Hotel Planning and Design: Design Process, Heritage, and Analysis

This report delves into the intricacies of hotel planning and design, starting with an overview of the design process, which includes master planning, programming, concept design, schematic design, design development, construction documents, and specifications. It then analyzes the 'Hotel Historic Heritage,' evaluating its architecture, services, and customer satisfaction. A key area of concern identified is the inadequate parking facilities, leading to customer dissatisfaction. The report suggests improvements such as expanding parking space or implementing a digital parking system. Additionally, it highlights the importance of maintaining the hotel's quality through regular renovations and maintenance. The report references several scholarly articles to support its claims, offering a comprehensive view of the hotel's design and operational aspects.

Running head: HOTEL PLANNING AND DESIGN
Hotel Planning and Design
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1HOTEL PLANNING AND DESIGN
Hotel Design Process
According to Chathoth et al. (2013), hotels are sensitive to all the changes that occur in a
market, economic downturns and changes that have to be made in demand and supply changes.
Hotels face many difficulties by facing competition from others hotels. If the design processes of
the hotels are not done properly, it impacts the performance of the hotel. Tuominen & Ascenção
(2016) stated that hotels should have proper designs, concept, and number of rooms, facility size
and architectural styles so that they face less competition from other competitors in the market.
They should need to take care of all the factors so that they face no difficulties in changing the
designs and architecture of the hotel.
Stages involved in Design Process
The processes that are involved in designing a hotel are follows:
Master Planning: Master Planning involves the planning about what to be established in the
project, what the project consist of and should the project can exist at real world (Huertas‐Garcia,
Laguna García & Consolación, 2014). The objectives that this phase consists are justification of
whole project and also exploration of the solutions that have potential design.
Programming: Programming process consists of the scope of the project with all the components
that are involved in the project. According to Norman & Verganti (2014), the components that
are involved in the project are individual area in a single facility and facilities that consists of
greater complex. This includes the adjacencies that are required, desired sizing and any other
special considerations and requirements. The design of the owner and the requirement to design
team is communicated in the programming phase and all these are done in a written format

2HOTEL PLANNING AND DESIGN
(Taylan Dortyol, Varinli & Kitapci, 2014). All the considerations that are to be done in handling
the project should be written so that others may not face difficulty in handling the project.
Concept Design: Any type of graphic communication is done in the phase of concept design in
design process. In conceptual design, the programs that are written in the programming stage are
all translated into graphic form. As stated by Laguna & Marklund (2013), the conceptual designs
usually consist of diagrams known as Bubble Diagrams which shows the location and size of all
the programs. Concept Design also has renderings which highlight the exterior, interior and other
designs that are included as the key element of project.
Schematic Design: Schematic design mainly is developed on concept phase by developing the
schematic block drawings that identifies walls, furniture, counters or equipments of the hotels.
The footprint of space is defined by schematic designs (Könings, Bovill & Woolner, 2017). The
schematic designs presents footprint but do not have details in these blocks.
Design Development: In this design phase, the plan of the floor is locked typically and all details
in the space are developed and defined. In schematic phase, the location and the dimension of the
bar are identified, but in the design development, particular pieces of the equipment is
incorporated and selected in the design. Vujosevic & Popovic (2016) stated that by the end of the
design development phase, all the walls, equipments, fixtures and furniture should all be
included in the drawing and should be mentioned and identified clearly. It is not possible for the
manufacturer to get an individual piece out of all bars. What equipments are required is very
much important to know by the manufacturers and their configurations and dimensions.
Construction Documents: The construction document is also known as the working drawings
because in this stage, the plumbing, electrical and the mechanical coordination that are required

3HOTEL PLANNING AND DESIGN
for building a function is defined (Lin & Gerber, 2014). The systems that are present in a
building are much similar to all the functions that happen in a human body. A significant amount
of coordination that is present between huge numbers of disciplines that are present in the
company. According to Alvarez (2014), in design process the construction document is
considered as the most important aspect because a little mistake in this phase leads to huge loss
of money to the manufacturer.
Specifications: On completion of construction documents, written specifications are mainly
developed so that the information about all construction team is conveyed (Ferrero et al., 2015).
The specifications of design process includes the details of all manufacturers, model numbers
and other options that are required in design process including from all the hardware and paints,
flooring materials and also the foodservice equipment (Segonds, 2015). The specifications are
therefore used by construction team so that they may gather all the pricing that are involved in
the project starting from General Contractors to all their sub-contractors.
Hotel Historic Heritage
Hotel Historic Heritage is an excellent hotel in terms of location, culture and time. The
architecture of the hotel, its services provides a glory to the list of hotels. Hotel Historic Heritage
has a magnificent façade and excellent moldings. It has balcony made of wrought iron and has
large windows in all the rooms. All these features give a tough competition to all its competitors.
The most dissatisfaction area of the Hotel Historic Heritage is the parking area. The
facilities of the parking area that are provided in the hotel are very dissatisfaction for the clients.
From the interviews that were held with the clients, two out of five people complained about the
parking facilities of the hotel (Kassem et al., 2014). They complained that there is lack of space

4HOTEL PLANNING AND DESIGN
in the parking area. The management team of the hotel was aware of unavailable space in the
parking slot but did not plan any resolution for that. The Front Desk Personnel of the hotel sent
their guests to their parking area to park their vehicles but the parking area is always crowded.
The cars are not able to manage in the parking area (Divsalar, Vansteenwegen & Cattrysse,
2013). The hotel also had a problem on the maintenance work that is not maintained by the
management team. The paint on the walls of some of the rooms is faded and seems to have
different colors. This is not directly related with the dissatisfaction from the receptionist,
housekeeping or other services but it surely affects the quality perception of the guest.
According to Liu, Yang & Yin (2014), the management team should take care of the
parking space in the hotel as maximum of the guests who checks in have their personal cars with
them. If they find it difficult to park their vehicles, they will not opt to come in their hotels. They
should increase the space of parking or should implement a digital parking system for the
vehicles. They should also maintain the quality of the all services by renovating paints in
duration of some years which should be maintained by the management team.

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References
Alvarez, A. (2014). AMST 2001: The First American University April 18, 2014 Statler History
& Hotel Design Analysis.
Chathoth, P., Altinay, L., Harrington, R. J., Okumus, F., & Chan, E. S. (2013). Co-production
versus co-creation: A process based continuum in the hotel service context. International
Journal of Hospitality Management, 32, 11-20.
Divsalar, A., Vansteenwegen, P., & Cattrysse, D. (2013). A variable neighborhood search
method for the orienteering problem with hotel selection. International Journal of
Production Economics, 145(1), 150-160.
Ferrero, A., Lenta, E., Monetti, V., Fabrizio, E., & Filippi, M. (2015, December). How to apply
building energy performance simulation at the various design stages: a recipes approach.
In Proceedings of BS2015: 14th Conference of International Building Performance
Simulation Association (pp. 2286-2293).
Huertas‐Garcia, R., Laguna García, M., & Consolación, C. (2014). Conjoint analysis of tourist
choice of hotel attributes presented in travel agent brochures. International journal of
tourism research, 16(1), 65-75.
Kassem, M., Iqbal, N., Kelly, G., Lockley, S., & Dawood, N. (2014). Building information
modelling: protocols for collaborative design processes. Journal of Information
Technology in Construction (ITcon), 19, 126-149.

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Könings, K. D., Bovill, C., & Woolner, P. (2017). Towards an interdisciplinary model of practice
for participatory building design in education. European Journal of Education, 52(3),
306-317.
Laguna, M., & Marklund, J. (2013). Business process modeling, simulation and design. CRC
Press.
Lin, S. H. E., & Gerber, D. J. (2014). Designing-in performance: A framework for evolutionary
energy performance feedback in early stage design. Automation in Construction, 38, 59-
73.
Liu, W., Yang, H., & Yin, Y. (2014). Expirable parking reservations for managing morning
commute with parking space constraints. Transportation Research Part C: Emerging
Technologies, 44, 185-201.
Norman, D. A., & Verganti, R. (2014). Incremental and radical innovation: Design research vs.
technology and meaning change. Design issues, 30(1), 78-96.
Segonds, F., Mantelet, F., Nelson, J., & Gaillard, S. (2015). Proposition of a PLM tool to support
textile design: A case study applied to the definition of the early stages of design
requirements. Computers in Industry, 66, 21-30.
Taylan Dortyol, I., Varinli, I., & Kitapci, O. (2014). How do international tourists perceive hotel
quality? An exploratory study of service quality in Antalya tourism region. International
Journal of Contemporary Hospitality Management, 26(3), 470-495.
Tuominen, P. P., & Ascenção, M. P. (2016). The hotel of tomorrow: A service design
approach. Journal of Vacation Marketing, 22(3), 279-292.

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Vujosevic, M. L., & Popovic, M. J. (2016). The comparison of the energy performance of hotel
buildings using PROMETHEE decision-making method. Thermal Science, 20(1), 197-
208.