LEAD AND MANAGE PEOPLE: Five Qualitative Qualities

LEAD AND MANAGE PEOPLE 1
LEAD AND MANAGE PEOPLE
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LEAD AND MANAGE PEOPLE 2
ASSESSMENT C2 PART A – PRACTICAL DEMONSTRATION

LEAD AND MANAGE PEOPLE 3
Observable skills/tasks Answer the following questions. Your assessor may ask
you a selection of the following questions to support the
demonstration of a skill or task. (Questions may vary
according to the practical task being demonstrated).
Acts as a positive role model.
Q1: List five qualities of an effective leader.
Ans.
1. Honest, ethical
2. Team focused
3. Good communicator
4. Respect and integrity
5. Empathetic
6. Confident
7. Visionary
8. Motivated
9.Energetic
Q2: Why is it important to act as a positive role model?
Ans.It is important to act in an ethical manner, with integrity
and respect for others. Employees look towards you for
guidance and will model their own behaviour and standards
on your own.
Q3: What are some of the behaviors a leader should role
model?
Ans.
1. A leader should work hard and achieve set targets and
deadlines.

LEAD AND MANAGE PEOPLE 4
Observable skills/tasks Answer the following questions. Your assessor may ask
you a selection of the following questions to support the
demonstration of a skill or task. (Questions may vary
according to the practical task being demonstrated).
Establishes clear standards of behavior
and positive group norms.
Q4: What are group norms?
Norms are the group-held beliefs about how members should
behave. They are informal rules or understandings about what
is acceptable and unacceptable. Humans are social beings and
want act in ways that are acceptable to the group. Norms can
vary greatly
Q5: What is the leader’s role in establishing group norms?
Ans.
A leader should apply all ethical considerations in a
workplace so as to promote acceptable codes of conducts by
all workers at any given time.
Q6: Provide two examples of healthy group norms.
Ans.
 What are the dress standards? Are they formal, e.g.,
suit and tie? Can jewelry be worn? Are visible tattoos
OK?
 How hard do people work? Do they take breaks, or eat
lunch at their desks? Do people start and finish on
time, or work unpaid overtime?

LEAD AND MANAGE PEOPLE 5
Observable skills/tasks Answer the following questions. Your assessor may ask
you a selection of the following questions to support the
demonstration of a skill or task. (Questions may vary
according to the practical task being demonstrated).
Treats people with integrity, respect,
and empathy, and interacts with them in
a positive and professional manner.
Q7: What does it mean to show empathy? Discuss.
Ans. This involves the ability to identify and understand
another person’s feelings and thoughts. Effective
communicators demonstrate empathy.
Q8: How does a leader earn the respect of his/her employees?

LEAD AND MANAGE PEOPLE 6
Observable skills/tasks Answer the following questions. Your assessor may ask
you a selection of the following questions to support the
demonstration of a skill or task. (Questions may vary
according to the practical task being demonstrated).
Involves team members in setting goals
or KPI targets which align with higher-
level Organisational goals and vision.
Q9: What is an Organisational vision and why is it important?
Ans.
The vision is an overall picture of where the organization
wants to be in the future. It is an ideal description, providing
inspiration and aligns with the organizational values.
Q10: Goals should be SMART. Explain what this means.
Ans.
Whether you are setting KPI targets or goals and objectives,
you are thinking about outcomes you want to achieve.
Exactly what do you want to achieve and by when? It is
important that what you set can be measured. It is useful to
remember the term SMART to help you write your outcomes.
Q11: Why is it important to involve team members in setting
team goals or targets?
Ans.
Team members should be involved so as to promote working
culture and to empower them in achieving goals and
objectives.
Q12: What are CSFs and KPIs?
CSFs refers to critical success factor that is necessary for
achieving the mission of a project. KPIs refers to key
performance indicators to determine the progress of a given
project.

LEAD AND MANAGE PEOPLE 7
Observable skills/tasks Answer the following questions. Your assessor may ask
you a selection of the following questions to support the
demonstration of a skill or task. (Questions may vary
according to the practical task being demonstrated).
Demonstrates planning skills in
everyday tasks and ensures activities
and initiatives important to team
development are integrated into own
work planning.
Q13: Why is planning important?
Firstly, it is important to understand what planning is and
why it is important.
Planning involves thinking about where you want to be in the
future. All managers undertake some type of planning. Some
of it might be informal, where the plans are not written down
or necessarily communicated to others. On the other hand,
formal planning involves setting goals (desired outcomes) for
a particular time period and communicating them clearly to
all concerned. Plans not only include goals but the overall
strategy for how those goals are achieve
Coordinates efforts
Different departments doing different things, and conflicting
with each other. Departments need to be coordinated in their
efforts.
While no one can accurately predict the future, having a plan
forces you to consider the future and to be prepared for a
range of different situations that might occur.
Reduces uncertainty
Careful planning can make the best use of resources and helps
discover inefficiencies. Without planning, the precious
resource of time can be wasted.
Minimizes waste
Planning helps you focus on what is important and directs
resources to complete tasks on priority basis.
Helps priorities
Plans help you organize your resources so you have enough

LEAD AND MANAGE PEOPLE 8
Observable skills/tasks Answer the following questions. Your assessor may ask
you a selection of the following questions to support the
demonstration of a skill or task. (Questions may vary
according to the practical task being demonstrated).
Demonstrates literacy skills to write
clear and articulate plans.
Q16: Provide two examples of how plans can be
communicated effectively to employees.
1- Staff induction program
2- 2- Staff handbooks.
Displays knowledge of different types
of organizational plans and planning
processes.
Q17: What organizational plans do you use in your job role?
Communicating plans, coordinates efforts, help prioritize,
minimizes waste, and reduces uncertainty.
Demonstrates organizing skills and
ensures the team has adequate support
and resources to perform. Examples
include time, training, equipment and
products.
Q18: Is it more important to be efficient or effective as a
manager? Explain.
Ans.
It is more important to be effective and efficient as manager
so as to act as a role model to other workers.
Q19: What resources are you responsible for within your
organization?
Resources are what you use to get the job done. This can
include financial resources, human resources, information
technology, and equipment.