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The Windsor Hotel - A Business Relationship Management System

   

Added on  2020-04-13

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Running head: HOSPITALITY MANAGEMENTHospitality Management Name of the StudentName of the UniversityAuthor note
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HOSPITALITY MANAGEMENT1Develop a workplace policy and procedure to administer the processes used in the Windsor Hotelto establish and conduct business relationshipsDescribes the way the business will administer the following pointsProactively identify and take up opportunities to maintain regular contact with customersand supplier The employees of Windsor Hotel are directed to server according to the needs of thecustomers towards ensuring optimum customer satisfaction. The employees are alsodirected to obtain valuable feedback from the customers upon the completion of services.The public relation manager must ensure that the customers are contacted via email andtelephone on occasions like Birthdays, Anniversaries and other significant events whichincludes festivals Commitment to establish relationships within appropriate cultural contextThe employees of Windsor Hotel have to duty to commit towards establishing a strongrelationship with the customers however keeping in mind the cultural context of theWindsor Hotel. The employees must never uses any illegal, unethical or immoral meansto achieve their objectives. The activity of the employees must always depict the culturalof the Windsor HotelMethods used in the business to nurture relationships1.Keeping in touch with the customers 2.Give gifts while expecting nothing in return 3.Understanding the working of the customer 4.Developing the feeling of trust and respect through communication Conduct of negotiations in a professional manner to meet current Windsor Hotelal goals
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HOSPITALITY MANAGEMENT2Introducing the agenda Making an offer which is in the best interest of the Windsor Hotel Evaluating the proposal of the other partyRemembering the objectives of the Windsor Hotel Discussing the ideas and concepts Considering relevant compromises Use of established negotiation techniques to benefits all parties In a negotiation process the negotiator on behalf of the Windsor Hotel must use wellestablished negotiations techniques as discussed above to conduct the process ofnegotiation. Methods of feedback and input from colleague into negotiation where appropriateThe negotiator on behalf of the Windsor Hotel has the duty under the policy toincorporate the feedback obtained from the colleagues using appropriate methods ofobtaining feedback such questionnaires into the process of negotiation where appropriateCommunication of results of negotiation to colleague and stakeholders within appropriatetimeframesThe negotiator has the duty under this policy when the process of negotiation has beenconcluded to ensure that the result of the process is communicated in writing to thestakeholders of the Windsor Hotel and also shared with the colleague within 2 days. Confirm agreement in writing according to Windsor Hotel’s requirement The agreement which has been reach between the negotiator on behalf of the WindsorHotel and other party has to be mandatorily made in writing in order to avoid any further
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