11
Questionnaire......................................................................................................................................11
Sampling..............................................................................................................................................12
Ethical Issues......................................................................................................................................12
Data Analysis and Interpretation......................................................................................................15
Reflection...............................................................................................................................................21
Alternative Research Methodologies...............................................................................................22
CONCLUSION........................................................................................................................................23
REFERENCES........................................................................................................................................24

Topic: Equality and Diversity
INTRODUCTION
Equality is a concept that is relevant in almost all workplaces, regardless of the
size of the business in order to ensure that all employees within the company have
access to equal opportunities. On the other hand, diversity takes into consideration the
various differences between individuals and teams within the workplace (Alexander and
Weekes-Bernard, 2017). A diverse workforce can significantly contribute to the overall
growth as well as profitability of the firm. An organization that practices equality and
diversity at its workplace, values people coming from different backgrounds. Cultural
diversity within the workplace can be a result of different traditions, cultures of the
employees based on race, ethnicity, gender or religion. There are various ways in which
an organization can manage cultural diversity within the work place. These can include
encouraging team work, maintaining effective communication, generating awareness
about the same etc. The primary purpose of managing cultural diversity within the
workplace is to create effective and healthy relationships within among the employees
(Ali and Konrad, 2017). Cultural diversity promoted individuality within the organization
wherein all employees are free to share their thoughts, new ideas and solutions.
Organization chosen for this report is Treves and Hyde, a local restaurant in Aldgate
East, London that serves exceptional food and drinks.
MAIN BODY
Research Aim
“To understand the concept of managing cultural difference within workplace
environment. A study on Treves and Hyde restaurant.”

Research Objectives
 To evaluate the procedure undertaken for managing cultural differences within
workplace culture.
 To investigate how equality is initiated by diminishing cultural differences among
employees working in the company.
Research Questions
 What is the procedure undertaken for managing cultural differences within
workplace culture?
 How equality is initiated by diminishing cultural differences among employees
working in the company?
Literature Review
Culture can be defined as a set of values, traditions and practices that are shared
by a group which can be due to age, race, religion or gender. It is important to manage
cultural diversity within the workplace as it can significantly impact the overall
performance of the employees (Ashurst, 2019). There are many methods in which
cultural differences can be managed by an organization. Communication is one of the
most effective procedures that can be used in order to manage a diverse workforce. It is
important to communicate accurate and relevant information to the employees to ensure
an effective team work as well as performance (Cultural Diversity in the Workplace,
2020). This procedure can come in handy most of the time but it can be utilized more
effectively when there is an immediate need for a corrective action in a project. Team
building is another procedure that can be used for the same. Respective organization,
Treves and Hyde should encourage team building within the workplace so that employs
belonging to different cultural backgrounds are comfortable in working with each other.
The day to day work can get significantly impacted by various cultural and
religious events. Therefore, it is important for the management of a firm to redefine its

work schedule by taking into account the various cultural events of the employees
(Baaij, 2018). This will make them feel valued as well as respected at the same time.
This can be done by organizing small scale events relating to their cultural festivities
during break time within the workplace. This will encourage a better understanding
among team members about each other’s backgrounds which will further lead to the
business running successfully. Apart from this, cultural diversity should not only be
promoted solely by the management of the company, but by all the members within the
company. This will not only be beneficial for the employees working in the company, but
for the organization as well because it will be able to understand the needs and
expectations of the customers effectively.
Open communication should be promoted within the workplace at all times
because communication plays an important role in ensuring that no employee is
discriminated. This way the employees will be able to communicate effectively among
different departments (Beaman, 2017). Therefore, promotion of open communication
should be a priority for the business. Cultural awareness also plays an important role in
ensuring that cultural diversity is encouraged in the workplace. It is essential for the
management of Treves and Hyde restaurant to be aware of the cultural differences.
Once this is done, it is important to adopt various ways in which these differences can
be overcome. Attitude can be defined as the companion ability to consciousness.
Attitude allows human beings to examine their values and beliefs about cultural
variations, and recognize their origins. It is vital that to focus on information, instead of
judgment. Also, note that suggesting that a few human beings are more biased and
prejudiced than others can quick sabotage cultural education (Booysen, Bendl and

Pringle, 2018). The purpose is managing cultural diversity inside the place of work, and
developing effective running relationships – now not to make converts.
Training and development sessions should be conducted regularly so that the
employees acquire all the necessary skills and therefore, perform better. This will also
lead to a change and enhancement in the work environment (Bowl, 2018). This will be
done by communicating, understanding and providing leadership across different
cultures. Apart from this, another procedure for managing cultural difference in the
workplace is to treat each employee individually. Making assumptions about employees
belonging to different cultures should be avoided. Rather, each of them should be
looked upon as an individual and their strengths and weaknesses should be judge
accordingly (Managing Diversity in the Workplace, 2020). A specific standard should of
rules should be set which is not based on the cultural differences. Also, it should be
made sure that all employees follow the same. This will help in making sure that all
employees are treated equally and also have access to equal number of opportunities.
Various policies relating to diversity should be formulated and effectively
communicated to the employees through different channels. This will ensure a healthy
and positive working environment within the company. Therefore, these are the various
procedures that should be undertaken in order to manage cultural differences within the
workplace (Civitillo and et. al., 2017). This will not only help the organization in maintain
diversity but also understanding the needs as well as expectations of a greater number
of customers across different regions.
A company should make sure that equality is practiced within the workplace
because it will significantly contribute to its overall success and profitability. Therefore, it

is important that the company eliminates or diminishes cultural differences among
employees working in the company. Equality makes sure that all people are treated
equally and provided equal opportunities. Equality and diversity is a concept that has
emerged out to be one of the most important and is nearly practiced by all organizations
today. In order to ensure equality is practiced within the company, the management
should pay focus to hiring employees who belong to different cultural backgrounds and
have a different take on situations. This can be done by identifying the needs of the
company and then hire candidates accordingly (Dennissen, Benschop and van den
Brink, 2019). This will also the respective restaurant, Treves and Hyde to satisfy the
needs of customers. Apart from this, the company can also start recruitment in new
areas.
Equality can also be initiated by revising the process of employee evaluation
which can involve using various tools. This will help in boosting the overall morale of the
employees and they will be more engaged in their jobs. Senior management should be
involved in the process at all times. Each employee within the company should be
treated as an individual and constructive feedback should be provided to them. This will
allow them to perform more effectively and further contribute to the overall profitability of
the firm. Sometimes, when evaluation or reprimand revolves around behavioral issues,
that is hard (Esquivel, 2017). Therefore, equality should be promoted in all
organizations and at all times through various ways. It is important to make sure that
hiring for new positions take place effectively. Another way to initiate equality within the
workplace is to make the working hours flexible for the employees. This will allow them
to work more effectively and their productivity levels will also increase.

An equal opportunity policy can also be created so that no employee feels
discriminated. This will also remove any kind of barriers against inequality as well. Since
equality is basically the fair treatment of employees within the workplace, regardless of
their backgrounds, religion, gender and age. It also helps in boosting collaboration
among employees of different departments because modern workplaces are changing
increasingly. Therefore, in order to reach to a greater audience, it is important to
promote equality in the workplace (Köllen, 2020). This will not only help in increasing
the overall customers base of the company, but also significantly contribute to the
overall profitability. All the employees should be made a part of the decisions that are
taken by the management of the firm. The decisions can be regarding promotions,
recruitment, training etc. It should be kept in mind that if equality is promoted in the
workplace, the company will be more profitable.
The managers as well as team leaders at Treves and Hyde should look out for
any kind of indirect discrimination taking place among the employees. Implementing
equality at the workplace is not only about implementing various policies, but also
making sure that the employees feel free to focus on other aspects as well. This will
help in increasing the overall productivity and performance of the company. The
employees will be more engaged and committed to their jobs. Mentorship programs are
also another way of initiating equality within the workplace (Meaby, 2018). This is
because one-to-one meetings of employees with their respective mentors can help
them in every step of their way in their jobs. Also, employees working on same level and
doing the same work should be given equal salary. In case there is any bias, it should
be resolved immediately in order make sure that there is equality within the workplace.

In order to initiate equality within the workplace, it is important to make sure that
a healthy and positive environment is promoted. The workplace environment should
encourage open communication among the employees. The company should respect
all backgrounds and beliefs of the employees. Promotional opportunities should be
offered to all the employees and none of them should be restricted from the same. They
should be provided constructive and honest feedback about their performances
because this will enhance their performance and they will be aware of their strengths as
well as weaknesses (Morgner, 2017). Thus, promoting equality in the workplace is
essential because it will create a sense of belonging in the company due to which the
company’s overall performance will increase. Thus, everyone will have an access to
equal opportunities and will be treated in a fair manner.
Research Methodology
Primary Methods
There are various primary methods of collecting data for a research which
includes observations, surveys, interviews, questionnaires etc. These methods not only
help in collecting accurate and reliable methods. Primary methods of data collection
help the researcher in answering questions related to a particular research. Collecting
data through primary methods is not only time, but cost consuming as well. Also, there
is no kind of dilution of data which is collected through primary methods (Noon, 2018).
Primary methods of data collection help the researcher in collecting information that is
first hand. The data for this research is collected through primary methods. These
methods help in filling the gaps in information that the researcher was previously unable

to do. An advantage of primary methods of data collection is that the researcher can
easily customize the information based on the needs of the research.
Secondary Methods
The different secondary methods of collecting information for a research include
diaries, journals, website, research publications as well as information available on the
internet etc. These methods are both time as well as cost effective in comparison to
primary methods. There are many advantages of using secondary methods is that
information is available on different websites and the researcher can utilize the same
effectively. But one of the drawbacks of the same is that it is not guaranteed that the
information can be relied upon etc. A researcher can make use of secondary methods
for collecting data when there is no time for collecting data through primary methods
(Özbilgin and Chanlat, 2017). The data which is already existing can be summarized in
order to increase the overall efficiency as well as effectiveness of the research.
Therefore, secondary data collection methods are more cost-effective and makes use of
existing information.
Quantitative Research
Quantitative research is a type of research that is carried out to quantify a
problem. This is done by generating data in the form of numbers, graphs or statistics.
The various methods that are used in order to collect information for a quantitative
research are far more structured as compared to qualitative research. The different
methods can include focus groups, online polls, surveys, telephone interviews etc.
Respective research is a quantitative research and primary methods of data collection
have been used. This is because these methods will help the researcher in quantifying

the results (Rees and Smith, 2017). The main purpose of a quantitative research is to
provide an effective understanding about the social world to the researcher. This type of
research is less biased and deals with larger samples of population which is not the
case with qualitative data. Also, it is more structured because of the tools that are used
for data collection.
Qualitative Research
Qualitative research can be defined as a marketplace studies technique that
specializes in obtaining information through open-ended and conversational
communique. This technique is not only about “what” humans think but additionally
“why” they suppose so. This type of research is basically exploratory in nature and is
majorly used to understand the reasons behind an underlying problem (Schachner,
2019). Qualitative facts collection methods range the use of unstructured or semi-based
techniques. Some commonplace techniques include cognizance corporations
(institution discussions), character interviews, and participation/observations. The
sample size is generally small, and respondents are decided on to fulfil a given quota.
Qualitative study aims to get a higher information via first hand revel in, sincere
reporting, and quotations of real conversations. It aims to understand how the
participants derive that means from their environment, and the way there that means
affects their conduct.
Questionnaire
A questionnaire can be defined as an instrument that is basically used in a
research for the collection of data. It consists of a series of questions that are based on
the topic of research for which the researcher is trying to gain answer to. The data that

is collected through a questionnaire is first-hand and can be relied upon. But one the
drawbacks of this research is that there can be cases wherein the respondents do not
answer some questions or can also provide misleading answers (Schiller, 2017). An
advantage of using questionnaires in research is that they are inexpensive and practical
to use. Questionnaires may be an effective way of measuring the behavior, attitudes,
alternatives, evaluations and, intentions of exceedingly large numbers of topics extra
cheaply and speedy than different techniques. A questionnaire has been used for
collecting information for the respective research.
Sampling
Sampling can be defined as the process of selecting a pre-determined number of
observations from a large population. In simple words, a sample is a group of humans,
objects, or gadgets that are taken from a larger population for measurement. The
sample must be consultant of the population to make sure that we will generalize the
findings from the studies sample to the populace as a whole (Singh and Han, 2017).
Sampling is a crucial component of any piece of studies due to the large effect that it
can have on the exceptional of your outcomes/findings. Some of the important thing
sampling terms you will come upon include populace, devices, pattern, pattern length,
sampling frame, sampling techniques and sampling bias. The cause of sampling in
studies to discover representative samples to keep away from bias. Sampling is
performed in studies so as to produce accurate results. A sample of 30 respondents has
been chosen for this research. And the cost associated with the research is £100.

Ethical Issues
Ethics can simply be defined as a set of rules ad can either be in a written or
unwritten form. Research ethics can be defined as rules that govern how a particular
research should be performed in order to get the desired results. But there can be
certain ethical issues relating to research that can affect the overall quality of the
research. It can be a case that the data which is collected is not collected in an honest
and integral manner (Thornham, 2017). Another issue can be that the researcher does
not share the data and results openly with the audience. This will as aa barrier to the
overall effectiveness of the research.
Questionnaire
Q1 Do you have knowledge about the concept of equality and diversity at a
workplace?
a) Yes
b) No
Q2 What are the benefits of encouraging cultural diversity at a workplace?
a) Increased productivity
b) Increased profits
c) Improved employee engagement
d) All of the above
Q3 What problems did Treves and Hyde restaurant face due to absence of cultural
diversity at its workplace?
a) A sense of division among workers
b) Increased stress levels

c) Low base of customers
Q4 How can Treves and Hyde restaurant implement the concept of cultural
diversity at its workplace?
a) Formulate diversity friendly policies
b) Conduct diversity training
c) Encourage building diverse teams
Q5 What is the law for implementing equality and diversity at the workplace?
a) Human Rights Act, 1998
b) Equal Pay Act, 1970
c) Equality Act, 2010
Q6 What strategies can Treves and Hyde adopt in order to encourage cultural
diversity in order to enhance its workplace environment?
a) Acknowledge differences among employees
b) Encourage personal evaluation
c) Conduct mentorship programs
Q7 How can cultural diversity help an organization in overcoming various
challenges?
a) Ensure clear communication
b) Promote knowledge sharing
c) Learn about different cultures
Q8 Any suggestions or recommendations

Data Analysis and Interpretation
Q1 Do you have knowledge about the concept of equality and diversity at a
workplace?
Yes 19
No 11
Yes No
0
2
4
6
8
10
12
14
16
18
20
Frequency
Interpretation
From the above graph, it can be said that 19 respondents have knowledge about
the concept of equality and diversity at workplace. Whereas, 11 respondents stated that
they do not have any idea about the concept.
Q2 What are the benefits of encouraging cultural diversity at a workplace?
Increased productivity 7
Increased profits 5
Improved employee engagement 10
All of the above 8

Increased
productivity Increased profits Improved employee
engagement All of the above
0
2
4
6
8
10
12
Frequency
Interpretation
From the above graph, it can be said that 7 respondents think that increased
productivity is one of the benefits of encouraging cultural diversity at the workplace, 5 of
them think that increased profits is while 10 respondents think that improved employee
engagement are the benefits of the same because it helps in increasing the overall
performance of the company. Lastly, the remaining 8 respondents think that all of the
above are the benefits of the encouraging cultural diversity at workplace.
Q3 What problems did Treves and Hyde restaurant face due to absence of cultural
diversity at its workplace?
A sense of division among workers 12
Increased stress levels 11
Low base of customers 7

Frequency
A sense of division among workers Increased stress levels
Low base of customers
Interpretation
From the above stated graph, it can be stated that 12 respondents think that due
to absence of cultural diversity, Treves and Hyde restaurant was facing a sense of
division among workers while 11 respondents felt that increased level of stress was the
problem. Lastly, 7 respondents stated that having a small customer base was one of the
problems.
Q4 How can Treves and Hyde restaurant implement the concept of cultural
diversity at its workplace?
Formulate diversity friendly policies 15
Conduct diversity training 7
Encourage building diverse teams 8

Formulate diversity
friendly policies Conduct diversity
training Encourage building
diverse teams
0
2
4
6
8
10
12
14
16
Frequency
Interpretation
From the above stated graph, it can be stated that 15 respondents think that in
order to implement the concept of cultural diversity in the workplace, Treves and Hyde
restaurant should formulate diversity friendly policies. On the other hand, 7 respondents
state that the restaurant should conduct diversity training while remaining 8 respondents
are of the view that the company should encourage building diverse teams.
Q5 What is the law for implementing equality and diversity at the workplace?
Human Rights Act, 1998 5
Equal Pay Act, 1970 10
Equality Act, 2010 15

Frequency
Human Rights Act, 1998 Equal Pay Act, 1970
Equality Act, 2010
Interpretation
From the above stated graph, it can be seen that 5 respondents think that
Human Rights Act, 1998 is the law for implementing equality and diversity in the
workplace. 10 employees think that Equal Pay Act, 1970 is the law, while 15
respondents think that Equality Act, 2010 is the law for implementing equality and
diversity.
Q6 What strategies can Treves and Hyde adopt in order to encourage cultural
diversity in order to enhance its workplace environment?
Acknowledge differences among employees 15
Encourage personal evaluation 9
Conduct mentorship programs 6

Frequency
Acknowledge differences among employees
Encourage personal evaluation
Conduct mentorship programs
Interpretation
From the above graph, it can be stated that 15 respondents think that
acknowledging differences among employees is a strategy that Treves and Hyde
restaurant can adopt in order to encourage equality and diversity at workplace while 9
respondents think that encouraging personal evaluation is the strategy. Lastly, 6
respondents think that mentorship programs should be conducted.
Q7 How can cultural diversity help an organization in overcoming various
challenges?
Ensure clear communication 10
Promote knowledge sharing 12
Learn about different cultures 8

Ensure clear
communication Promote knowledge
sharing Learn about different
cultures
0
2
4
6
8
10
12
14
Frequency
Interpretation
From the above graph, it can be stated that 10 respondents stated that ensuring
clear communication is a way in which cultural diversity can help in overcoming
challenges. 12 respondents think that promoting knowledge sharing while remaining 8
respondents think that learning about different cultures can do so.
Q8 Any suggestions or recommendations
Treves and Hyde restaurant is recommended to promote cultural diversity at its
workplace. This will help it in reaching out to a large number of customers and
satisfying their needs as well as meeting expectation.
Reflection
During the research, I got an opportunity to enhance my overall knowledge about
the concept of equality and diversity. Apart from this, I also learnt that by encouraging
cultural diversity within the workplace can not only be beneficial for the company but
also for the employees as well. This is because they get an opportunity to interact with

each other and learn about different cultures. I acquired various skills like time
management as well as effective communication skills. This is because while collecting
information, I had to interact with the respondents. Undertaking the respective research
also helped me in identifying my areas of strengths as well as weaknesses.
I got an opportunity to learn management skills as well because they can be very
beneficial for my future career. This will then help me in generating effective output and
making sure that desired result of the research is obtained. I also learnt about the
importance of promoting cultural diversity in the workplace and various strategies that
can be adopted for the same. Also, that there are various benefits of implementing
cultural diversity like the overall productivity as well as performance of the company will
increase. Therefore, overall conducting this research has been a learning and enriching
experience for me.
Alternative Research Methodologies
For this research, questionnaire has been used in order to collect information
from the respondents. But alternatively, interview process can be used in order to
gather reliable and accurate data for the research. The questions must be asked as
worded for all respondents as a way to avoid misinterpretation of the query. Clarification
of the query must additionally be prevented for the identical reason (Walters, 2018).
However, the questions can be repeated in case of false impression. The questions
must be requested inside the same order as stated inside the questionnaire, as a
particular question won't make experience if the questions earlier than they may be
skipped. The interviewers must be very cautious to be impartial earlier than starting the
interview in order now not to lead the respondent, as a result minimizing bias. Not only

this, the response rate of the respondents is also high in this process. The interview
process can be beneficial to the researcher as well relevant and desired data is
gathered. This can be further analyzed in order to obtain effective results. Therefore, the
overall quality as well as efficiency of the research and the audience will also be able to
understand the objective and the results of the research properly.
CONCLUSION
From the above report, it can be concluded that equality and diversity is a
concept that is increasingly gaining importance in organizations. This is because it
ensures that all employees within the company are treated equally and that there is no
discrimination among them. Also, cultural diversity should be promoted in organizations
in order to make sure that staff members belonging to different cultural backgrounds are
comfortable in working with each other. This will also help the company in reaching out
to a greater number of customers and satisfy their needs in an effective manner.
Cultural diversity brings in creativity as well as innovation at the workplace and thus
contributes to the overall performance of the company and help it gain a competitive
advantage. Therefore, it is important to make sure that there is a diverse workforce in
the workplace. The overall performance as well as productivity of the company will
improve.

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Online
Cultural Diversity in the Workplace. 2020. [Online]. Available through:<
https://www.diversityresources.com/cultural-diversity-workplace/ >.
Managing Diversity in the Workplace. 2020. [Online]. Available through:<
https://www.peoplescout.com/insights/managing-diversity-in-workplace/>.