Assignment Enterprise Systems

Added on - 28 May 2020

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Running Head: ENTERPRISE SYSTEM1Enterprise System: Chris and Patricia’sLegal Support (CPLS)
ENTERPRISE SYSTEM2Table of ContentsIntroduction......................................................................................................................................3Case Summary.................................................................................................................................3Rationale of Organizational Change................................................................................................4Common Reasons and considerations for organizational change in other organization.............4Reasons from Changes in CPLS..................................................................................................5Business Processes...........................................................................................................................6Current Business Processes..........................................................................................................6Proposed Changes to Business Processes....................................................................................6Considerations in making decisions to go ahead with project.........................................................7Alignment of BPM, BPR and ERP with CPLS’s Mission and Goals..........................................7Abridged Feasibility Analysis......................................................................................................8Risks Associated with BPR and ERP Systems............................................................................9Change Management.......................................................................................................................9Organizational Commitment........................................................................................................9Model, methodology or best practice related to BPM, BPR, ERP and Risk Management.......10Recommendations..........................................................................................................................10Proposed Organizational changes in Business Processes..........................................................10Decisions Related to BPM, BPR and ERP................................................................................10Change Management..................................................................................................................11Conclusion.....................................................................................................................................11References......................................................................................................................................12
ENTERPRISE SYSTEM3IntroductionChange management is an important process to make changes in the organization and implementsome new and innovative things in the system. Each and every organization has different reasonsfor change implementation and development in its processes and systems (Hayes, 2014). Itdepends on their business and needs for changes, like; implementation of new and moderntechnology, filling the performance gaps, finding new opportunities etc. This report includes thediscussion about change management and implementation at Chris and Patricia’s Legal Support(CPLS) that was established by Chris, a High Curt retired judge and his daughter Patricia. Chrishad achieved the award for giving the legal support to the local population in the state. In thisreport, there is the discussion about the change management and change implementation atCPLS. The firm is facing various difficulties in managing their records and books, so it isplanning to implement new technology system to for recording the information and data about itsservices, transactions, volunteers and some other information.This organization, i.e. Chris and Patricia’s Legal Support (CPLS) is thinking to execute an ERP(Enterprise Resource Planning) system for increasing its efficiency and effectiveness in order tomanage its books and records. ERP is an advanced technology system that assists anorganization in keeping the records of different business resources, like; payrolls, volunteers,customer details and purchase orders (Altamony, Al-Salti, Gharaibeh, & Elyas, 2016). Theinformation or data stored under this system is communicated and shared across differentdepartments of a single organization. Implementation of this system will assist CPLS inenhancing data flow among different departments and organizing the data flow among externaland internal stakeholders of the organization. This report includes the reasons behind the changeimplementation at CPLS. Under change implementation, the organization is executing differentbusiness processes, like; ERP system. Furthermore, there is the discussion about the model,methodology and best practices about the ERP, BPM and other business processes. At the end,there are some recommendations, which are given for improving the change management anddecision related to the ERP, BPM and other business processes.Case SummaryThe given case states about the Chris and Patricia’s Legal Support (CPLS), i.e. a non-profitorganization and providing free legal services and assistance to the local people. The costs for
ENTERPRISE SYSTEM4giving free legal services are recompensed by the donations, which are received from localdonors in the state. Number of people from different cities of Australia has approached CPLS foravailing the legal support. Now, the laws firm has 30 lawyers and 18 office staff. All themembers are dedicated to their role and providing services to the people, who required this.Recently, the organization has got the donation of $100000 and 25000 every year for the coming10 years. In addition to its administration staff and lawyers, the firm has 50 volunteers, who areworking at its 3 branch offices for managing its records and books. However, the company isfacing some difficulties in managing its records as there is the increase in the size of firm. So,CPLS wishes to implement some changes and develop ERP system for maintaining the recordsof its material information.Rationale of Organizational ChangeCommon Reasons and considerations for organizational change in otherorganizationOrganizational change management is the process for managing the impact of changes in theorganizational systems, new business processes and other changes within the enterprise. Ingeneral, it can be said that organizational change management seeks to address the changemanagement’s people side. For each and every organization, the reasons for changes any bedifferent as per their business and need (Jeston, & Nelis, 2014). There may be various reasons,which force an organization to make and implement changes in its systems and processes. Thesereasons may be, like; new technology, crisis, competition, internal and external pressure,recognition of new opportunities, strategic alliance and to resolve any issue. Sometimes, internalfactors, like; management and employees put the pressure to make changes and externalpressure, like; competition, customers, market trends and changes, government rules andregulations and other pressures in external environment. Performance gap is another reason thatencourages the organization to execute changes (Kanaane, Akabane, Peterossi, & Endler, 2015)One of the major reasons behind change is installation of modern and advanced technologysystems, so that the organization can make the business processes more effective and efficient.This change can support the organization significantly and enhance its competitiveness in theindustry. If the existing practices and operations of the organization are not able to attain its
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