DECISION MAKING PROCESS 2022

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Student Name
Student Id
Professor’s Id
Institutional Affiliation

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Decision making
The understanding of customer behavior is always vital in trying to fulfill their
requirements (Leshem,2016). The same is required whenever coming up with a decision. When
the company comes up with needs that require the purchase of specific products, the first step is
the assessment of the needs versus the available options. In this case, the company expects a
motor vehicle to serve as both a business tool for transporting the company's products and also as
a vehicle used to either carry clients or when visiting clients. To perform this assessment, the
team has been assembled to assess different options, come up with evaluation criteria, and in the
end, give a final decision on what vehicle the company should purchase.
1. The carrying space- for this specific requirement, the vehicle is supposed to be used
to transport both staff members, potential customers, and equipment. For these
reasons, the vehicle ought to have a high carrying capacity while also having
comfortable seats that can be used when carrying visitors to and from the company's
premises.
2. Maintenance costs- the fact that the vehicle would be used frequently, the need to
have a model that has readily available spare parts is critical. The company has to
ensure then that the vehicle has low maintenance costs as it will be in constant
operation.
3. Insurance cost- Because the vehicle will always be working, and it might be used by
different people in the company to perform company functionalities, the vehicle will
have to have an insurance cover.
4. Transmission- for transmission, Automatic cars would be considered because of the
ease in driving and their less fuel consumption levels.

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The second step is to come up with different options that fit the descriptions of the device
needed by the company. After a precise assessment, the team will come up with suggestions on
the various available models.
The third step after the creation of a list of possible vehicles would be to assess them by
evaluating them against the needs. This matching process would be done one at a time. Then the
results would be assessed as a group after each team member fills a data sheet with the required
options, and the results would be tabulated for all to see. A sample table is seen below.
Evaluation
criteria
Toyota Noah Toyota Isis Nissan Lafesta
Carrying
capacity
8-seater,
Back seats can be folded
to allow for extra
carrying space.
5-seater
Back seats can be
folded for more space.
5-seater.
The back seat can be
folded for additional
storage capacity.